I've been using Trusted Insurances for the last 10 years and they have always been amazing with accepting my claim. Granted it takes a while to hear back sometimes, but their team is great and the ins... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Do NOT recommend this company at all. Poor Customer Care & Expensive Policy, with strategic holes in coverage. Would not cover being without my Luggage for 3 days despite loss of earnings. Reason... Se mere
Virksomheden har svaret
I purchased travel insurance for a trip back in July via Trusted Insurances.The trip was supposed to be a sort of celebration since my husband recovered from heart surgery, we were returning to the p... Se mere
Virksomheden har svaret
Very competitive because it offers hardware breakdowns, something that the competition fails to provide, for protecting a MacBook Pro in this instance. The same goes for my iPhone. Apple does not prov... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Trusted Insurances is part of Taurus Insurance Services Ltd, a leading provider of lifestyle insurance solutions that has been operating in the UK for over 17 Years. In 2019 we provided protection to over one million devices and as a technology led insurance business we are fiercely passionate about providing quality products and fantastic service.
Trusted Insurances
Skrevet af virksomheden
- Insurance you can depend on
- All of us rely on our devices, such as mobile phones, tablets and laptops, in our everyday lives. So if they breakdown, or are lost or stolen, the need to quickly repair or replace these expensive pieces of tech means it's a good idea to have comprehensive gadget insurance cover, from a provider you can trust, who can quickly get the issue sorted with the minimum of hassle. Trusted Gadget Insurance has been designed with this in mind. We have created a selection of policies tailored to suit people's ever changing lifestyles with different levels of cover, fair and simple terms along with a high quality service, at a price far cheaper than many other insurance providers.
- Bundle & SAVE
- Protect all of your gadgets and your families' too, either individually or under one family bundle policy with Trusted Insurances. For one simple monthly premium you can protect up to 10 devices against Theft, Loss and Damage whether at home, work, study or even on holiday.
Kontaktoplysninger
3,1
Middel
691 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Stephen from Customer Services has been…
Stephen from Customer Services has been excellent . I had a claim that did jot meet the criteria but given the circumstances he approved my claim in minutes . Thank you !
5. januar 2024
Uopfordret anmeldelse
Besvarelse fra Trusted Insurances
Dear Robbie,
Thank you for taking the time to leave a positive review of the service provided by Stephen in our Customer Relations Team.
We understand the importance of providing assistance and excellent customer service and how this impacts our customers.
Your positive feedback is greatly appreciated.
We shall pass on your kind comments to Stephen to let him know.
The Trusted Insurances Team.
Disappointing, impersonal company
Disappointing company, do not use. Refused to pay for my laptop theft on a technicality even with a police report and clear evidence the property was stolen.
Despite their 'sorry you've had a bad experience' reply below, the adjudication letter was sent in record time and was a simple repetition of the decision to refuse my claim because the burglar didnt smash my door in. Unlike the claim which they took over a month to respond to after asking me to provide a ton of additional evidence, like a picture of me holding a passport and all correspondence with the police, which I sent.
There are loads of better, more human, gadget insurers out there, I suggest you look for one of them instead. Oh yeah, and always read the terms.
8. oktober 2023
Besvarelse fra Trusted Insurances
Dear Customer,
We are sorry to hear that your experience has not been a positive one.
We have since logged your appeal as an official complaint and reviewed your concerns.
Your Final Response Letter has just been sent to your email address.
The Trusted Insurances Team.
Besvarelse fra Trusted Insurances
We appreciate your positive feedback Janice.
It's great to know that your claim was handled so expertly.
Thank you for sharing.
The Trusted Insurances Team.
It's very good response for your…
It's very good response for your company and also your colleagues.
7. december 2023
Besvarelse fra Trusted Insurances
Thank you for sharing your positive experience with us Keyur.
We are delighted to hear of the excellent service you received.
It's great to have you on board!
The Trusted Insurances Team.
Besvarelse fra Trusted Insurances
Thank you for your 5-Star review Jasmeet.
We are pleased to hear that you are happy with your policy.
Welcome on board!
The Trusted Insurances Team.
Easy to purchase very competitive price…
Easy to purchase very competitive price and the policy looks to be very good.
1. december 2023
Besvarelse fra Trusted Insurances
Thank you for sharing your positive experience with us Tim.
We are pleased that you found the online application so straightforward and that your policy and premium meet your needs.
We are delighted to welcome you on board!
The Trusted Insurances Team.
Excellent price and very easy to set up…
Excellent price and very easy to set up my direct debit details
30. november 2023
Besvarelse fra Trusted Insurances
Thank you for your 5-Star review.
We are pleased you found the online application so seamless and that you are happy with your premium.
We're delighted to welcome you on board!
The Trusted Insurances Team
The firm promises a 48 hour claim…
The firm promises a 48 hour claim process so your not unduly left hanging without your important gadgets. It's now been almost a full week and I've heard nothing. Unable to work without my laptop and claim status still at processing stage.
21. november 2023
Besvarelse fra Trusted Insurances
Dear Customer,
We are sorry to hear that your experience has not been a positive one.
We have escalated your concerns to Senior Claims and your claim will be reviewed today.
Thank you for your patience.
The Trusted Insurances Team
Can’t fault them very helpful.
Can’t fault them. Very helpful smooth process to cancel the policy on my old laptop and took out a new policy for my new laptop.
27. november 2023
Besvarelse fra Trusted Insurances
Thank you for taking the time to share your positive experience, Lee.
We are delighted to hear that you found the process so seamless while insuring your new laptop.
Your custom is greatly appreciated.
The Trusted Insurances Team.
Besvarelse fra Trusted Insurances
We are pleased that you found the renewal process so hassle-free.
Your custom and loyalty is greatly appreciated Linda.
Thank you.
The Trusted Insurances Team.
Been without a phone 2 weeks!!!
We invest in insurance for assistance during times of need, expecting a stress-free process. However, this isn't the case here. A proficient insurance company handles matters promptly, avoiding unnecessary delays. Unfortunately, this company requests unattainable documentation, such as "proof of usage" or "proof of ownership" in PDF format, which Sky Mobile doesn't provide. Despite having relevant order details and bills, the insurer, Taurus, insists on challenging the claim. I have contacted sky who themselves said they would approve the claim with all the documents provided.. It's advisable to seek insurance elsewhere, preferably through your phone provider, for a smoother experience. Been nearly two weeks without a phone, the document upload process is inconveniently problematic, persisting across various devices and browsers on multiple attempts. I am far from satisfied!!
Claim reference
NCL/TI/00076335/ROB-1
Policy number
787270
Claim submitted
12/11/2023
Current status
UNDER REVIEW
12. november 2023
Uopfordret anmeldelse
Besvarelse fra Trusted Insurances
Dear Customer,
We are sorry to hear that your experience has not been a positive one.
We have instructed the Claims Team to pick up and review your claim today.
You will receive an update via email correspondence before the end of the day.
Thank you for your patience.
The Trusted Insurances Team.
Besvarelse fra Trusted Insurances
Thank you for your 5-Star review James.
We are pleased you found the online application so seamless.
We are delighted to welcome you on board!
The Trusted Insurances Team.
Comprehensive range of cover
Was looking for phone insurance for my daughter's new iPhone and took advice through Money Saving Expert Website which led me to Trusted Insurances. I liked the well presented information about their range of insurance services and the fact that it was straightforward to choose the level of cover and related excess etc. Excellent range of cover provided at a good price.
17. november 2023
Besvarelse fra Trusted Insurances
Thank you for taking the time to detail your positive experience, Michael.
We are pleased you found the website so user-friendly, transparent, and well laid out.
It's great that you have suitable cover for your gadget(s) and peace of mind.
We're delighted to welcome you on board!
The Trusted Insurances Team.
Five star customer service
Five star customer service. I was completely supported through a policy change (from 5 to 7 gadgets) ensuring that previous policy gadgets remained fully covering.
10. november 2023
Besvarelse fra Trusted Insurances
We appreciate your 5-Star feedback Pauline.
We understand how important it is to provide excellent customer service, and how this impacts our customers.
It's great that you received such helpful service while amending your policy.
Thank you for sharing this.
The Trusted Insurances Team.
Seamless renewal transaction
Seamless renewal transaction. Competitive price for the premium.
7. november 2023
Besvarelse fra Trusted Insurances
Thank you for your 5-Star feedback Alexandra.
It's great to know that you found the renewal process so seamless.
Your custom is greatly appreciated.
The Trusted Insurances Team
Affordable policies and easy process
11. november 2023
Besvarelse fra Trusted Insurances
We are pleased you found the online application so streamline and that our pricing structure is to your liking.
Thank you and welcome on board Asif.
The Trusted Insurances Team
Simple and easy
4. november 2023
Besvarelse fra Trusted Insurances
We are pleased to know that you found the online application so straightforward Lewis.
Thank you for your review and we are delighted to welcome you on board!
The Trusted Insurances Team.
It was easy to submit the claim and…
It was easy to submit the claim and emails updated us of the progress.
17. oktober 2023
Besvarelse fra Trusted Insurances
Thank you for your glowing review, Angela.
We are pleased you found the claims process so streamline.
The Trusted Insurances Team.
it was strait foreword to complete
13. oktober 2023
Besvarelse fra Trusted Insurances
We are pleased you found the online application so straightforward Derrick.
Thank you for your review and we are delighted to welcome you on board!
The Trusted Insurances Team.
Best insurance I've ever had
I have had insurance for three gadgets for a couple of years now. Have had to claim about 3 or 4 times overall and it has always been the most straight-forward, stress-free process with the claim almost always being instantly approved. It is also extremely reasonably priced for the peace of mind it gives you. Highly recommend!
6. oktober 2023
Uopfordret anmeldelse
Besvarelse fra Trusted Insurances
Thank you for taking the time to share your positive experience, Paul.
We are pleased that your claim was so expertly handled.
Your customs is greatly appreciated.
The Trusted Insurances Team.
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
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Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.