Had a query with billing so called and spoke to Bethany Stone and Jon Higgins. Found the whole experience very pleasant and efficient unlike a 5 week nightmare with BT recently. How refreshing to find... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
I reported a dead landline at 10.00 hours on the 14th February to be advised Open Reach/Bt were quoting a forty eight hour service time.In the event following my polite grumble to True Telecom,thei... Se mere
Virksomheden har svaret
We were having trouble making the wifi range extender work. Rang True Telecom and were put through to Jaimie who we had spoken with before on a different matter. He took the time and effort to resear... Se mere
Virksomheden har svaret
I have had an issue with True Telecom regarding incorrect billing for well over a year. I tried on numerous occasions to get a credit I was owed but nothing happened. Earlier today Bethany Stone fr... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Oplysningerne kommer fra forskellige eksterne kilder
We tailor our packages to suit the needs of every business and strive to deliver an outstanding service to each customer. Our customers are at the heart of what we do and as part of our on-going commitment to deliver a great service to our loyal customers, we welcome any feedback on ways that we could improve.
Kontaktoplysninger
Lakeview West, Gaellon Boulevard, Crossways Business Park,, DA2 6QE, Dartford
- 03333 20 72 22
- feedback@truetelecom.com
- www.truetelecom.com
4,0
God
162 anmeldelser
Ingen nylige anmeldelsesinvitationer
Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Gavin Badrick
Our company needed to take over a telephone line owned by another company in a different district. We needed a new line installed and then to transfer the ownership of the line whilst retaining the original number. Gavin made this complicated process very smooth and stress free and I felt very secure and confident in his handling of the situation. He was polite, good natured, very efficient and obliging. My previous experiences of any transaction involving BT have been horrific but Gavin ensured that the transfer was smooth and as trouble-free as possible. I would definitely recommend him - and by extension, True Telecom!
Val Nurse, KVT BusinessCare Ltd
25. november 2016
Uopfordret anmeldelse
Besvarelse fra True Telecom
Hi Val, thank you so much for taking the time to leave positive feedback about about the level of service you received with True Telecom. We are delighted to hear that Gavin was able to assist you with transferring your line, at True Telecom we strive to deliver the best service possible, to ensure that our customers are 100% satisfied, so it is great to hear about your experience. We will make sure that Gavin's efforts are recognised internally, many thanks.
coldcalling
True telecom may be wonderful, and that's why they have called me seven times and counting to try and sell me their services.
Trouble is any company that does not get the message you are not interested after that many calls, can't be that great
I think I'll give them a miss..
15. november 2016
Uopfordret anmeldelse
Besvarelse fra True Telecom
Hi Edward, we are sorry to hear that you have been receiving multiple calls, if you would be able to email any further details to feedback@truetelecom.com, then we can make sure that your details are removed from our system, many thanks.
Service like it used to be. BT never AGAIN!
I called True-Telecom with a line fault problem and got through almost immediately without the long wait. I received a call back about fifteen minutes later with an appointment for an engineer to call the very next day. Engineer turned up, problem fixed. I left BT on the grounds of extremely poor service. I shall never return to them again. Well done True Telecom.
2. november 2016
Uopfordret anmeldelse
Besvarelse fra True Telecom
Hi Stephen, thank you so much for taking the time to leave feedback on True Telecom. We are so glad to hear that our team were able to resolve your issues, if you could provide us with any other details on who you spoke with, then we can recognise their efforts internally. Many thanks.
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.