Wash Me UK Anmeldelser 76

Bettdecke gewaschen, alle Gerüchen, Flecken geblieben, dann hinterher die gleiche Decke zweite Mal gewaschen, aber dann mit vorwäsche, gleiche Ergebnis, ob überhaupt ohne Waschmittel gewaschen. 26 Euro für nichts bezahlt. (12 für erste Waschung, 14 mit Vorwaschgang für zweite Gang)+ Trocken.

The potential of having 5 stars in my review was taken away because of the app. As confirmed by other reviewers the app is only available in Arabic, seems all others who have commented on this in their reviews have not been responded to even ones left over a year ago so seems the company are not worried about catering for the country in which they are making money from, sure there maybe a demographic in the UK who could probably read it and use it but not British people with a UK phone number.

All that aside, the other comments I read were quite off putting as I stood with my laundry in the machines, but gladly I didn't experience the same issues as some others seem to have had.

I used the 20 kilo machine twice and the 9 kilo machine 3 times and the dryer twice for 30 mins a time.

I washed lots of towels, jeans, bedding and general t-shirts etc all except one white t-shirt (my sons, with orange stain on) came out suitably clean and done in a cycle that was around 40mins on the large machine and 30 on the smaller one, using the setting which included softener and some anti-bacterial thing too.
The total I paid for all of this was around £63. I did have one basket load which I took home to dry as it had lighter items in which will dry quickly on the washing line.

I used the machines by Cresswells Garage on Finchampstead Road, Wokingham.

So weighing up the pros and cons:-
Pros -
*laundry done and dusted much quicker than in my home.
*What would've taken me 3 days to battle through took about 3 hours in this machine
*Convenient location with shops nearby
*Spin cycle was effective enough that you could bypass the dryer and dry fairly fast on your line at home.

Cons-
*The cost is fairly high.
*You don't have the option to use your own preferred laundry detergents or softeners so who know what is actually used.
*The app is not usable so you don't get the benefits of offers and money off they claim to have for you.

Summary - I would probably use this service again but not as a regular thing and will probably just do towels to get through the big heavy items quicker and do general laundry at home.

So, this morning I decided that my duvet needed to go in the bin or get a wash.
My local petrol station has one of those ..Wash Me stations, but before I went I had a look at the reviews.
Wow, they were not very good to be honest and nearly put me off, but the alternative was a new duvet, which would cost about £75 to replace the quality that I have.
So I bit the bullet and off I went.
Now, I know it was not going to be cheap, but, I feel a bit on the pricy side, but pops it in and off it goes.
Now I have seen the reviews where people are concerned about the water not being enough and I can understand where they are coming form, as the water level seemed to be low.
So, 45 minutes later, to my surprise, my washing was ready to be inspected.
Wow, I can say , I was NOT disappointed. It was cleaner and smelt lovely.
Then it was time for the dryer, again, £7 for 30 minutes, with the weather nice today, decided to just do 30 minutes and then put on the line, but, again, to my surprise, it was dry after the 30 minutes.
So, to round up my experience, I would say it was very positive and has saved me a few quid.
If there's a negative, that would be the price, I would of loved to gone back and done all my pillows, but £18 for my bedding was enough for today.
But deffo go back and do my pillows another day

Good customer service. I wanted some extra help after using the photo booth to print passport photo. Customer service was prompt, courteous and helpful.

There’s about a 50% chance that any given machine will not be working, or will fail at some point in the payment or wash or drying process, necessitating contacting their customer services. Previously they would refund directly to your card, but now want a bunch of personal information before they will issue a refund. Keep your £3.50, and have this review instead.

not sure what's happening and why all your machines seem to be falling apart, but just tried a 20kg wash in Bolton, at BL26HP, no site code on the machine again, first up the was failed with 22 mins left, but left my clothes sitting in a pool of water, so have spent another 2*30 minutes in the dryer, but I'm not sure that's working correctly either as it didn't get anything more than slightly warm to the touch and my clothes are still sopping. So, I'm down £30, got a pile of half washed, still soaking clothes and have wasted 2 hours of my life, plus I still need to wash my clothes......Honestly, the service used to be good, but everything seems to be falling apart at the moment

Couldn’t complete payment because of repeated connection errors. No clear support option either. Disappointing.

Used their washing machine to do a duvet and then whilst the programme ran their drying option simply gave up so headed to another location and the ability to pay was disabled wasted an hour and settled on a proper service..don't waste your time

Great laundry facilities but I got fined for using the Morrison's car park in Coventry while waiting for my laundry! The laundry is literally in the Morrison's car park. Would have been 5 stars otherwise.

Expensive! Duvet didn’t even smell like it had been washed, unfortunately I accidentally dropped my phone while loading the machine and it went into the casing surrounding the machine, was a lock at the front so I called wash.me customer services to help me, got told someone would be in the area in the next couple of weeks and would get my phone out then for me! Maybe give whoever you rent the space from (in my case Morrisons store) a spare key incase of emergencies so the casing can be opened! (someone else using the machine almost dropped her car keys down the same gap)

I'll start with....
I didn't even get past the starting gate.
The App is "having an update"
When was this initiated and when will it be ready "don't know. It's another department "
That doesn't leave me with much confidence.
"It's entirely up to you."
So you won't placate my concern in having confidence in your products?
"No"
I left...would not recommend on the grounds of:
1. Customer Service
2. IT technical issues
3. Disregard for any inconvenience to customers
4. Nothing on their website is helpful

Machine broke locking my washing in the machine rang the "help line" and told an engineer would be dispatched urgently after waiting an hour rang back as the car park closed soon only to find out that the office shuts at I guess 4pm. Managed to get someone via WhatsApp of all things only to be told the call out is 24hr and I shouldn't of waited and the engineer will call me or leave my clothes at the local shop where it's situated. So now I have no work clothes no idea when I'll actually get them back and I'm furious at the suggestion at my clothes being left with some random shop. Wasn't even offered the price of the wash back as a token of good faith. Only had to use it as Currys have taken over 4 weeks to fix my washer which is still under warranty and this kinda feels like the icing on the cake.

The idea of large machines is great for duvet etc but absolutely appalling service. Machines don’t work. Call them they say sending engineer out - in a few hours!! This defeats the purpose of the whole quick wash at your convenience to save time. Doesn’t refund when you can’t use the the service. Lost money yesterday. Can’t see why there can’t be a refund button if service is not used Gave up came back. Others more local waiting said if washing machine works dryer doesn’t or other way round. The guy had been coming there to check. More expensive than manned launderettes though self service with no support should be cheaper so why bother. I thought I’d give it try after seeing advert. Time waster. Never again

Used the larger washer (20kg) for my duvet
Started with a huge spin, wash lasted about 20mins.
On taking the duvet out of the machine I noticed it was drenched with water, I expected it to be spun and just damp.
The water was running out of it. I think there’s something wrong with the programme. As the spin happened at the start not the end of the wash.
Not very happy, I would like to know who I can report the problem to.

Should have listened to all those bad reviews.
After 40 minutes washed for £11 : result was awful = still dirty clothes
30 minutes dry for £7 = damp clothes
I wished that I could take my money back and never used it again!
Go back to local laundrette

I used Wash.ME - Karan Retail Ltd (TN19 7HN) to wash and dry a king size duvet. After cleaning out all the pet hair from a previous wash (why is there no drum clean programs between washes?) and I'm dog owner but there was so much pet hair on the area it was laughable. I washed at 60c but not too convinced there was any detergent used! I saw no significant lather or smelt any scented. That was £13 then another £7 for 30min dryer. I wouldn't use again, I think there should be a public board of then the machines were last serviced and refilled AND cleaned!

My washing got stuck in the washing machine so I contacted the customer service team however it was a Sunday. But they got back to me straight thing Monday morning asking if I have resolved the problem, We managed to get the washing out. The customer service is a solid 10/10 due to the inconvenience I got a full refund. Ever credit to the customer service team !

Used the Mole Avon Crediton location washing machine did work and detergent apparently included, but some items still came out dirty. Then paid for the dryer and this did not work. Tried again and it took the money again, but again would not work. Had to take wet items back. Tried to call - rubbish service, just stupid music and automated voice said to press button 1 etc for 20 minutues, no response. Gave up. Would never use again.

It doesn't merit 1 Star. Hooley Bridge service station, Bury, BL9. I spent over £30 filling two washers, then drying them. Once I got home, I realised my washing was still dirty. What a complete and utter waste of time. Despite paying for pre-wash, detergent, softener and sanitiser, it would appear that none was dispensed. I will never get back these couple of hours of my life. I complained, and they said they would refund the money, but it's not in my bank account yet! Terrible service. Never again.

Okay. I feel stupid for even bothering to try to use wash.me machines. Tried 2 washers in one town, no internet connection. Reported both machines. Told it'll take 24 hours for maintenance to come out. Drove 35 mins to the next machine in another town. No internet connection. I'm not wasting my time reporting this one. I'm sticking to indoor launderettes from now on. This is the worst company (maintenance -wise) that I've ever encountered.