We ordered some Shetland Black Slate 31cm x 61cm Vinyl Click Tiles and collected them from Wet Walls and Ceilings in Reading. The Reading staff were very helpful. Our builder has just laid the tiles i... Se mere
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Se, hvad kunderne siger
Used the Elland Rd, Leeds store. Plenty of choice and designs. Very helpful and knowledgeable when discussing order. Flexible delivery ie time date etc. No hesitation when returning unused board a... Se mere
Virksomheden har svaret
Ordered a sample of bathroom wall board, which arrived quickly. However, as it was a PVC box structure, it wasn't what we were looking for. I did notice that the sample was slightly distorted (a coupl... Se mere
Virksomheden har svaret
Bought bathroom panels and trims from this company in their new branch in leeds and later went back for slat panels for a media wall. Excellent service from Julie and the Scottish guy in the warehouse... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Om Wet Walls & Ceilings
Skrevet af virksomheden
Kontaktoplysninger
20 Barrie Road, G52 4PX, Glasgow, Storbritannien
- 0141 882 8275
- info@wetwallsandceilings.co.uk
- www.wetwallsandceilings.co.uk
4,3
Fremragende
322 anmeldelser
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Fantastic customer service and really…
Fantastic customer service and really quick delivery times.
8. august 2020
Uopfordret anmeldelse
Great customer service to sort my nightmare of a delivery
After writing a two star review yesterday I spoke to someone called Andy who phoned to make a full apology, with the help of Alan and a wonderful delivery driver ( don’t know his name) they have replaced all my wetwall and trims the next day free of charge which means I can finally get my shower back in. The reason for only 4 stars is because of the broken panels and the need to replace them and for the delivery service which is tnt. If this had been how it was the first time then it would of more than likely been a five star.
20. juli 2020
Uopfordret anmeldelse
Besvarelse fra Wet Walls & Ceilings
Hi Lauren,
First of all, I would like to apologise for your order not being delivered on time unfortunately during the current conditions - and as was mentioned in our email to you last week - there had been a slight hold up due to reduced staffing levels. Secondly, we will arrange replacements for those damaged panels and will be in touch asap to resolve this.
In regards to the service you received, this is unacceptable and not our normal practice and I will make sure that I get to the bottom of this as it is not right. I have your contact details and will be in touch soon to address all these issues. We pride ourselves on providing excellent customer service, but on this occasion it appears that you did not and I apologise wholeheartedly for this.
Best Regards
Andy
Wet Walls & Ceilings
Great value, easy purchase,helpful staff.
Called for info about the panels.Chap on the phone was very helpful. I ordered on line, click and collect, and collected the panels a couple of days later. They were in stock, so I could have collected the next day if necessary. I'm pleased with the panels, much easier and cleaner than tiles. Also cheaper. Great value.
20. juli 2020
Uopfordret anmeldelse
everything was fine
everything was fine, samples were good and helps us decide what we want to do when you can see the sample, just need to make our minds up now.
thank you
15. juli 2020
Uopfordret anmeldelse
Excellent quality and fast delivery
Excellent quality and fast delivery, would highly recommend
13. juli 2020
Uopfordret anmeldelse
High recommend
High recommend, ordered on 2 separate occasions and each time I've had first class treatment.... Andy worked out how many packs I needed from my measurements and it was no hassle to him at all.... First class service and delivery....
10. juli 2020
Uopfordret anmeldelse
Great prices
Great prices and collection was simple, even during Covid. Excellent service all round.
10. juli 2020
Uopfordret anmeldelse
Excellent service
Excellent service, I ordered wall & ceiling panels on line for click and collect, went to collect and order was sitting waiting for me
10. juli 2020
Uopfordret anmeldelse
Bathroom ceiling and walls.
Bathroom ceiling and walls.
Material's arrived sooner than expected packed exceptionally well not to allow any damages. Installation went exceptionally well (Down side was the adhesive wasn't as good as I would have liked) but hot the job done and looks good.
Another down side I now have another 2 bathroom's to do)
7. juli 2020
Uopfordret anmeldelse
Besvarelse fra Wet Walls & Ceilings
Hi Miles,
Thank you for your review and we are glad that you are happy with your finished room. In regards to the adhesive, we are constantly looking at ways to improve our product range and will pass this back to our buying department to have a look at the adhesive situation.
Hopefully we see you back again when you decide to revamp those two other bathrooms.
Best Regards,
Andy
Wet Walls & Ceilings
Great service as always 👍
6. juli 2020
Uopfordret anmeldelse
Great Product from Great Company
Good pricing, easy to identify amount required and order. Delivery was prompt and the product looks great when fitted
25. juni 2020
Uopfordret anmeldelse
Delivery service prompt.
Delivery service prompt.
Samples unmarked & all just off cuts & different shapes & sizes in a plain envelope, no delivery note or reference.
Quality mediocre.
A bit disappointing as had two shower rooms to do.
23. juni 2020
Uopfordret anmeldelse
Besvarelse fra Wet Walls & Ceilings
Hi Mel,
We are sorry to hear that you are disappointed with what you received and have to agree with you. This is not our normal practice and the staff member involved in dispatching your order has been shown/told the proper way to send out our samples - which is to identify all samples sent out with labels and a packing slip enclosed in the envelope.
In regards to the quality and size of the samples, these are cut specific for samples and they should all be the same size or thereabouts - they cannot be exactly the same size due to the different types of panels that we sell - but again we will make sure to try to keep these as uniform as possible.
As for the comment about the product quality being mediocre, this is something that we do have to disagree with, especially since all our panels are sold with a guarantee. Yes, there are many different types of panels out there where the quality is questionable but we have never sold the cheap/poor quality panels that are flooding the market nowadays.
If you still wish to discuss doing business with us re. your two shower rooms then please call us up on 0141 882 8275 and ask for me personally. If you do not, then I thank you for your review and for raising several points that we have now addressed with our staff, and I hope that whoever you buy the panels from to do your two rooms up that you are happy with the finished articles.
Best Regards
Andy
Wet Walls & Ceilings
Customer service non existent
I just deleted a 5 star review with my name against it. I didn't post this glowing review. I think Fruugo are a shower of fraudsters. They reply to all complaints with the message that a member of customer services will be in touch - forget it. You'll never get a refund from them. Cut your losses and never go near them again.
18. juni 2020
Uopfordret anmeldelse
Excellent service and product
16. juni 2020
Uopfordret anmeldelse
First class service
First class service!
Items delivered at time stated.
Good quality! Would definitely buy from them again!
14. juni 2020
Uopfordret anmeldelse
Everything was received well packaged…
Everything was received well packaged and protected.
Only issue was the delivery company only delivered 2of the 3 parcels and we had to chase to get the 3rd parcel the following day. Not the fault of wet walls.
14. juni 2020
Uopfordret anmeldelse
Only ordered samples but they came…
Only ordered samples but they came quickly and were good quality
11. juni 2020
Uopfordret anmeldelse
100% recommend
Quick delivery. Brilliant customer service to resolve issues. Have used this company in past. Used again recently and still highly recommend.
11. juni 2020
Uopfordret anmeldelse
Thanks guys Great Service
Thanks guys Great Service, helpful and friendly team, will be back even sooner than I thought ordered a panel short lol
10. juni 2020
Uopfordret anmeldelse
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