I bought some carbon mirror caps and a spoiler for my Golf R from Ultimate Customs, decided I also wanted to get my roof wrapped so I contacted them and got it booked in. They did an awesome wrap and... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
I have ordered various parts for my S3 from Ultimate Customs. Kept updated from ordering to delivery and all parts well packaged and arrived when stated. The quality of all the products I have receive... Se mere
Virksomheden har svaret
What can I say - Excellent service from Start to finish, a fantastic experience at Ultimate Customs, Ben and his team go above and beyond. Professionalism attention to detail and just all brillian... Se mere
Amazing quality products the carbon mirror caps for the MK7 golf fitted just as good as the standard ones. Customer service was spot on!! And they arrived sooner than expected..!! Would 100% buy from... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Oplysningerne kommer fra forskellige eksterne kilder
Ultimate Customs provides high quality accessories for your VW, Audi, BMW or Mercedes model of car. We pride ourselves on great customer service, clear communication and high quality products. If you have any issues please send us an email and we'll do everything we can to make it right!
Kontaktoplysninger
Storbritannien
- sales@ultimatecustomsuk.com
- www.ultimatecustomsuk.com
Was good huge delay with my original…
Was good huge delay with my original order but I asked for an upgrade due to the wait and they did this so thank you
10. marts 2020
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Besvarelse fra Ultimate Customs
Thanks for the kind words! We're glad you're happy with your experience when shopping with us. We apologise for the delays with your order however we're glad to hear that you are happy with the compensation we provided.
Took over a month to come in
Took over a month to come in. I purchased on the 8/11/19 hadn’t received anything is I emailed again they said it will come week commencing the 2nd December. Still did not receive until the 13th December.
10. marts 2020
Uopfordret anmeldelse
Besvarelse fra Ultimate Customs
Hello Trung, thanks for your feedback. We do advise that our 16 working day dispatch is only a guideline and in busier periods that there may be an additional wait, your order was placed in November which is one of our busiest periods. This is clearly stated on our website.
We offered you suitable compensation at the time of delay, to which you said you were more than happy to accept. You showed no sign of displeasure after the compensation was provided. Unfortunately, we can only apologise for the issues, however, it is impossible for us to keep you happy if we're not aware you are unhappy in the first place. We would have happily provided additional compensation to ensure your experience was improved.
If you'd like to discuss this matter further, please contact us via email using sales@ultimatecustomsuk.com
Great company for VAG parts and more!
Ultimate Customs have a very wide selection of products and they supply many car brands too! Top service and great communication! Would recommend and Ill be back for more products soon!
9. marts 2020
Uopfordret anmeldelse
Besvarelse fra Ultimate Customs
Thanks for the kind words! We're glad you're happy with your experience when shopping with us.
Will never never never NEVER ever buy…
Will never never never NEVER ever buy anything from this company again. Rude and false promises!!! AVOID!!
9. marts 2020
Uopfordret anmeldelse
Besvarelse fra Ultimate Customs
Hello Dylan, thanks for your feedback. I have reviewed your case and I apologise for the issues you have experienced. Your order was delayed as it was purchased during our busier periods, where we can take more than our estimated dispatch time.
We kept you up-to-date with progress on your order and even reached out to you to offer suitable compensation. I apologise that we could not make your experience pleasant this time.
If you'd like to discuss this matter further, please contact us via email using sales@ultimatecustomsuk.com
Another purchase for my S3 amazing…
Another purchase for my S3 amazing products and great customer service. Thanks guys! Until next time 😬 *****
5. marts 2020
Uopfordret anmeldelse
Besvarelse fra Ultimate Customs
Thanks for the kind words! We're glad you're happy with your experience when shopping with us.
Carbon fibre wing mirror covers for s3…
Carbon fibre wing mirror covers for s3 8v pfl
Perfect
4. marts 2020
Uopfordret anmeldelse
Besvarelse fra Ultimate Customs
Thanks for the kind words! We're glad you're happy with your experience when shopping with us.
Would not buy off them again…
Would never buy off them again ...promised some goods for my late delivery but never received. Someone on YouTube I follow recommended this company I don't know why all I can say thats my personal experience .
26. februar 2020
Uopfordret anmeldelse
Besvarelse fra Ultimate Customs
Hello Lee, thanks for your feedback. I'm sorry to hear that you've experienced issues with your order, however, I cannot find any record of you contacting us to say that you never received the additional goods that we provided as a gesture of goodwill.
In some cases, we send the additional parts separately via the appropriate delivery service, in your case, these would have been sent via Royal Mail. In some circumstances (especially over busier periods), Royal Mail can lose items through the delivery process, this is most likely what has happened in your case.
If you can send me an email on sales@ultimatecustomsuk.com then we can arrange these additional parts out to you as promised, we'd like to do everything to make sure your experience was a pleasant one.
Waste of time company
Waste of time company! 14 days to receive from day of order turned into months! Was never updated about delay at supplier. Was made false promises week by week. In the end goods came, fitment was terrible, one side of the spoiler was longer than the other meaning the boot could not be opened. Ordered some mirrors that didn’t even fit due to bad mold. Avoid company at all costs absolute unprofessional and waste of time.
19. februar 2020
Uopfordret anmeldelse
Besvarelse fra Ultimate Customs
Hello Marvey, thanks for your feedback. I'm sorry to hear that you've experienced issues with your order. After reviewing your case, I can see that we contacted you multiple times throughout the order process with key updates as to where your order was up to. Most delays are out of our control and we will update you suitably when we see fit.
Once you returned the items, we refunded you the full amount, including postage. We then performed a test fit on these items, which were found to be of our usual standard. The spoiler you had fitted was mounted too far forward with the adhesive you had used and could not be moved. In regards to the mirror covers, these also fit without issue too, however, we did not provide adequate installation instructions, so I apologise for this. We are working on installation instructions to make the experience better for customers.
Throughout all communications, we remained professional at all times, I apologise if you did not feel this way. Please contact us on sales@ultimatecustomsuk.com if we can do anything further to help you.
Thank you!
Bought a grille for my partners birthday. He’s made up and it looks awesome. Quicker delivery than quoted also!
12. februar 2020
Uopfordret anmeldelse
Besvarelse fra Ultimate Customs
Thanks for the kind words! We're glad you're happy with your experience when shopping with us.
A fantastic company to deal with! 5***
I have ordered various parts for my S3 from Ultimate Customs. Kept updated from ordering to delivery and all parts well packaged and arrived when stated. The quality of all the products I have received has been exceptional and I have referred to many of friends who have also been extremely happy. Highly recommend, you will not be dissapointed!! Thanks UC!
12. februar 2020
Uopfordret anmeldelse
Besvarelse fra Ultimate Customs
Thanks for the kind words! We're glad you're happy with your experience when shopping with us.
Besvarelse fra Ultimate Customs
Thanks for the kind words! We're glad you're happy with your experience when shopping with us.
Great customer service
Great customer service, very knowledgeable. Quality products aswell. Also very active on social media always tryingnto help where possible. All over great guy/company!
12. februar 2020
Uopfordret anmeldelse
Besvarelse fra Ultimate Customs
Thanks for the kind words! We're glad you're happy with your experience when shopping with us.
Awsome customer service
Really happy with the grill I will definitely be buying more parts from ultimate customs and matt was a really big help
12. februar 2020
Uopfordret anmeldelse
Besvarelse fra Ultimate Customs
Thanks for the kind words! We're glad you're happy with your experience when shopping with us.
Bonne vitrine Tuning
Site très bien mais pas de disponibilité après 4 mois remboursement effectué heureusement.
12. februar 2020
Uopfordret anmeldelse
Besvarelse fra Ultimate Customs
Hello Michel, thank you for your review, it's highly appreciated. I'd just like to apologise again for the issues you experienced, but it's great to hear you were happy with the resolution we offered you. Customer satisfaction is our top priority.
Great communication
Great communication, lead times and product quality! 10/10 would recommend.
11. februar 2020
Uopfordret anmeldelse
Besvarelse fra Ultimate Customs
Thanks for the kind words! We're glad you're happy with your experience when shopping with us.
I have been to Ultimate Customs a few…
I have been to Ultimate Customs a few times know for carbon mirror covers and paddle shifters, the quality is fantastic and would recommend them to anyone looking for accessories.
11. februar 2020
Uopfordret anmeldelse
Besvarelse fra Ultimate Customs
Thanks for the kind words! We're glad you're happy with your experience when shopping with us.
Excellent products
Excellent products! Also easy to contact if any questions.
Would definitely recommend
11. februar 2020
Uopfordret anmeldelse
Besvarelse fra Ultimate Customs
Thanks for the kind words, Shane! We're glad you're happy with your experience when shopping with us.
All round great company
Great customer service from my very first order up until now. All questions I've ever had were answered really helpfully. Will definitely be buying from them again!
11. februar 2020
Uopfordret anmeldelse
Besvarelse fra Ultimate Customs
Thanks for the kind words, Will! We're glad you're happy with your experience when shopping with us.
Brilliant Company, Highly Recommend!!!
Great company, would highly recommend to everyone.
Have multiple products from this company, fantastic quality, even is there is defects they offer to swap the product out or refund the price! Brilliant customer service and great shipping times, highly recommend and will be purchasing from them again
11. februar 2020
Uopfordret anmeldelse
Besvarelse fra Ultimate Customs
Thanks for the kind words, Harris! We're glad you're happy with your experience when shopping with us.
Always happy to go above and beyond
Always happy to go above and beyond to meet the needs of the customer, the team at UCUK was super helpful all the way from ordering the product right the way through to installation. Definitely would recommend
11. februar 2020
Uopfordret anmeldelse
Besvarelse fra Ultimate Customs
Thanks for the kind words, Ben! We're glad you're happy with your experience when shopping with us.
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
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Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.