What a fantastic product this is. Anyone else looking to keep Nitrates lowbin their Aquarium, look no further, this is the real deal. Not only does it keep Nitrates consistency low at around 5-10ppm,... Se mere
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Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Super fast delivery, The MB115 10 litres of resin for DI Vessel was in several sealed bags which made getting them into a home made funnel super easy. Well packaged and boxed. Tested Afterwards and ba... Se mere
I contacted customer care to check I was buying the correct filter replacements for my Vyair RO machine. Apparently nobody who works there knows which replacement parts you need for their own machines... Se mere
Virksomheden har svaret
Below Poor .. sold part AIFIR-200 to our company , all of the parts failed mechanically like clock work within service life , they should have pulled this product by now , still on sale 2020 , we ma... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
Your Water Filtration Experts
Kontaktoplysninger
Unit 2, Belvoir Court, Fairfield Industrial Estate, LN11 0UD, Louth, Storbritannien
- 01507 524576
- info@vyair.com
- www.vyair.com
3,3
Middel
226 anmeldelser
Ingen nylige anmeldelsesinvitationer
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Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Was crap service lied didn't keep me…
Was crap service lied didn't keep me informed at all
5. november 2024
Besvarelse fra Vyair
Hi
Yikes, it sounds like we really dropped the ball here—and not in the fun, beach-volleyball kind of way. We’re so sorry to hear about your experience, and we definitely owe you better than “crap service” (ouch, that one stings!).
Honesty and keeping our customers informed are two things we take seriously—or at least we’re supposed to—so clearly we’ve got some explaining to do. If you’re willing to give us another chance, we’d love to make this right and show you we can actually deliver on our promises.
Please reach out to us at 01507 524576 so we can turn this around for you. And hey, thanks for calling us out—sometimes tough love is exactly what we need to do better.
Sincerely,
Customer Care Team (Now Focused on Being Informative and Honest)
Helpful communication by email and very…
Helpful communication by email and very fast delivery of my order.
1. november 2024
Nothing to complain about
Nothing to complain about. Products were well priced and delivered the next day.
1. oktober 2024
Never received the goods !
Never received the goods !
Only 2 O-rings but product support you would not expect
8. august 2024
Excellent!
Super fast delivery, The MB115 10 litres of resin for DI Vessel was in several sealed bags which made getting them into a home made funnel super easy. Well packaged and boxed. Tested Afterwards and back to 0 PPM which is ideal for spotless car rinsing or window cleaning. Many Thanks
29. august 2024
I got one of their Reverse Osmosis…
I got one of their Reverse Osmosis systems through a re-seller. Paid to have it professionally installed by a plumber. It was faulty. No common sense from Vyair, including its Managing Director. Pushed me back to the reseller, and refused to even entertain the idea of refunding me for the installation costs. What a way to wind up your customers. No chance will I buy one of their products again.
30. august 2024
Uopfordret anmeldelse
Besvarelse fra Vyair
Thank you for your feedback, i would like to clarify that, as the item was purchased through a reseller, we are unable to directly offer refunds for items that weren’t purchased from us. Our standard process requires customers to liaise with the reseller for any warranty or refund claims, as they are the point of sale.
I understand this has been frustrating for you, and i sincerely apologise for any inconvenience caused.
Besvarelse fra Vyair
Thank you for your kind words! We look forward to serving you again in the future!
Incompetent staff
Absolutely disgusted with this company. Ordered a 25L BLUE DI vessel, I received a black vessel, baring in mind i paid more for the blue one. The box it came in was no longer a box so is not suitable for its contents. Customer service is appalling! Offering me 10% discount on my next order lol. What about sorting out this order never mind the next one, also what is 10% doing for me When there is already 10% discounts on the website. The pre-filled resin i ordered was grade 115 if they can’t get other things right how can i be sure they have done that right too! Paid for UPS delivery but DPD delivered it?
Customer service staff are useless! Had to create an account over the phone with them as apparently the one you create on the site doesn’t show up their end.
Constantly on hold, no manager available. Useless all round, should have ordered on amazon
22. august 2024
Uopfordret anmeldelse
Besvarelse fra Vyair
Thank you for sharing your feedback. We sincerely apologise for the issues you encountered with your order.
As discussed during our phone conversation, we have since addressed the situation to your satisfaction. I, as the Communications Manager, personally handled your case and ensured that management was involved to resolve the matter effectively. We take your concerns seriously, and while we regret the initial inconvenience, we are glad that we could come to an agreement during our conversation.
Please rest assured that your feedback has been shared with our team to prevent such issues from recurring in the future.
Great service and product.
12. august 2024
Besvarelse fra Vyair
Thank you for your kind words! We look forward to serving you again in the future!
No Communication, Slow Order Dispatch
No communication at all. no order confirmation, no account creation welcome, no dispatch notice. I assume they have an issue with their email system as even password reset emails were not being sent.
Despite website saying orders before 2pm are dispatched the same day, my Sunday order was not dispatched until I chased them via live chat on Wednesday. Very conveniently my order was just being processed..!
7. august 2024
Besvarelse fra Vyair
Thank you for your feedback. We sincerely apologise for the lack of communication regarding your order and the delays you experienced. We understand how frustrating this must have been.
We apologise for the delay and understand your concerns about the dispatch timing. We strive to meet our same-day dispatch policy, and we're sorry that we fell short in this instance. Your feedback is invaluable, and we are reviewing our processes to ensure such delays do not happen again.
Thank you for bringing this to our attention, and we appreciate your understanding as we work to improve our service.
Great speed of service and delivery
Great speed of service and delivery, one star missing due to outer packaging being badley damaged and opened at one end, but internal goods ok.
12. august 2024
Besvarelse fra Vyair
Thank you for your positive feedback! We're delighted to hear that you were pleased with the speed of our service and delivery. However, we're sorry to learn that the outer packaging was damaged upon arrival.
While we're glad the internal goods arrived safely, we understand how important it is for your order to be well-protected during transit.
Thank you for bringing this to our attention, and we hope to serve you even better next time!
Fantastic service.
16. juli 2024
No communication on order or dispatch and half resin and fittings missing
No communication at time of ordering, nor when dispatched. Only half of the resin arrived and not enough fitings for both tanks. I called for assistance and was asked to send photos, which I have done.
12. juli 2024
Always reliably good products.
2. juli 2024
Item received with part missing
Item received with part missing. Problem resolved quickly.
29. april 2024
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