We had a wonderful Experience with Cinzia . She was knowledgeable, warm, dynamic, and spoke with ease. She also answered questions and helped us move easily through large crowds. I highly recommend... Se mere
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Se, hvad kunderne siger
Wow just met one the kindest supportive and professional Italian girl in touristisation Roberta!!!!! We took the incorrect tour to the Catacombs and missed our correct tour to Colleseaum!!! Roberta so... Se mere
Virksomheden har svaret
Il tour e’ stato fantastico. L’autista Alessandro è un amatore entusiasta della sua città e la sua dedizione è trasmessa nel tour, molto personalizzato e interessante. Le catacombe di Santa Domitill... Se mere
Virksomheden har svaret
Nous n’avions pas prévu pour une première de visiter le musée avec un guide mais juste un audioguide… et finalement pour 20€ seulement se sont : 3h de visite limpides, enrichissantes un passage ma... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Ticketstation Srl (under the brand name Touristation) is an organization specialized in the production, provision and promotion of tourist services in particular tours, ticketing, "packages" and experiences on the city of Rome. We have special agreements as Major Customers with the Archaeological Park of Rome and with Zetema for the promotion and activities related to the Civic Museums of Rome; We are the exclusive dealer of the Doria Pamphilj Gallery and we have an agreement with the Vatican Museums for the promotion of the Works and the Vatican City
Kontaktoplysninger
Roma, Italien
- info@touristation.it
- www.touristation.it
4,7
Fremragende
370 anmeldelser
Har besvaret 66 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
A great lack of respect!
Excellent visit if it weren't for the fact that today, May 16 at 1:30 pm the guard on duty at the exit of the Sistine Chapel commented on my way of dressing saying: "who let her in?! Look at this one how she is dressed!”. I specify that the dress was suitable except for the slightly lowered shoulder strap but not at all vulgar that I proceeded to raise before the comment received.
A great lack of respect!
16. maj 2026
Uopfordret anmeldelse
Besvarelse fra Touristation
Dear Customer,
We are sorry to read your review and regret the comment addressed to our company, which is unrelated to the matter you reported.
As clearly stated on all our distribution channels, the Vatican Museums and, even more so, the Sistine Chapel are sacred places where dress code regulations are monitored very carefully. Shoulders and knees must be covered at all times.
The comment you received, although perhaps not expressed in the most courteous manner, came from the staff responsible for ensuring that visitors respect the required dress standards for access to these sacred sites. Since you yourself mentioned that one of your shoulder straps had slipped down, it is possible that, at that specific moment, your attire was considered not fully appropriate for the standards required in the place you were visiting.
We sincerely hope that, despite this inconvenience, you were still able to enjoy and appreciate your visit.
Kind regards,
Touristation Customer Service
This review focuses only on service…
This review focuses only on service from Touristation with the intention of helping others know what they might expect. Unfortunately, I cannot provide a review of Pompeii because we did not make it there.
I booked a trip with two friends at the Touristation office at Piazza Novona in Rome. The booking experience seemed straightforward and we left with tickets for a train that would connect to a bus in Naples and depart 10 minutes after our train's scheduled arrival in Naples. We provided phone numbers for all three travelers and were given a receipt with a hughlighted Touistation office phone number. Our train left Rome 50 minutes late. Nonetheless, when we arrived in Naples, we looked for the bus (unsuccessfully) and had the tourist office in the Naples station call the number on the receipt. They provided unclear information to the caller (a native Italian speaker who worked at the official information booth) so we searched for the bus again. Ultimately, we changed our plans and stayed in Naples for the day because we would have had very little time and a lot of added cost if we went on to Pompeii.
Even though we incurred additional costs to get to the return train station (Afragola) and we didn't use the bus tickets, we only asked for a refund for the 45 Euro per person ticket cost to enter Pompeii. After spending more than an hour in the office, Touristation only gave us a 20 Euro per person refund. They said the bus had tried to call us (though none of the three of us had a missed call or text message) and faulted us for not calling them. They even faulted us for having called the Touristation located at the Colosseo even though that was the number highlighted on the reciept.
The staff informed me that we should have let someone know we would arrive late whereas we expected that they would be aware of the train schedule that they booked and contact us. All in, it was incredibly disappointing and expensive.
18. april 2026
Uopfordret anmeldelse
Visita fatta con la dott.sa ciccherelli…
Visita fatta con la dott.sa ciccherelli … esperienza fantastica dove la grande bellezza dei musei guidata dall amore della dottoressa ci ha reso più ricchi …guida speciale e super preparata! Grazie di cuore da quattro romagnoli in gita alla capitale che il mondo ci invidia! Orgogliosi di essere italiani
16. marts 2026
Uopfordret anmeldelse
We booked on a third party and there…
We booked on a third party and there was no option to add an infant! Veronica and the other ladies were able to fix the ticketing situation while we watched the video! Grateful they were able to help us see the forum and colosseum!
5. januar 2026
Uopfordret anmeldelse
Besvarelse fra Touristation
Dear Jessica,
Thank you for taking the time to share your feedback with us. We truly value your input, as every review is an opportunity for us to improve. Your feedback inspires us to continue enhancing our services and ensuring the best possible experience for our customers.
Thank you once again for your review. We look forward to serving you again in the future.
Best regards,
Touristation Customer Service
We booked a guided tour to the…
We booked a guided tour to the catacombs with transfer and it all worked perfectly. The girls at the office were really nice to us.
9. december 2025
Uopfordret anmeldelse
Besvarelse fra Touristation
Dear Anna Maria,
Thank you for taking the time to share your experience with us.
At Touristation, customer satisfaction is our top priority, and we deeply value your constructive feedback as it helps us improve our services.
We look forward to assist you again in the future.
Best regards,
Touristation Customer Service
The tour to San Castillo was really…
The tour to San Castillo was really impressive. The guide (Alexander) was very engaged, and provided a lot of highly interesting details along the way!
1. december 2025
Uopfordret anmeldelse
Besvarelse fra Touristation
Dear Matthias,
Thank you for taking the time to share your experience with us.
At Touristation, customer satisfaction is our top priority, and we deeply value your constructive feedback as it helps us improve our services.
We look forward to assist you again in the future.
Best regards,
Touristation Customer Service
Sito praticamente inaccessibile per le…
Sito praticamente inaccessibile per le prenotazioni. Tentativi a qualsiasi ora del giorno, notte inclusa. Davvero pessimo e inutile accedere
27. november 2025
Uopfordret anmeldelse
Besvarelse fra Touristation
Gentile Roberto,
Grazie per aver dedicato del tempo a condividere con noi la tua esperienza. Apprezziamo davvero il tuo contributo, ogni recensione è un'opportunità per noi di imparare e migliorarci. Il tuo feedback ci ispira a continuare a migliorare i nostri servizi e garantire la migliore esperienza possibile per i nostri clienti.
Per poterle essere effettivamente di aiuto le chiediamo di inviarci i dettagli del sito e della prenotazione che non riesce ad effettuare al nostro indirizzo e mail info@touristation.it
Cordialmente,
Touristation Customer Service
Roma mucho mas de lo que parece
Mi experiencia fue genial gracias a Alessandro, ama Roma y nos contagió su pasión por esta hermosa ciudad, pudimos ver zonas y lugares no tan conocidos pero con un encanto especial.
20. november 2025
Uopfordret anmeldelse
Besvarelse fra Touristation
Estimada Sandra,
¡Muchas gracias por su maravillosa reseña! Para el equipo de Touristation, es increíblemente importante ofrecer una experiencia de tour memorable y placentera, y sus comentarios significan mucho para nosotros.
¡Esperamos darle la bienvenida nuevamente muy pronto!
Atentamente,
Servicio al Cliente de Touristation
Genial experiencia ,vimos las…
Genial experiencia ,vimos las catarumbas y Alessandro el hombre que nos llevó y nos trajo de vuelta ,fue maravilloso muy agradable te hace la experiencia mas especial ,muchas gracias por darnos esta experiencia.
20. november 2025
Uopfordret anmeldelse
Besvarelse fra Touristation
Estimado Raul,
¡Muchas gracias por su maravillosa reseña! Para el equipo de Touristation, es increíblemente importante ofrecer una experiencia de tour memorable y placentera, y sus comentarios significan mucho para nosotros.
¡Esperamos darle la bienvenida nuevamente muy pronto!
Atentamente,
Servicio al Cliente de Touristation
A very interesting tour and Alessandro…
A very interesting tour and Alessandro was an excellent guide.
20. november 2025
Uopfordret anmeldelse
Besvarelse fra Touristation
Dear Eoin
Thank you so much for your kind review!
We are thrilled to hear that your experience touring Rome with Touristation was both fun and inspiring. Your feedback means a lot to us!
We look forward to welcoming you back soon for another unforgettable experience!
Kind regards,
Touristation Customer Service
Besvarelse fra Touristation
Dear Chris,
Thank you for taking the time to share your experience with us.
At Touristation, customer satisfaction is our top priority, and we deeply value your constructive feedback as it helps us improve our services.
We look forward to assist you again in the future.
Best regards,
Touristation Customer Service
really nice
It was a really nice, interesting and fun tour. Thanks a lot.
17. november 2025
Uopfordret anmeldelse
Besvarelse fra Touristation
Dear Martina,
Thank you so much for your wonderful review! It’s incredibly important to the Touristation team that we provide a memorable and enjoyable tour experience, and your feedback truly means a lot to us.
We look forward to welcoming you again soon!
Best regards,
Touristation Customer Service
Alessandro showed Rome with a lot of…
Alessandro showed Rome with a lot of passion! It was a great start to the tour. The catacombs visit was also amazing !
17. november 2025
Uopfordret anmeldelse
Besvarelse fra Touristation
Gentile Cristina,
La ringraziamo di cuore per la sua meravigliosa recensione! Per il team di Touristation è di fondamentale importanza offrire un'esperienza di tour memorabile e piacevole, e il suo feedback ha un valore enorme per noi.
Non vediamo l'ora di accoglierla nuovamente presto!
Cordiali saluti,
Touristation Customer Service
Alessandro was an amazing guide
Alessandro was an amazing guide. His love and passion for Roma is evident and he took his time to provide an amazing experience.
17. november 2025
Uopfordret anmeldelse
Besvarelse fra Touristation
Dear Natalie,
Thank you so much for your wonderful review! It’s incredibly important to the Touristation team that we provide a memorable and enjoyable tour experience, and your feedback truly means a lot to us.
We look forward to welcoming you again soon!
Best regards,
Touristation Customer Service
Alessandro was really good and…
Alessandro was really good and friendly!!!
17. november 2025
Uopfordret anmeldelse
Besvarelse fra Touristation
Dear Tiago,
Thank you so much for your kind review!
We are thrilled to hear that your experience touring Rome with Touristation was both fun and inspiring. Your feedback means a lot to us!
We look forward to welcoming you back soon for another unforgettable experience!
Kind regards,
Touristation Customer Service
Do not book guided tours at vatican…
Do not book guided tours at vatican museum. My guide left me right after entrance after the stairs. There was a crowd and even though she counted us at first and made even some stupid jokes etc waisting our time, right after stairs, I could hear her at first from earphones then disseapeared. I paid in vain for this tour and did not enjoy a minute walking on my own looking for them. And they do not refund money!
15. november 2025
Uopfordret anmeldelse
Besvarelse fra Touristation
Dear customer,
we are sorry to hear about your report. To better understand what happened, since your review is anonymous, we kindly ask you to contact us at info@touristation.it
so that we can evaluate the situation.
For our company, the quality of our services and customer satisfaction are essential.
We look forward to hearing from you.
Kind regards,
Touristation Customer Service
Amazing Stories and Sights
Alessandro our Bus guide to the Catacombs made an amazing tour to some lesser known places and gave us a LOT of interesting Information. If you take a trip to the Catacombs, I highly recommend you take the Bus tour with Alessandro! Alessandro my man, you are the best. =D
14. november 2025
Uopfordret anmeldelse
Besvarelse fra Touristation
Dear Florian,
Thank you for taking the time to share your experience with us.
At Touristation, customer satisfaction is our top priority, and we deeply value your constructive feedback as it helps us improve our services.
We look forward to assist you again in the future.
Best regards,
Touristation Customer Service
Alessandro was very great and…
Alessandro was very great and passionate tour guide.
12. november 2025
Uopfordret anmeldelse
Besvarelse fra Touristation
Dear Albert,
Thank you for taking the time to share your feedback with us. We truly value your input, as every review is an opportunity for us to improve. Your feedback inspires us to continue enhancing our services and ensuring the best possible experience for our customers.
Thank you once again for your review. We look forward to serving you again in the future.
Best regards,
Touristation Customer Service
Alessandro fenomenale
Alessandro fenomenale, grazie.
E non dimenticare, carbonara senza burro, peró con pecorino. 😀
12. november 2025
Uopfordret anmeldelse
Besvarelse fra Touristation
Dear Orhmar,
Thank you for taking the time to share your feedback with us. We truly value your input, as every review is an opportunity for us to improve. Your feedback inspires us to continue enhancing our services and ensuring the best possible experience for our customers.
Thank you once again for your review. We look forward to serving you again in the future.
Best regards,
Touristation Customer Service
St Callistus
Our tour guide today Allesandro, St Callistus, was extremely friendly, very helpful and stopped to show us multiple destinations on the way including Appia Antica, Arco di Druso, Caracella baths and the Aurelian walls. I would recommend Allesandro to anyone looking to tour & visit Rome.
11. november 2025
Uopfordret anmeldelse
Besvarelse fra Touristation
Dear Cathal,
Thank you so much for your kind review!
We are thrilled to hear that your experience touring Rome with Touristation was both fun and inspiring. Your feedback means a lot to us!
We look forward to welcoming you back soon for another unforgettable experience!
Kind regards,
Touristation Customer Service
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