Trax NYC Custom Jewelry Anmeldelser 

Purchased a 20” silver chain and it was a little short for me. Chain was exactly what I ordered and quality was great! I started an exchange and it went seamless and smooth. The help I received from Benny and Ciara was top notch. Recommend getting with TraxNYC for all your jewelry needs!

What made my experience amazing was the associate who helped me make maybe the biggest purchase of my life. A engagement ring for my best friend and love of my life. She addressed all my concerns, and made me feel like she wasnt just trying to make a sale, she made me feel like she wanted to make sure I was happy and comfortable with the purchase. Shout out to Stephanie @TraxNYC! She was amazing!

I have nothing but great things to say about TraxNYC. I worked with Jon who was fantastic since the get go. He was patient, kind and understanding. He also was able to work a great deal out for me. I would def consider reaching out to TraxNYC for your jewelry purchase!

Jacob’s was awesome, very happy and helpful got exactly what I wanted

I had an excellent experience working with Jacob at TraxxNYC. He was professional, knowledgeable, attentive, and provided outstanding customer service throughout the entire process. His professionalism and dedication made the experience seamless and enjoyable. I would highly recommend Jacob to anyone looking for exceptional service.

Jon made it super easy and stress free, very knowledgable and he also saved me some money as well! Can't ask for anything more

Jon made my purchase super easy. He is the best. 5 stars go to him

I cannot say enough good things about my experience with Jon at TraxNYC. From the very beginning, Jon went above and beyond to make sure my engagement ring came out exactly how I envisioned it. This was a completely custom process with multiple CAD revisions and a lot of small details that were important to me, and Jon was incredibly patient, responsive, and accommodating every step of the way.

He took the time to communicate with me directly, answer every question I had, work with the production team on my changes, and make sure I was completely comfortable before anything moved forward. He also helped me secure an incredible 5.03 carat F/VS1 IGI-certified oval diamond, and the finished ring absolutely exceeded my expectations.

What impressed me most was that I never felt like I was just another sale. Jon genuinely seemed invested in getting this ring right for me, and that level of customer service is rare, especially with a purchase this important.

The finished ring is absolutely stunning, the craftsmanship is beautiful, and the entire experience made me confident that I chose the right jeweler. Jon earned a customer for life. When it’s time for our wedding bands, I’ll be contacting him directly without hesitation.

If you’re considering working with TraxNYC, ask for Jon. I genuinely could not recommend him more highly. 10/10 experience from start to finish.

5 stars Bro I love watching your videos you're funny as hell thanks for the entertainment maybe one day I can come to new York and meet you man

I like what trax nyc is doing for people he's not only giving out high end jewlery for reasonable prices he's also giving back to people all over the world who didn't contribute to his success thru giveaways and great entertaining content so in my eyes trax is what we like to call the worlds champion big ups big bro

Don’t talk about your customers like trash peasant boy!

They offered me a good deal, good price and everything worked perfectly, even i messed up and asked to change the ring size at "last minute" Benny from Trax helped me with the Transition Payment. everything worked perfectly and my Ring was there in 9 Days from New York to Germany. I would buy again and i cant relate to the negative revievs. Thanks.

Traxnyc I win about the chain how do I get the reward from you please let me know

Bought a 14k gold pendant cross with diamonds 11227 and within 6 months of it being stored in a drawer the gold faded and discolored in a way I’ve never seen before. Even after cleaning I can’t get rid of the discoloration. None of my 14k gold jewelry has ever done this. Will need to get it tested now to see if it’s even 14k.

The 925 chain combo deal I got the necklace and it was half silver and half beads look like costume jewelry definitely not what was in the picture on the website they told me to take it to the pawnshop to have it checked what jewelry store says that

Best jewelry deals in New York City

Better jewelers out there plus they overpriced on the watches which I went in there for.. old models sell at new model prices so do visit other jewelers before going if you don't believe me.

I had the pleasure of doing business with representative Nasir. He guided me through the purchasing process, found the piece I wanted. Made the customizations that I wanted and made sure the order was sent on time.
Through the entire process the contact was easy without any hassle. Highly recommended!

If everything goes alright i guess you be okay with TraxNYC but if something does go wrong god help you, cuz u got big headache coming your way trying to solve it. My case was simply that they got my order wrong even though the girl assistant stephanie assured me that everything will be fine, so thankfully i screenshot that statement as a proof because i live in UK so shipping back and forth from US would have been such a hassel. And my fear came to reality, when i received my chain it was yellow gold when specifically told them i wanted white gold. But anyway i understand mistakes does happen, especially when its a big team so i told stephanie about the wrong order and she told me they are happy to exchange it and for all the trouble they will credit me $100 which is about £70 in UK. But the big issue was i had paid £240 in duty fees on top of the chain price to receive the item from customs so that was the problem for me but ofc they didn’t care. So I just asked her to assure me that when they send the new chain, make sure to pay duty fees this time for me because i am not paying £240 twice which they were happy about. So long story short, to get the correct return label that was another story, it was such a long hassel and then after they confirmed they received the chain back they took forever to post the new chain and till this date they have not, they keep on saying be paitence. I have been patience for exactly 1 month yesterday so finally i lost my patience hence i told them to refund me my amount, i don’t want $100, i don’t want nothing more, nothing less simply what i paid for. After all these useless hassel stephanie told me i have to wait another 9 days to receive the refund amount so currently i am waiting for my money back. The just don’t undertstand the fact that why any customers should go through all these problems just for bringing the business to them, esp when it was sellers fault and which is why i am in this place right now, fighting useless arguement just to get my point through. All she says is Be patience, when if you think about i simply borrowed them the money to keep for one month whereas i did not receive anything in return, not a chain, not a compensation, just lost £240 on duty fees and ofcourse time. Useless customer service. I am so close to go to my bank with all the evidences for chargeback claim but i will wait for lil bit longer.

Trax is a great man with an amazing business in the diamond district, really great staff and layout, will do anything to get the customer what they want.