Weston Homes Plc Anmeldelser 

I purchased a 2‑bed apartment at Abbey Quay in Barking and, while the initial experience with the sales team was excellent—especially Lisa and Harriet, who were friendly, professional, and genuinely helpful—that’s unfortunately where the positives end.

I’ve now owned my home for over a year (bought in November 2024), and I genuinely regret the decision. The after‑sales customer service is extremely poor, several fixtures and fittings feel low quality, and the service charge is high from the outset, with indications it will only increase further. For what you pay, it does not represent value for money.

Customer Care is the most frustrating part of owning a property here. The staff you speak to are polite, but there is a clear lack of urgency, ownership, and follow‑through. I’ve repeatedly been told that the person I need to speak to is “not taking any calls today,” which is astonishing. Promises to call back or provide updates are never kept, and you’re left constantly chasing for progress on issues that should be proactively managed. For example, I reported a serious problem with my balcony door almost 11 weeks ago, and I still have no clarity on if or when it will be resolved.

The service charge is very high, and yet the development still suffers from major shortcomings. A key concern is the lack of overnight security. After the concierge finishes at 6pm, the development is completely unattended, and there have been multiple break‑ins. We’re told there is CCTV, but even when making formal requests to the management company, residents are not allowed to view footage, despite having a legal right to access it.

The car park is another ongoing issue. The second floor of the structure remains unopened, and a “park where you want” approach is currently in place. This leads to frequent disputes, as some residents have paid for specific spaces on the only open level, only to find other cars parked in them. There is no effective monitoring or enforcement—vehicles that shouldn’t be there are regularly parked, some residents keep more cars than they are allowed, and friends or guests are allowed to use the car park despite there being no designated visitor spaces.

I would like to believe things will improve, but honestly, my confidence is fading.

Think very carefully before buying a property here.

** as an update, the service charge that was quoted at time of sale was £2400, and is now in reality closer to £3000. The management company (Encore) has not provided any real justification for this increase and now all residents have also been asked to make a one off payment as there is some shortfall. There are a lot of questionable and unreasonably high items we are being charged for and you will get zero answers when you question anything.

I will not buy again from them. It is appalling. The quality isn't up to the standard of what was shown on the shownroom. We bought a flat and the walls are plasterboards. The paint was only made with one coating and once wiped, it comes off. We had to repaint the property ourselves. Setting that aside, the customer service we received from a customer support is unacceptable.

The property development electric installation isn't checked properly for compliance upon purchase. Incorrect fuses were installed in the ovens for a huge number of properties also the wirings can caused fire hazards and burnt sockets for some flats which are great concern which was resolved but reflects compliance wasn't done properly as said. With my experience, manufacturer doesn't agree with the way the wires were installed when inquired and exposed what was behind the fuse switch; accountability was not taken by Weston Homes nor the contractors they used. Reports were provided but it doesn't reflect that the wirings were installed correctly, just that each works. Trust is broken and unfortunately, the quality of what was shared prior to purchase only gave us the impression that these properties were manufactured in a rush with less quality so they can get back their investments asap from buyers.

You can't buy a new hob if the issue is the incorrect wiring installation in the first place!

As a first time buyer we couldnt be more satisfied by the staff and the efforts they put into the work . Everyone is beyond lovely and is quick with any questions we had . They really go above and beyond , the property is perfect for a young couple and we couldnt be happier with everything

Weston Homes were great throughout the whole process from when I put my offer in up until completion. A special thanks to Chris and Teresa who supported me and answered any questions I had.

Poppy was wonderful, always willing to help, so kind and thoughtful, so friendly made a stressful experience as straightforward and easy as possible.

Great experience with Liliana showing us the apartments, she is so nice and kind! Great development as well, very good quality, we are probably buying it! Thank you!!

So I bought a leashod flat. The building was not finished properly. Leaking roof, unfinished gutters, poor pipework. Leaseholders left with a mounting 400k bill. Stress of it is terrible. The flats looked great inside but they have not properly finished the building and they sell the freeholds on to business’s like Adriatic.

We’ve had a really positive experience with customer service, especially Charlotte, throughout the process of selling our flat. Communication has been excellent—she consistently responded quickly to lots of questions or concerns, which has made the whole process feel much smoother and less stressful.

Overall, her professionalism, responsiveness, and willingness to help have made a big difference, and now we would definitely recommend Weston Homes based on our experience.

Charlotte and Lyne have been responsive, supportive and helpful since we have moved in to our property.

Poor renovation and slow in correcting failings

I am still waiting eight years later for Weston Homes to make good the property we have a leaking roof we have downpipes that we’re not done properly. They actually used soil pipes as down pipes which do not work properly causing problems all over the building. We have so many issues with this building from them not developing the property properly leaving us as tenants the problem with trying to get them to fix issues. Come on Weston Homes pull your finger out and deliver your promise. We are a stage now where we can all get mortgages and sell our properties because there is so much that needs to be done. The stress that this has caused.

Lee was great throughout the whole exchange process, helping us through the move in stage and also fending off the awful lawyers we initially had trust in.

If you are considering buying from Weston Homes, be warned. Our block was completed in 2022, yet multiple fire doors have been found to be non-compliant, exceeding the legal limits for safety gaps.
Despite these being life-safety defects, Weston Homes is refusing to fix them, dismissively claiming it is 'general maintenance' rather than a fundamental failure to meet building regulations.

Even more alarming: when asked for the mandatory safety documentation ('Golden Thread'),
the documents provided lacked the specific measurements required by law. They are essentially hiding behind incomplete paperwork while families are left at risk.
We are in the UK in 2026 when it comes to pricing real state and taking money from us, but a third-world country when it comes to enforcing the law. A developer should not be allowed to build sub-standard housing and then ignore the Building Safety Regulations. Shocking is an understatement!!

Weston homes is a serious agency and has the best agent in London, we are buying a flat brand new home , and is our first time buy , Weston homes give us 5 % of the deposit as gift followed by our 5% . ( very nice touch) , i’m very happy of how all the bureaucratic paper work as been handle and Simon was very helpful and incredible professional without forget that behind every sale there are humans , we worked soo hard for our dreams house for long time and having an agent with good attitude and like a dad behaviour is essential and crucial . Simon was punctual , helpful to any part , he put as in contact for every step with all the connected people(broker Vincent burch, top broker!!, solicitor , builders , and insurance home , bank and all the others) everything is incredible precise and fast that if you dreaming an house today , with all of them is gonna be real done tomorrow!!! We so many different flats in the same building and Simon was listening carefully all our needs until we found oyr flat, lightly , technology, spacious , cosy , convenient, stylish, with balcony and with garden that was my 1 first essential topping on my home list. Many flats available yet but not for long time… i believe with an agent so good as Simon , all will be sold fast!!! All in the staff of Weston home they are nice , I’m incredible surprise how best we choose and how best they are !!! Thank Simon , thank to all of weston home !!! I really recommend you and all your staff!!!
Isabella Cappiello

Judy and Valerie at Tayfen Court were extremely helpful and accommodating.

Very helpful staff, Judy and Valerie and team have made the process of purchasing my property as easy as possible. extremely happy with the appartment everything is made to a high standard and would highly recommend. Well done Weston Homes!

The sales team were friendly and helpful

Amazing customer service support from Lyn and Charlotte. They responded quickly to an urgent issue, escalated the issue to ensure I would get support the same day and followed up to provide helpful status updates. Thank you!

Judy & Valerie are lovely and welcoming and answered all my questions with speed and professionalism. Has been a pleasure working with the Bury St Edmunds team.

Judy and Val were great and made the whole process absolutely seamless.