Travelclaimsservices 

Something must be done about insurance companies that sub-contract out the claims to companies like this.
A lot of them have good reviews but that is largely deceptive because in the end it's about how difficult they make it for you to claim when you have all the proof -especially in the light of Covid ( flights and holidays cancelled) .
It's appalling.

This company handled the claim on a recent travel claim I had it was a nightmare and quite the worst company I have had the misfortune to deal with

This company is possibly the worse company I have ever dealt with, please do not use any Travel Insurance company that are underwritten by Travel Claim Services. My parents used Asda Travel, although Asda have nothing to do with anything after taking payment!

Firstly, they accused my parents of telling lies. Even stated they had listened to the call recordings and my mom hadn’t declared an existing illness but they later accepted that the call hadn’t been listened to and that my mom had declared the illness.

They advised that until they were in receipt of a Drs letter, at a cost to my parents, they would not look at the claim. They were later advised by the Financial Ombudsman to refund the cost.

I could continue with their list of incompetences including Data Protection breaches but I don’t think I would have enough characters.

12 months later and my mom is still awaiting a letter of apology for defamation of character; she is not a liar!

Avoid like the plaque unless you're wanting to involve the Ombudsman and have to fight for the claim to be paid.

This company claims to be regulated by the FCA but does not adhere to any of the guidelines. My daughters valid payments have been delayed since April with excuse after excuse, claims of a further 45 days needed was the latest message received in November 2020. They do not answer emails and are oblivious to the hardships they cause. Financial Ombudsman needs to grow some teeth and tackle this appalling company. Avoid it if you can

An absolutely stench ridden company, I want to swear my head off about these parasites, but no, I am going to be constructive, not a chance of getting my money back, £100.00 excess per insured person, really, that's more than the claim.
When are we going to be protected from companies like this, you really get to know the scum you are dealing with when there's a pandemic dont you?
Never again will i pick an organisation that has Mickey Mouse as it's CEO.

Another Update Ripped off even further by TCS.
Had to call them on their 0844 number only to be on the line 44 minutes and being charged £26 for the pleasure and still no answers. No warning of charges on their website so beware

I purchased a travel policy through Go Insurance In August of this year prior to a trip to Crete with my 2 daughters. Unfortunately on the second day of the holiday my daughter was rushed to hospital and subsequent stints in intensive care following a burst appendix and Peritonitis. It was an awful time. After a call to the insurance they confirmed we were covered but upon returning to the UK mid August i submitted all of the required documents but still NO settlement has been made. No one is availble to speak to and each time ( Just inside their 45 day SLA) i receive an email saying that information that I provided initially is still missing. I have submitted these documents 4 times and nearly 3 months after the event no one has ever called me to answer my email and request for any confirmation that my claim is being processed. As it stands we are over £2000 out of pocket with no sign of a resolution soon. Companies like this shouldnt be in business, never mind hiding behind the fact that we are amidst a global pandemic - other companies still function so there is no excuse.

I purchased a Co-op Travel Insurance policy underwritten by Travel Claims Services Ltd early this year (pre-pandemic) to protect a large outlay I made for a holiday to Disney.
I paid £195.27 for a 'Gold' standard policy and can add this to the money I lost due to covid enforced flight cancellations.

I booked the holiday myself and had paid for everything upfront. Flights were through KLM (another story there) but they refunded me eventually.
Accommodation however was a different story - the owner said that he couldn't (more likely wouldn't) refund me and so the process began in trying to recoup my £1600...

To cut a long story short, Travel Claims Services Ltd refuse to refund the costs as the landlord said best he could offer is to rebook another for time - no guarantees, paperwork, just word of mouth. A lot has changed since March this year and a holiday to the States is not an option for me anytime soon. At the end of the day the holiday was CANCELLED and these unscrupulous sharks will use any excuse not to pay out.

To add to the pain when dealing with them, they take weeks, months even, to respond and follow-up on claims. All DELAYING tactics in the hope that you will go away.

I would STRONGLY recommend that you AVOID buying any policy with them if you possibly can and looking at some of the other reviews on here, I am not the only one.

Next stop from here is the Financial Ombudsman to see what they have to say..

I also wanted to add that the Co-op even advised the Martin Lewis Money Show Live that they would be covering for holidays impacted by Covid enforced cancellations. What they actually meant was that they would be happy to take peoples hard earned cash for a policy that they had no intention of honoring.
I really hope that companies who behave in this manner are exposed and held accountable. Unfortunately, as Travel Claims Services Ltd hide behind bigger branded names to sell the policies, I doubt this will happen anytime soon!

Despicable. A claim went in in April 2020 due to a holiday being unable to be taken due to the pandemic and subsequent UK lockdown. Email after email resulted only in referring back to the holiday provider who provided everything required of them. No response. To enable rebooking in November these cowboys were chased again only to be told a claim couldn't be made after all. To have wasted all of our time and kept us all hanging on like this as well when they should have pointed this out at the beginning.

I sincerely hope karma will step in soon and that the insurance industry in general get their comeuppance over their behaviour through the this pandemic.

cowboys...plain and simple...had a stone wall claim held for over 7 months now...COVID my @r$e, people can work from home...45 days to respond per email!!! useless...what on earth do they do for their money

I will ensure I do not have any dealing with this lot again...i will doubly ensure any policy has nowt to do with them....rip off merchants

My experience is pretty much the same as everyone else it would appear! Waiting since April 2020 for my claim to be satisfied. Delaying tactics are unbelievable - they have evidence needed but still refuse to pay the shortfall of monies paid out - which are still incurring interest on a credit card. Issued a complaint - even that cannot be dealt with within the 56 day timeframe by Mapfre Abraxas! MULTI TRIP INSURANCE should be ashamed - quick to take renewal monies on a yearly basis but don’t care about the customer service/contact afterwards. Avoid at all costs!

After more than 7 months, lots of chasing, one wrong settlement statement, an appeal, more chasing, an ombudsman complaint, more waiting, more chasing a second settlement statement ( this time correct) finally........I got my claim payment.

It’s been an exhausting 6 months and an anxious wait. At least I now know who not to take insurance out with. I will never use any Virgin Money or any Virgin branded product again.

Mickey Mouse company. Avoid at all costs.

My story is the same a everyone else’s sadly. Eight months later still no resolve. Shocking archaic system of having to wait 45 days plus for any kind of reply. I made a complaint and they couldn’t even deal with that in their timescales! I feel so sorry for the people who work there as its clearly a systemic problem. Many small businesses have come up with some amazing innovative strategies to deal with the pandemic but Poldark would have dealt with this more efficiently!

Like most reviews here, I’ve waited nearly 8 months for this company to assess my claim for a curtailed ski trip in March due to COVID-19 - I’m still waiting.

They email roughly every 45-60 days requesting information which I’ve already sent - I then have to wait another 45-60 days for their next delaying tactic...this time, they claim my latest email contained a zip file which they could not open. This is clearly a lie as my sent email had 2 PDFs attached! They are clearly lying to delay paying out which is completely unacceptable and unprofessional. I have now made 2 complaints direct to the company and a made a formal complaint to the Financial Ombudsmen.

Stay clear of this company and shame on Co-Op travel insurance for using them. I have also made a complaint to Co-op about their own service and they have not replied in nearly a month. I will never use the co-op or any of their services or shops again.

I can't even get my claim in to them.

Email just keeps bouncing back.

Claim 198 days old. Fail to meet their own timescales. Ask additional questions which could have all been included in first contact and proceed to put you back at the bottom of the pile then followed by another question to put you back again.
Complaints procedure a joke, they have now come back saying cannot meet their timelines and it could be 20 weeks to review a complaint and if I wish I can contact the Financial Ombudsman, which is what I shall be doing

I too have been waiting since April for these people to process my claim. Seven emails, three lots of information sent to them, usual excuses. I have even copied to their boss, a Spanish woman named Irene Garcia. Google her.
Her email is igarciaatinsureandgodotcom

Travel Claims service ltd should really be closed down.
They 100% delay, misinform run you round to test your resolve.
Hopefully a fall out from the pandemic will make customers choose a quality insurance company based on healthy reviews and in-house underwriters.
So disappointing a company like this can trade really are 3rd world.

The worst business ever. Useless is too weak a word to describe how awful they are. I am in the throws of reporting them to the ombudsman and now taking them to a small claims court. I cannot understand how they can be so utterly inept.