Dan was extremely helpful, knowledgeable, patient & honest (when in doubt looked up the answers to be certain he was giving accurate information). Being in a remote area with prohibitive costs for... Se mere
Virksomheden har svaret
Lokation
Skift lokation9-10 Prebend Road, DL1 1NT Darlington, GB
•Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Been in store with Neive and she has been very professional and helpful with setting up son with a new phone and contract. Some fab advice and help from her
Virksomheden har svaret
Efficient, helpful and friendly is how I would describe Dan, the guy who served me in Darlington. I requested that he add £10 credit on PAYGO 1 to my phone. He confirmed that I understood how PAYGO... Se mere
Virksomheden har svaret
I needed advice on my existing broadband and phone contracts. The store manager Reece and recently appointed staff member (sales advisor) Andrew, we're brilliant in explaining in clear terms, language... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Om Vodafone UK - Darlington
Skrevet af virksomheden
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Kontaktoplysninger
9-10 Prebend Road, DL1 1NT, Darlington, Storbritannien
4,8
Fremragende
169 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
JJ in store was really helpful and…
JJ in store was really helpful and patient with my mum, and set up her new phone and explained everything in a simple manor.
22. august 2023
Uopfordret anmeldelse
Besvarelse fra Vodafone UK - Darlington
Hi Donna. Thank you for your review for JJ. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
Twitter - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Very informative and helpful
18. august 2023
Uopfordret anmeldelse
Besvarelse fra Vodafone UK - Darlington
Hey Claire,
This is really great to hear, thanks for the feedback and support!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
After recently being given false…
After recently being given false information by a Vodafone call handler, directing me to cancel a direct debit which led to me being chased by a debt company and almost having my phone disconnected!
I went to Vodafone in the Darlington store to have this rectified. I was greeted by Jay who was very professional and re assuring throughout my experience, he re assured me he would take this complaint seriously and contact the relevant people to handle this.
Jay listened to my circumstances and how this has effected me getting a mortgage and he took a very non judgemental approach which made me feel able to speak freely about how much this is going to effect my future.
My complaint has been taking very seriously and it is already in the process of being dealt with.
Although I have had a bad experience with Vodafone, I feel like my experience yesterday has rectified how negative I feel.
Thank you Jay for all of your help, I really appreciate it. You are a credit to Vodafone.
14. august 2023
Uopfordret anmeldelse
Besvarelse fra Vodafone UK - Darlington
Hi Sophie,
Thanks for sharing your experience when dealing with Jay, it's great to hear! If you need any further help please feel free to reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or Twitter @VodafoneUK where we will be happy to help.
Thanks,
Vodafone Social Media Team
Very efficient service
Helped my upgrade my daughters pho ne for the cheapest price
8. august 2023
Uopfordret anmeldelse
Besvarelse fra Vodafone UK - Darlington
Hi Disappointed customer,
I’m glad to hear you found the best option for your daughter, when visiting the store. Thanks for your review.
If you need any help in the future, please message us via Facebook PM: vodafone.uk/3K1e4GB - Twitter DM: vodafone.uk/3nfdPyY or Instagram via Vodafone UK
Thanks again,
Vodafone Social Media team
Excellent customer service
Helpful attitude of staff,paricularly Kitsana who took a lot of time to find out exactly what we wanted, and then found the best possible deal for us.
We came away with very positive feelings towards the company.
4. august 2023
Uopfordret anmeldelse
Besvarelse fra Vodafone UK - Darlington
Hey there,
Thanks for the lovely review and fantastic support for Kitsana.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Check that your phone has been credited correctly.
Efficient, helpful and friendly is how I would describe Dan, the guy who served me in Darlington. I requested that he add £10 credit on PAYGO 1 to my phone. He confirmed that I understood how PAYGO 1 works and then credited it to my phone.
Later that day I discovered that Vodafone had actually added a bundle which would expire in a months’ time.
I contacted Live-chat and the error was corrected by Erik.
All's well the ends well.
24. juli 2023
Uopfordret anmeldelse
Besvarelse fra Vodafone UK - Darlington
Hey Andy,
Thank you for your review, I'm glad your issue was sorted.
Thanks again,
Vodafone Social Media Team
Besvarelse fra Vodafone UK - Darlington
Hi Cathrine, It's always good to see one of out team were able to help.
Thanks again, The Vodafone Social Media Team
Disgusting customer service and overpriced awful internet…
I moved house end of December and decided I no longer needed my 4g internet from Vodafone which was 6 months out of contract. I handed in the 30 days notice and was paid up to date. Roll on 6 months and I notice my credit rating dropped by 250 points, upon investigation I find out Vodafone have put a default on my once completely clear credit file absolutely destroying my credit rating. When I spoke to the extremely unhelpful customer services I opened a complaint which they deadlocked within 2 conversations with 0 help. I asked how they contacted me and they advised by letter, how or why in this day and age is contact made purely by letter and its not a good contact method when the majority of people leave providers when they move! Not a single email or phone call to advise a bill or a debt despite up to date phone number and email address on there system. For a lousy £75 I wouldn't risk my credit rating for 6 years. I'm taking it to the ombudsman as I think its ridiculous they didn't try to contact me any other way other than letter. Overpriced awful 4g internet provider And they have now ruined my credit file for 6 years.
7. juli 2023
Uopfordret anmeldelse
Besvarelse fra Vodafone UK - Darlington
Hey Bradderz, If our final resolution offer's been rejected and we've provided you with a letter of deadlock, this will include information on raising this with CICAS. They're an independent company who will work with yourself and us to find a suitable resolution to your complaint. I'm sorry your issues reached this point, as I'm sure we'd be able to work this out with you. But once a complaint's been escalated to the level you've advised, we're unable to intervene here. If there's anything else we can help with though, don't hesitate to get in touch.
Thanks, The Vodafone Social Media Team
Brilliant customer service from Dan and…
Brilliant customer service from Dan and Abi at the Darlington store.
Outstanding experience.
12. juni 2023
Uopfordret anmeldelse
Besvarelse fra Vodafone UK - Darlington
Hi Charlotte, we love to see that the team in the Darlington store made such a good impression on you.
Thanks again, The Vodafone Social Media Team
Besvarelse fra Vodafone UK - Darlington
Thanks for your fab feedback.
All the best,
The Vodafone Social Media Team
Dan Pearson really helpful with me and…
Dan Pearson really helpful with me and my partner thank you for all your helpful today great service
1. maj 2023
Uopfordret anmeldelse
Besvarelse fra Vodafone UK - Darlington
Hi Carole,
Thank you for your review. It's always great to hear positive feedback. I'll be sure to pass this over to Dan. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.
Thanks again,
Vodafone Social Media Team
Fantastic service great time spent…Karen Armstrong
Fantastic service great time spent sorting and explained all to myself would highly recommend Jay Robinson
1. maj 2023
Uopfordret anmeldelse
Besvarelse fra Vodafone UK - Darlington
Hi Karen,
Thank you for your review. It's always lovely to read such nice feedback. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.
Thanks again,
Vodafone Social Media Team
Great service
Great service from a friendly, helpful guy. We were provided with great support and got a much better deal than we had been quoted. Thank you
16. april 2023
Uopfordret anmeldelse
Besvarelse fra Vodafone UK - Darlington
Hi Helen,
Thank you for your review. It's always lovely to read such nice feedback. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.
Thanks,
Vodafone Social Media Team
GREAT STAFF WHO WERE WARM TO TALK TO
GREAT STAFF WHO WERE WARM TO TALK TO.
THE PROCESS OF GETTING THE NEW PHONE FOR MY DAUGHTER WAS A GREAT EXPERIENCE .
16. april 2023
Uopfordret anmeldelse
Besvarelse fra Vodafone UK - Darlington
Hi Julie,
Thank you for your review. It's always lovely to read such nice feedback. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.
Thanks,
Vodafone Social Media Team
Fantastic service and very helpful with…
Fantastic service and very helpful with an awkward problem on the contract
14. april 2023
Uopfordret anmeldelse
Besvarelse fra Vodafone UK - Darlington
Hi Ben, thank you for your review. I'm glad to hear we could fix your issue. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.
Thanks again,
Vodafone Social Media Team
Very efficient and friendly,Joseph…
Very efficient and friendly,Joseph explained everything
3. april 2023
Uopfordret anmeldelse
Besvarelse fra Vodafone UK - Darlington
Hey Jenny. It's always nice to read such lovely feedback. If you spoke to Joseph in one of our stores, please let us know the name of the store and we'd be happy to feed this back to them directly.
Thank you,
Vodafone Social Media Team
Upgrade
Good service from Abbie. She put up with my annoying wit/sarcasm very well !!
2. april 2023
Uopfordret anmeldelse
Besvarelse fra Vodafone UK - Darlington
Hi Kevin,
Thanks for this feedback about the good service you have received from Abbie.
Thanks again,
Vodafone Social Media team
Great customer service
Great customer service. Really helped sort my upgrades out
1. april 2023
Uopfordret anmeldelse
Besvarelse fra Vodafone UK - Darlington
Hi Michelle,
It's great to hear you have had this service in our Darlington store when upgrading. Thanks for sharing.
All the best,
Vodafone Social Media team
Absolutely first rate customer services…
Absolutely first rate customer services from James. Highly recommend!!!
1. april 2023
Uopfordret anmeldelse
Besvarelse fra Vodafone UK - Darlington
Hi Stuart, Thank you for your feedback for James. If you visited a store when you spoke to him, let us know which store and we'd be happy to feed this back to them directly.
Thanks again,
Vodafone Social Media Team
Spoke to JJ in the Darlington store
Spoke to JJ in the Darlington store. He helped myself and my husband sort various problems. Loving his work! Thank you 😊
1. april 2023
Uopfordret anmeldelse
Besvarelse fra Vodafone UK - Darlington
Hi Allison,
It's always nice to read such lovely feedback. I'm glad that JJ was able to assist you at your recent store visit.
Thanks again,
Vodafone Social Media Team
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.