Vets Now - Southampton Anmeldelser 202

TrustScore 4.5 ud af 5

4,5

64 W End Rd, SO18 6TG Southampton, GB


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Se, hvad kunderne siger

Bedømt til 5 ud af 5 stjerner

I had to take my my dog to VetsNow Bittern on Sunday at midnight after he ingested an unknown toxin. The young lady vet who saw him was amazing with him, she took her time to him relax him, as much a... Se mere

Virksomheden har svaret

Bedømt til 5 ud af 5 stjerner

Very knowledgeable polite treated our lola very well very thorough and passes all our records on to the pdsa vets for them to view many thanks for looking after us all

Virksomheden har svaret

Bedømt til 1 ud af 5 stjerner

As much as the Vets are very nice in there, the prices they are charging is absolutely diabolical. My dog came in with a corn on a cob stuck in her intestines and they wanted £5000 for a £900 operatio... Se mere

Virksomheden har svaret

Bedømt til 5 ud af 5 stjerner

A godsend! After our year old cat choked and aspirated on Friday night, we rang up and rushed her into the Southampton Beech House surgery, who were fantastic. A friendly and helpful RVN on rec... Se mere

Virksomheden har svaret


Virksomhedsoplysninger

  1. Dyrlægevagt
  2. Dyrlæge

Om Vets Now - Southampton

Skrevet af virksomheden

Find An Emergency Vet Pet Care Advice Customer Hub


About Vets Now

Pet emergencies can happen at any time – including when your regular vet is closed.

That’s why our nationwide network of out-of-hours pet emergency clinics are open through the night, at weekends and on bank holidays, so we’re ready and waiting to provide expert pet emergency care when your regular vet is having some time off.

Our pet emergency clinics are the pet equivalent of A&E and our purpose is to give you and your pet the care and support you deserve, at the time you need it most, whether it’s four in the morning or in the middle of Sunday lunch.

Vets Now provides this trusted service to more than 1000 veterinary practices across the UK — from over 60 dedicated out-of-hours clinics and two 24/7 pet emergency hospitals. In total, we treat around 200,000 small animals every year — our highly-skilled team works hard throughout the night, weekends and Bank Holidays. So whether you’re in Aberdeen, Belfast or Portsmouth we’re there for you and your pet when you need us most.

We’ve also pioneered other ways to help pets, pet owners and the veterinary profession, such as our comprehensive referrals service and providing our staff with industry-leading training and development opportunities. We also support the pet blood transfusion charity, Pet Blood Bank UK. Meanwhile, our two hospitals — in Glasgow and Manchester — are home to some of the UK’s leading specialists in the field of emergency and critical care and provide care 24 hours a day, seven days a week.


Kontaktoplysninger

4,5

Fremragende

TrustScore 4.5 ud af 5

202 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

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Bedømt til 5 ud af 5 stjerner

Exactly what we needed

Friendly efficient helpful and sympathetic staff

21. maj 2026
Vets Now - Southampton-logo

Besvarelse fra Vets Now - Southampton

We're so glad you had a positive experience with our team at Vets Now Southampton, Adrian. Your kind words mean a lot to us.

Bedømt til 5 ud af 5 stjerner

I had to take my my dog to VetsNow…

I had to take my my dog to VetsNow Bittern on Sunday at midnight after he ingested an unknown toxin. The young lady vet who saw him was amazing with him, she took her time to him relax him, as much as was possible in those circumstances, and she gave him a very thorough examination, then after giving him meds and discharging him she made it clear that I could and should bring him back immediately if his condition worsened. Thankfully he made a full recovery.
She is a credit to your practice.

17. maj 2026
Uopfordret anmeldelse
Vets Now - Southampton-logo

Besvarelse fra Vets Now - Southampton

Hi Kenny, we are so glad to hear your dog made a full recovery and that our vet provided such excellent care during a stressful time. We appreciate you sharing your positive experience.

Bedømt til 5 ud af 5 stjerner

24 hour vet availability is reassuring

Having a vet available at weekends and out of hours is great, although very expensive.

18. maj 2026
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Besvarelse fra Vets Now - Southampton

Hello Pamela, we appreciate your feedback about the cost of our service. Generally, it’s a lot more expensive to run an out-of-hours clinic and our costs tend to reflect this. For a thorough breakdown of where our fees and profits go, you can visit: https://www.vets-now.com/2018/01/emergency-vet-costs-prices-fees/

Bedømt til 5 ud af 5 stjerner

Very knowledgeable polite treated our…

Very knowledgeable polite treated our lola very well very thorough and passes all our records on to the pdsa vets for them to view many thanks for looking after us all

17. maj 2026
Vets Now - Southampton-logo

Besvarelse fra Vets Now - Southampton

Thank you for taking the time to leave a review Kathy. We're glad we could be there to take care of Lola, and hope she is now on the mend.

Bedømt til 5 ud af 5 stjerner

Emergency care saved her life

We found ourselves in an emergency with our cat. Vets Now were brilliant and very quick to give her the life-saving treatment needed immediately and were able to stabilise her.
Without this treatment, I'm sure she wouldn't be with us today.

10. april 2026
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Besvarelse fra Vets Now - Southampton

Hi Elaine, we're so glad we could provide life-saving treatment for your cat during such a critical time. It means so much to us knowing she has now stabilised and is on the road to recovery. Thank you for sharing your experience at Vets Now Southampton.

Bedømt til 4 ud af 5 stjerner

Very caring and considerate treatment…

Very caring and considerate treatment of both me and my dog

7. april 2026
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Besvarelse fra Vets Now - Southampton

Hi Clare, thank you for taking the time to leave a review. We're glad we could help both you and your dog. Have a lovely day!

Bedømt til 5 ud af 5 stjerner

Vets now were wonderful when I rang in…

Vets now were wonderful when I rang in the night about my cat Albi. They offered plenty of advice and reassurance over the phone and in person when I brought him in a few hours later. They treated him quickly and gave him excellent care - very grateful!

29. marts 2026
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Besvarelse fra Vets Now - Southampton

Hi Kayleigh, we really appreciate you taking the time to leave us a review. Our team are all passionate about pets and their welfare. They’ll be thrilled to hear you were so happy with their service.

Bedømt til 1 ud af 5 stjerner

Extortionate way over the top prices

As much as the Vets are very nice in there, the prices they are charging is absolutely diabolical. My dog came in with a corn on a cob stuck in her intestines and they wanted £5000 for a £900 operation which I had done the next day but they would’ve let my dog go and die because I didn’t have £5000. This is daylight robbery or should I say nighttime robbery! And how anyone can charge that much is disgusting

24. marts 2026
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Besvarelse fra Vets Now - Southampton

Hi Gemma, thanks for your feedback on the cost of our service. As you may be aware, it’s a lot more expensive to run an after-hours emergency vet service. The greater running costs we incur are reflected in our prices. If you’d like to read more about our running costs, prices and where our profits go, please visit: https://www.vets-now.com/2018/01/emergency-vet-costs-prices-fees/

Bedømt til 5 ud af 5 stjerner

Daisy's Day Out!

The helpful received from Adriana was outstanding and she was very understanding. The speed of getting into out appointment was also amazing. And the understanding of all staff for us arriving later than planned and still making sure we were seen quickly. Amazing service from all the staff.

15. marts 2026
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Besvarelse fra Vets Now - Southampton

Hello Ollie, we’re delighted to hear your feedback! Thank you for taking the time to leave a review. We’re glad you were happy with the service provided by our team, have a lovely day!

Bedømt til 5 ud af 5 stjerner

Helpful and exactly what we needed

rang up for emergency help for a stray who had been badly hurt, the gentlemen over the phone was so sweet and understanding.
Came in with the poor stray, and he was given immediate help. I cannot be thankful enough for the swift help after being sent in circles by others.
Thank you to the staff at the Southampton Bittrne branch :)
I hope my poor boy makes a speedy recovery and goes to a loving home!

14. marts 2026
Uopfordret anmeldelse
Vets Now - Southampton-logo

Besvarelse fra Vets Now - Southampton

We appreciate you taking the time to leave us a review. We're so glad to hear that our team at Vets Now Southampton was able to provide immediate assistance to the stray and that you found our service helpful during a difficult situation.

Bedømt til 5 ud af 5 stjerner

So helpful and professional

So helpful and professional, the vet was utterly superb and so caring with our little dog, I can't thank her enough! She's recovering well now after her visit. Thank goodness for the out of hours service they provide.

5. marts 2026
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Besvarelse fra Vets Now - Southampton

Thank you for the lovely feedback, Vanessa. We’re so pleased we could help you and your little dog.

Bedømt til 5 ud af 5 stjerner

I can't thank them enough…

Our very poorly dog spent one night with Vets Now in Southampton when she was on her way to recovery and they supported her really well.
Vets Now in Wimborne initiated her emergency care and were superb.
She then transferred to Southampton.
I cannot thank them enough.

15. februar 2026
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Besvarelse fra Vets Now - Southampton

Hi Nicola, thanks so much for your positive feedback. We really appreciate it. It’s a pleasure to have helped you and your pet. Have a great day.

Bedømt til 5 ud af 5 stjerner

Very professional team and people

Very professional team and people , thank you for save my cat life thank you ! Highly recommend vets now !

18. februar 2026
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Besvarelse fra Vets Now - Southampton

Hi David, thanks so much for your positive feedback. We really appreciate it. It’s a pleasure to have helped you and your cat. Have a great day.

Bedømt til 5 ud af 5 stjerner

Outstanding!

I cannot thank Vets Now enough for the incredible care they provided. They truly went above and beyond for us, and I’m so grateful for the compassion, professionalism, and genuine kindness they showed our Milo.
From the moment we arrived, the team made us feel reassured and supported. They took the time to explain everything clearly, treated my pet with such gentleness, and showed real empathy during a very stressful situation, they cared as if it were their own animal.
The communication was excellent, the staff were exceptional, and the level of dedication they showed was outstanding. It's rare to find a practice that combines expertise with such heartfelt care, and I’m so thankful we found them.
Thank you for everything you did — it meant more than you know.

15. februar 2026
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Besvarelse fra Vets Now - Southampton

Hi Natalie, we really appreciate you taking the time to leave us a review. Our team are all passionate about pets and their welfare. They’ll be thrilled to hear you were so happy with their service.

Bedømt til 5 ud af 5 stjerner

An emergency visit

An emergency visit due to a dislocated tail on our 11 year old GSP. Friendly reception on arrival and an informative and sympathetic consultation with the vet, where treatment options were discussed.
Fortunately, the injury wasn’t severe enough for surgery or even x-ray, so a course of Metacam and keeping our girl as rested well as possible was the prescribed treatment.
Thank you.

29. januar 2026
Vets Now - Southampton-logo

Besvarelse fra Vets Now - Southampton

Hi Mark, we really appreciate you taking the time to leave us a review. We're so glad we were able to help your dog, and hope she is on the mend now. Have a great day.

Bedømt til 5 ud af 5 stjerner

Merche was amazing

The lovely vet -Merche, was amazing. So kind and so thorough. We were so grateful to bring our elderly lab back home on Christmas Day.

25. december 2025
Vets Now - Southampton-logo

Besvarelse fra Vets Now - Southampton

Hi Jackie, thanks so much for your positive feedback. We really appreciate it. It’s a pleasure to have helped you and your pet. Have a great day.

Bedømt til 1 ud af 5 stjerner

Had a scan the vet said but when I took…

Had a scan the vet said but when I took him to my normal vet they scanned him again and found that he had a brain tumor so vets now did not look after my dog as all the medication that was prescribed was no good and got given the wrong diagnosis and sadly had to put him to sleep so he was in unnecessary pain an extra 2 days because of this

6. december 2025
Vets Now - Southampton-logo

Besvarelse fra Vets Now - Southampton

Hi Paul, we’re extremely sorry to hear you’re not happy with the service you received at Vets Now. We understand how painful it is to lose a pet, and we hope you’re okay during this difficult time.
If you’d like to discuss any aspect of your visit further, please don’t hesitate to contact enquiriesteam@vets-now.com, indicating which clinic you attended, your pet’s name and the first line of your home address.

Bedømt til 5 ud af 5 stjerner

Lola

Very quick response. Very pleasant vet.
Unfortunately Lola is still unwell and being treated by my own vet.
Fingers crossed for this little puppy.

7. december 2025
Vets Now - Southampton-logo

Besvarelse fra Vets Now - Southampton

Good afternoon Sylvia, we appreciate your kind words about our prompt response and the vet's pleasant demeanor. We wish Lola a speedy recovery under your vet's care, and we're sending positive thoughts.

Bedømt til 5 ud af 5 stjerner

What you need in an emergency

beautiful bulldog Holly suddenly showed signs of illness and very quickly became very stressed. It was early Sunday evening, so we phoned Vets now. (Alastair) the call handler was very efficient and directed us to the nearest emergency vets in Southampton, (backed up by txt) We were greeted by two very caring receptionists. The Vet (Rebecca) was superb. So calm, we were in bits, and her caring manner helped us cope. Even though Holly was unable to pull through we cannot fault the caring service we recieved. Thank you

30. november 2025
Uopfordret anmeldelse
Vets Now - Southampton-logo

Besvarelse fra Vets Now - Southampton

Hi Robert, thank you for taking the time to leave us a review. We’re so sorry for your loss, but we’re glad our team were there to help you and Holly. Our thoughts are with you at this difficult time.

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