Volunteer World Anmeldelser 

318
•
TrustScore 5 ud af 5

4,8

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Se, hvad kunderne siger

Bedømt til 5 ud af 5 stjerner

Le contact téléphonique rapide et la qualité d'écoute d'Agathe ont été vraiment très agréables Cela me permet de cheminer vers la concrétisation de mon projet.

Bedømt til 5 ud af 5 stjerner

Hallo, im Oktober 2023 habe ich bereits über Volunteer World im Wildlife Sanctuary in Namibia gearbeitet und war sehr zufrieden. Heute habe ich ein Free Call mit Aina Martinez geführt. Sie war seh... Se mere

Virksomheden har svaret

Bedømt til 5 ud af 5 stjerner

I had a great call with Mariela Pero from Volunteer World. She was kind, patient, and took the time to clearly explain all the steps of the process. She also shared valuable insights and followed u... Se mere

Virksomheden har svaret

Bedømt til 5 ud af 5 stjerner

The call I had with Josefiene was really helpful — especially the follow-up email summarizing my program details, along with the visa and vaccine information I needed. I still have several programs op... Se mere

Virksomheden har svaret

Virksomhedsoplysninger

  1. Kulturrejseudbyder
  2. også i
  3. Frivillig organisation
  4. Rejsebureau
  5. Rejseselskab

Skrevet af virksomheden

Volunteer World is the world's leading volunteering platform. We show you how to volunteer abroad! Search & compare the best international volunteer programs offered by volunteer organizations and local NGOs with just a few clicks.


Kontaktoplysninger

4,8

Fremragende

TrustScore 5 ud af 5

318 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

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4,8

Alle anmeldelser

(318)

116 anmeldelser inden for de sidste 12 måneder

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Bedømt til 1 ud af 5 stjerner

I stayed at the Wild life sanctuary in…

I stayed at the Wild life sanctuary in Guacima,Costa Rica this year, It was horrendous. The food was awful every day, my so called room, ( a concrete bunker) was disgusting. Electric wires in the shower, which just had concrete on the floor, no windows, metal grills at the top of the bunker, which let in every bug you could possible imagine. I had to see a doctor as the damp got into my chest.The wildlife sanctuary's website is very misleading, a lot of lies. No sunbeds around the pool.The animal enclosures were shocking, those poor animals, they were fed well but that was about it, pretty sure they could die from boredom. We had to sign a waiver to say we would not sue if we were hurt or injured, accidents were a regular occurance.
Do not go there thinking you are going to make a difference, you wont.
Everyone pays a lot of money to work in the sanctuary, they should spend it on improving the animal enclosures & volunteer accommodation, & up grading the food. The friend I was suppose to go with got diagnosed with cancer before we were due to leave, she informed Volunteer world,NO REFUND ☹️

3. maj 2024
Volunteer World-logo

Besvarelse fra Volunteer World

Dear Paula,

Thank you for sharing your experience. We are genuinely sorry to hear that your stay did not meet your expectations.

We would like to point out that Volunteer World acts as an independent booking platform. All program information, including details about accommodation, facilities, and living conditions, is provided directly by the host organization and is clearly displayed before booking. Nevertheless, we take your feedback very seriously and have already forwarded your concerns to the project management team for further review.

Regarding the cancellation policy: At the time of booking, all participants agree to the terms and conditions, which clearly state that program fees are generally non-refundable, as the organizations reserve volunteer placements and make arrangements in advance. In your case, we offered flexible rebooking options to accommodate the unforeseen and difficult situation with your friend’s health, even though a full cash refund was not possible under the policy.

We are committed to working with ethical and responsible projects and continuously monitor the feedback we receive. Honest input like yours helps us ensure that we only promote programs that align with our quality standards.

We wish your friend all the best for her recovery and thank you again for bringing these important points to our attention.

Kind regards,
Your Volunteer World Team

Bedømt til 5 ud af 5 stjerner

Big thank you to Agathe from Volunteer…

Big thank you to Agathe from Volunteer World for her kindness and responsiveness which allowed my daughter Ninon to perform her humanitarian mission in Portugal from October 20 to 27 this year with Impact Trip where she returned delighted from it.

9. december 2024
Uopfordret anmeldelse
Volunteer World-logo

Besvarelse fra Volunteer World

Dear Stephane,

Thank you so much for your kind message! 🌟

We’re truly happy to hear that Ninon had such a wonderful experience in Portugal with Impact Trip. Agathe will be thrilled to know that her support helped make it all possible — she always goes the extra mile to ensure everything runs smoothly.

It means a lot to us to know that your daughter returned delighted from her mission. If there’s ever a next adventure on the horizon, we’d love to support you both again!

Warm regards,
Linda
Customer Experience Team
Volunteer World

Bedømt til 5 ud af 5 stjerner

Amazing family experience volunteering in Costa Rica

My family and I had a wonderful volunteer experience with Maximo Nivel! The communication with the Maximo team was easy and consistent. Our 9 yr old enjoyed volunteering at the dog shelter and being immersed in the Costa Rican culture. We would highly recommend getting involved with Maximo!

13. september 2024
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

This was our first time volunteering…

This was our first time volunteering abroad, and it was an absolutely amazing experience. At first we werent sure what to expect but it was so well organized and well communicated that we never felt worried, all the questions we had were quickly answered and even just our first day we felt very welcomed immediately having been offered a glass of water or coffee. They also had a really nice common area which made it easy to meet other participants. They even gave us clear written instructions for how to get to and from our project and homestay and they even went with us the first times to make sure we would be comfortable making the journeys on our own the rest of the week. I would highly recommend volunteering with maximo nivel to any interested in visiting the beautiful country that is costa rica!

23. august 2024
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Bedømt til 5 ud af 5 stjerner

10 out of 10, Recommend

Volunteer World is an excellent organization, with a friendly, supportive, and knowledgeable staff. They always made themselves available to answer my questions, and find solutions to support my travel and volunteer goals. This is an excellent and affordable way to travel while also giving back to the local communities they help represent globally.

31. juli 2024
Uopfordret anmeldelse
Bedømt til 2 ud af 5 stjerner

Unnötiges Geld ausgegeben

Leute, ich habe über Volunteer World für eine zwei Wöchige Reise nach Griechenland über 900€ gezahlt ohne Flug etc. Zunächst habe ich es gerne gezahlt da ich in einem nahe gelegenen Tierheim arbeiten wollte. Volunteer World hat das alles gut arrangiert doch bei allen Preisen noch fett eins drauf gelegt obwohl extra Gebühren für diesen Dienst gezahlt worden sind. So habe ich viel mehr gezahlt als nötig gewesen. Ich hab 30€ die Nacht für ein kleines, ungemütliches Apartment gezahlt in dem ich mein Zimmer teilen musste. Im selben Hotel wohnte auch ein weiterer Volunteer in einem einzelapartment für nur 20€ die Nacht, da sie es SELBST ARRANGIERT hat. Ebenso sind Differenzen in den Taxikosten wofür ich 60€ bezahlen musste obwohl Taxis für weitaus weniger gefahren wären. Also ja über so einen Dienst ist es bequemlicher aber sie nutzen das soziale Engagement von Menschen schamlos aus und lassen die Reise deutlich teurer werden als sie sind um die Differenz einzukassieren. Macht nicht den selben Fehler wie ich, kontaktiert selbst die Organisation wo ihr arbeiten möchtet und bucht anschließend selbst ein Appartment in der Nähe.

30. juli 2024
Volunteer World-logo

Besvarelse fra Volunteer World


Liebe Amie,

vielen Dank für dein Feedback. Wir bedauern sehr, dass deine Erfahrungen nicht vollständig deinen Erwartungen entsprochen haben. Wir sind stets bemüht, faire und angemessene Preise für unsere Service anzubieten.


Wir möchten darauf hinweisen, dass alle Kosten transparent im Vorfeld ausgewiesen werden und es klar ersichtlich ist, welche Leistungen inbegriffen sind.

Unsere Dienstleistung umfasst nicht nur die Vermittlung, sondern auch die ausführliche Beratung als auch die laufende Qualitätsprüfung der Projekte, was zusätzliche Kosten mit sich bringt. Diese Faktoren hast du offenbar bei deiner Buchung über unsere Plattform berücksichtigt und dich aktiv dafür entschieden, unseren Service in Anspruch zu nehmen.

Wir hoffen dennoch, dass du einige wertvolle Erfahrungen während deiner Zeit in Griechenland sammeln konntest und dass dein freiwilliges Engagement eine positive Auswirkung hatte.

Bedømt til 3 ud af 5 stjerner

Site bien organisé et réactif MAIS…

Site bien organisé et réactif MAIS concernant le projet Costa Rica rescue center : Un privilège de rencontrer de nombreux animaux, les nourrir voire s'amuser avec eux. Bravo aux résidents costaricains pour leur gentillesse et la qualité des repas. MAIS aucune visite, sortie, excursions ne sont proposées contrairement à la présentation, et Jenny, la responsable, n'est jamais présente et les contacts se résument à la partie financière, elle vous presse de payer très tôt alors que la limite est fixée à la date d'arrivée, envoie son frère pour récupérer l'argent, très mauvaise expérience et manque de bienveillance. J'en viens à penser que ce bénévolat ne profite qu'au responsable sachant que les nombreux fruits et légumes livrés pour les animaux (justification des subventions) permettent aussi de nourrir les bénévoles. Les valeurs et le système me dérangent. A noter aussi que les conditions de logement sont très spartiates ! Pour finir, j’ai du rentrer précipitamment en France, mon père âgé ayant des problèmes de santé, Jenny a refusé de me dédommager me présentant le contrat signé qui stipule aucun remboursement, m’a demandé des justificatifs ( médicaux que je n’avais pas à fournir confidentialité oblige), encore une fois un manque de confiance et l’appât du gain apporté par les bénévoles étrangers.

2. juli 2024
Volunteer World-logo

Besvarelse fra Volunteer World

Merci beaucoup pour votre retour et d'avoir pris le temps de partager votre expérience. Nous sommes heureux de savoir que vous avez apprécié la rencontre avec les animaux et la gentillesse des résidents costaricains. Nous savons à quel point ces moments peuvent être précieux pour nos bénévoles.

Nous regrettons d'apprendre que certaines attentes n'ont pas été satisfaites, notamment en ce qui concerne les excursions et les activités. Nous allons revoir la description du projet afin de mieux aligner les attentes des bénévoles avec la réalité sur place. Concernant la gestion financière et l’interaction avec la responsable locale, nous prenons vos remarques très au sérieux. Nous tenons à rappeler que chaque projet est géré par une organisation locale indépendante, et nous travaillons constamment à améliorer notre communication et nos partenariats pour assurer une expérience plus fluide et transparente.

Nous comprenons également votre frustration concernant le remboursement après votre retour précipité en raison d'une situation familiale. Les politiques d'annulation peuvent parfois sembler rigides, et bien que nous soyons tenus de respecter les termes du contrat signé, nous aurions aimé pouvoir offrir plus de flexibilité dans un cas aussi délicat. Nous allons reconsidérer nos processus pour voir comment nous pourrions mieux accompagner nos bénévoles dans de telles circonstances à l'avenir.

Nous apprécions vos retours sincères sur les conditions de logement et sur la perception de l’utilisation des contributions des bénévoles. Ces observations sont précieuses et nous permettront de mieux évaluer nos projets partenaires pour garantir qu'ils reflètent les valeurs que nous souhaitons promouvoir.

Encore une fois, merci pour votre retour. Nous espérons que malgré cette expérience mitigée, vous pourrez continuer à contribuer à des projets qui vous tiennent à cœur.

Cordialement,
L’équipe de Volunteer World

Bedømt til 1 ud af 5 stjerner

Paseo...okay. Volunteer World...Absolutely not.

First off. My travel companion and I have been volunteering for years. We have spent time in Haiti, DR, Post-Katrina New Orleans....we are not high maintenance and we are very familiar with "roughing it."

The goal of Paseo de los Mones(our placement booked through Volunteer World) and the family who supports/runs the facility is admirable and all staff are incredibly friendly. If you do not speak atleast intermediate Spanish, you are going to struggle with a language barrier.

Paseo is about 4.5 hours by car from Quito Airport. The surrounding town is quite large, however you are very isolated and to visit waterfalls,etc you will need a car.

It is worth highlighting here,that Volunteer World is what we call a "referral service." They take your information and forward it to the volunteer hosts, then charge you a reservation fee. The reservation fee you are paying DOES NOT SUPPORT any volunteer work. It's simply a finders fee. In addition. Volunteer World has not physically been too many (if any) of these volunteer placements and do not provide accurate descriptions. You can volunteer at Paseo by simply contacting their website directly and you will not have to pay an extra 200 US just so VW can forward your information.

Paseo is a HOST FAMILY. It is NOT a volunteer dorm. The family and their 10/12 year old son live In the house on the property. Yes, there is bunk style bedding in some of the rooms, but it is very much a host family. Some of the bedrooms have blatant water damage/mold and were not being occupied. If there are not other volunteers scheduled at the same time, it will be just you and the family.

We ended up cutting our trip short after my travel companion was bitten by a monkey. In addition we did not want a program where we would be placed with a host family, the description clearly stated it was a volunteer dorm. The actual living conditions...to be nice we will say are "rustic." The entire house smells of heavy mold and mildew (yes, I realize it's in the rainforest). The metal roof in our bedroom and all windows were lined with a fine coating of mold and mildew. The windows are lined with chicken wire at the top (to prevent monkeys from crawling in)...so if there was ever a fire....best of luck. The worst part are the mice nesting In the ceiling and you constantly hear them communicating and running in your room.
I will be very honest and say we onlt actually saw one in our room the night before we left....but you can hear many more.

You should know also, that in case of an emergency or need to relocate to a new placement, Volunteer World is not going to help. There is ZERO after hours support and they only respond via email. So....in the event you have been bitten by a monkey and need medical attention or you're being kidnapped....may the odds be ever in your favor. You are not getting a quick response of any kind.

We did request to get moved to a different volunteer placement in Quito after traveling to Quito for emergency care. The other program only accepted volunteers that could stay a minimum of 4 weeks so we were left to find our own accommodations and meals. We have since requested a refund from VW due to the incorrect description of the program,unsafe living conditions that had clearly never been audited and a complete lack of emergency support (as promised by their website). They have ghosted myself, my travel companion and an attorney to date.

If you like camping and do not have a mold allergy you could love Paseo. We strongly suggest a rabies shot before you go from your local travel clinic. I would suggest contacting Yvon directly through their website and not including Volunteer World as they are unorganized, uninformed and quite frankly do not deserve your money. IVHQ and Love Volunteering are 100% better then this company. Do not give them your money.

Regards! Good Luck!

6. juli 2024
Volunteer World-logo

Besvarelse fra Volunteer World

Thank you for sharing your detailed feedback. We appreciate the time you took to provide a thorough account of your experience. It’s clear that you are seasoned volunteers, and we regret that the placement did not meet your expectations.

We’re glad to hear that you found the mission of Paseo de los Monos and the staff to be admirable. However, we understand that there were several issues, especially regarding the accommodation, which was described as a volunteer dorm but felt more like a host family stay. We apologize if the description led to any misunderstanding and will review this to ensure better accuracy in the future.

Regarding the reservation fee: We do charge a service fee for connecting volunteers with vetted programs around the world, which helps us provide support and maintain the platform. It’s important to note that this fee does not directly fund the host organizations but covers the operational costs of ensuring a smooth booking process.

We also take your concerns about emergency support seriously. We strive to provide assistance in a timely manner, but we acknowledge that there may have been a delay in responding, especially outside of regular office hours. We will review our processes to identify areas for improvement, as the safety and well-being of our volunteers are our top priorities.

The feedback about the living conditions, including mold, potential safety hazards, and the presence of pests, is concerning. We rely on regular updates from our partner organizations, and your experience highlights the need for us to conduct more thorough audits and reassessments of our listings.

We understand that you have requested a refund due to the discrepancies and your experience. Please rest assured that we take these requests seriously. If you have not received a response, please contact us directly at our live chat with your booking reference, and we will prioritize your case for resolution.

We sincerely apologize for any distress or inconvenience caused during your stay. Your feedback is invaluable in helping us improve our services and the experience we provide to volunteers. We hope that, despite this experience, you will continue to volunteer and make a positive impact.

Wishing you safe and fulfilling future travels.

Best regards,
The Volunteer World Team

Bedømt til 4 ud af 5 stjerner

Easy, organized and well taken care of

Had a good experience with volunteer world, they responded very fast and overall it was easy and organized to find a volunteer opportunity. Would recommend :)

27. juli 2024
Volunteer World-logo

Besvarelse fra Volunteer World

Hi Ena,

Thank you so much for your kind feedback! 😊

We’re really happy to hear that you found the process easy and well-organized — and that our team was able to support you quickly. That’s exactly what we aim for!

Thanks for recommending us, and we’d love to help you again anytime you're ready for your next adventure 🌍💛

Warm wishes,
Linda
Customer Experience Team
Volunteer World

Bedømt til 4 ud af 5 stjerner

A very nice contact

I can´t told a lot for your organisation. My first experience was really nice. My trip start in september.

25. juli 2024
Volunteer World-logo

Besvarelse fra Volunteer World

Hi Christina,

Thank you so much for your kind message!

We’re really glad your first experience with us has been a positive one so far. It’s great to hear that everything is going smoothly — and how exciting that your trip is coming up in September! 🌍✈️

If you have any questions or need support along the way, we’re just a message away. Wishing you a fantastic preparation and an unforgettable volunteer journey!

Warm regards,
Linda
Customer Experience Team
Volunteer World

Bedømt til 5 ud af 5 stjerner

My two weeks of volunteering in Estoril

My two weeks in Portugal were the best experience of my life so far! The culture and the atmosphere there in Portugal and at the hostel specially were so welcoming that it was impossible for me to not feel safe. The placement shifts and the free time were really easy to combine and this gave me enough freedom to explore and to meet the world as I wanted. If you are a minor the programme may have some more trouble finding a placement than if you’re not, but you don’t have to worry! The hostel is well located and the commute to Lisbon or Cascais is very manageable. Kids and adults were super kind and lovely, and also very helpful. If u go with the intentions of making new friends, be sure you will, your friendship will last forever. But, if you’re maybe not looking for friends or social interactions, this is not your activity. I highly recommend everyone to do a volunteer experience, specially if you’re scared to do it, it will be perfect for you!!

23. juni 2024
Bedømt til 5 ud af 5 stjerner

Amazing

I’ve been here a week now and I’ve had the best time. The staff are amazing and so so helpful! My placement has been so welcoming and my host family are incredible. I feel so supported and I’m thoroughly looking forward to the next three weeks!

29. april 2024
Uopfordret anmeldelse

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