Massive delay in doors arriving vs what was advertised on site. £50 us a lot to charge for a slow delivery service. 2 stars as at least customer services refund the delivery fee due to delays
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Easy to order. Prompt delivery. Great communication and really lovely doors. A real bonus to get the free handle packs too. Would highly recommend
Quick processing of the order, including one of the doors which said out of stock online. Trying to contact the delivery company is challenging. Left a message at 0738 asking to call back but calls... Se mere
I have given 5strts for the value of the doors. The doors are lovely but the quality is not that great. I bought 6 frosted white glass doors from vivid door price wise you get what you pay for. A... Se mere
Virksomhedsoplysninger
Om Vivid Doors
Skrevet af virksomheden
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Supplying A Range Of High Quality Internal & External Doors
Vivid Doors are proud to be one of the leading suppliers in the UK of high quality interior and external doors. Our extensive range of internal doors and external doors which are available in oak, hardwood, pine walnut and softwood, provide something to suit everyone's budget.
Styles we offer
We are specialists in both interior doors and exterior folding doors offering a wide range of sizes and finishes. These are complemented with both single leaf and french double door designs. Always ahead of the game, our extensive knowledge of doors (interior and exterior) allows us to give you advice on the most cost effective solutions for you, whether it be an interior door, exterior door, bifold or french door.
Our oak french doors, oak bifolding and sliding patio doors provide great quality at great value for money prices, and these are complemented by our interior bifold and french door Roomfold systems. Supporting our internal and external doors we have a wide range of oak door linings, hardwood door lippings, oak door frames, oak skirtings and architraves, and hardwood door frames to suit any door we offer.
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Internal Doors |
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Internal Fire Doors |
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External Doors |
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Patio Doors |
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Bifold Doors |
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French Doors |
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Door Sets |
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Heritage Doors |
Kontaktoplysninger
Unit 2, Sinfin Central Business Park, Sinfin Lane, DE24 9HL, Derby, Storbritannien
- 01246 380283
- sales@vividdoors.co.uk
- www.vividdoors.co.uk
3,9
God
454 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 81 % af deres negative anmeldelser
Svarer typisk inden for 2 uger
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Good quality value doors
21. november 2025
Quick delivery
20. november 2025
Great price Updated me on delivery…
Great price Updated me on delivery Great product
21. november 2025
Door packaged really well and arrived promptly
Door packaged really well and arrived promptly in excellent condition. All fitted and looks great even with just the factory primer paint coat on. Delivery company were also excellent
20. november 2025
Vivid door poor customer service
I contacted this company after paying over £500 for interior doors to inform them that one of the doors had damage.
I was told that because I did not contact them within 48hrs that they could not do anything about it.
I then emailed them back to explain my situation and was subsequently ignored and still have no response from them.
6. november 2025
Besvarelse fra Vivid Doors
We are sorry to hear you have experienced issues on your order. Unfortunately we do state in bright red writing on your order confirmation and within our terms and conditions that all damages must be reported within 48 hours of delivery taking place after this time claims may be rejected. I can see that this was delivered on the 6th November, with damages not being reported until 14th November as this is significantly more than the 48 hours we give, we are unable to take this claim any further. We can only apologise for the inconvenience this has caused you.
Carefully packaged and well managed…
Carefully packaged and well managed delivery to ensure its arrival on time.
Good quality door and it was easy to work with. Good contingency in all areas for easing, locks and hinges.
Would buy from them again.
14. november 2025
What a waste of time and cost me £66…
What a waste of time and cost me £66 for nothing
You contacted at 15:00 the day before with a 2 hour slot and closed at 17:00. Within that time I emailed, whatsapp and rang the number given to me in that email which never even rang through.. the time slot you gave was durning the school run. 07:00-09:00. Being a single parent with 3 children in 3 different schools there’s no way I could be available and your contact details were useless. You took £60 delivery fee when all this could have been avoided if you communicated with the customer. Absolutely shocking!
14. november 2025
Besvarelse fra Vivid Doors
We can see that you selected the delivery date with the couriers and you were given a 2-hour time slot the evening before. However, when the couriers attempted delivery no one was available to receive the order. As the delivery attempt did take place, we are charged by the couriers, and therefore a redelivery fee is required to arrange a new delivery date.
We can only apologise for any inconvenience this has caused you.
Internal Oak Doors
I ordered 5 internal oak doors I was a bit indecisive at first because I was not sure what the quality of doors would be like as I was unable to physically see them. However I ordered them they arrived about a week late, by a nice delivery driver and I was impressed the quality of the doors were amazing once unwrapped, as all doors were wrapped in a protective film, I had no concerns glad I ordered them I found that they were cheaper than most high street companies.
30. oktober 2025
Quality doors at right price
Price, quality and a great delivery service...delivery driver was brilliant
11. november 2025
Great online service
I struggled to find my four for some reason, vivid had it at a great price.
Delivery was quick and straightforward.
A hassle free transaction.
24. oktober 2025
The door just send me is broken on the…
The door just send me is broken on the corner, bottom then they told me to give £20 to keep it. I don’t want them £20. I didn’t have a time to return back and take him that take a long time to send it.
29. oktober 2025
Besvarelse fra Vivid Doors
We are sorry to hear that the door was delivered damaged. We use a two person delivery to try prevent damages from happening, however occasional damages do still happen. When damages do occur we will always try get replacements out to you as quickly as possible. If you were unhappy with the compensation amount, we would have been more than happy to send out a replacement instead or re looked at the amount offered, however we received no response back from you. Again we apologise for the inconvenience caused.
Wrong doors delivered..
Wrong doors delivered... we requested pre -varnished ...2 were, 2 were not!
27. oktober 2025
Besvarelse fra Vivid Doors
We are sorry to hear you are unhappy with your order, however to clarify you placed the order online via the website, and as per your order confirmation you ordered the Aston Oak door. This door is only available in an unfinished version so ordering prefinished is not possible. The fire door you ordered was also ordered in unfinished rather than prefinished. We have delivered the goods as per your order confirmation, we have not sent the wrong doors, you have ordered the wrong doors.
Very nice Doors & Handles
Very nice products, I purchased Heritage slim profile glazed black door with Repton handles top quality.
Quick delivery & friendly staff.
7. november 2025
Ordering process was straightforward
Ordering process was straightforward, with Staff helpful with information re. doors.
Communications excellent, with a quick good service and excellent delivery time information.
Doors delivered as advertised, but with a very early delivery time of 6.39am !!!!
7. november 2025
I pruchase the door on 27 October 25…
I pruchase the door on 27 October 25 but still I havent receive the doors and there was no communication from the delivery team or company . I will not refer anyone to purchase from Dividdoors
6. november 2025
Besvarelse fra Vivid Doors
We can see on the system that the couriers contacted you on the 27th October, the same day you placed the order to give you the available delivery options.
The date of the 6th November was selected, and a time slot provided the evening before the chosen delivery date. The driver contacted you when on route and you advised you were not at the property and to reschedule. Given that the goods were loaded onto the van for delivery on the date you selected and were not available this is classed as a failed delivery attempt. Had you been available on the date you selected this delivery would have taken place without issues.
We can only apologise for any inconvenience this has caused you.
Amazing doors
Great quality doors, delivered quickly. Can’t fault Vivid doors, will use them again.
5. november 2025
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