Flughafen Wien Anmeldelser 

Lange Wartezeiten auf Gepäck. Zu wenig Toiletten für Kinder. Personal extrem unfreundlich

Unfortunately, like the reviews below, the security staff getting into the gates are completely deplorable and need firing. There is no other word for it. Incredibly rude, unapproachable, doesn't explain clearly why you have to separate your belongings so much into different trays and obnoxious towards passengers for no good reason. "THANK YOU FOR NOT LISTENING TO ME" - erm, excuse me?! I was shocked at the audacity and arrogance - how can an airport think this is an acceptable way to speak to passengers. I had to bite my tongue VERY hard - it's honestly like they go out of their way to gaslight you. I've made a complaint to the airport to take this seriously, but how far I'll get for them to do anything about it I don't know.

Very confusing layout. The queues to get through passport control were very long-winded. The WiFi didn't work. Both the Duty-Free and food/drink are also very overpriced - I only found one item out the whole place that I thought was a fair price. I'd avoid this airport if at all possible, by far the worst I've been to. The only positive was the direct train connection to the city centre.

Das Ambiente beim Abflug ist in Ordnung. Das war es aber schon. Mittlerweile sind die Passagiere angehalten, Check-In, Kofferschleife, Gepäckabgabe selbst zu machen. Das wäre ja auch in Ordnung, wenn sonst alles funktionieren würde. Auch wenn das Boarding rechtzeitig vor der geplanten Startzeit abgeschlossen ist, kann der vorgesehene Slot häufig nicht genutzt werden ( Passagiere sitzen im Flieger!) und es kommt zu Verspätungen bis zu 6 Stunden ( selbst am Freitag,12.7. erlebt, keine widrigen Wetterverhältnisse, am 14.7. dieselbe Situation) und das, wenn man auf der Homepage die Abflüge verfolgt, täglich und in großer Anzahl. Die Verantwortlichen sind offenbar nicht in der Lage, dafür zu sorgen, dass die Flugpläne in einem zumutbaren Zeitfenster eingehalten werden. Dazu kommt, dass es lange keine Informationen gibt ( weder auf der Homepage noch an die Fluglinie) und Dienstleistung am Kunden offensichtlich uninteressant ist.
Fazit: Die Verantwortlichen des Vienna Airport sind überfordert bzw. unprofessionell.

Awful experience! Security staff at gates treat passengers like garbage! Very disrespectful and pushy attitude towards people who pay for their wages! Never again!

Security and restrooms
Security is slow and not organized.
Too less restrooms, Women have to wait in very long lines.
Good that the people building the airport think that they did a good job. :-)

Today I was leaving Vienna Gate G and had very bad experience. Traveled many places in the world. By far this is one of the worst airport. Security staff communicates very rudely and acts bossy, they don’t use the word bitte/ please. Austrian Vienna airport administration, please teach your security-staff some communication skills. Looks like Airports staffs all uneducated people in security check. There was not even a single person behind me and still the way of communication is so poor. Try to attend kindergarten one more time to learn way of communication.

terrible and confusing airport, extremely dirty toilets, the only good thing was phone charging points

We are UK/EU dual citizens and Vienna Airport was so disappointing. Toilets had not baby changing rooms, no priority for families at immigration. Our daughter had to wet herself because of the long queue and staff was so understaffed. Maybe it’s just us, but expected much more from Austria. Budapest Airport is much better in all above aspects in comparison.

Transit-Passagiere müssen beim Umstieg erneut durch die Sicherheitskontrolle. Völlig unverständlich, da man eben geflogen ist und - hoffentlich - genau überprüft wurde. Durch noch eine Schlange zu müssen, erzeugt Stress: Man hat ja die ganze Zeit Angst den Anschlussflug zu verpassen

Gepäck Ausgabe dauert immer ewig. Förderband wurde im terminal 3 entfernt! Fussboden schaut immer furchtbar aus.

Wir warten jetzt schon 45 Minuten auf unser Gepäck OS66 aus Chicago. Das ist unglaublich. 3. Welt!
Der schlechteste Flughafen in Europa.

Schulungsvorschlag für Bodenpersonal und Management: Was bedeuten Freundlichkeit und Kundendienst? Hoher Nachholbedarf!

Sehr lange Wartezeiten am Gepäckband. Zu wenig Passkontrollen und fehlende Automatisierung bei der Einreise.

Viel zu wenig Toiletten, die teilweise nicht funktionieren! Auslastung zu hoch, Kapazität zu gering.

Grundsätzlich ein Toller Flughafen, wo man schnell und entspannt abfliegen kann, wären da nicht die absolut unfreundlichen und genervten Mitarbeiter beim Boarding und die wenigen Toiletten in der Eingangshalle. Check in der Koffer ging schnell, wenn auch die Technik den Code nicht lesen wollte, erst am dritten Lesegerät klappte es. Security Check in ging ebenso schnell und problemlos, das Personal war sehr höfflich, obwohl ich mich ein wenig dusselig anstellte.

I think its time to let passengers know what happened to our family with a 1 year and 3 year old at the boarding gate with Ryanair, and VPHS is the handling company in charge for checkin and at the boarding gate!

I would like to complain about the poor, unfriendly boarding to Kos on June 3rd. The gentleman, who was so mean and unfriendly in a very stressful situation, didn't have it under control, even though the flight back from KOS to Vienna went smoothly yesterday. (same number of pieces of luggage).

Flight with Ryanair-Lauda from Vienna to Kos
My wife and our two children, 1 year and 3.5 years old, were charged an extra payment of EUR 45, even though my wife had booked the baggage online with Ryanair ahead of time.

The lady at check-in instructed my wife to take this paid piece of luggage into the cabin. We had a stroller and I brought it to the bulky luggage counter.

The gentleman at the boarding gate warned me two or three times that if I kept talking, I wouldn't get on the plane! He also asked me to put my small backpack in the measuring stand, I folded it up and it fit in. This was included in the hand package. I had nothing else with me! The rest belonged to my wife's check-in.

When the whole drama was over, the gentleman went to the next boarding gate and, as I happened to observe, he spoke briefly to a supervisor in a suit and pointed his finger to his forehead. No comment on that!

We boarded the plane, and I took the 2 times paid EUR 55 and the overcharge EUR 45 luggage with me, before I entered the plane, I gave the 10kg luggage to the ground handling stuff and he put it under the planes compartment.

Kind regards,
Günther Schauer

I will ham oida. Konns jo ned sein, dass man ah gfühlte Stund auf seina Koffa wortet, oida… oida 🤢

Ich habe meine Tochter am Flughafen abgeholt, nachdem sie angekommen war und befuhr den Parkplatz K 3 für 3 Minuten und habe dafür €5,50 bezahlt. Auf meine schriftliche Anfrage wieso es nicht, wie bei uns in München 10 Minuten kostenfrei sind, wurde mir mitgeteilt, dass es dies nur am Abflugterminal, nicht aber am Ankunftsterminal gebe. Die €5,50 für 3 Minuten Parken seien korrekt.