Trinity Estates Anmeldelser 1.271

Avoid Trinity at all Costs, Appalling Service. Communal Door does not Lock although 3 Different Contractors have attended it. Leaving Vulnerable Adults without external Safety.
3 Contractors Paid for…..and still not Fixed. Service Charge Jumped up in Double within 3 Years
Disgusting Service

Property management is always going to be a challenge, but since we changed from previous agent to Trinity, it has been much better!
Zhara, really has taken the time to get the small issues completed, which we face as residents, and has been very supportive, so happy with the service she provides! In addition, she takes the trouble to get involved and has much more of a personal touch, as visited our flats to see the issues, then arranged these jobs, and were completed within a week, so well done! Trinity do respond and have a much easier response and follow up

Magda was very helpful today and literally saved my life financially.

I had made an error on paying some ground rent and paid it to Trinity and that was the incorrect company .

Thanks to Magda she is transferring the funds back into my bank account .
Excellent service and support 5 star ⭐

Zahra Lyamani our building manager working on behalf of trinity estates.
This is the worse women we have ever had to deal with and we have dealt with some useless people from trinity before.
The service charges rise every year with out fail
This is mainly due to overspending on their behalf.
We have no access to the budgets saved up each year.
The whole building is unhappy, no reply and communication from this lady
Ignores anything you ask for.
Proof of spending and the bills.
A very rude and Incompetent lady
The company as a whole is awful

We are now seeking legal action as we have a right to all this information.
Since 2020 -2026 Thai company has been terrible for all the residents in the estate.

Three years after they replaced the previous managing company we still haven’t been
Issued with any accounts
Excuses after excuses, we will definitely be replacing them as soon as we can

Magda and Danyal have been really helpful with impeccable customer service thanks

I experienced a water leak in the bedroom of my one bedroom flat caused by damage to the communal roof.
I am an overseas landlord, my tenant and letting agent initially contacted Trinity Estates to report the issue and damage caused to the bedroom wall, however, unfortunately after a repeated attempts there was little response or coordination which led to delays, more damage and frustration by my tenants.

Once my tenant and letting agent informed me directly regarding both the leak and trying to communicate with Trinity, I immediately contacted Trinity Estates.
After a few calls, I requested to speak with the Senior Property Manager, a polite, decent and professional lady named Lois, who was helpful and eager to address my concerns.

From that point onwards, the response was immediate and well managed indeed, the experience changed significantly.
Lois was polite, understanding and kind, she immediately took ownership of the situation. Lois assigned Gabriela, a Customer Service Agent to manage my case, a polite and concerned Gabriela quickly understood the severity of the issue, inconvenience to the tenants and the potential for further damage internally as the rains continued.

Gabriela acted without delay, courteous, professional and coordinating the relevant departments, including the insurance team, in order to ensure the matter progressed smoothly and efficiently with Lois’s guidance. Gabriela was polite, responsive, compassionate, and reassuring throughout, which was greatly appreciated, I am very grateful to Gabriela & Lois, both Lois and Gabriela truly embraced my concerns.

Lois and Gabriela provided frequent updates, were readily available when contacted or kindly returned my calls and ensured that the necessary external and internal repairs were arranged promptly and professionally.

I would also like to thank Alice from the Insurance team for her urgency, politeness, and clear communication throughout the claims process, very kind indeed.

Once I was connected with Lois, Gabriela, and then in due course with Alice, who I must mention are all a real credit to Trinity Estates, the matter was handled thoroughly and professionally. They were an absolute pleasure to communicate with, and their support, kindness, and follow-through were genuinely very much appreciated. The workmanship in the flat was also of a high standard.

My sincere thanks to Lois and Gabriela for all their efforts, support, prompt replies and kindness, much gratitude indeed.

Again all three ladies are a credit to Trinity Estates.
I wish them all the best always, thank you.

Utterly incompetent, rude and unprofessional, Trinity (mis)managed Dehavilland Studios E5 for a decade, until - finally - we kicked them out. Avoid at all cost.

Thank you very much for your help, Mrs. Magdalena

My experience with Trinity Estates has been extremely disappointing. Their entire approach appears to revolve around issuing invoices and chasing payments, often without any clear evidence of the service being provided. I have received incorrect and duplicate invoices, and every attempt to get clarification has been met with unhelpful responses or no response at all.

Despite never missing any payment in my life, Trinity referred my account to solicitors after sending only 2 reminder letters for an incorrect payment which seems to be a duplicate — with no warning, no explanation, and no attempt to resolve the issues I had raised. They also added an extra £200+ fee, even though the solicitors confirmed that my case had not been opened and they had no record of me.

When I tried to speak to Trinity to understand what was happening and to request access to my account information, they refused to engage, simply repeating that the matter had been “referred” and was no longer their responsibility. They blocked me from accessing the portal as well. Meanwhile, the solicitors could not help because they had no file for me. I was left completely stuck between two organisations, neither willing to assist.

What has been most upsetting is the total lack of compassion. I explained clearly that I am currently abroad caring for my father, who is receiving end‑of‑life care. This made no difference whatsoever to Trinity’s staff. There was no empathy, no flexibility, and no willingness to help – only more invoices and additional charges.

Based on my experience – and the many similar reviews online – Trinity Estates urgently needs to improve its communication, accuracy, and basic customer service. Residents deserve transparency, professionalism, and at the very least, a degree of humanity!

I would strongly caution anyone considering using Trinity Estates to be prepared for poor communication, unexplained charges, and a complete absence of support.

Wouldn’t give one star but no option! Over priced maintenance fee and we don’t get what we’re paying for!

Very poor service, and charging more and more. Dont wanna talk to you on the phone either

Reported limited water 4 weeks ago and no one has bothered to call or follow up.
Call them daily but get no response .
Absolutely shocking service !!!!!!’

Zahra was very attentive to my request and sorted the repair quickly and efficiently. Many thanks

In their own words..

The Accounts reveal a deficit of £10,862 which represents 15% of the annual service charge. This deficit has been apportioned to each unit in accordance with its percentage of the total service charge. The deficit has
occurred in several areas but primarily in the headings set out below.
Landscape maintenance: Due to taking handover of further areas part way through the year.
Directors and officers insurance: Not budgeted for.
Company secretary fee: Not budgeted for.

Imagine having the cheek to up service charge due to miscalculated accounts, for typical recurring business costs like insurance and secretary fees. Such a poorly ran business and the sooner the government have more regulation in place for estate management cowboys like these, the better.

Reported burst pipe in HRU to Trinity Estate out of hours service . Engineer came and turned off water supply, electric, and left bucket to catch water. And told me they are unable to fix the problem and had only been asked by Trinity to isolate the HRU. However more water leaking than before after engineer has been and flooded my flat damaging carpet throughout. I have two cats what are distress by the water an inch high and they a scared to walk through being cats and basically been in one spot frozen like a leaf while shaking with fear because as we know cats are afraid of water.

A day had passed and I contacted Trinity again to explain I have no heating, water and engineer switched off electric due to water flowing from HRU into electric sockets and health & safety risks And I just kept being told the matter is with thier team. I explained the water has flooded my home and needs to stop. All I am told is matter with team even despite the pipe has burst for two days and my home has become unliveable To make matters even worse. I emailed the property manager few times stressing urgency of the problem and got no reply. Left to live in flooded flat with no heating, water, electric. Absolutely disgusting.

We’ve recently had the pleasure of working with Michelle Coates, and the experience has been outstanding from start to finish. Michelle is incredibly knowledgeable, proactive, and genuinely committed to delivering the highest standard of service.

Her communication is always clear and timely, and she manages every stage of the process with professionalism and attention to detail. Nothing is ever too much trouble, and she consistently goes above and beyond to ensure everything runs smoothly.

It’s rare to find someone so dependable and easy to work with. I wouldn’t hesitate to recommend Michelle — she’s an asset to any project or team.

Working with Michelle is always a please. Her industry knowledge and depth of experience helps us work through difficult and challenging jobs across many different trades.
Its a great help to a contractor when a property manger understands the technical side of the jobs we undertake and is able to lease between tenants and owners making the process smooth.

Really helped explain my enquire