Wonderful staff. Dedicated, looked after our dog so well with her operation aftercare. Provided lots of progress updates and good advice. Life savers!!
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Se, hvad kunderne siger
I took my cat in at 8pm on Easter Thursday. He received excellent treatment. I cannot fault the staff. The billing though was ridiculous. I understand the £313.50 fee as it was out of hours but I was... Se mere
Virksomheden har svaret
I’m glad they were there when we really needed them but it came at an eye watering cost. We went to our vet’s following our visit to Vets Now and apparently our dog breed (cocker spaniel) is pron... Se mere
Virksomheden har svaret
My dog’s life was saved at Vets Now in Sutton. He had a serious, severe stomach condition requiring immediate major surgery. He is an old dog at nearly 12 years old. It’s early days but he is doing we... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Om Vets Now - Sutton
Skrevet af virksomheden
Find An Emergency Vet
Pet Care Advice
Customer Hub
About Vets Now
Pet emergencies can happen at any time – including when your regular vet is closed.
That’s why our nationwide network of out-of-hours pet emergency clinics are open through the night, at weekends and on bank holidays, so we’re ready and waiting to provide expert pet emergency care when your regular vet is having some time off.
Our pet emergency clinics are the pet equivalent of A&E and our purpose is to give you and your pet the care and support you deserve, at the time you need it most, whether it’s four in the morning or in the middle of Sunday lunch.
Vets Now provides this trusted service to more than 1000 veterinary practices across the UK — from over 60 dedicated out-of-hours clinics and two 24/7 pet emergency hospitals. In total, we treat around 200,000 small animals every year — our highly-skilled team works hard throughout the night, weekends and Bank Holidays. So whether you’re in Aberdeen, Belfast or Portsmouth we’re there for you and your pet when you need us most.
We’ve also pioneered other ways to help pets, pet owners and the veterinary profession, such as our comprehensive referrals service and providing our staff with industry-leading training and development opportunities. We also support the pet blood transfusion charity, Pet Blood Bank UK. Meanwhile, our two hospitals — in Glasgow and Manchester — are home to some of the UK’s leading specialists in the field of emergency and critical care and provide care 24 hours a day, seven days a week.
Kontaktoplysninger
609-613 London Road, SM3 9DF, North Cheam, Storbritannien
- 020 8127 0408
4,3
Fremragende
132 anmeldelser
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Very efficient and caring
24. maj 2026
Besvarelse fra Vets Now - Sutton
Good morning, Carol, we truly appreciate your kind words. We are glad we could help you and your pet at Vets Now Sutton
Great service but ludicrous pricing
I took my cat in at 8pm on Easter Thursday. He received excellent treatment. I cannot fault the staff. The billing though was ridiculous. I understand the £313.50 fee as it was out of hours but I was then given a 3ml bottle of a drug called Metacam. This can be purchased online for £5.99 but they charged me £54.59. Yes you read that right, nearly TEN TIMES its retail price ! I complained but they stand by their extortionate pricing. Very disappointing corporate response and blatant profiteering. Vets Now is owned by private equity firms EQT Partners and Silver Lake who are 'private equity' firms. NB: I have already been through the Vets Now complaints procedure but they stand by their pricing.
2. april 2026
Uopfordret anmeldelse
Besvarelse fra Vets Now - Sutton
Hi Guy, thanks for your feedback on the cost of our service. As you may be aware, it’s a lot more expensive to run an after-hours emergency vet service. The greater running costs we incur are reflected in our prices. If you’d like to read more about our running costs, prices and where our profits go, please visit: https://www.vets-now.com/2018/01/emergency-vet-costs-prices-fees/
If you’d like to discuss your visit with a member of our team, please email us on enquiriesteam@vets-now.com, indicating which clinic you attended, your pet’s name and the first line of your home address, postcode and highlighting your concerns.
Wonderful staff
Wonderful staff. Dedicated, looked after our dog so well with her operation aftercare. Provided lots of progress updates and good advice.
Life savers!!
16. maj 2026
Besvarelse fra Vets Now - Sutton
Thank you for your kind words Steven, it was our pleasure to take care of your dog. Have a great day!
Besvarelse fra Vets Now - Sutton
Hi Ania, thanks so much for your positive feedback. We really appreciate it. It’s a pleasure to have helped you and your pet. Have a great day.
Excellent Care
Excellent Care, they went through everything with me. Explained what they was doing. I was very happy.
25. marts 2026
Besvarelse fra Vets Now - Sutton
Hi Tracy, we really appreciate you taking the time to leave us a review. Our team are all passionate about pets and their welfare. They’ll be thrilled to hear you were so happy with their service.
A positive experience with genuinely caring staff
Our 15 year old cat, Ziggy, had a suspected broken leg late Sunday afternoon, so we were sent to Vets Now, Sutton. They were busy when we got there but the receptionist was very friendly. We were only waiting a short while when we were triaged by Ivo, who was a nurse. He was very gentle and caring with Ziggy but also very thorough. He explained everything clearly to us and gave Ziggy some pain relief. A few minutes later, the vet, Yasmin came in. She was so lovely. Really clear on what she was doing and what our options were. She also gave Ziggy lots of fuss. Our whole experience with them was so positive. I really felt they did everything they could for Ziggy. When we took Ziggy to our vet the following morning, all of the information had been sent across for them to pick up before we arrived. The whole experience was very reassuring, to Ziggy as well as us, especially during such an anxious time.
24. marts 2026
Besvarelse fra Vets Now - Sutton
Hi there, we're so glad to hear that your experience was positive, especially during such an anxious time for you and Ziggy. It's wonderful to know that our team's care and clear communication were reassuring. We appreciate your kind words and are happy we could be there for you.
Thank goodness you were there when we needed you.
I’m glad they were there when we really needed them but it came at an eye watering cost.
We went to our vet’s following our visit to Vets Now and apparently our dog breed (cocker spaniel) is prone to dislocating their shoulder which didn’t appear to be common knowledge with the vets on duty. Thankfully they popped it back in.
We were nearly persuaded to have a further costly scan.
However, I have to say that the vets were brilliant and we were kept informed throughout.
Facilities & parking on this site are great.
I’m sure the costs are to do with the insurance culture.
29. april 2025
Besvarelse fra Vets Now - Sutton
Hi there, thanks for your feedback on the cost of our service. As you may be aware, it’s a lot more expensive to run an after-hours emergency vet service. The greater running costs we incur are reflected in our prices. If you’d like to read more about our running costs, prices and where our profits go, please visit: https://www.vets-now.com/2018/01/emergency-vet-costs-prices-fees/
It's a money problem
It's a money problem. The staff were delightful and the vet was lovely and very professional, but this market is very wrong when it costs 30% more for a cat to be examined for cystitis than it does for a human to have an MRI scan with a radiographers report.
27. januar 2026
Besvarelse fra Vets Now - Sutton
Hi there, thanks for taking the time to leave us a review. We are glad to hear you were happy with the service provided by our team, but we also appreciate your feedback about costs. Generally, it’s a lot more expensive to run an out-of-hours clinic and our costs tend to reflect this. For a thorough breakdown of where our fees and profits go, you can visit: https://www.vets-now.com/2018/01/emergency-vet-costs-prices-fees/
AVOID*** Avoid vets now sutton Reported for professional misconduct
AVOID***
I took my guinea pig in at 11.30pm Monday night as she was very ill they took her off me for an hour and when they returned they said they couldn't see anything worrying they had given her a quick ultrasound and gave her antibiotics, pain mens and build up food. £300 later and a very stroppy man at reception took payment....!!
The next day she was worse took her to my own vets and she had to be put to sleep as my vet said she had a huge mass in her tummy ..!!!
HOW WAS THIS MISSED, why was i given medication she didnt need...
And why has no one responded to my emails?
AVOID THIS VETS...
**UPDATE.
7 EMAILS HAVE BEEN SENT AND NOT ONE REPLY..I HAVE REPORTED YOU TO the Royal College of Veterinary Surgeons (RCVS): For serious professional misconduct .....
12. januar 2026
Uopfordret anmeldelse
Besvarelse fra Vets Now - Sutton
Hi Kerry , we’re sorry you’re not happy with the service you received at Vets Now Sutton. If you’d like to discuss any aspect of your visit further, please don’t hesitate to contact enquiriesteam@vets-now.com, indicating which clinic you attended, your pet’s name and the first line of your home address.
Very professional and sorted all our…
Very professional and sorted all our problems that we are poor old Ruby of three months and arranged a visit to the Bristol animal University to sort all our problems out we think everybody at the vets
30. december 2025
Besvarelse fra Vets Now - Sutton
Hello David, we're so happy we could help both Ruby and you. It's wonderful to know our team at Vets Now Sutton's expertise put your minds at ease and facilitated Ruby's visit to the Bristol Animal University.
Reggie our 2yr old Cockapoo was injured…
Reggie our 2yr old Cockapoo was injured on is morning run. We contacted Vet Now and they were amazing. They were upfront about the out of hours charge but this wasn’t an issue, out Pet Plan insurance is in place. The Nurse welcomed us with a warm reassuring greeting and calmed the situation with his professionalism. The vet arrived and Reggie’s injury was assessed. They transferred us to another practice for the surgery required. They were the first to see Reggie and their help not only calmed our fears but put us on the journey to getting our pet better. He is now at home and getting TLC. Thank you Pet Now.
16. december 2025
Besvarelse fra Vets Now - Sutton
Hi John, thanks so much for your positive feedback. We really appreciate it. It’s a pleasure to have helped you and Reggie. Have a great day.
Lovely Veterinary Surgery
Lovely staff, very welcoming!
Clean environment. Very satisfied with the care our kitten received after an emergency appointment!
30. november 2025
Besvarelse fra Vets Now - Sutton
Hi Antonia, thanks so much for your positive feedback. We’re glad we could help you and your kitten. Have a lovely day!
Amazing service
Amazing service. Really looked after my cat and me as I was so worried. Can’t recommend more x
22. november 2025
Besvarelse fra Vets Now - Sutton
Good morning Aimie, we're so glad we could provide you with an excellent service and care for your cat! We appreciate your recommendation; it means a lot to us.
Was seen immediately it was an…
Was seen immediately it was an emergency situation so relieved for the treatment which we received for our dog which was fantastic. The Vet (from Brisbane) provided us with lots of information throughout and he was very thorough. Thank you.
16. november 2025
Besvarelse fra Vets Now - Sutton
We're happy to hear that your dog received good treatment very quickly during your recent emergency visit to Vets Now Sutton. We also appreciate you acknowledging the vet's thoroughness and the information provided. Thank you!
Attended as a critical emergency case
Attended as a critical emergency case, was made to feel at ease, the vet explained everything that could potentially happen, communication on phone though the night stays was brilliant keeping us fully up to date, it made a very stressful time a lot easier
29. september 2025
Besvarelse fra Vets Now - Sutton
Hi Kelly, thanks so much for your positive feedback. We really appreciate it.
Besvarelse fra Vets Now - Sutton
Good afternoon Susannah, we appreciate you taking the time to share your kind words with us. We're happy to hear that you had a positive experience with our team!
Overall very impressed
Overall very impressed on how they handled the whole situation. They were clear on his diagnoses, sympathetic and knowledgeable.
Vet and staff were polite.
10. september 2025
Besvarelse fra Vets Now - Sutton
Good morning Nicola, we appreciate you sharing your experience. It's great to hear that you were impressed with our team's knowledge, clarity, and empathy in handling the situation.
Beth
Beth, the vet who looked after my very poorly cat was amazing and so caring. She took the time to explain everything and I felt that he was receiving the best possible care.
5. september 2025
Besvarelse fra Vets Now - Sutton
We're so happy to hear that your cat received amazing and caring attention. It means a lot to us that you felt your cat was in the best hands. Thank you for your feedback.
My poorly kitty Cash had a thorough…
My poorly kitty Cash had a thorough examination and some treatment.
Very happy with my cats treatment and will be donating to the pdsa for this wonderful service which is so appreciated.
5. september 2025
Besvarelse fra Vets Now - Sutton
Hi Debby, thanks so much for your positive feedback. We really appreciate it. It’s a pleasure to have helped you and Cash. Have a great day.
The Vet I saw was excellent
The Vet I saw was excellent. She was caring and very thorough. She explained all of the treatment options fully and kept me updated about costs.
5. august 2025
Besvarelse fra Vets Now - Sutton
Hi Lyn, thanks for your review. We will be sure to pass on your lovely comments to the team.
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