Awful shopping experience as the sizes are clearly Chinese sizes but they want me to pay for the return postage! These guys behave like cheap market sellers please avoid
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Very disappointing experience. I received two right-foot shoes instead of a proper pair. I contacted customer support immediately, but after several days of follow-ups I am still not getting a prope... Se mere
Virksomheden har svaret
My experience with Unze was horrible. It feels like they are selling second-hand or defective products to customers. I would advise all customers to be very careful when purchasing from them and t... Se mere
Virksomheden har svaret
Joining the long list of dissatisfied customers unfortunately. Ordered a size 11 and they are more like a 9 or 10. Quality looks ok for the price, but now trying to contact support for exchange there... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Unze was founded in UK in 1989, it is entirely owned by Saleem Family. Unze Group has over 32 years of experience in the footwear industry and has grown through a passion and dedication to excellence in product development. Unze has a strong presence in UK and Pakistan. We are focusing on retail and online expansion. The brand continues to lead as the sexy, chic and smart destination for trend-right footwear and accessories for contemporary men, women and kids leading a multi-faceted lifestyle, offering them confidence and versatility that takes them to work, weekend and going out occasions. The styles are elegant, feminine, glamorous and very sophisticated. Using the finest quality and intricate hand work by our skillful craftsmen, the shoes and bags are captured in vibrant colors combined with the most luxurious fabric. What We Offer: High Quality Men, Women & Kids Footwear Lifetime Return & Exchange Policy Serving Millions of Happy Customers Worldwide and Still Counting! Excellent Delivery Service Our Timeline 1989 – The idea for a global brand came into existence in 1989 in London. The company first focused on retail, and over time, has developed a substantial wholesale business and a versatile product range, supplying numerous retailers throughout UK and Rest of the world. 1990 – Our first store was opened in 1990 on Green Street, which is the 4th most popular commercial Street in London. 1992 - Due to growing demand and to gain market share within UK a second store was opened in White chapel. 1999 - We launched our very first online store which was considered the most swanky online footwear store in UK. 2000 – We entrusted the brand to others and launched the wholesale business in Europe and Rest of the world. 2003 - Unze London opened its third store on Green Street in order to meet customer's demand and showcase the vast range of styles produced by the company. 2005 - Unzè (Franchising) Ltd was formed in 2005. The franchise operation started initially in UK and proceeded internationally in the coming years. Since its launch in March 2005 Unzè (Franchising) Limited has had over 200 inquiries from interested potential franchisees, to date we opened 10 franchises. In April Unze opened first Franchise stores in Romford. 2006 – This was a busy one. We opened stores in Sheffield, Leeds, and Chelmsford. Starting in March 2006 Unze is poised to open 20 other franchises. The sheer popularity and appeal of the Unzè brand led to inquiries from all around the world, from USA and South Africa to Australia and Asia. The brand proved to be renowned within UK and all around the globe. 2007 - Unze then opened new stores in Bradford, Walthamstow, Bolton, Preston, Leicester, Birmingham, Wood Green and Hounslow. 2008 - Nowadays, Unze has millions of customers worldwide. No matter how different they are, they all have one thing in common: their endless love for unique shoes. In order to meet customer demands Unze opened more stores in different locations at Southall, Limerick (Ireland), Netherland and Dewsbury. 2009 - Unze London launched its new store in Kensington. Due to heavy users ratio Unze London re-launched its website version as per user’s expectations. Unze launched its 18 domains with their Local languages to satisfy its online buyers and make their online shopping more convenient. 2010 – Our biggest project was opening stores in Pakistan as it’s a fast growing market and we found market opportunity to provide quality footwear products to a large customer base. For the first time Unze opened a flagship store in Pakistan in 2010 and did supremely well. 2011-Unze launched its flagship stores in Westfield, two stores in Ilford Lane, Slough and in Portugal. 2013 – Unze London celebrated its 25 years anniversary by sharing stories from adventures ‘around the world in these 25 years’ and spent the year opening more new stores and concessions in more countries than ever before. 2015 - We launched first online store in Pakistan which was a great hit in this market. 2017 - Unze London opened 3 Flagship Stores in Pakistan 1. Allama Iqbal Town 2. Model Town Link Road 3. Packages Mall Lahore and is planning to expand throughout Pakistan. It is one of the most influential global player in Men & Women fashion footwear. In less than three months, more customers than ever before had picked up pieces from Unze London’s SS 17 Collection and have experienced that extra something that makes Unze no ordinary designer label.
Kontaktoplysninger
286 Green Street, Forest Gate, London, E7 8LF, London, Pakistan
- 03331238693
- info@unze.co.uk
- www.unze.co.uk
1,3
Dårlig
161 anmeldelser
Ingen nylige anmeldelsesinvitationer
Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative
Har besvaret 73 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
The service was really good and…
The service was really good and delivered in shortly time that’s appreciated
Am happy my husband likes his shoes 🤗
16. august 2021
Uopfordret anmeldelse
The service was good and delivery was…
The service was good and delivery was quick. The quality was good, although I would have like to have padding on the inside like a pair of older Unze shoes that I have. But I am still happy with them. The sizing was also accurate.
14. august 2021
Uopfordret anmeldelse
Wish i could -5 but..
Wish i could -5 but... Very unprofessional team. Even they dont know how to talk with customer. They misbehave and hang up calls.
25. juni 2021
Uopfordret anmeldelse
Wish i could give a zero but i cant
Wish i could give a zero but i cant. Awful experience. Still awaiting my refund which was promised two weeks ago. Placed an order for next day delivery paid £5.99 only for nothing to arrive when I did contact them about it i was given the excuse of “its a pandemic and out of stock item” and that id receive my refund by the end if the week which i didn't and still getting same excuse. Its really horrible when people are struggling during this pandemic and you get scammed by people! I just wanted to get my baby shoes for her first Eid!! ALSO after the email confirming order i received nothing regarding cancellation of order etc! Terrible service awful experience. Would not recommend.
28. maj 2021
Uopfordret anmeldelse
Very appalling and poor service
Very appalling and poor service. Read your messages but don’t respond. They sent a wrong size shoe but despite asking for refund so many times, they haven’t responded.
18. maj 2021
Uopfordret anmeldelse
Customer Services 0
Customer Services 0
The manager was so rude I'm surprised he was the manager .
Not going back
16. maj 2021
Uopfordret anmeldelse
So comfy!!!
I was so excited to receive these shoes! They’re so lovely!! Perfect condition and soo comfortable!! I bought a pair of khussai, very very soft and comfiest khussai I have! Barik Allahu feek!
11. maj 2021
Uopfordret anmeldelse
Befooling people by saying that they…
Befooling people by saying that they offer lifetime warranty. Never exchange or refund their faulty items making lame excuses. I bought 2 pair of comfy shoes one of which broke the very first day i wore and the other broke within one month. Neither took the responsibility to repair the shoes nor exchanged. When i call them they said shoes can be replaced within one month after purchase. Then how they can claim that they are offering lifetime warranty? Another condition for replace or refund is that shoes must be unworn and unused. Who the hell idiot will buy shoes to decorate his cupboard? I think their shoes are just decoration piece. Above all I showed them the picture of shoe that broke the first day and was unsed even then they didn't replaced it. Very Very Very bad experience.
7. april 2021
Uopfordret anmeldelse
Besvarelse fra Unze London
Dear Customer
we do apologise for your experience and misconception with respect, but please check our website and store adverts, have clearly written Lifetime RETURNS policy not warranty, I don't think there are many if not any shoes companies that provide lifetime warrantees on HAND MADE shoes. But still we do apologise and occurs there is allot more to the issue at hand which we will not mention here but would request that you contact us regardless to see if there is anything ells we can do on info@unze.co.uk
Amazing Experience!
I bought 5 pairs of shoes from Unze London. They were as same as shown in the picture. all the shoes are so beautiful, classy, comfortable and durable. If you are looking for the long-lasting comfort, beauty and quality the shoes of this brand are the best thing for you. In short, I would say, ‘’the most comfortable shoe i ever worn’’
7. september 2020
Uopfordret anmeldelse
quality is very good...i liked it very…
quality is very good...i liked it very much
23. august 2020
Uopfordret anmeldelse
Amazing Experience
It was an amazing experience. The quality of my product was outstanding and the service given by Unze was also impressive.
28. juli 2020
Uopfordret anmeldelse
Perfect brand
I have ordered 2 pairs of shoes so far and i am literally in love with this brand .. they have got a perfect collection.. just keep it up👍🏻👍🏻 Will be ordering more in sha Allah.
18. juli 2020
Uopfordret anmeldelse
Very good customer service and product…
Very good customer service and product is really satisfying..
8. juli 2020
Uopfordret anmeldelse
Such a bad customer service
Such a bad customer service. Do not know how to handle your customers. Very poor service
8. juni 2020
Uopfordret anmeldelse
Besvarelse fra Unze London
Hi
Hope you are doing fine.
Sir/Mam we really apologize from the bottom of our hearts that you had to face such a negligence from our side. This all is happening because we are stuck in current situation of COVID-19 which is almost delaying everything. We don’t scam, we are PCI compliant industry and we refund normally in 14 days. However, there is high volume of online sales at the moment and because of that we are facing the issue of delayed transactions.
Generally we don’t exchange or4 refund during sales promotion but for you only. We really appreciate if you remove negative feedback. For compensation, we will give you 20% off on your next purchase. We assure you this next time, we will offer you highest quality of customer service.
Kind Regards
Unze London
Horrible customer service
Horrible customer service, you will get ignored completely when asking for refund. The are a SCAM. I tried chasing them both on phone and via email and got nothing. Still haven't been refunded or any sort of confirmation. AVOID at all cost. You are better off buying it from somewhere else even if it means paying more.
I am considering reporting them and definitely not going back to them in the future.
3. juni 2020
Uopfordret anmeldelse
Besvarelse fra Unze London
Hi
Hope you are doing fine.
Sir/Mam we really apologize from the bottom of our hearts that you had to face such a negligence from our side. This all is happening because we are stuck in current situation of COVID-19 which is almost delaying everything. We don’t scam, we are PCI compliant industry and we refund normally in 14 days. However, there is high volume of online sales at the moment and because of that we are facing the issue of delayed transactions.
Generally we don’t exchange or4 refund during sales promotion but for you only. We really appreciate if you remove negative feedback. For compensation, we will give you 20% off on your next purchase. We assure you this next time, we will offer you highest quality of customer service.
Kind Regards
Unze London
Poor customer service
I’ve had a terrible customer experience frI’m Unze. I returned several shoes due to them being too big and have not received a refund. Even after emailing to chase up several times, I have now just been ignored and think it’s awful service. This doesn’t make me want to shop with Unze again or recommend.
26. maj 2020
Uopfordret anmeldelse
Besvarelse fra Unze London
Hi
Hope you are doing fine.
Sir/Mam we really apologize from the bottom of our hearts that you had to face such a negligence from our side. This all is happening because we are stuck in current situation of COVID-19 which is almost delaying everything. We don’t scam, we are PCI compliant industry and we refund normally in 14 days. However, there is high volume of online sales at the moment and because of that we are facing the issue of delayed transactions.
Generally we don’t exchange or4 refund during sales promotion but for you only. We really appreciate if you remove negative feedback. For compensation, we will give you 20% off on your next purchase. We assure you this next time, we will offer you highest quality of customer service.
Kind Regards
Unze London
Beautiful shoes
Beautiful shoes. Are a bargain at 50%off eid sale. Delivery was super quick, received expedite delivery the very next day.
22. maj 2020
Uopfordret anmeldelse
Plz listen I order 2 slippers they 2…
Plz listen I order 2 slippers they 2 but they were same but which I ordered were different and the sizes are same and the slippers which white slipper I order they gave me two of them instead of the other one which was of beige colour.
1 was okay but we need another one of that colour only
22. maj 2020
Uopfordret anmeldelse
The shoes are great
The shoes are great.
The customer support is crap. Mind my language, however, let me share my story.
Due to COVID-19 I ordered Online shoes. I got the delivery today. I tried the pair and it has size issue. I called the customer support and they said they can't change now and come after two weeks. I'm a Muslim Eid is like Christmas to us. Eid is within two weeks time.
They also said that go buy the size you fit on the outlet and then after Eid apply for refund. Means double pay them.
Even a small hawker in local markets allow size change. It's a genuine and legit issue of customers.
And, I'm not the only one. Their Facebook page is flooded with such complaints, which are being removed by the admin of page.
Don't buy online from them.
12. maj 2020
Uopfordret anmeldelse
Besvarelse fra Unze London
Hi
Hope you are doing fine.
Sir/Mam we really apologize from the bottom of our hearts that you had to face such a negligence from our side. This all is happening because we are stuck in current situation of COVID-19 which is almost delaying everything. We don’t scam, we are PCI compliant industry and we refund normally in 14 days. However, there is high volume of online sales at the moment and because of that we are facing the issue of delayed transactions.
Generally we don’t exchange or4 refund during sales promotion but for you only. We really appreciate if you remove negative feedback. For compensation, we will give you 20% off on your next purchase. We assure you this next time, we will offer you highest quality of customer service.
Kind Regards
Unze London
Really liked the shoe!
Really liked the shoe!
Good quality affordable price
4. marts 2020
Uopfordret anmeldelse
Besvarelse fra Unze London
We thank you for your precious and extremely valuable positive feedback, we would like you to know that customer satisfaction is not just our achievement but also our goal. Please visit Unze again for your next purchase on unze and select from our new and exciting range with over 500 style
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.