I've been using Trusted Insurances for the last 10 years and they have always been amazing with accepting my claim. Granted it takes a while to hear back sometimes, but their team is great and the ins... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Do NOT recommend this company at all. Poor Customer Care & Expensive Policy, with strategic holes in coverage. Would not cover being without my Luggage for 3 days despite loss of earnings. Reason... Se mere
Virksomheden har svaret
I purchased travel insurance for a trip back in July via Trusted Insurances.The trip was supposed to be a sort of celebration since my husband recovered from heart surgery, we were returning to the p... Se mere
Virksomheden har svaret
Very competitive because it offers hardware breakdowns, something that the competition fails to provide, for protecting a MacBook Pro in this instance. The same goes for my iPhone. Apple does not prov... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Trusted Insurances is part of Taurus Insurance Services Ltd, a leading provider of lifestyle insurance solutions that has been operating in the UK for over 17 Years. In 2019 we provided protection to over one million devices and as a technology led insurance business we are fiercely passionate about providing quality products and fantastic service.
Trusted Insurances
Skrevet af virksomheden
- Insurance you can depend on
- All of us rely on our devices, such as mobile phones, tablets and laptops, in our everyday lives. So if they breakdown, or are lost or stolen, the need to quickly repair or replace these expensive pieces of tech means it's a good idea to have comprehensive gadget insurance cover, from a provider you can trust, who can quickly get the issue sorted with the minimum of hassle. Trusted Gadget Insurance has been designed with this in mind. We have created a selection of policies tailored to suit people's ever changing lifestyles with different levels of cover, fair and simple terms along with a high quality service, at a price far cheaper than many other insurance providers.
- Bundle & SAVE
- Protect all of your gadgets and your families' too, either individually or under one family bundle policy with Trusted Insurances. For one simple monthly premium you can protect up to 10 devices against Theft, Loss and Damage whether at home, work, study or even on holiday.
Kontaktoplysninger
3,1
Middel
691 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
I suggest not using this company
I took out a policy. I received the details online. I was unable able to open the pdf files as a password was required. I emailed them and it bounced back. I phoned and listened for ages, pressed option 3 it rang for a while then cut me off. I tried three more times and I was cut off every time. I tried to phone the claims line and hung on for 1/2 hr but no answer. I sent cancel notice and I am now awaiting my refund, fingers crossed.
15. april 2025
Uopfordret anmeldelse
Besvarelse fra Trusted Insurances
Dear Howard,
Thank you for providing your details.
We are sorry to hear that your experience has not been a positive one.
Our records show that your policy was cancelled and a full refund issued on 17th April. Please allow 3-5 working days for the funds to reach your account.
Thank you for your patience and understanding.
The Trusted Insurances Team.
Besvarelse fra Trusted Insurances
Thank you for your 5-Star feedback Sana.
We're delighted to hear you found the online application to be a user-friendly process.
It's great to have you on board!
The Trusted Insurances Team.
Not a great start
Took out travel insurance for a holiday tomorrow and after paying, the screen said an email would come with policy etc and if not I was given a number and reference number to call.
Nothing came through on email so I called the customer services number - I had to wait for ages as a pre-recorded message talked about policy stuff blah blah. After pressing option 3 for customer services I just sat listening to very irritating music for a long time. I hung up and tried several times never able to get through, so I gave up.
What a bad start and I can't imagine what it would be like to get through to this lot in an emergency.
Would not recommend
8. april 2025
Uopfordret anmeldelse
Besvarelse fra Trusted Insurances
Dear Customer,
Thank you for providing your details.
We are sorry to hear that your experience has not been a positive one.
UPDATE: A senior member of the Travel Team attempted to call but unfortunately there was no answer. They left a voicemail. They have also re-issued your policy documents.
Please accept our sincere apologies for any delay.
Thank you for your understanding.
The Trusted Insurances Team.
Far too long to make a claim and still…
Far too long to make a claim and still not sorted
3. april 2025
Besvarelse fra Trusted Insurances
Dear Andrea,
We are sorry to hear that your experience has not been a positive one.
The policy attached to your review is not in your name.
Please can you confirm the correct policy number or your claim number at your earliest convenience so we can assist you.
Thank you.
The Trusted Insurances Team.
I mucked up my insurance and was angry…
I mucked up my insurance and was angry with myself and quite upset.Mike talked me through the problems and said he would try and sort it out.I didn't hold out any hope at all.Some days later- no fuss just a good result.Thankyou
4. februar 2025
Uopfordret anmeldelse
Besvarelse fra Trusted Insurances
Thank you for taking the time to share your positive experience Wynne.
It's great to hear of the great service provided by a member of the team. We shall pass on your kind comments to Mike.
The Trusted Insurances Team.
Process was quick and easy
Process was quick and easy, all dealt with fully online with no need to speak to anyone…quote was the best price online, very happy with process and price.
1. marts 2025
Besvarelse fra Trusted Insurances
Thank you for sharing your positive experience Michael.
It's great to know that you found the online application to be a streamline process, and that you are happy with your premium.
We're delighted to have you on board!
The Trusted Insurances Team.
Besvarelse fra Trusted Insurances
We appreciate your positive feedback Muhammad.
It's great to hear that you found the online application to be a streamline process.
We're delighted to have you on board!
The Trusted Insurances Team.
Terrible company do NoT use for medical cover
My daughter taken ill on holiday with medical emergency. Absolutely no response from insurers despite calls and numerous emails.we are still in Brazil and I have arranged to repatriate my daughter with no assistance or communication from insurer. I will now refer to insurance ombudsman on my return. I have raised a complaint with the insurer but no response let alone offer of assistance. I will take legal advice on return Do NOT use this company.
16. februar 2025
Uopfordret anmeldelse
Besvarelse fra Trusted Insurances
Dear Customer,
Thank you for providing your details.
We are sorry to hear that your experience has not been a positive one.
We have escalated this your Travel Insurer to let them know of your experience, so they can arrange to contact you for further assistance and raise a complaint.
Thank you for your patience and understanding.
The Trusted Insurances Team.
The fact that you had a 5 star rating
The fact that you had a 5 star rating, the terms and rates seemed to exactly fit my needs and budget, plus the application went smoothly.
I've now got peace of mind but hopefully I won't need to claim
10. januar 2025
Besvarelse fra Trusted Insurances
Thank you for taking the time to share your positive experience Michael.
We're pleased that you found the online application to be a smooth process and that the policy meets your needs and provides peace of mind.
It's great to have you on board!
The Trusted Insurances Team.
Besvarelse fra Trusted Insurances
Thank you for your 5-Star review Carole.
We are pleased you found the online application to be a streamline experience.
It's great to have you on board!
The Trusted Insurances Team.
DO NOT USE
***DO NOT USE***
If negative zero was and option that's what I would give.
I called medical assistance last night
after a bad fall not just once but 3 times to no answer just a dead line.
Not good enough and I warn everyone to stay clear of this insurance company.
27. december 2024
Uopfordret anmeldelse
Besvarelse fra Trusted Insurances
Dear Kelly,
Thank you for getting back to us with your details so we could locate your policy.
We are sorry to hear that your experience has not been a positive one.
We have passed on your concerns to the relevant team to pick up and arrange to contact you for assistance as a high priority.
Thank you for your patience and understanding.
The Trusted Insurances Team
Very helpful call-handler.
18. december 2024
Besvarelse fra Trusted Insurances
We are pleased to hear you received excellent service and you found it easy to cover your gadgets.
Thanks,
The Switched-on Insurance Team!
Besvarelse fra Trusted Insurances
We are pleased to hear you received excellent service and you found it easy to cover your gadgets.
We are happy to have you as part of our Trusted family!
Thanks,
The Trusted insurance team!
So I've always insured my phone through…
So I've always insured my phone through trusted insurance even getting my friends to sign up. I've always paid my premiums. I cover my phone for loss amd theft. I was on a night out for my friends birthday party.. my phone was stolen, I have reported ot to the police and report my loss including immobiliser website and the handset has been blocked. The have refused my claim. The have treated my case horrendous including not dealing with the Information I've sent them correctly. I have autism blood cancer and very vulnerable. I have had a traumatic experience and will urge anyone with caution not to use this insurance company. I'm not having to wait for a reply for a review of the case and also a complaint has been maid. If someone steals your phone amd you have insurance and pay every month you should never be treated in this way. I just hope it dose happen to anyone else. Il be waiting on a reply and taking this to the financial ombudsman.
3. december 2024
Uopfordret anmeldelse
Besvarelse fra Trusted Insurances
Dear Jonathan,
Thank you for providing your details.
We are sorry to hear that your experience has not been a positive one.
Our records indicate that your concerns were logged as an official complaint yesterday. Our Customer Relations Team have issued your complaint final response letter after a full investigation into your claim was completed.
You should have received this to the email registered on your policy.
Thank you for your patience and understanding.
The Trusted Insurances Team.
Easy to do and competitive
Easy to do and competitive. First payment would not load so had to do it all again which was a bit of a pain
24. november 2024
Besvarelse fra Trusted Insurances
Thank you for sharing your experience Aisha.
We're sorry to hear that you had issues with the payment. However, we're pleased this went through and that you are happy with your policy and premium.
It's great to have you on board!
The Trusted Insurances Team.
Easy to arrange and provided the cover…
Easy to arrange and provided the cover we were looking for, at a good price. One must have was not to have a refurbished phone replacement, which the policy stated a new phone would be available.
10. november 2024
Besvarelse fra Trusted Insurances
Thank you for your 5-Star review Ian.
However, we must inform you that this is not a new for old policy, as per page 16 on your policy booklet, where it stipulates the following: 'Where we replace the gadget(s), the replacements may be pre-owned, refurbished or remanufactured (not brand new). This is not a new for old insurance policy.'
The Trusted Insurances Team.
Really helpful knowledgeable customer…
Really helpful knowledgeable customer services. Addressed my query efficiently and explained everything as we went along. Good value for money
15. november 2024
Besvarelse fra Trusted Insurances
Thank you for taking the time to share your positive customer experience Sam.
It's great to receive such wonderful feedback regarding our staff.
We will pass on your kind comments to the representative.
We're delighted to have you on board!
The Trusted Insurances Team
Quick, efficient and easy!
Very impressed 2 weeks from submitting my claim to receiving my repaired device back. Very clear about all the information they need and efficient! Thank you for making it so easy.
14. november 2024
Uopfordret anmeldelse
Besvarelse fra Trusted Insurances
Thank you for taking the time to highlight your positive experience Alicia.
We're delighted to hear that you had a streamline claims journey.
The Trusted Insurances Team.
Zuleima was a great help and found my…
Zuleima was a great help and found my family a great deal to insure 3 of our mobile phones.
I can't fault their customer service.
It was a straight forward process, and not a long wait time to be connected to an actual human.
Well done and THANK YOU.
24. oktober 2024
Uopfordret anmeldelse
Besvarelse fra Trusted Insurances
Thank you for taking the time to share your positive customer experience Kev.
It's great to hear of the helpful service you received from Zuleima.
We will pass on your kind comments to let her know.
We're delighted to have you on board!
The Trusted Insurances Team.
Very pleasant and helpful member of…
Very pleasant and helpful member of your team, even when my signal dropped all the details was emailed to me and purchase was completed
15. oktober 2024
Besvarelse fra Trusted Insurances
Thank you for taking the time to share your positive customer experience Mrs. Wardle.
We're pleased to hear of the professional and friendly service you received and that this assisted in the completion of your setting up your policy.
It's great to welcome you on board!
The Trusted Insurances Team.
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.