TUMI Anmeldelser 

What Tumi doesn't tell you:
If they have a design flaw in a model, they offload them to resellers. And the product is no longer an 'original' Tumi and is not warrantied. The Tumi website will allow you to register the product but Tumi will not honor any repair warranties; I followed all instructions including sending the bag into Tumi and receiving a Repair Order number. I had this exact experience using an otherwise reputable reseller, eBags. Tumi told me that the product isn't an 'original' Tumi and the eBags manager filled in the rest of the shady story. Buyer beware; find a different product than Tumi.

I bought a backpack 2 years ago and had 4 zippers break and a pocket rip open from the inside. Tumi wants to charge for the repairs! Tumi is not worth the price and the warranty is weak with a lot of unfavorable reviews. I tell people every chance I get, do not buy Tumi products. Their refusal to fix a very expensive bag has cost them several thousand dollars from me discouraging others to buy their product.

Last night i called and facetimed with one of their employees showing him my exact bag. One of the wheels was broken. He said they have plenty of replacement wheel. I drove to the same store today, 50 minutes away. They didn't have any of the wheels in spite of what he said. Very disappointing. I would never buy from Tumi again!!

Ho acquistato una borsa tracolla Persia, purtroppo al primo utilizzo mi sono accorta che la cerniera lampo non scorre bene e si inceppa; ho scritto tramite il loro servizio whatsapp ed ho inviato anche un video. Non mi hanno risposto ed ho inviato una mail, sono stata contattata subito ma la risposta è stata di aprire un ticket al loro servizio riparazioni; considerando che la borsa è nuova ho chiesto la sostituzione, mi hanno scritto che mi avrebbero fatto avere l’etichetta per il reso ma a distanza di svariati giorni ancora niente. Fra pochi giorni devo partire e non posso utilizzare la borsa che avevo acquistato per l’occasione.
9 marzo Aggiornamento: ricevuto etichetta reso - provo ad effettuare il reso per sostituzione

Low prices, but low quality. Saying so true "You get what you pay for". This company also charged my card before the items were shipped. One week after my order was placed, I received an email stating that an item was no longer available. However they had already taken the money from my account. Amazon puts the charge on your card, but it is not completed until after you receive your order. NOT this company! It also took 3 times longer then it would have with an Amazon. Too many issues with this company.

In 2007 or 2008, In New Jersey USA, I bought myself a Tumi roller case and computer bag. I travel 100-200 days per year, in 2023 the set started to show that it was a little tired. I walk into the Tumi store in Munich (I moved in the mean time), to buy a new set. The staff asked what was wrong with the current set and commented that after 15+ years these items could be fixed. I told them that due to the amount of travel that I do, I could not do without a travel set while the repair was talking place. No problem, we will provide you a free "loaner" set until your set is back from repairs. I was blown away by this lever of service after so many years, in a completely different country. Today I picked up my own travel set from the store and I felt that the (travel) world must know about Tumi's customer service. Now from a business point of view this may not look like the best approach but in t'row's sustainable world, this is the way to go. Wrt, I have kids and when they start working they deserve a Tumi set as well, because Tumi's will probably take care of them as well as they did for me. So in the end, Tumi will end up selling 3 extra travel set because of their customer service and sustainability approach, apart from their great products as well.

My boyfriend purchased a check-in bag for me for $1500 (monogrammed) for my birthday (summer 2022). I took it on one trip to Europe that summer and the bag was significantly damaged after two flights and a few train trips and when I sent it to Tumi for repairs they said it could not be repaired and offered me a $475 credit (e-gift card). I reluctantly agreed to the credit since the lock was deemed unrepairable. I then ordered a carry-on bag by mistake using my credit and with an additional charge on my credit card. On 11.28/24 Tumi processed my return and I immediately received a credit for the charge on my credit card but was notified that I would get a gift card mailed to me for the remainder amount, $475 initial credit, that I had used to purchase the carry-on. One month later, after at least 4 calls, I am still waiting for my gift card. During my last call I spoke to the same woman who had answered my last call (Faye) and she informed me that they were had not mailed my card as they were waiting to hear from me about facilitating a purchase for me. I don't know if they sincerely don't care about my situation or if they are completely incompetent. Do yourself a favor and purchase your luggage from a company who cares about customer service not TUMI.

Tumi, once my favorite, has proven to be a colossal disappointment. Six bags later, I encountered abysmal quality and appalling customer service. My suitcase's wheel detached with minimal use, and Tumi had the audacity to charge me S$150 for replacement. Save your money, steer clear of Tumi, and invest wisely in Briggs and Riley. Don't bother engaging with Tumi staff—they couldn't care less about customers and are mere puppets executing the company's predatory policies. I've stopped recommending Tumi; go for Briggs and Riley for a worthwhile investment.

I have bought more than a dozen Tumi suitcases over the years. Unfortunately this company has gone into the toilet. Tumi used to be synonymous with quality, service and integrity. Today their products are mediocre at best and they barely stand behind them. Wheels last a few years and then they charge $100 to replace them! I will never buy another Tumi.

I bought one 3 pc set of Tumi luggage for 2k because I travel a lot and was tired of seeing my luggage beat up after only 2 years. Tumi did hold up for years. However, when the zipper recently broke I thought I’d cash in on my life time warranty. “Sorry, but Tumi was sold to another company, so we won’t honor that”. Another bag they said they simply can’t fix. Ok. Off I went to TJMax where I purchased TWO 3 piece sets of beautiful matching luggage for under 400$. So far they’re holding up quite well. I could literally replace my one set 9 times and still not have paid what Tumi costs. Replacement is wasteful, but Tumi has to make their alternative make “cents”.

ottimo servizio di assistenza su una valigia dove si era rotta una ruota.
Spedita e riparata nei tempi previsti

Very disappointing - won't buy Tumi luggage again.

I checked my luggage on a recent flight and when it came back on the luggage carousel, the top handle was missing. Because of Tumi's lifetime repairs, I drove to the store to get it repaired.

At the store, they informed me that I would have to pay $25 to send the luggage in for repair.

A couple weeks later, I was notified by email that the repair would cost $35, plus another $25 to ship it back to me. At that point, my cheapest option was to decline the repair and spend a total of $50 just to get my broken luggage back?

Total scam!

I spent $600 on a Tumi backpack a few years ago. The strap then broke, and when I took it back to Tumi, where I was told upon purchase, I had a lifetime guarantee, they sent it back to the factory. They then called me and let me know that they would be able to offer me a $250 Gift certificate in exchange for the bag, because that bag was no longer made and was not repairable. Not really sure how that helps me purchase a new bag, that did cost 600 dollars four years ago but now costs over 850. They were quite reluctant when I asked them to just send the bag back to me, and I would get it fixed myself. Ultimately they did that, and, I took it to paradise bags, in Denver, Colorado, and they fixed it for me for $45. What an offensive and fraudulent offer and waste of my
Time.

Worst service ever. I ordered two bags from Tumi.com. The package that arrived had been beaten so badly that I was amazed that it actually made it to me. The box had been used three time previously. I was astonished. The bags did not arrive in individual boxes but merely the shipping bags. The return process has been abysmal. I called Tumi and was put on hold for over 15 minutes and when I opted for the text message - it cut me off the call and never sent the text. I have now been waiting 11 days since Tumi received my return for my refund. I now have to wait another 48 hours for the returns department to contact the agent who will then hopefully contact me with whether or not I get my money back. While I really like Tumi products, I can't take the risk of actually buying a product after this experience. I strongly suggest that people avoid the website for purchases because Tumi certainly does not respect those customers

Their customer service is horrid. It does not exist. They won’t respond over email or phone. my $800 piece of luggage broke after a year and a half and I started posting about the issue on Instagram and now they blocked me.

Tumi customer service and repair center are amazing! I bought a bag many years ago and the wheels broke. They immediately repaired them under warranty without any additional cost incurred. And last but not least, they exchange the wheels in a super fast timing. This is why I love using this brand!

Worst experience ever. I bought a TUMI backpack in Jan 2022. One of the zippers broke in Oct 2023 so I took it to a TUMI store for repairs. They shipped it to a location in PHX, Arizona. Two days after they received it in Phoenix, I get an email stating that the bag cannot be repaired. As a remediation, they offered to give me the same bag (a new one) for $595. I originally paid $725 and they can't fix a zipper? But they want me to pay more for another bag??

All of it left a bad taste in my mouth and now I vow never to buy TUMI again. I'm switching to Briggs.

I read another similar review so it seems if you're in London you get a better experience than the US...

I bought a TUMI suitcase about ten years ago and it’s been a faithful friend through many travels ever since. Last year on a trip to Turkey the zip securing the case failed at one end. I was still able to use the case but the zip needed replacement.
I took the case to the TUMI store in Regent Street, London and they sent it to Germany for repair. Today, I had an email from the service centre to say that my case was repaired and would be returned direct to my home via UPS. And there was no charge for this.
That is great service.

Worst client service. The staff is very unfriendly. Specially at Ion Orchard Singapore. Will request all buyers to be aware of the brand as it is not reliable

Received Tumi luggage and tried to get monogram patches through customer service since no close Tumi store. Told it could be done for free via mailing with tracer numbers from bags. Sent tracer id’s from six bags. Tumi’s response changed to $5 plus tax charge for patches. Questioned why charge for six after being told it was free. Couldn’t get through during stated business hours - message no one is in the office. Customer service’s email responded that they’d now expect payment for each one.I don’t appreciate the change in policy???? Or, being told different stories. For that amount of money they should just send the patches and be available when they’re supposed to have service hours.