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Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere

Se, hvad kunderne siger

Bedømt til 5 ud af 5 stjerner

Training material and constant follow ups to keep update or progress is great. Upon completion I submitted the diploma available (downloable) from LIBF expecting to be the one that I received latter.... Se mere

Virksomheden har svaret

Bedømt til 5 ud af 5 stjerner

It’s always easy to get in touch with them. Their services is excellent! I consistently receive prompt replies by both email and call. Even the exam booking and study experience are very smooth

Virksomheden har svaret

Bedømt til 5 ud af 5 stjerner

When I started my career in financial services (many moons ago) I looked at both LIBF and CII. The CII was very exam heavy with lots of reading and no real practical work, where as LIBF (then IFS) ga... Se mere

Virksomheden har svaret

Bedømt til 1 ud af 5 stjerner

Unfortunately the company has removed the option of doing exams in physical test centres. This adds additional pressure and concerns to students whether their device is compatible, and the very risk o... Se mere

Virksomheden har svaret

Virksomhedsoplysninger

  1. Karriere- og uddannelsesudbyder
  2. Uddannelsescenter
  3. Universitet

Skrevet af virksomheden

At Walbrook, along with our professional education unit, LIBF, we empower our students with a future-focused education that is as accessible as it is transformative. Our courses are designed to meet the demands of today’s dynamic job market and anticipate the needs of tomorrow's industries. We inspire our students to take charge of their learning journeys, with structure when they need it, and the freedom to start, study and progress 100% online, at their own pace.


Kontaktoplysninger

4,0

God

TrustScore 4 ud af 5

70 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Har besvaret 100 % af deres negative anmeldelser

Svarer typisk inden for 1 uge

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Bedømt til 5 ud af 5 stjerner

The support materials are very useful

The support materials are very useful. Would highly recommend the added support with exam style questions as found this really helped.

2. september 2025
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Besvarelse fra Walbrook Institute London

Thanks for sharing your experience Kevin. It’s great to know the support materials and exam-style questions made a difference. Wishing you all the best.

Bedømt til 5 ud af 5 stjerner

I enjoyed studying will LIBF over the…

I enjoyed studying will LIBF over the past 2 years. The student portal was easy to navigate. Learning material was easily accessible. The content was relevant to me and my line of work

30. september 2025
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Besvarelse fra Walbrook Institute London

Thank you so much for taking the time to leave a review with us. We're so pleased to find that the content was relevant to your careers and that you found it easily accessible and easy to navigate. Wishing you all the best.

Bedømt til 5 ud af 5 stjerner

Mostafa Mahmoud review

it was a remarkable studing experience with Walbrook, since i have full support from walbrook through there support team

27. september 2025
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Hi Mostafa, we're so glad to hear you've had a great time studying with us! Wish you all the best.

Bedømt til 4 ud af 5 stjerner

Great study materials

I enjoyed the study materials from LIBF for my CeMAP exams. The study materials were very helpful and easy to understand. I also love the availability of an online version of the study materials as it could be used on the go.
I would say it is good value for the price.

5. juli 2025
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Besvarelse fra Walbrook Institute London

Thank you for the review Modupe, we're glad to hear you enjoyed the availability of the course with it being online, and that the course materials were easy to understand.

Bedømt til 5 ud af 5 stjerner

My experience with Wallbrook while…

My experience with Wallbrook while completing my CeMAP qualification was excellent from start to finish. The course content was clear, practical, and well-structured, making it easy to understand complex mortgage and financial concepts. The online resources, including end-of-chapter questions and past papers, were invaluable in helping me prepare thoroughly and feel confident going into my exams.

Thanks to their structured approach and engaging materials, I was able to complete my CeMAP quickly and successfully. I would highly recommend Wallbrook to anyone looking to gain their CeMAP qualification with confidence and a strong understanding of the industry.

23. august 2025
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Besvarelse fra Walbrook Institute London

Thank you so much for your kind words, Janine, and for sharing your experience with us. We’re delighted to hear that you found the CeMAP course content clear and practical, and that the resources helped you feel confident in your exams. Wishing you all the best for your career.

Bedømt til 1 ud af 5 stjerner

If you are looking to study the online…

If you are looking to study the online MBA course part-time, please do not choose this university! The support is abysmal, every sales pitch of being able to arrange time with tutors is a lie and all they will ever do is pass any issue on to someone else to handle (it will not be resolved). This place outright lied to me before I signed up as a student; when I asked if study breaks were possible due to my job, I was told you could take a break of six months and then continue your studies when ready. When I chose to do that very same thing due to my work life being hectic, I was told that wouldn’t be possible. No ownership, no apology, nothing. They blamed me and told me I would have misunderstood. You will only be able to speak to your module tutor once a month, if you can’t make it, you can’t make it. This whole course is sold to people who work full-time, as a way to study for an MBA alongside your career, but the entire system is built backwards. You’ll be left to do everything alone, and when you ask for guidance they’ll pass you over to someone else instead of helping you, all the while taking your money every month. I am begging you, DO NOT STUDY HERE.

8. september 2025
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Besvarelse fra Walbrook Institute London

Hi Zakerah, we're very sorry to hear about your experience and that you had issues with the flexibility and support on your programme. We take comments like this seriously, as our aim is always to provide a positive and supportive learning journey for all our students and it is clear that this was not your experience.

We've have shared your review with our student support team. They have confirmed that you have been in touch with them directly, so we hope they can resolve the issues you've been facing.

While I appreciate this can't change the experience you have had with us, we have used the feedback from students like yourself to transform our online MBA and other postgraduate programmes this year. We now deliver these qualifications on a different platform with much improved support mechanisms and have also been revising our study break policy to make this clearer for our students. Please be assured that we will continue to use your feedback to improve the way we communicate with and support our students in future.

Thank you again for taking the time to share your views and we are really sorry that you did not have a better time studying with us.

Bedømt til 5 ud af 5 stjerner

CeMAP Diploma & CertPRO

I successfully completed both the CeMAP and CertPRO qualifications with Walbrook Institute (formerly LIBF), where I received excellent support throughout my studies to help me achieve these results.

20. marts 2025
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Besvarelse fra Walbrook Institute London

Thank you for the review Stefan, we're so pleased to hear of the excellent support you received. Wishing you all the best.

Bedømt til 5 ud af 5 stjerner

Amazing course materials

Amazing course materials, Very easy to understand and easy to book and cancel test days

4. september 2025
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Besvarelse fra Walbrook Institute London

Thank you for taking the time to leave us a review. We are so glad you enjoyed the course!

Bedømt til 1 ud af 5 stjerner

The Worst Academic Experience Ever

Walbrook failed to deliver my course as promised, despite students raising concerns about the extremely poor academic, administrative, and pastoral support.

Despite promising changes, halfway through my second year (May 2025), they announced that all online undergraduate programmes were being withdrawn as they couldn’t guarantee service delivery. It is now the end of August, and my student loan hasn’t been refunded as agreed.

The whole withdrawal process has been chaotic and disorganised. I had a formal complaint mishandled, which resulted in me being paid compensation.

The delays and disruption to my life and the lives of other students have been significant. In many cases, students have found their academic careers and graduation delayed by years, as they are unable to or are struggling to transfer to different institutions.

I am extremely disappointed with my whole experience at Walbrook, and I can only describe the service I received as shambolic.

I studied with them before they were acquired by IU, and they used to be excellent.

Many of the positive reviews you will see relate to their on-campus degrees and professional qualifications, which are delivered in a completely different way to their online courses.

If you are thinking of studying for an online degree with Walbrook, I would strongly urge you to reconsider. My experience has been genuinely dreadful, and for much of it, I felt isolated, unsupported, and alone.

Do yourself a favour and sign up with the Open University or an institution that actually cares for and supports its students.

27. august 2025
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Besvarelse fra Walbrook Institute London

Hi Tom, we’re deeply sorry to hear about your experience. This is not the level of service we aim to deliver.

As you’ve already shared your concerns with us in more detail, we’ll work hard to ensure we listen and provide a better experience for other students in the future.

Our Student Records team has once again contacted the Student Loans Company regarding the required account updates following the notification of a refund. We hope this is resolved for you as soon as possible.

Bedømt til 5 ud af 5 stjerner

Would recommend

I recently completed my Level 6 Diploma in Advanced Financial Advice with Walbrook )London Institute of Banking & Finance) and found the whole experience to be excellent. The study support was clear, straightforward and very easy to follow, which made the process smooth and manageable throughout. The resources provided were intuitive and well-structured. Overall, a very positive experience which I would highly recommend.

26. august 2025
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Besvarelse fra Walbrook Institute London

Thank you so much for your wonderful review, we're so glad to hear that it was a positive experience for you and that you'd recommend it to others. Wishing you all the best.

Bedømt til 5 ud af 5 stjerner

Over the course of my career.....

Over the course of my career, I have completed most of my financial services qualifications through LIBF/Wallbrook. From the very first module, I found their learning materials to be exceptionally clear, practical, and easy to engage with. Complex topics were broken down into manageable sections, supported by examples that made the content feel directly relevant to day-to-day client work.

Their exam process is equally impressive – well-structured, fair, and designed to test not just theoretical knowledge but how it can be applied in real-world scenarios. This approach made the study process feel genuinely valuable, and I could see the direct benefit in my professional advice work.

I’ve been consistently impressed with both the quality of their resources and the support available throughout my studies. I wouldn’t hesitate to recommend LIBF/Wallbrook to anyone serious about building a strong and practical foundation in financial services. As a footnote I started out with CII but I found LIBF to be an easy way to learn and I switched the remainder of my qualifications to LIBF.

13. august 2025
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Besvarelse fra Walbrook Institute London

Thank you so much for your kind words. We’re delighted to hear that you found our learning materials clear and practical. We also appreciate your feedback on our exam process. We put a real emphasis on real-world-focused assessments, so are glad to hear you found these valuable.

It means a great deal to us that you chose to complete your qualifications with us after starting elsewhere. We truly appreciate your recommendation and are proud to have been a part of your journey.

Bedømt til 5 ud af 5 stjerner

Later Life Lending

Took the Later Life accreditation course-Covered all the key points and well written and of course glad I passed!

8. august 2025
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Besvarelse fra Walbrook Institute London

Thank you Ken, we're glad you passed too! Thank you for studying with us.

Bedømt til 5 ud af 5 stjerner

I recently completed the Certificate in…

I recently completed the Certificate in International Trade Risk (CITR) with LIBF, part of Walbrook Institute London, and it has been a truly rewarding experience. The course content was comprehensive, practical, and highly relevant to today’s global trade environment. The learning support and resources provided were excellent and easy to navigate. I would highly recommend LIBF to anyone looking to advance their expertise in trade and transaction banking.

29. juli 2025
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Besvarelse fra Walbrook Institute London

Hi Isaac, thank you for your kind words. We're truly honoured that you chose to study with us, and that it was a rewarding experience for you.

Bedømt til 5 ud af 5 stjerner

My experience has been really good

My experience has been really good. The content was very informative, to the point related to topics and with good user interface.

24. juli 2025
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Besvarelse fra Walbrook Institute London

Thank you for the review Vijay, we're so glad you enjoyed your experience with us.

Bedømt til 1 ud af 5 stjerner

Horrible experience no refund yet

My experience with Walbrook (formerly LIBF) has been deeply disappointing and frustrating. I was withdrawn from my course without any clear or fair reason, despite fulfilling my academic responsibilities. Afterward, I was promised a refund in writing — but to this day, I’ve received nothing.

What’s worse is that they now ignore all communication. I’ve sent multiple emails, tried to call, and followed up for weeks — with no reply, no explanation, and no refund. Their phone line often doesn’t work, and no one replies to emails. This is unacceptable behavior from any institution, especially one involved in financial education.

This situation has wasted my time, disrupted my academic path, and caused financial stress, as I now need the refund to pay for another university. I also still haven’t received my Certificate of Higher Education, which I’m fully entitled to.

28. juli 2025
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Besvarelse fra Walbrook Institute London

Hi Dariogold, thank you for taking the time to share your experience, we're genuinely sorry to hear how frustrating and upsetting this has been for you.

This is not the experience we want anyone to have with Walbrook, and we completely understand your disappointment, especially given the impact this has had on your academic journey and finances.

We can see that a member of the team has been in contact with you about the refund, and the timescale for which this can be processed, and that the instructions for you to access your certificate are on the way to your email. We’re sorry for the delay in both instances.

Your communications have also been escalated to our complaints team. We take feedback like this seriously and are committed to continuous improvements, therefore, we’ve shared your experience with all other relevant teams too.

Please be assured that we are working hard to resolve these issues for you.

Thank you again for raising this. You deserve better, and we’re here to help fix this.

Bedømt til 5 ud af 5 stjerner

Sat Financial Planning in Retirement…

Sat Financial Planning in Retirement exam. Easy study material, good structure and interesting way to be examined. The tech behind it also worked, which is great.

18. juli 2025
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Besvarelse fra Walbrook Institute London

Thank you for the review Kris, we are so glad that you found our course interesting and well structured. Wishing you all the best.

Bedømt til 5 ud af 5 stjerner

Really pleased with the course

Really pleased with the course. Even though it was challenging I'm glad I was able to push myself to get over the line.
Course material all came very promptly

22. juli 2025
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Besvarelse fra Walbrook Institute London

Thank you for the reply Joe. We're glad that you enjoyed the course, and that you found it challenging. Makes your success all the sweeter! Wishing you all the best.

Bedømt til 5 ud af 5 stjerner

5 star course

Recently took LIBF's Pay Cert course, it's well designed for someone who's new to the payments world. Probably, more designed for Product Managers, Product Owners and someone in seniority roles.

1. juli 2025
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Besvarelse fra Walbrook Institute London

Thank you for the review Haroon. We are really pleased to hear you liked the design of our CertPAY course. We wish you all the best.

Bedømt til 5 ud af 5 stjerner

CITF was an amazing learning…

CITF was an amazing learning experience, and it will not be the last one with Walbrook

30. juni 2025
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Besvarelse fra Walbrook Institute London

Thank you Tassnem, so pleased you had a great experience, we look forward to welcoming you back!

Bedømt til 5 ud af 5 stjerner

A brilliant learning experience!

My learning journey with Walbrook has been inspirational. Despite having several setbacks that sometimes threatened to derail my progress, I have had great support from my tutor Wendy Chowne, and the Walbrook team. Would definitely recommend them as a learning provider.

4. juli 2025
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Besvarelse fra Walbrook Institute London

Thank you for the kind words Simone, sorry to hear about your setbacks but we're glad to have been able to support you through this time. I'll be sure to pass on your feedback to Wendy.

Dette er Trustpilot

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Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.

Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.

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