The Westminster Collection Anmeldelser 4.782

Besvarelse fra The Westminster Collection

For 2 dage siden

Hi. Thank you for your comments and 5 star rating :) Sally

Besvarelse fra The Westminster Collection

For 3 dage siden

Thank you for taking the time to share your feedback.

We’re really pleased to hear that you found it quicker and easier to resolve your query by speaking directly with a member of our team. We always aim to provide a friendly and efficient service, so it’s great to know this made a positive difference to your experience.

If you ever need any further assistance, please don’t hesitate to get in touch – we’re always happy to help.

Besvarelse fra The Westminster Collection

For 3 dage siden

Thank you very much for taking the time to share your feedback.

We’re delighted to hear that you’ve found our service to be both reliable and efficient over the years. It’s especially rewarding to know that we’ve become your default choice when searching for numismatic products – that means a great deal to us.

Providing high-quality products alongside a dependable and helpful service is at the heart of what we do, so your kind words are truly appreciated.

Thank you again for your continued support, and we look forward to assisting you with your collection in the future.

Besvarelse fra The Westminster Collection

For 3 dage siden

Thank you for taking the time to share your experience with us.

We’re really pleased to hear that your recent contact with our customer service team was handled so efficiently and that the issue was quickly resolved with a refund. It’s great to know the advisor made such a positive impression and got everything sorted for you.

We’re sorry, however, that your previous call didn’t result in the same outcome. That’s not the level of consistency we aim to provide, and we understand why that would have been frustrating. Your feedback is important and will be shared with the team to help ensure we deliver a consistently high standard of service every time.

Thank you again for your comments, and if you need any further assistance, please don’t hesitate to get in touch — we’re always here to help.

Besvarelse fra The Westminster Collection

For 3 dage siden

Thank you for your kind feedback! We’re really pleased to hear that you were happy with how your query was handled.

Providing a friendly and helpful service is very important to us, so it’s great to know our team made a positive impression. If you ever need any further assistance, please don’t hesitate to get in touch — we’re always here to help.

Thanks again for taking the time to share your experience!

Besvarelse fra The Westminster Collection

For 3 dage siden

We’re really sorry to hear about your experience and understand how frustrating this must have been, especially when you weren’t expecting the charge.

Our Subscription Introductory Offers are designed to be clearly explained throughout the ordering process, including on the product page, during checkout, and in the order confirmation. The full details of the collection, including future deliveries and pricing, are provided so customers can make an informed choice. That said, we appreciate that this may not have felt clear in your case, and we’re sorry for any confusion caused.

Subscriptions will appear in your account once the first item in the collection has been dispatched, which is why you may not have seen it straight away. We understand how this could be concerning and will pass your feedback on as we are always looking to improve transparency for our customers.

You’ve done the right thing by cancelling, and once your item arrives, you can return it using our 30-day free returns service for a full refund. Full instructions will be included with your delivery to make this as straightforward as possible.

If you need any further help or would like us to check your account, please don’t hesitate to contact our customer service team — we’re here to help and make this right for you.

Besvarelse fra The Westminster Collection

For 3 dage siden

We’re really sorry to hear about your experience and how strongly you feel about this.
We want to reassure you that our intention is never to mislead or sign customers up without their knowledge. Details of any Subscription Introductory Offer are provided on the product page, during the checkout process, within the order confirmation, and again in the information sent with the first delivery. We understand, however, that this may not have felt clear in your case, and we take that feedback seriously.
All of our subscriptions are completely flexible — you can cancel at any time, and any items you receive are covered by our 30-day free returns policy, with full instructions included so you can return anything you do not wish to keep. We would never want a customer to feel pressured to keep products they didn’t intend to receive.
We’re also sorry to hear your concerns regarding communications about payments. This is not the experience we aim to provide, and we would really like the opportunity to look into this for you and resolve things properly.
Please do get in touch with our customer service team so we can review your account and assist further. Your feedback is incredibly important to us and helps us improve how we communicate with our customers.

Besvarelse fra The Westminster Collection

For 4 dage siden

Thank you for your wonderful feedback!
We’re delighted to hear that your query was resolved so quickly and that your items arrived within two days. Providing a prompt and efficient service is very important to us, so it’s great to know we delivered on this occasion.
We really appreciate you taking the time to share your experience and look forward to assisting you again in the future.

Besvarelse fra The Westminster Collection

For 4 dage siden

We’re really sorry to hear about your experience and understand how concerning this must have felt.
Our intention is never to mislead customers. Details of any subscription linked to an introductory offer are provided on the product page, throughout the checkout process, and in the order confirmation so customers can make an informed choice before completing their purchase.
We appreciate that this may not have been clear in your case, and we’re sorry for any confusion caused. Please be assured that all subscriptions can be cancelled at any time, either through your online account or by contacting our customer service team, who will be happy to help and ensure everything is resolved for you.
Your feedback is very important to us as it helps improve how we communicate with our customers. If you would like us to check your account or provide further reassurance, please don’t hesitate to get in touch.

Besvarelse fra The Westminster Collection

For 5 dage siden

Thank you for your kind feedback. We’re really pleased to hear that our customer service team were polite and courteous, and that they were able to clearly explain the situation for you.
Providing clear and friendly support is very important to us, so it’s great to know you had a positive experience. We truly appreciate you taking the time to share your review.

Besvarelse fra The Westminster Collection

For 5 dage siden

Thank you for your review. We’re so pleased to hear that you found the ordering process quick and easy.
We always aim to make things as simple and straightforward as possible for our customers, so it’s great to know this was your experience. We really appreciate you taking the time to share your feedback.

Besvarelse fra The Westminster Collection

For 5 dage siden

Thank you for taking the time to share your experience. We’re really pleased to hear that, although there was a short wait on the phone, you were kept informed throughout.

It’s great to know that our team handled your enquiry efficiently, with the initial advisor quickly directing you to the right department, and that you found both colleagues polite, helpful, and genuinely cheerful. We’re especially glad the follow-up email helped to clearly explain everything for you.

Providing a friendly and seamless service is very important to us, so your feedback is truly appreciated. We’re delighted you had such a positive experience.

Besvarelse fra The Westminster Collection

For 5 dage siden

Thank you for your kind words. We’re delighted to hear that you received first-class service and that our team member was polite and exceptionally helpful.
Providing friendly and supportive service is very important to us, so it’s great to know we made a positive impression. We really appreciate you taking the time to share your experience and will be sure to pass your feedback on to the team.