Westbere Garage Anmeldelser 

WORST GARAGE.
One of the worst experiences I have ever had with a garage. I booked my car in for gearbox repairs after they confirmed they could do the work. I spent four hours there, but the repairs were not carried out, and I was charged £54 for a diagnosis. I initially stated I was not there for diagnostic test as I had done that and discovered the problem with the car. They confirmed they could fix the gearbox issue. Shortly, they demanded money for diagnostics without carrying out the work I had booked my car in for. They immediately denied they don’t do gear box work anymore. Absolutely disgraceful and dishonest behaviour, a complete waste of my time and money

A staff member named Oni was unprofessional, called me a “nuisance” and threatened to call the police on me. When I questioned the charge, they refused to return my car key, which also had my house key attached, until I paid. I felt intimidated and pressured into paying to get my keys back.

I left £54 out of pocket, with three hours wasted and the repairs still undone. The treatment I received was unacceptable. I would not recommend this horrible garage.

A garage positioned for rip off and time waste. Called and booked for diagnosis and warranty write up on an already obvious gear problem, but the idiot was nice on phone and boasts of knowing everything about warranty,
Unknown to us, he writes we were coming for just diagnosis on the booking,

We got there he picks up the phone and calls the warranty company and tells them they don't even know why were there in the first place because they don't do anything gearbox. Contrary to what we were told on phone. And then turns around to request money for diagnosis, seized our key that we won't leave until we paid for a diagnosis that was never done. He probably thinks detailed diagnosis needed by warranty is obd code reading 😂😂😂

Go there with a real problem in your car and confirm how stupid they are. Time wasters!

I put my car up for sale on a well known car buying site and it went for a couple of hundred quid below what they said it would get but that was fine as I knew that the ABS light would put a lot of people off but I also suspected that any mechanic would take a gamble that it was just one of the the sensors as they are a bit notorious on the Ford Focus but also usually an easy fix. That’s what Ben from Westbere did. They got a good car for a great price and I got £1k more than what theybuyanyjunk.com were offering.
Anyway, it sold on Friday. Ben called on Monday and was round to check the car on Monday just after 12. What a nice, honest and professional guy. He ran some diagnostics and took a little spin and bought the car. He even reminded me to remove it from my Dart charge account and did all of the paperwork on his computer.
I tend not to trust many people but these people know what they are doing. I know where I’m getting the next car from. Very trustworthy.

I phoned about a cam issue which happened a few days going on holiday. They weren't sure it would be possible to get it done on time but they fitted in diagnostics gave a report, offered a quote and repaired the car in time for the holiday. Brilliant service.

Our daughter is down in Canterbury at Uni and had a problem with her car, it was a real worry as we are over 200 miles away and she was worried about going to a garage on her own. We contacted Westbere and spoke to Luke who was so helpful. She was due to go away for a holiday in her car and we were not sure it could be done in time. Luke was amazing went above and beyond to ensure that her car was back on the road in time for her holiday, he kept us and her informed throughout and I cannot recommend them highly enough. We now know that we have a trustworthy and reliable garage and would not think of using any other, Rhi will be recommending it to all her friends.
Many Thanks Luke and team

Had my MOT done at the garage while I waited. Great service from start to finish — friendly staff, quick turnaround, and everything explained clearly. Really convenient and hassle-free experience. Would definitely recommend!

The most trustworthy garage I have ever dealt with!! Efficient, friendly staff who go that extra mile to ensure customer satisfaction. Their pick up service is superb, always on time. The MOT and full service was carried out on my Tesla, thoroughly and on time for a wonderful price. No hidden horrors or extras. The best out there!

I have been going to them for years. Pick my car up and drop it off when sorted. Great comms and very reasonable pricing. I would recommend to all.

Excellent service with Westbere. I chose them for an MOT and they collected my car, arrived on time, and provided a great service. Gary is great and Tanya, who collected my car was also really nice. They are both so friendly and helpful. Your car is in safe hands here.

Terrible. I have used them before because I live in the sticks and they will pick up car and deliver and have lent me a car in the past. They collected car on 24thNovember, they left a car but no key. The communication was dire. I rang every day, usually several times but was told every time that they would ring me back, they put the phone down each time I rang and never rang back. Eventually I was told I needed a part. They said they would loan me a VW. It came with not a drop of petrol. I paid someone to go and collect a can as not enough fuel to get to a garage to fill up. It wouldn’t start after I put in the petrol so I missed a Doctors appointment. I eventually got it to start, I drove into Canterbury and it broke down causing me a lot of hassle and expense. I had to leave it in Canterbury. I continued to try and speak to someone, same problem and quite often no reply.
Just before Christmas I was rung by Ben to say good news, they had the part but had lost the key!! I eventually got the car back on Christmas Eve, exactly a month after it went into the garage. Had they been honest with me and had ordered the part in the beginning I could have hired a car , instead I spent a fortune on taxis.

Having been hounded for payment on the busiest day of the year, it cost well over £2,000. I found that the engine cover was lying on the back seat with the sharp parts down and have dented the leather upholstery. The electrics cover was lying on the floor and the engine amber light comes on when I drive. I now see that there is fuel still leaking on the ground under the car. I have emailed twice, spoken to Gary who promised me he would speak to Ernie and would definitely ring me back, of course he hasn’t.

I am almost 80, not in good health and have been treated appallingly. The whole episode has caused me so much stress. Without transport for a month before Christmas with a houseful of family arriving for the holiday it has all been a nightmare.

My car went in on a flatbed 3 months ago and came back out on a flatbed with the engine in a worse condition than it went in with , they need to be honest and communicate with their customers I strongly wouldnt recommend this place to anyone who values their car and time

1st time I have used Westbere, recommend by a friend,
Took the car in on Monday fault found, not the same as the main dealer, they collected the car Thursday dealt with it and hopefully being returned today.
Very good service.
A very friendly bunch of guys.
Will definitely use again,

Excellent garage would highly recommend free pick up and delivery service for your car always been satisfied with the work cared out everyone who works there are friendly and helpful

Everybody in the garage are very polite they done some great work on my vehicle highly recommend westbere garage

Full service for a Polestar went smoothly, could not fault.

Friendly, informative service and a wide range of repairs carried out at reasonable prices. Will be back

have used Westbere garage for car servicing, MOTs then subsequent extensive repairs in two different vehicles. They have always been very accommodating and friendly. The best bit for me as a full time working female is the pick up and drop back service they offer .. I couldn’t have got my car to the garage without it! I’ve spoken to several members of the team over the last year or two & everyone has gone out of their way to be helpful.

Very friendly, efficient and thorough.
They picked up and dropped off the car at my home address for no extra charge.
I got a full service and MOT including repairs and a wash.
I had the loveliest chat with Ernie who made me feel very comfortable and confident about their service.
As a younger person who doesn’t know much about cars I’ve been searching for a place I can trust to treat me fairly and not over charge and I believe this is the one!
Will definitely use again - highly recommend.

Since moving down to Canterbury I first went to Westbere Garage a year and a half ago and I’ve always taken my two cars there fantastic service pick up and good jobs done thank you very much. I recommend to anyone.

They destroyed my car. 2015 Mazda6 ,replacing a smaller turbo. Price: 2004 Pounds?. The car was in the workshop for 3 weeks. What happened? They damaged the gear shift cable fork, gearbox, and right driver's mirror. turbo leaks after replacement, needs to be replaced!!!! Idont" recommend this garage to anyone!! I"ve seen a lot of what goes on there.The mechanic working outside? He smoked four cigarettes in three hours and was also on his phone.Despite this , all the cars waiting for repairs have thier windows cracked open!! It's raining and everyone ignores it...It's a mess in there... Roman