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Unfortunately I don’t think the vet knew much about guinea pigs and so he deteriorated significantly overnight and by the time he reached another vet in the morning, couldn’t be saved. I don’t feel it was helpful or value for money.

Dedicated staff ..reassurence .efficent .very friendly ..100%. Recommend ..

The staff and treatment we received was fabulous
£302 before even being seen is extortionate.

I cannot thank the team enough for the exceptional care they gave to my dog. Every member of staff was kind, compassionate, professional and genuinely caring.

They took the time to explain everything clearly, treated Doris with such love and respect, and made a difficult time so much easier for us.

Their dedication, empathy and expertise were outstanding. I felt completely supported throughout, and I will always be grateful for the care Doris received.

A truly amazing veterinary practice that goes above and beyond for both pets and their owners. ❤️🐾

Can’t thank the vet who saw my pup enough for being so kind and patient. She was extremely knowledgeable and gave us time to think as well as talking us through everything and answering all our questions. I don’t think she realises how amazing she is and how much she helped us in a stressful time

We could not have been better looked after when we just turned up with our young Labrador. The reception staff were amazing and saw a vet within minutes. Our dog had to stay in over night and we received regular updates which was very reassuring. 1st class service.

The staff here are fantastic so kind and sympathetic . So good they are open 24 hours , my cat had been in a fight and they sorted her out and pain relief was given , brilliant service and excellent vets

I phoned them for advice as I didn’t know at the time my dog had a grass seed in her ear. They were very good told me to go to the local PDSA Gillingham asap and they would be waiting. Luckily we didn’t wait too long to be seen and grass seed confirmed. The took her for sedation to remove it and we waited about 1 1/2 hours she ended up with general anaesthetic but successfully removed. The nurse was lovely we didn’t actually see a vet. The reception was manned by everyone my only criticism was that when you rang the bell to go in it took ages for someone to answer and the actual receptionist was not very friendly, we booked in and she did ent even say to take a seat she wasn’t rude just didn’t communicate. But overall they were very good x

Easy to contact and prompt appointment arranged without fuss. Expert evaluation, explanation and treatment plan. Very friendly (thanks for the cup of tea!). This was my second experience of Prospect House in Colwyn Bay, and just as good as the first.

We took our last pet rat to be put down 2 weeks ago. Emergency appt on a Saturday eve. Whilst the vet was kind, for £200 we expected to be given more time - we felt quite rushed. It was also a massive amount to pay for a very quick procedure, and I struggle to understand the breakdown of costs involved

Sadly had to take our cat to be put to sleep Sunday. The staff were vey understanding and compassionate. I'd have happily given 5 stars, however the fees are extortionate. First messed up our bill which shockingly tallied up to £700 then was reduced to a staggering £550. I know its the weekend but come on.. There are staff and vets there all weekend. I'd understand if someone had to come in for an emergency.
Your emotions are bad enough and then you're hit by a ridiculous bill.

Everybody I spoke to on the phone was super helpful and really kind and patient! Very quick to respond to my queries and offer all advice they could with the upmost honesty! Would highly recommend

My cat collapsed at the weekend with what turned out to be heart failure. Right from the first call to the call centre, the team were fantastic, professional, understanding and sympathetic. They took the time to explain what was going on, next steps etc. My cat has a long and difficult road ahead, but knowing the team are there for my cat is great comfort.

Was made welcome, problem discussed with vet nurse first, water bowl brought out for my dog. Consultation was friendly, concise and reassuring. All questions and concerns answered.
Helpful when discussing insurance and claiming etc at reception.

Very caring and helpful staff. Treated my elderly cat very gently and sorted out her problem.

Very caring for my cat Luna who has asthma. They took het straight away. Thank you

Was a very pleasant and helpful appointment, all the staff were exelant with my Archie ,

ellie was very helpful and explained possible treatment in detail