Tourist Israel Anmeldelser 

694
TrustScore 4.5 ud af 5

4,3

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Se, hvad kunderne siger

Bedømt til 2 ud af 5 stjerner

I signed up and paid for a 2 day group tour to Petra and Wadi Rum in Jordan from Tel Aviv. The price ended up being significantly higher than advertised and they were very slow to reply to my queries... Se mere

Virksomheden har svaret

Bedømt til 5 ud af 5 stjerner

1 day tour to Jerusalem was absolutely fascinating. The tour guide, Sharif, was incredibly knowledgeable and made this a really interesting and worthwhile experience. He took us all over the Old Cit... Se mere

Virksomheden har svaret

Bedømt til 5 ud af 5 stjerner

Well organized. Everything flowed smoothly. Appreciated how our guide (Yael) took time to read the scripture passages connected with the places we visited (e.g. Jesus’ baptism, temptation, etc). Nic... Se mere

Bedømt til 5 ud af 5 stjerner

1. may need to tell clients how rigorous climbing up could be to 40 & above aged people. even for me who steadily exercise kendo & ballroom dancing every other days, it was tough climbing up. 2.... Se mere

Virksomheden har svaret

Virksomhedsoplysninger

  1. Rejsearrangør
  2. Turistbureau

Skrevet af virksomheden

Tours and things to do in Israel - activities, tours, hotels, and off the beaten track activities in Tel Aviv, Jerusalem, Galilee, Negev, and Dead Sea


Kontaktoplysninger

4,3

Fremragende

TrustScore 4.5 ud af 5

694 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

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4,3

Alle anmeldelser

(694)

3 anmeldelser inden for de sidste 12 måneder

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Bedømt til 5 ud af 5 stjerner

Those Guider and the driver was very…

Those Guider and the driver was very friendly and gentleman I can’t way to be back thanks very much for both of them

30. juni 2023
Uopfordret anmeldelse
Tourist Israel-logo

Besvarelse fra Tourist Israel

Dear Traveler,

Thank you for your kind feedback! We are happy to hear you've had a good experience with our tour guide and driver. We would love to welcome you on more tours in the future.
Have a great day!

Bedømt til 5 ud af 5 stjerner

Amazing views, excellent guide

We had a precious time!
Well planned, perfect timing, beautiful places.
A mention apart for the guide (I dont remember his name now): he was a real guide. Made everything even better with his patience and knowledge.
It wouldnt be possible for us without the advice of Shimrit of the staff of Cinema Hostel. Thanks to her too!
Thanks for everything.

19. juni 2023
Uopfordret anmeldelse
Tourist Israel-logo

Besvarelse fra Tourist Israel

Dear Miguel,

Thank you so much for the lovely review! We're absolutely delighted to hear that you had an amazing time on your trip, and especially that you found our tourguide patient and knowledgeable. We will be happy to welcome you again on more tours in the future.
Have a great day!

Bedømt til 4 ud af 5 stjerner

2 day Petra

actually, it should be 4.9.

Overall it was excellent but there were a few things that bothered us.
It wasn't clear that the morning in Aqaba would cost extra. We thought it would be "regular" sightseeing. The private beach was very nice though. It also wasn't clear to all to bring a bathing suit.

The other things that detracted were lack of USB on the bus in Jordan and that the electric outlets at the camp were unusable. The pattern of the socket was neither Israeli style nor US or European style.

Also having to pay for drinks just didn't feel right.

On the plus side, the guide was superb. The organization was to a tee. And the bus drivers were excellent.

20. juni 2023
Uopfordret anmeldelse
Tourist Israel-logo

Besvarelse fra Tourist Israel

Dear Traveler,

Thank you so much for your kind feedback. We appreciate your positive review and understand that there were some aspects of your trip that could have been clearer or more convenient. We apologize for any confusion regarding the additional cost in Aqaba and the lack of clarity about bringing a bathing suit. We will take your comments into consideration and make improvements to ensure a smoother experience for future guests. Regarding the USB ports on the buses and the electric outlets at the camp, we will look into these matters and strive to provide better amenities in the future. We appreciate your compliments about our guide, organization, and bus drivers. Your feedback is valuable to us as we continuously strive to enhance our services.
Thank you for choosing us and sharing your thoughts, have a great day!

Bedømt til 2 ud af 5 stjerner

A great start that ended in disaster !!

We booked the pick up in Tel Aviv pick up point for Jerusalem, bethlehem and the dead Sea.
Pick up was downtown at 6.30 am. Pure chaos at the pick up point and we left late. Our tour guide for Jerusalem was amazing, warm and full of information. Loved it. We arrived at the Palestine border where the 2nd tour guide took over and he was not so attentive and had a could not be bothered attitude, he cohersed everybody into a gift shop where they closed the doors with everybody inside and did a big spiel trying to sell stuff, I immediately felt uneasy with this as it was clear he was doing this for a kickback, a lot of the other people on the tour were very unhappy with this. He then asked on the bus who wanted a burger etc with a show of hands and stated $10 per person, the place we went to was a joke... like a cafeteria, pure chaos and three guys who looked like security men throwing burgers around.
We finally got back on the bus after seeing no more than a glimpse of the church birth place of Jesus.
We now are stuck in traffic for the longest time before we met back with our initial tour guide.
It's now beginning to get very aggravating stuck on this bus. The tour guide was very apologetic and then announced that we did not have time for the Dead Sea.
We spent hours on this bus in heavy traffic, it was horrible.
The tour guide then stated that we should write a complaint and this was announced to the entire bus, he said the company will have to do something for you and he was so very sorry.
I wrote there and then to the company Tourist Israel, and then followed up with phone calls and voicemail to no avail at all.. finally received email back stating that they were sorry and they would like to offer us a complimentary tour or we could transfer it to somebody else.... Joke... we won't go back to Tel Aviv, it was a once in a life time thing to do. Which was ruined !!
I might add that we were 5 adults 3 of whom were elderly and we were on this bus for hours.... very uncomfortable and challenging. I wrote back to the company and told them that I thought 50% per person refund would be adequate for compensation, it obviously fell on deaf ears as I received a response once again offering a free tour.... unbelievably upsetting to say the least.
We got on this bus at just before 7am and got off it around 20.00 hours very stressed. I hate to complain and if we had had the first tourguide for the entire day, I have no doubt in my mind it would have been spectacular.... it was all ruined by the Bethlehem/Palestine tour guide who to me obviously was getting a financial kickback from the gift shop and cafeteria he took us to..... there was no mention of this in the tour description.

17. maj 2023
Uopfordret anmeldelse
Tourist Israel-logo

Besvarelse fra Tourist Israel


Dear Paul,

Thank you for sharing your experience with us. We sincerely apologize for the inconveniences you faced during your tour. We understand the discomfort caused to you by the lengthy bus ride and the heavy traffic conditions, which unfortunately are beyond our control.

We appreciate your positive feedback about our tour guide in Jerusalem and regret that the tour guide in Bethlehem did not meet your expectations. We take your concerns seriously regarding the visit to the gift shop and the cafeteria. We will review this matter internally to ensure such incidents are minimized in the future.

Regarding the missed opportunity to visit the Dead Sea, we understand your disappointment. Unfortunately, due to the delays encountered earlier in the day, there was insufficient time to include this stop as planned. However, we offered you the opportunity to participate in a complimentary tour or transfer the booking to someone else as a compensation. We understand that you did not find this resolution satisfactory and encourage you to be in touch with us so we can come up with a solution you are happy with.

Have a nice day.



Have a nice day.

Bedømt til 5 ud af 5 stjerner

8 Day Christian holyland tour

Just completed the 8 day Christian Holy land tour with tourist israel and highly recommend this company. All the days were daytrips which suited us as we met new groups of people every day and the locations that we went to was a dream come true. All our guides were very knowledgeable of the locations we went to and the company always sent me notification of the next days itinerary. Start and drop off points were at a centralised location which was within a 5 to 10 minute walk which was very good as it saves time travelling on a bus picking up people. Price didn't include entry fees but I was advised of the cost for all of these before our tour so no surprises there. Thank to this company for an excellent holiday and a once in a lifetime experience

11. juni 2023
Uopfordret anmeldelse
Bedømt til 3 ud af 5 stjerner

The company of Tourist Israel was great, but we were disappointed that the tour didn't meet expectations.

The company of Tourist Israel was great to work with, official, organised and professional.
Unfortunately the tour was not the same. No-one else were on the tour, so my friend and I received a private tour which was cool. Beforehand we were told this was a tour of Mt Sinai and St Catherine’s Monastery. But on the tour we were told Mt Sinai was always further away so we never got to see it except from a distance. Later upon researching, we believe it was the hill next to the monastery, but our tour guide (with limited English) was convinced that it wasn't and at the time we knew no different. This is disappointing as we felt we missed out on Mt Sinai.
We had also been told that there would be an opportunity for snorkeling and swimming. Yes we went swimming, but sadly the beach chosen was very shallow with no coral or fish and no snorkels were provided.
We felt that the communication with what to expect was misleading as we didn't get the tour we thought we signed up for.
Our tour guide was very nice, but the tour didn't feel very informational.

17. juni 2023
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Friendly and quick service

The car service called me shortly after landing and provided additional directions to their desk. Driver was there ready to go. We were loaded into the van within a couple minutes. Can was very clean.

13. juni 2023
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Our tour guide was wonderful

Our tour guide was wonderful !
She was very informative in an interesting way . Even our children 10 12 were paying attention, so were the adults. Masada is unbelievable it’s out 2nd time . Dead sea was a great experience for our grandkids they covered themself with mud . It’s sad to see how much it has receded since we had last been here. Love all the new shops and food places even glamping . It looks like a mini resort .
Ein Gedi so so We would have rather had more time at the Dead Sea .
Thank you for the great experiences over the last few days . Enjoyed them all very much .

13. juni 2023
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Bedømt til 5 ud af 5 stjerner

Stay at Fabric Hotel in Tel Aviv

This was the third time we are staying at Fabric Hotel during our 2 weeks in Israel and Jordan trip.

The staff are very friendly and helpful. They recognised us easily and got our room keys.

Room though compact, is very comfortable, clean with everything that you could need. Drinks from the bar fridge and coffee machine are complimentary.

A visit to the bar shouldn’t be missed either. Free drink and discount on food during happy hour is provided. Food is also v good. We love the chicken wings.

8. juni 2023
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Excellent

We booked a private tour to Bethlehem,Jerusalem and Dead Sea and we couldn’t have asked for better tour guides George who took
Us into Bethlehem was very knowledgeable and we didn’t feel rushed at all which is what some tours can be like, and then Oren who gave us a very in-depth appreciation of all the cultures within Jerusalem with his in-depth knowledge of it all, A must do tour if you’re visiting Israel for the first time like us, I just wish we had booked for a longer stay so we could have visited more of the country. We will be back.

12. juni 2023
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

A friendly and professional service

The young man who met us was very friendly and helpful and got us through all the security and luggage checks quickly and smoothly - from arrival at the airport until we reached Duty Free was 40 minutes in a very busy airport. I will definitely use this company again!

12. juni 2023
Uopfordret anmeldelse
Bedømt til 4 ud af 5 stjerner

Tour guide was very good

Tour guide was very good.
Border transit and transfers from border to Petra and back were very good.
Provided lunch was very good.

Transfers from Jerusalem to border and back not so good.

8. juni 2023
Uopfordret anmeldelse
Bedømt til 3 ud af 5 stjerner

Too complicated

This tour was too complicated. I never went to Death Sea as promised. Everything was like flash, lunch tome at 15pm too late. No schedule for shopping souvenirs. Tour guide was fine, organization horrible

11. juni 2023
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

The Wadi Rum-Petra two-day tour was…

The Wadi Rum-Petra two-day tour was incredible. The whole experience was marvellous. Great accommodations, nice food, and our tour guide Nizar is absolutely amazing as he is knowledgeable, helpful, and determined to give the tourists the best possible experience. When you do a two-day tour, I highly recommend the yacht experience on your first day as it was a glorious experience.

10. juni 2023
Uopfordret anmeldelse

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