Came to store with device issues. Andrew checked it all out and found the issue and corrected the problem. He also gave information on how to troubleshoot broadband at home
Virksomheden har svaret
Lokation
Skift lokation93 King Street, KA1 1QD Kilmarnock, GB
•Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Special thankyou to Mel, who was extremely helpful after my mum had a bad experience at Vodafone Silverburn. Changed my mums sim only contract option for a new phone + sim deal, great product knowled... Se mere
Virksomheden har svaret
I was in the store last week and while I was being served by Alex (separate good review!), Craig was serving another customer who was being extremely rude, abrasive, and often sarcastic in his respons... Se mere
Virksomheden har svaret
Nathan was very polite and efficient. Easy to talk with and explained everything so that I could easily understand it. All in all a pleasant experience
Virksomheden har svaret
Virksomhedsoplysninger
Om Vodafone UK - Kilmarnock
Skrevet af virksomheden
Kontaktoplysninger
93 King Street, KA1 1QD, Kilmarnock, Storbritannien
4,9
Fremragende
211 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
A quick thanks to Nathan at Kilmarnock
A quick thanks to Nathan at Kilmarnock. Got me back on track really quickly.
9. november 2024
Uopfordret anmeldelse
Besvarelse fra Vodafone UK - Kilmarnock
Hi Julie,
Thank you for taking the time to review and sharing this great feedback.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Great experience in store with Paul and…
Great experience in store with Paul and Mel. Got my new phone all set up for me
4. november 2024
Uopfordret anmeldelse
Besvarelse fra Vodafone UK - Kilmarnock
Hi Maria,
Thank you for your review. If you have any questions, please take a look at https://vodafone.uk/support for our FAQs. If you can't find what you're looking for, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram: https://ig.me/m/vodafone, we'd be happy to help.
Thanks again,
Vodafone Social Media Team
Great experience in store with Melissa!
1. november 2024
Uopfordret anmeldelse
Besvarelse fra Vodafone UK - Kilmarnock
Hello,
It's great to hear that you received a 5 star service from Melissa! Thanks for taking the time to provide feedback on this.
If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Mel was great with helping me with my…
Mel was great with helping me with my new phone. Got a great deal, she helped transfer all my data from my old phone and even helped me make the claim for my new smart watch! 10/10
16. oktober 2024
Uopfordret anmeldelse
Besvarelse fra Vodafone UK - Kilmarnock
Hi Andrew,
Thank you for reviewing and sharing this feedback.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Andy was a great help again!
Revisited store to pay off my device, and had an issue with my emails.
Spoke to Andy who served me before, and he was a great help in paying off my device, fixing my email, and also getting a saving for the next 6 months
7. oktober 2024
Uopfordret anmeldelse
Besvarelse fra Vodafone UK - Kilmarnock
Hi David,
Thanks for your review and great feedback.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Andy is a great help
Lost my old phone and had to get a new one. Re visited store as I was having a nightmare with recovering my email.
Spoke to Andy, who, despite being gruff around the edges, got to the bottom of my issue and fixed my email problems.
7. oktober 2024
Uopfordret anmeldelse
Besvarelse fra Vodafone UK - Kilmarnock
Hi Michelle,
Thank you for reviewing your recent experience.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Mel was great
5. oktober 2024
Uopfordret anmeldelse
Besvarelse fra Vodafone UK - Kilmarnock
Hi Alastair. Thank you for your review for Mel. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Mel provided great service when I…
Mel provided great service when I upgraded my phone
25. september 2024
Uopfordret anmeldelse
Besvarelse fra Vodafone UK - Kilmarnock
Hi William,
Thank you for taking the time to review and sharing this feedback.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Upgrade
We visited the Kilmarnock store & Andrew helped with an upgrade & sorted out various other things on my account. Very happy with the service.
20. september 2024
Uopfordret anmeldelse
Besvarelse fra Vodafone UK - Kilmarnock
Hi Susanne,
We’re glad to hear you found the best options for you when visiting the store. Thanks for your review.
If you need any help in the future, please message us via Facebook PM: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
Thanks again,
Vodafone Social Media team
Andy was amazing and patient and helped…
Andy was amazing and patient and helped more than I even thought was possible.
19. september 2024
Uopfordret anmeldelse
Besvarelse fra Vodafone UK - Kilmarnock
Hi Sammantha,
Thanks for reviewing and sharing this feedback.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Ryan was a great help with excellent…
Ryan was a great help with excellent service
7. september 2024
Uopfordret anmeldelse
Besvarelse fra Vodafone UK - Kilmarnock
Hey Janet,
Thanks for letting us know what an amazing job Ryan did at getting everything sorted for you!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Nathan was excellent fixing out my…
Nathan was excellent fixing out my upgrade
3. september 2024
Uopfordret anmeldelse
Besvarelse fra Vodafone UK - Kilmarnock
Hi William,
This is lovely feedback for Nathan. Thanks for taking your time to share.
If you ever need any help, please reach out to us by dropping a message either on Facebook using: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
All the best,
Vodafone Social Media team
I recently had to come into the store…
I recently had to come into the store after I was having a few issues and was in a bit of a flap. Rachel was not only able to sort out all the problems but she explained to me what was going on without it being too confusing, excellent customer service , she's a credit to the company!
24. august 2024
Uopfordret anmeldelse
Besvarelse fra Vodafone UK - Kilmarnock
It’s great to hear you’ve had a positive experience. If you need anything you can reach us on Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.
Thanks again,
Vodafone Social Media Team
Nathan was brilliant
The guy that served me, Nathan, was very attentive and he helped me get my new ohone running smoothly.
17. august 2024
Uopfordret anmeldelse
Besvarelse fra Vodafone UK - Kilmarnock
Hey Irene,
Thanks for letting us know what an amazing job Nathan did at getting everything sorted for you!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Came in store to upgrade my phone and…
Came in store to upgrade my phone and Melissa was more than helpful. Got me a good deal for my mobile and broadband.
16. august 2024
Uopfordret anmeldelse
Besvarelse fra Vodafone UK - Kilmarnock
Hey Maureen,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Vodafone superstars
Jack was so attentive and meticulous with my issue I was having with my broadband. The sale doesn't stop just because I've already paid with vodafone kilmarnock 😊 amazing in store presence that welcomes the community unlike other retailers on the highstreet. Issue resolved and happy family!
2. august 2024
Uopfordret anmeldelse
Besvarelse fra Vodafone UK - Kilmarnock
Hey Rosie,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Upgraded my phone with Rachel in store…
Upgraded my phone with Rachel in store and she managed to move all the info from one phone to another quickly
31. juli 2024
Uopfordret anmeldelse
Besvarelse fra Vodafone UK - Kilmarnock
Hi Avril,
This is lovely feedback for Rachel. Thanks for taking your time to share. If you ever need any help, please reach out to us by dropping a message either on Facebook using: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
All the best,
Vodafone Social Media team
While the advisor was lovely and very…
While the advisor was lovely and very very patient, the systems are so slow and problematic. I feel sorry for your staff who have to deal with this every day. I would have given 1 star if it was about the company but when I said, the man said that is a reflection of his service which was 5 stars.
9. juli 2024
Uopfordret anmeldelse
Besvarelse fra Vodafone UK - Kilmarnock
Hi Adele,
Thanks for taking the time to provide your feedback, we appreciate it.
If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Vodaphone has gotten me a new phone…
Vodaphone has gotten me a new phone again it was very good the s24 in yellow thank you to Jack for that
8. juli 2024
Uopfordret anmeldelse
Besvarelse fra Vodafone UK - Kilmarnock
Hey Steven,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3z6YVNH or via X at vodafone.uk/3z5C19q
Thanks again,
Vodafone Social Media Team
Besvarelse fra Vodafone UK - Kilmarnock
Hello, Alexander,
It's great to hear that you received excellent service from Nathan and Jack, and we appreciate you taking the time to leave a review on the positive experience.
If you need help with anything in the future, please don't hesitate to reach out to our Social Media Team via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.
Thanks, Vodafone Social Media Team
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.