Wates Group Anmeldelser 

I had a kitchen replacement in 2019 i commplained at the time poor workmanship bad unlevel tiles and electric sockets unlevel floor kitchen a lot smaller than before no choice of kitchen layout asked for old for new what i got was no like original kitchen just poor wirkmanship bad communication and i am still waiting for them to recitfy my kitchen 7 years later AVIOD THIS COMPANY WITH ALL COST IN FACT THEY NEED REPORTING TO KITCHEN STANDARDS

They have the worst company putting up scaffolding. Griffin I think it is, incompetent, vile man, also driver of the truck who doesn’t understand basic common sense. Blocking the road so I can’t get through and then swearing at me and not letting me pass. To top it off he reacted this way cos he saw I was a woman and of colour, he took a double take and then decided he didn’t want to close the door and was shouting obscenities. VILE MAN!

I am extremely angry and disappointed with the way this repair was handled by both Wates and Notting Hill Genesis.

As a full-time wheelchair user, I rely on adaptations to enable me to live independently. When the adaptation supporting my built-in oven failed, I was initially told the repair would be treated as an emergency due to the significant impact it had on my daily life. However, this emergency status was later cancelled without any notification or explanation. I only discovered this when I called for an update myself.

The service I received from Wates was unacceptable. Multiple appointments were cancelled, often without notice or explanation, and on several occasions operatives simply failed to attend at all. Communication throughout the process was poor, leaving me constantly chasing for updates and answers. Staff were rude or simply insensitive and unsympathetic.

Equally frustrating was the response from Notting Hill Genesis. Despite Wates being their contracted repair provider, I was repeatedly told there was nothing they could do. As the organisation responsible for my home, I found it difficult to understand why they were unable or unwilling to intervene when their contractor was repeatedly failing to provide the service required. Eventually, NHG did get involved and raised a formal complaint. I am yet to hear the result of this complaint.

The repair took a month to complete. During this time, my oven was left sitting in the middle of my kitchen floor. The obstruction was so significant that I could not safely access my sink or even reach the hot tap to make myself a drink. What may have seemed like a routine repair became a major barrier to my independence and daily living.

When Wates finally arrived to complete the repair, the gentleman told me that Wates had told him that he had already attended my property to fix the unit. Both of us knew this to be totally fabricated information.

The lack of communication, missed appointments, and apparent disregard for the impact this situation was having on a disabled resident caused unnecessary stress and inconvenience. I would hope that both Wates and Notting Hill Genesis review their procedures for handling repairs involving disability adaptations, as no resident should have to endure a month-long disruption of this nature while being left without clear information or support.

I cannot believe this company is still in operation. It's unfortunate as an NHG tenant, I am stuck with this incompetent company for the foreseeable future!

Following my previous review. (4/06/26).
I spoke to a young gentleman, Joshua who was polite, helpful, understanding. Made a new appt the the sub-contractor.
🤞🏾they turn up.

Thank you to Joshua (customer services WATES).

Hi I have just had a repair done by a really nice guy from Wates. Superb job. Strikes me we are all to happy to complain about about work done but not very good with compliments. So Thankyou to the gentleman who came and to Wates. Job well done !!!!

Because of incompetence workers in this company my block of flats can go down like Grenfell tower. I’m scared!

This company employs a bunch of complete muppets. My kitchen was flooded in October last year, which destroyed my kitchen light. Wates were supposed to carry out a job to replace it. I had to arrange several appointments for them to attend to do that job. I had to wait in all day three times for them to turn up — just like in the One Foot in the Grave episode "The affair of the hollow lady", but they didn't bother the first two times. They only turned up for the final appointment at 5:40 pm — which was for 12 pm-6 pm; so I had to wait in for over 5 and a half hours on that occasion. I had to wait several months for my kitchen light to be replaced — the entirety of which time I had to use a camping light to see myself cooking my dinner each day.

There was another occasion on which my bathroom light fitting was damaged due to leaking water from the flat above mine, and my bathroom light consequently would not switch on. I arranged an appointment to have that light fixed. I tipped out all of the water that had collected in that light fitting and then two days later the light would then switch on each time. I cancelled the appointment because it was no longer needed, but Wates sent an engineer around to fix it anyway, whom I did not answer my door to. I then cancelled that appointment once more, but again Wates sent an engineer around to my flat to fix that light fitting, whom I did not answer my door to. Each time the engineer would leave notes for me rearranging that appointment without consulting with me, which he called mutually arranged appointments.
I had to telephone Wates to ask them to stop sending their engineers around, and once more cancelled the so-called mutually arranged appointment; then eventually the message got through and the ceased sending engineers around.

Useless company, 4 years to put a tile on wall, still waiting, 2 weeks leaking boiler, still not attended in given time slots, how this company gets contracts is unbelievable

I had an appointment regarding my lack of water pressure I have been waiting weeks to get resolved.
My appointment was today 1pm - 5pm
I was called at 4.30pm by a women who was evidently unaware her call was recorded when I answered or just did not care, as she did not know I answered the phone, to hear howling down my line.

To then be told that my appointment was cancelled.
I asked for new date and was thanked for my calmness, I explained getting angry would not change the situation.

I held, and was told my appointment was rescheduled to 19th May as the job close date is by at latest 29th May 2026.

The call ended with thanks and then I got a message stating my appointment changed (within minutes) to 10th June 2026.
No consideration given to the fact I have little to no water, have to travel to mums and my daughter with mental health cannot comprehend that no shower head is going to make a difference and need to stop spending.

I think I should be on a priority cancellation list (at least) but should not have to wait sooo long.

I called the office upon receipt of the message, called the offices and they did not answer the calls.

Horrendous service!!

Do not work for this company worst I've ever been at. Poor comms, management + didn't pay me for my last week. Avoid at all costs

Had a bricklayer turn 8th May up to brick my wall up to take away a broke electric fire as they don’t fix them anymore and he turned to without bricks. Had to call and complain to get another bricklayer to turn up and do the job awful service. They then texted me to confirm a date for the plasterer next week when I am working from home but today Saturday it’s now been changed when I’m not available without asking me I am so sick of this company for housing was a lot better when not under wates

They sent a drainer who was supposed to unblock the drain to stop the upsurge into my sink instead they dismantled ubend under the sink said they would rod the drains but didn’t instead they left with the upsurge still occurring the drainer said he wasn’t a plumber and so could reassemble the plumbing he took apart nor would he be able to rehang the cupboard door and shelf he removed they didn’t rid the drain they caused more damage and this was on Sunday during a bank holiday weekend. My kitchen is flooding from the drain upsurge which means the original repair was not resolved and now they want more work that benefits them a carpenter and plumber

CBC Council tenant here. Wates are the contractors for my local council. 99% of the workers are absolutely shocking. They lie. They are rude. 1 week and 2 days my mains water has been pissing out. CBC and wates do not care. Spent hours on hold for them to run up £500 in lost water. Severe damp problems as a result of litters of water pouring put under the property. Neighbours either side are effected. One being owned with water travelling to her cellar. On day 9 they turned water off. Said Northants drainage were coming for new mains. Made me wait in for days on end with no one in sight. Lost all my wages. Pouring buckets of water down the toilet. I am disabled with x2 children under 6. Absolutely shocking as my council lie as much as there lol. Called Northants drainage today to be told council and wates haven't accepted the quote....so no one ever attended were they. I will be informing my solicitor

Awful awful company. If I could give the 0 I would! Left us without water and told us it wasn't an emergency a pipe leaking and spraying all over a gas metre. There advice was to just turn it on when we need it!

Absaloute crap this company flipping sh#*t show works are supposed to be done on the bathroom for well over a month the floor under the bath is rotting away yet you keep cancelling the job my children can't wash properly due to the bath may fall through the floor and now social services are involved cause this weekend my daughter had to go hospital and the paramedics saw the state of the property due to wates negligences so I will be sending social services your way I will also be in touch with trading standards cause this is not on I'm absaloutly disgusted

very rude company and no communications and work will be done. people just turn up unannounced

ABSOLUTELY SHOCKING DRIVERS BEHIND YOUR VANS! Broski nearly caused a massive pileup on M25 hitting brakes to near enough stop because he was about to miss his exit. Shocking, pathetic, dangerous.

This company is run by unprofessional, unhelpful, unwilling to help and ignorant staff.

From the moment someone answers the telephone to the moment you finish your call it is rude ,unhelpful and unprofessional staff and reception staff .

No regards to professional conduct , the company operates on if a contractor does not visit or call in with in the appointment being given , and you have been waiting in three consecutive appointments , then the contractor turns up unannounced, without explanation of any sort .
They cancel the appointment whenever they like and they turn up whenever they like ,

I’m not racist at all (I am of African origin) but the receptionists who’s dealing with the residents operative calls are rude , I’m not sure if I ever met very rude people more than herself .

If you can avoid them them then do so

Reported leaking toilet on Saturday evening plumber came out and had to shut the water supply off. I should have received a follow up call on Monday however this did not happen (as I expected) I rang Peabody on Tuesday morning who were disgusted that I was not offered an emergency toilet or a follow up call. Peabody rang WATES to chase up them Outcome some should be with me within 4hours I was told this at 10am, however WATES text said 8am-8pm so wasted my day waiting in. At 4.25 WATES say plumber is on the way two hours later still no plumber.
I ring WATES @8.25pm to be told ohh that was booked with the day team you now have to wait 4hours for the out of hours team 11.45pm plumber arries to shut off water that has been shut off since Saturday evening.. I have to tell him why he is here as he has no clue he should be leaving me with a bucket to piss in and not attending to shut the water off. Wasted a whole dam day for what… bearing in mind the leaking toilet originally started leaking the back end of December and was repaired a few days before it started leaking again. Ohh did I mention the toilet is still leaking although the water supply is off but out of hours can’t actually repair a leak anyway.
I call WATES every week chasing up a list of jobs
Extremely poor customer service..
gas lighting at its finest
Trained liars
I have asked for a callback from supervisors and managers with this being a 48hour call back I have still not received a call but been told there is no record of this request being made.
All calls are recorded for training purpose right…?

Many jobs cancelled for no valid reason
The sad thing is they currently get away with it.
Let’s see how long this goes on for