TUMI Anmeldelser 

Takes too long to receive, better off going to westfields, not doing this again 2 weeks and waiting for two shirts, Hell No.

I bought a backpack while on a recent trip and realized when I got home the zipper is defective. The backpack is brand new and within the 30 day warranty period. I have the receipt and tracking ID. Tumi will only offer a repair that takes 3 weeks…
It seems the service and quality that were part of Tumi is gone. Customer Service won’t provide any other response.

I’m am so terribly disappointed! Not only did a wheel fall off after my purchase the Tumi customer service is abhorrent. I took my bag to the store in North Austin while on my trip and they only offered to repair it which would take months. The sales lady knew my bag was the latest model and they offer no replacement bag or no new bag. So I took my bag back to Mexico where I live. It took almost 2 weeks for Tumi to decide whether or not they would fix it. Once I was approved for repair I shipped it off for an indeterminable time though they said at least a month. I contacted them again last week for an update and have still not gotten a response. I cannot believe I spent over a thousand dollars for this. Tumi needs to take a look at their policies and seriously update them. If a customer loses a wheel or the zipper breaks a replacement bag needs to be offered right away, no questions asked. I am going on 3 months without a suitcase. I travel weekly and this is unacceptable.

Purchased the alpha bravo wheel expandable duffle bag. This is the 5th Tumo bag we have.

Capacity is good.

It only has two wheels so it keeps tipping over when cornering and changing direction when walking. Its unstable and is not a smooth and easy wheel.

The 4 Wheel Worldwide Expandable Packing Case - Alpha 2 broke with a big hole in the bottom after some years of use. When I reached out to Tumi's London customer service, they assured me that getting a loaner bag wouldn't be an issue, which was crucial as I had to travel abroad for a 10-night photoshoot. However, it was disappointing that it took the Regent store a whole week to respond, and when they did, they only had carry-ons available. This was frustrating, especially since I had been told on the phone two weeks prior that it wouldn't be a problem.

Due to this experience, I have decided that I will never purchase another Tumi bag again.

Not worth the money. Handle snapped clean off the suit case in under 18 months of minimal use. Tumi basically refusing to collect the case even though it’s under warranty. One excuse after another. Terrible customer service.

Ordered 20 items didn’t know pictures for wall come in poster rolled up in tube. Bought a plaque. The words were backwards. I don’t think I will be ordering anything from you again

Compro 2 19degree in alluminio,stiamo parlando di 2.700€ di valigie!Un codice TSA non viene preso bene e quindi la valigia non si apre.Chiamo in negozio e mi dicono che non hanno nessuna chiave tsa per aprirla ma di provare io con tutti i codici da 1 a 999!Ma stiamo scherzando!Adesso ho chiesto di farmi mettere le iniziali sulla valigia ma senza portarmele dietro visto che sono registrate sul sito (tumi tracer non funziona da settimane), ho scritto all’assistenza lunedì e ad oggi venerdì non ho mai ricevuto una risposta!E meno male che nella mail automatica dicono che rispondono in 24/48 ore!Evitate questo marchio ormai veramente scaduto in tutto

Tumi quality has gone downhill since the Samsonite acquisition. Tumi will not replace a defective handle that won't open or close. Save yourself some headaches and pick up a Rimowa, Briggs and Riley, or Away.

Took 5 weeks to refund $$$

The material flaked off the shoulder strap. I returned the backpack to the retail store, and they charged me to ship it back to Tumi . Tumi kept the backpack for 7 weeks then sent it back to the store and said they did not want to fix it. Even though I was willing to pay for them to replace the straps, they would not help me. Poor quality and horrendous customer service, will never purchase Tumi again.

We purchased 2 large rolling bags, 2 rolling carryons and 2 backpacks a few years ago. One handle broke shortly after we purchased it. We had to pay the ship the big bag back (about $70) to get it fixed. Recently the handle broke while in Europe, making the bag useless. I sent, and paid $25, for the bag to be returned to Tumi to be fixed. We purchase handles to fix the recent broken handle and bought an extra one for when the handle breaks again.
Here is the real issue. The hard sided rolling carryon cracked.we have never check it, we don’t travel a lot and we paid $25 to send it back to be repaired. It can’t be fixed. Tumi gave us a $200 voucher, which can’t buy much of anything and certainly not a new rolling suitcase. Plus we paid $25 to ship it back. It is a joke! I should have known when the 1st bag broke.

Not the best company to work for unless you with a certain ( community) you will go no where! No respect for older workers , if you want good benefits then go for it if you are looking to have any future there then don’t hold your breath

The same fault with my Tumi carry on occurred where the handle jammed. While the first repair was covered by warranty, the second one wasn’t. Clearly there is no lifetime guarantee and they don’t stand behind their repair work. It has certainly made me question future Tumi luggage purchases and the true value of the brand

I went to the Northpark (Dallas) store with two pieces of luggage that I managed to clean up (the light gray showed all of the dirt and the bags had been through some aggressive airport handling). Ross replaced the monogram on both pieces with a fresh one which really made a nice difference. Thank you, Ross.

Great product that you can rely on 100%
The wheel on my carryon broke and Tumi fixed it without a charge. I am so happy.

Greatest after-service ever!

Tumi not only makes the best quality, they have the best after service I have ever experienced. I travel quite a bit and my luggage gets pretty much a good beating. Tumi just replaced my handle and wheels on a 7 years old carry-on without a charge

Was an avid fan of Tumi Liggage for over 25 years. Recently went to buy some new pieces and the experience was dismal. Did not receive the full complete order (over a month now), and no communication. I have had to waste my valuable time contacting on three (3) different occasions to get resolved. It must be the new ownership from Samsonite, as the lack of customer service from Tumi is not what it once was, and what they prided themselves on, which is why I WAS such a loyal customer. I will buy from Briggs and Riley moving forward.

purchased two a while ago excellent quality suitcases. Their umbrellas have proved more durable than my other purchases too.

The wheels on my Tumi haven't worked right since I bought it. I tossed it in a closet and went back to my TravelPro. Then decided to get it fixed. I paid for the shipping. They kept it for almost 2 months and sent it back and the wheels were the same. Were not spinning very well. I have reached out to Tumi twice by email and now was on hold with them for 20 minutes and my call got disconnected. DO NOT spend the money on a Tumi because you will need it repaired and they will not help you :( I tried to give them zero stars.