I have had exprience of other online pharmacies and have found them wanting, my last one wanted after a while to add on high delivery charges. I then went back to my locak high st pharmacy and every... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Parcel came very well packed in bubble wrap, with NO damage. Order was spot on with only one item short of the full total which I am hoping will be refunded back to my account. parcel arrived well on... Se mere
Virksomheden har svaret
Generally, the service is quick and efficient. Products was delivered timely and well packaged. The ONLY issue is the app does not allow you to change delivery address before an order us places. I cha... Se mere
Virksomheden har svaret
Order through NHS app which than sends repeat prescription to well.com. Good communication from well.com from receiving prescription to despatch. Have been using well's delivery service for some tim... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
With over 650 pharmacies, we are the second largest pharmacy chain in the UK. As well as making sure you get your NHS prescriptions quickly and easily, our expert pharmacists are on hand to give you advice and support with your health needs. Through our website and app we offer a free NHS prescription delivery service that takes the hassle out of getting your medicine.
Skrevet af virksomheden
Kontaktoplysninger
Merchants Warehouse, Castle St, M3 4LZ, Manchester, Storbritannien
- 01782 597 313
- Hello@well.co.uk
- www.well.co.uk
4,3
Fremragende
36 t anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Happy with lost first month noo…
Happy with lost first month noo starting 5mg hope for good results telephone calls on schedule great company
11. juli 2026
Svar kan have AI-indholdLæs mere
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
great service couldn't fault got the…
great service couldn't fault got the new glp-1 pills starting to make a difference 6pound down in one week
11. juli 2026
Besvarelse fra Well Pharmacy
Hi Mr Jeavons,
We are so glad to hear you're experiencing such positive results and are happy with our service! It's wonderful to know the new medication is making a difference for you.
Kind Regards,
Well Pharmacy
Top Service. Recommened
I have had exprience of other online pharmacies and have found them wanting, my last one wanted after a while to add on high delivery charges.
I then went back to my locak high st pharmacy and every time had to wait some 30 minutes then being told to come back later.
Just had my first order delivered by ' Well ' , fantastic service really impressed.
15. juli 2026
Besvarelse fra Well Pharmacy
Hi Mr Anthony,
We are truly delighted to hear about your positive experience with our service! It's wonderful to know that we could provide a fantastic service, especially after your previous challenges with other online pharmacies and the waiting times at your local high street pharmacy. We appreciate you sharing your feedback.
Kind Regards,
Well Pharmacy
Eye Drops Order
Quick delivery, good price, order checked by pharmacist prior to acceptance.
15. juli 2026
Besvarelse fra Well Pharmacy
Hi Alan,
We're so glad to hear you had a positive experience with our delivery and pricing, and appreciate your feedback.
Kind Regards,
Well Pharmacy
I soon miss going to this pharmacy
I soo miss going to this pharmacy
1. maj 2026
Uopfordret anmeldelse
Besvarelse fra Well Pharmacy
Hi Stacey,
We appreciate your feedback and we hope to see you again soon.
Kind Regards,
Well Pharmacy
WHAT A WELL OF A SERVICE
Parcel came very well packed in bubble wrap, with NO damage. Order was spot on with only one item short of the full total which I am hoping will be refunded back to my account. parcel arrived well on time and was delivered to the rear of the property where I had stated. Overall I received an excellent service, and would use Well Pharmacy Again.
13. juli 2026
Besvarelse fra Well Pharmacy
Hello,
We are so pleased to hear that your parcel arrived safely and on time, and that the delivery instructions were followed perfectly. We appreciate you highlighting the careful packaging and the overall excellent service you received. We have noted your comment regarding the missing item and we can confirm a refund was issued for this item. The reason this was not sent was because there was not enough stock available so our team issued a refund for this. Thank you for your positive feedback and for choosing us; we look forward to serving you again.
Kind Regards
Well Pharmacy
Excellent service
15. juli 2026
Besvarelse fra Well Pharmacy
Hi Ray,
We are so happy to hear that you are happy with your recent experience using our service. We truly appreciate your feedback.
Kind Regards,
Well Pharmacy
Review for wells pharmacy new lodge…
Review for wells pharmacy new lodge Barnsley went with a prescription for my daughter that was classed has urgent on Thursday morning it's Monday and still not been issued I have rang Thursday and Friday the pharmacist is rude I explained it was needed and he said wait for txt in app and hung up
16. juli 2026
Uopfordret anmeldelse
Besvarelse fra Well Pharmacy
Hi Lisa,
Thank you for taking the time to share your feedback with us. We are truly sorry to hear about the significant delay in receiving your daughter's urgent prescription and the negative experience you had with our pharmacist. We understand how frustrating this must be, and we sincerely apologise for the lack of communication and the rudeness you encountered.
If you would like to talk to us regarding your concerns, please email your experience to hello@well.co.uk with the pharmacy name and address in the subject bar. This will allow the relevant team to share this with the area manager and allow them to address any issues directly with the pharmacy.
Thank you once again for your feedback and please accept our sincerest apologies once again for any inconvenience caused.
Kind Regards,
Well Pharmacy
They go out of their way to be helpful
The staff there are consistently helpful, pleasant
and careful to get things right. The concept of customer service has remained here which is so refreshing!
20. juli 2026
Uopfordret anmeldelse
Besvarelse fra Well Pharmacy
Hello,
We are so glad to hear that our team provided you with such a positive experience. We truly appreciate your kind words about our commitment to customer service.
Kind Regards
Well Pharmacy
Exellent...I am very happy and I will…
Exellent...I am very happy and I will continue to use it
15. juli 2026
Besvarelse fra Well Pharmacy
Hi Zoran,
We're so happy to hear you had an excellent experience and plan to continue using our service! We truly appreciate your positive feedback.
Kind Regards
Well Pharmacy
Besvarelse fra Well Pharmacy
Hi Ellisa,
We are so pleased to hear that you consistently have a positive experience with us.
Thank you for taking the time to share your feedback.
Kind Regards
Well Pharmacy
Great service
Great service, so easy, just a few clicks and it's ordered. All from the comfort of my armchair. Always delivered within a week. Highly recommended.
13. juli 2026
Besvarelse fra Well Pharmacy
Hi Paul,
We're so glad to hear you find our service easy to use and appreciate the convenience of ordering from home.
We always aim for prompt delivery! Thank you for your kind recommendation.
Kind Regards
Well Pharmacy
On the whole Well pharmacy is good
On the whole Well pharmacy is good, but something went wrong in my ordering of my prescription in that it went to the local hub and some items have been sent through the mail. I am still waiting for the restvtobturn up another 9 items, some of which are controlled drugs. I am not happy about them being sent through the mail, which is not efficient. Would rather they were sent to my local shop where they send them out to the house which is a lot more convenient.
14. juli 2026
Besvarelse fra Well Pharmacy
Hi there,
We appreciate you sharing your feedback regarding your recent prescription order. We understand your frustration and apologise for any inconvenience caused.
Some prescriptions we dispense through the hub, the hub is used by our digital pharmacy and also our well pharmacy stores across the country. The hub dispenses alot of the common medications. For prescriptions that contain more complex medication such as controlled drugs; these are processed and dispensed by our pharmacy team. If there are other items on the same prescription as the controlled drug will be dispensed manually by the team also.
If you are signed up to our digital pharmacy; we are an online delivery service and we dispense prescriptions and deliver using Royal Mail. If you feel this service is not suitable for you and wish to change pharmacies and close your account then please email us at hello@well.co.uk and our team can assist further.
Thank you once again for your feedback.
Kind Regards,
Well Pharmacy
A positive experience
Website was easy to use, product was well priced and shipped very quickly.
10. juli 2026
Besvarelse fra Well Pharmacy
Hi Mike,
We're so glad you found our website easy to use and appreciated the product's price and quick shipping!
Thank you for your wonderful feedback.
Kind Regards
Well Pharmacy
Lateness
I have eight items to collect. Your system insist on breaking them up ino parcels - with a different arrangement each time. So, I never know what is coming or when, and I have several times run out of an item I need.
I am thinking of going back to the old surgery delivery.
19. juli 2026
Besvarelse fra Well Pharmacy
Hi Clifford,
We appreciate you sharing your experience regarding our online delivery service We understand how frustrating it is when your items are split into multiple deliveries and understand this can make it difficult to track.
We upload prescriptions to patients account using the unique prescription code we are provided with by your surgery. We do endeavour to send orders together, however there is a risk of them being dispatched separately when we receive separate prescriptions from the surgery. Your GP issues your items across 4 prescriptions.
When a prescription is loaded onto the account we send out an email to confirm what that prescription is for and this applies to the dispatch email too; notifying you what has been dispatched.
Some items may take longer than others depending on the nature of the item and if it has been ordered in, the pharmacy will then send out other prescriptions in the meantime if they are ready to be dispatched.
Thank you once again for your feedback and please accept our sincerest apologies once again for any inconvenience caused.
Kind Regards,
Well Pharmacy
Great service
19. juli 2026
Besvarelse fra Well Pharmacy
Hi Lynn,
We are so happy to hear that you had a great experience with us! We truly appreciate your feedback.
Kind Regards,
Well Pharmacy
Besvarelse fra Well Pharmacy
Hi Dehema,
We are glad to hear your order was delivered in a timely manner. Thank you for your feedback.
Kind Regards,
Well Pharmacy
Besvarelse fra Well Pharmacy
Hi Brian,
We are so please to hear you are happy with the service you received.
Thank you for your feedback.
Kind Regards
Well Pharmacy
Besvarelse fra Well Pharmacy
HI Nick,
Thank you for sharing your feedback with us. We are sorry to hear you received 2 prescriptions in a short space of time.
Having checked this we can confirm that we did receive 2 prescriptions for you for the same medication that your GP signed off on 07/07 and another on the 09/07. It looks like the GP had issued the medication twice.
You will have received an email from us regarding each of these to request you to complete the checkout. If one of your prescriptions is not required then we would advise you get in touch with us at hello@well.co.uk and our team can ensure that it is cancelled. We are a patient-led service and deal with a large number of prescriptions per day and it is not possible for our team to monitor prescriptions that are sent over so we would encourage you to let us know if something is not right on your account and our team can then resolve this.
Thank you once again for your feedback.
Kind Regards,
Well Pharmacy
Closet to me
11. juli 2026
Besvarelse fra Well Pharmacy
Hi David,
Thank you for sharing your feedback. We are glad to hear that our pharmacy is in a convenient location for you.
Kind Regards
Well Pharmacy
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
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Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.