I had a great experience dealing with Colin Brown from Vans Direct. He really stands out from typical sales reps by taking a personal approach—he speaks to you like a friend rather than just ano... Se mere
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Se, hvad kunderne siger
Simply a delight to deal with listened to my requirements and made the whole process simple and very smooth Very impressed with keeping contact throughout initial order to final delivery day and ev... Se mere
Virksomheden har svaret
Our first time using Vansdirect was 6 months ago, WOW what service. Dealing with Glen & Talisha has made the experience of buying vans actually enjoyable. We are on our 4th deal. I only have to email... Se mere
Virksomheden har svaret
Very disappointing experience. At first great they found me a pre registered van available not far away. Paid deposit then full amount, signed order form on 21st Jan. Clearly stated 10-14 day delivery... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Om Vansdirect
Skrevet af virksomheden
Vansdirect is an award-winning van leasing broker, offering competitive deals on new vans.
With a wide selection of makes, models, trims, specifications and fuel types available, we are confident that we will have the right van for your needs - whether you’re looking for a panel van, crew van, pick-up or conversion.
We also pride ourselves on offering the best prices across the market and have a price promise to reflect this. Plus, with our flexible finance arrangements, you’ll be sure to find a van leasing, contract hire or hire purchase agreement to suit your budget.
Our friendly team of industry experts are committed to providing the very best customer service and will always take the time to understand your specific requirements in order to find your perfect match. With over 20 years of experience in the trade, there’s nothing we don’t know about van leasing, and our happy customers can testify to this!
So, if you’re looking for a great deal on a new van, contact us online today to see how we can help.
If you’re already a Vansdirect customer, we would love to hear your feedback. Share your experience so we can continue to provide an award-winning service.
With a wide selection of makes, models, trims, specifications and fuel types available, we are confident that we will have the right van for your needs - whether you’re looking for a panel van, crew van, pick-up or conversion.
We also pride ourselves on offering the best prices across the market and have a price promise to reflect this. Plus, with our flexible finance arrangements, you’ll be sure to find a van leasing, contract hire or hire purchase agreement to suit your budget.
Our friendly team of industry experts are committed to providing the very best customer service and will always take the time to understand your specific requirements in order to find your perfect match. With over 20 years of experience in the trade, there’s nothing we don’t know about van leasing, and our happy customers can testify to this!
So, if you’re looking for a great deal on a new van, contact us online today to see how we can help.
If you’re already a Vansdirect customer, we would love to hear your feedback. Share your experience so we can continue to provide an award-winning service.
Kontaktoplysninger
Vansdirect Ltd, 6 The Courtyard, NP10 8UL, Newport, Storbritannien
- 0344 539 4125
- www.vansdirect.co.uk
4,0
God
81 anmeldelser
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 24 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
I had a great experience dealing with…
I had a great experience dealing with Colin Brown from Vans Direct. He really stands out from typical sales reps by taking a personal approach—he speaks to you like a friend rather than just another customer, which makes the whole process feel easy and relaxed.
There was no pressure at all. Colin gave me time to think things through and worked within my budget to find the right option for me.
He’s professional, reliable, and efficient. Most importantly, he does what he says he will and always gets back to you when promised, which is rare these days.
Vans Direct are lucky to have him and he’s a real asset to the company.
17. april 2026
Uopfordret anmeldelse
Besvarelse fra Vansdirect
Hi Jake
Thank you so much for taking the time to share such thoughtful feedback. We're delighted to hear about your great experience with Colin Brown at Vans Direct. It’s wonderful to know that his personal, friendly approach helped make the whole process feel relaxed and easy, without any pressure at all.
We’re especially pleased to hear that Colin took the time to work within your budget, allowed you space to make the right decision, and followed through on everything he promised. That level of professionalism, reliability, and honesty really does make a difference, and your comments highlight exactly why he’s such a valuable member of the team.
Your kind words will mean a great deal to Colin, and we truly appreciate you recognising the service he provided.
Kind regards
Dawn
Great service as usual
13. april 2026
Uopfordret anmeldelse
Besvarelse fra Vansdirect
Thanks very much for taking the time to leave a review. It’s great to hear you continue to be happy with the service.
Kind regards,
Keith
First class service
Simply a delight to deal with listened to my requirements and made the whole process simple and very smooth
Very impressed with keeping contact throughout initial order to final delivery day and even a catch up call to make sure no hitches day after delivery
Not pushy sales people just thoroughly nice people to deal with would not hesitate to recommend
19. februar 2026
Uopfordret anmeldelse
Besvarelse fra Vansdirect
Hi Mr Mantle,
Thank you for taking the time to leave such a fantastic 5‑star review. We’re delighted to hear that you had such a smooth and positive experience with Vansdirect.
It’s wonderful to know that the team listened carefully to your requirements and made the entire process simple and stress‑free. Great communication is something we pride ourselves on, so we’re really pleased to hear that you were kept updated from the initial order right through to delivery — and even with a follow‑up call afterwards to ensure everything was perfect.
Your kind words about the team’s friendly, non‑pushy approach mean a great deal. We’re thrilled that you found everyone so easy to deal with and that you’d feel confident recommending us to others.
If you ever need anything in the future, we’re always here to help.
Kind regards,
Liza.
Excellent service from order to…
Excellent service from order to delivery best on price and customer support through out the process by far. I've working with Leasing companies ordering vehicles annually for over 20 years and Vans direct will be my first port of call from now on!
19. marts 2026
Uopfordret anmeldelse
Besvarelse fra Vansdirect
Thank you for taking the time to leave this fantastic 5‑star review.
We’re delighted to hear that you experienced excellent service from order through to delivery, and that our pricing and customer support stood out throughout the process. It means a great deal to us that, after working with leasing companies for over 20 years, you now consider Vans Direct your first port of call — that’s a huge compliment and one we truly appreciate.
If there’s anything more we can help you with in the future, we’re always here to support you.
Kind regards,
Liza
Excellent Customer Service
Our first time using Vansdirect was 6 months ago, WOW what service. Dealing with Glen & Talisha has made the experience of buying vans actually enjoyable. We are on our 4th deal. I only have to email Glen who immediately get the quotations over to me and the best deal. Once accepted Talisha promptly get the delivery date and carry's on the fabulous customer service. I cant recommend Vansdirect highly enough.
22. december 2025
Uopfordret anmeldelse
Besvarelse fra Vansdirect
Thank you for taking the time to leave such a fantastic review. We’re thrilled to hear that your experience with Vansdirect over the past six months has been so positive. It’s wonderful to know that Glen and Talisha have made the process of buying vans enjoyable and consistently delivered the high level of service we aim to provide.
We truly appreciate your continued trust and loyalty, and it’s great to hear you’ve already returned for your fourth deal. Your recommendation means a great deal to the whole team.
If there’s anything more we can do to support you in the future, please don’t hesitate to get in touch — we’re always happy to help.
Kind regards,
Matthew
Vansdirect is an excellent business - all round
Having dealt directly with Vansdirect for a number of years, I can highly recommend them to anyone in the market for a new vehicle and have recommended them personally to my clients. The staff are all extremely knowledgeable and are responsive from enquiry to delivery.
2. februar 2026
Uopfordret anmeldelse
Besvarelse fra Vansdirect
Thank you for taking the time to share such positive feedback. We’re delighted to hear that you’ve trusted Vansdirect for many years and continue to recommend us to your clients — that loyalty truly means a lot.
It’s great to know that our team’s knowledge, responsiveness, and support from enquiry through to delivery have consistently met your expectations. We’re proud to provide a reliable and seamless service, and your comments are greatly appreciated.
Kind regards,
Matthew
Great service form great people without…
Great service form great people without the waffle!!
26. februar 2026
Uopfordret anmeldelse
Besvarelse fra Vansdirect
Thank you for the great feedback! We’re delighted to hear you enjoyed the service — straightforward, helpful and without the waffle is exactly what we aim for. We appreciate you taking the time to share your experience.
Kind regards,
Keith
Just efficient and you get the customer…
Just efficient and you get the customer experience with it
20. februar 2026
Uopfordret anmeldelse
Besvarelse fra Vansdirect
Hi Don,
Thank you for the great feedback. We’re really pleased to hear you found everything efficient and still received a strong customer experience alongside it.
We appreciate you taking the time to leave a review.
Kind regards,
Kerry
Very disappointing experience
Very disappointing experience. At first great they found me a pre registered van available not far away. Paid deposit then full amount, signed order form on 21st Jan. Clearly stated 10-14 day delivery. After 2 weeks or so got a call stating delivery would be 18th Feb. I questioned this as it was well outside the agreed time and eventually cancelled order as they had not fulfilled the agreement on 11th Feb. Despite when I paid money went in straight away to their account, and after repeated requests eventually got final repayment on 18th a week later ! Wish I had looked at the reviews before hand.
20. februar 2026
Uopfordret anmeldelse
Besvarelse fra Vansdirect
Good morning, Thank you for taking your time to leave this feedback. I am sorry to hear that your experience has left you feeling in this way. We would like to investigate your concerns in more depth. If you could please send us an email to digitalcustomerexperience@vertumotors.com with some further information we can certainly have this looked into further for you. Please quote ref TP1P2002 Kind regards, Kerry
Vansdirect - the best Van dealer we have dealt with so far
Mark and the team were excellent from start to finish, got us the best deal. Wish we had got hold of them when we bought our other vans.
18. februar 2026
Uopfordret anmeldelse
5⭐️ Service
Can’t rate Simon over at VansDirect any higher. I have now used him multiple times when sourcing vehicles for my clients and every time has been flawless. His communication is excellent, the vehicles arrive when they are supposed to and each transaction has been easy. If you run a business and you need a new van, give Simon Brown a call, he won’t let you down!
17. februar 2026
Uopfordret anmeldelse
My contact with Simon has been…
My contact with Simon has been friendly, professional and very prompt.
Good service.
Would recommend.
11. februar 2026
Uopfordret anmeldelse
Be Ware
My company has leased many vehicles/Vans from this company. They supplied a Van which was not fit for purpose. We spoke with them Day 1 and they were unhelpful. We are not using the Van and taking this company to regulatory bodies. VERY POOR CUSTOMER RELATIONS WE WILL NEVER USE AGAIN BE WARE.
Beverley you can contact me anytime you are aware of my direct number, although I do not believe you value your customers and your one STAR POOR reviews clearly highlight that. Adam
30. januar 2026
Uopfordret anmeldelse
Besvarelse fra Vansdirect
Thank you for your feedback. We’re sorry to hear that you feel disappointed with your experience.
After reviewing your case, we can confirm that the vehicle supplied matched the exact specification ordered. As such, the van is fit for the purpose requested and meets all agreed requirements.
We did engage with you from day one and provided guidance based on the order documentation. We remain happy to discuss any further concerns directly to ensure clarity and support where possible.
Kind regards,
Beverley Clarke
Operations Manager
An update on my last review
An update on my last review.
Absolute shambles of a company selling faulty vans.
Van arrived faulty upon delivery and has broken down 5 times with same fault since march 2025.
Still in a longstanding dispute were they keep telling me it’s not there fault although all contracts are with vans direct.
Take this van back and unwind my contract!!!
Do not use this company!
3. februar 2026
Uopfordret anmeldelse
Besvarelse fra Vansdirect
I’m sorry to hear that you remain unhappy with the situation, and I fully understand how frustrating this has been. I have been personally managing your case and have been in frequent contact with you to ensure every step is handled correctly.
Please be assured that we are continuing to work closely with the manufacturer and are following the required processes to progress this matter as quickly and fairly as possible.
If there is anything further you wish to raise, I will continue to address it directly through our ongoing communication.
Kind regards
Beverley
Very professional
Very professional, prompt in getting things done. Between my old van dying, going through the process of contacting vans direct, buying a new van and having it delivered only took a Cpl of weeks and that was over Xmas period aswel. Everything went smoothly so can’t pick fault in anything really, Emma, who dealt with me was very professional and helpful from day one! Top marks from me! Reading some of these reviews I feel I’ve dealt with a different company!
13. januar 2026
Uopfordret anmeldelse
Besvarelse fra Vansdirect
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza.
hassle free leasing
I'd endorse Vansdirect because the whole process were made very easy.
5. januar 2026
Uopfordret anmeldelse
Besvarelse fra Vansdirect
Thank you very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Matthew.
Great service
Great service. Prompt, professional and friendly. I will definitely be using them for all future van needs!
23. december 2025
Uopfordret anmeldelse
Besvarelse fra Vansdirect
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards Dawn
Vans direct were threatening and alarming
Vans direct were threatening, discriminating and heavy handed. Having explained to one of their agents that I have autism was told not to use my disability as an excuse. I booked insurance with them for a temporary hire van only to recieve £120 cancellation fee.
Then after leaving 6 messages did never recieve a call back just received a ton of emails and messages to threaten me with collection!!
This company was awful to deal with and would not recommend them at all?
1. december 2025
Uopfordret anmeldelse
Besvarelse fra Vansdirect
Thank you for sharing your feedback. We believe this review may have been intended for a different company, as we are not connected to the insurance services or actions you described. Our business, Vans Direct does not provide temporary hire van insurance or handle cancellations in the way mentioned.
We will be contacting you directly to confirm this, and we kindly ask that you consider removing or updating your review once verified.
Kind regards,
Beverley Clarke
Operations Manager
Do not deal with this company nothing in stock
We were clearly told vans were in stock for fast delivery. It turns out they have to go to a supplier and have no stock. They made a complete mess of our financial paperwork and made that an excuse. , Once that was sorted, we still have no van. This is verging on a scam. Wish we had never seen them
7. november 2025
Uopfordret anmeldelse
Besvarelse fra Vansdirect
Hi John,
We’re sorry to hear you feel this way and appreciate you sharing your concerns. I want to reassure you that your vehicle is in stock and ready for delivery. The delay occurred because your finance provider required additional security checks to protect your business, which meant we had to pause the process temporarily.
These checks are now complete, and we’ll be in touch very soon to confirm a new delivery date. Thank you for your patience and understanding—we’re committed to getting this resolved quickly.
Best regards,
Beverley
Customer service Team
Excellent customer service
My husband had dealings with Simon when purchasing his new van. He’s been kept informed at every step and has since had follow up calls to make sure everything was as it should be.
We turned to Vansdirect after previously purchasing, and returning a van to a dealership where the service was shocking.
Simon and his colleagues at Vansdirect have restored our faith in buying online.
30. september 2025
Uopfordret anmeldelse
Besvarelse fra Vansdirect
Good afternoon. Thank you very much for leaving us a review. Customer feedback is extremely important to us and your wonderful comments have been forwarded on to Management at the Dealership to enable them to share your experience with Simon and the team. We look forward to dealing with you again in the future and happy motoring! Many thanks. Dean
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