WE organized our 3 week trip from Porto to Faro Portugal through Totally Spain. The trip was seamlessly organized with the choice of hotels that were superbly located. Highly recommend making your t... Se mere
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Our trip to Tarragona and Valencia was the second time we've used the services of Totally Spain to help plan a vacation. We asked them to arrange hotels, trains, transfers, and a private wine tour in... Se mere
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All the transport and accommodation arrangements worked perfectly. The tour guides were highly interesting and friendly. The overall plan was very well thought through and suited our tastes. Zara... Se mere
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My husband and I worked with Belen to plan a trip to Spain to celebrate milestone birthdays for both of us. I can't say enough positive things about working with her to tailor a trip around our wishes... Se mere
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Virksomhedsoplysninger
Skrevet af virksomheden
Specialist in tailor-made travel across Spain and Portugal since 2000. Totally Spain & Portugal is a Spain-based specialist travel company creating personalised private journeys for travellers from the USA, Canada, the UK, Australia, New Zealand and other English-speaking countries. Based in northern Spain, we've spent more than 25 years helping travellers discover Spain and Portugal through local knowledge, careful planning and trusted relationships. We don't offer fixed packages. Every journey is individually designed and personally managed by the same small team from your first enquiry until you return home. We are fully licensed and bonded in Spain and have been recognised as Spain's Leading Tour Operator at the World Travel Awards every year from 2022 to 2025.
Kontaktoplysninger
Barrio Maeda, 22, Bloque 4 1°D, 39192, San Mamés de Meruelo, Spanien
- +34 942 637358/ 1 888 717 4514
- info@totatallyspain.com
- www.totallyspain.com
4,7
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26 anmeldelser
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Fantastic Spain Tour
My wife and I just returned from our fabulous trip to Spain, which was arranged and coordinated by Ken and Olaia at Totally Spain.
Our Spain tour included Madrid, Toledo, Sevilla, Cordoba, Barcelona, and Montserrat. Included were city tours in each location, as well as nighttime tapas tours in Madrid and Barcelona. We also had both a cooking class and Flamenco show in Seville. The excursion to Montserrat included a visit to a winery where tapas and wines were served. Totally Spain also included tickets to additional sites, like the Prado museum in Madrid, that we could visit at our leisure.
Absolutely everything about our Spain tour was fantastic, including the various city and tapas tours, excursions, sites, cathedrals, museums, activities, food and wine, hotels, transfers, and trains. All of the arrangements were perfect.
We really enjoyed getting to know the various tour guides, including Esther and Teo (Walk and Eat) in Madrid, Carmen in Toledo, Adriana in Sevilla, David in Cordoba, Conchi and Lorea (The Barcelona Taste) in Barcelona, and Mayi in Montserrat. The drivers were also wonderful, especially Paul and Luis in Madrid, Marco in Sevilla, and David in Barcelona. Everyone was so nice and really made an extra effort in our behalf. Just to mention that the cooking class in Sevilla was a lot of fun and the Flamenco show was incredible.
Thank you Totally Spain for an amazing life-time experience.
19. februar 2025
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Besvarelse fra Totally Spain
Dear Mark,
Thank you for your kind review. We’re so pleased to hear that you and Elizabeth had a great experience in Spain and that the itinerary came together just as planned. It was a pleasure organizing the trip for you, ensuring that everything—from private tours and cultural experiences to transfers and accommodations—was arranged smoothly.
At Totally Spain, we focus on creating well-balanced, custom trips that highlight Spain’s history, culture, and gastronomy. We’re glad you enjoyed the guided tours, tapas experiences, cooking class, and Flamenco show, as well as your visits to Toledo and Montserrat. We’ll be sure to share your feedback with the guides and drivers who helped bring it all to life.
We really appreciate your trust in us and hope to help with another trip to Spain or Portugal in the future.
Best wishes,
Ken & Olaia
Highly recommended
This is our second trip with Totally Spain and we have really enjoyed both of them. The latest was to the beautiful city of Cadiz and surrounding area. Ken Baldwin is really responsive, had great suggestions for our trip and had all of our transportation arranged in advance. The information packet we received had lots of interesting information, contact numbers for drivers that had already been arranged and suggestions for restaurants that we enjoyed. Drivers were all very polite and professional. The tours were small groups and with great guides. I would highly recommend them if you want a smooth, enjoyable and interesting experience.
11. oktober 2024
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Besvarelse fra Totally Spain
Dear Stephanie,
Thank you so much for your thoughtful review and for choosing Totally Spain for a second time! We’re delighted to hear that your trip to Cádiz and the surrounding area was such a success. It’s always our goal to make travel as seamless and enjoyable as possible, so it’s wonderful to know that the itinerary, transportation, and recommendations all contributed to a great experience.
We truly appreciate your kind words about our team, drivers, and guides—we’ll be sure to pass on your feedback. It was a pleasure working with you again, and we’d love to help plan another trip whenever you’re ready to explore more of Spain or Portugal.
Wishing you many more fantastic travels!
Best regards,
Ken & The Totally Spain Team
Effortless and memorable with zero wasted time
Just returned from another great vacation curated by the excellent people at Totally Spain. This time, in addition to arriving and leaving from one of our favorite cities, Madrid, we drove to and explored Salamanca, Porto, Santiago de Compostela and Bilbao.
I continue to use TS for my travel to Spain and Portugal because their expertise and customer service is unparalleled. I always start with an idea of where we want to visit, how much time we have, and what we're hoping to experience, and I always get an itinerary that excites me and works beautifully: 5-star hotels that are unique, historic and authentic to the area, tour guides that treat us like family and match our level of interest in history and art, bike tours, food tours, seamless transfer and pickups, advance museum tickets and train bookings and great suggestions to broaden our experience. They're always available to talk restaurants and have even helped with reservations.
We end up with a vacation that is effortless and memorable with zero wasted time or headaches. I wish I had this level of service when I visit other parts of the world.
23. september 2024
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Besvarelse fra Totally Spain
Dear Vita,
Thank you for your fantastic review! It’s always a pleasure working with you, and we’re delighted that your latest journey through Spain and Portugal was another great experience. Madrid, Salamanca, Porto, Santiago de Compostela, and Bilbao make for a brilliant itinerary, and we’re so pleased that everything came together seamlessly.
Hearing that our expertise and service continue to meet your expectations means a lot to us. We love crafting itineraries that balance history, culture, food, and adventure, and it’s wonderful to know that the hotels, guides, tours, and logistics all contributed to a smooth and memorable trip. We’ll be sure to pass on your kind words to our team and partners.
We truly appreciate your continued trust in Totally Spain and would be thrilled to help with your next adventure whenever you’re ready. Until then, we wish you many more fantastic travels!
Best regards,
Ken & The Totally Spain Team
I did research on travel agencies for…
I did research on travel agencies for my trip to Spain and was impressed with the reviews and that they were based in the country I was traveling to. I filled out their questionnaire and reached out to them via email. I requested a quick phone call to get a feel for personalities and what I like when I travel. I was told that they want just email. They were very busy with fall travels and their own holiday. I was dismissed basically. I figured they would get back to me after their holiday, but I never heard back. What happened to the email communications? I figured if this is how they do business, I wouldn't be happy. I booked with another company and just completed a fabulous vacation.
2. oktober 2023
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Besvarelse fra Totally Spain
With regards to your review, I’m lost for words. Your account of your experience with myself is not accurate. I still have our correspondence and this is what happened.
• You sent us a Trip request on Wednesday 09 Aug 2023 for a possible Spain and Portugal trip commencing 8 months later, in April 2024.
• I replied on 11 Aug, asking you a series of questions while also providing ideas for your trip. I also provided in that email links to a whole variety of pages on our website and our blog with information on Spain and in Portugal, so that you could review, and hopefully start to get a better idea of where you would like to go.
• You responded on 14 Aug providing very brief answers. Our trips are all custom made and they take time to prepare and cost, so clarity from clients on where they wish to go, when they wish travel and where they wish to stay is important. Your email did not provide that.
• Being August and high season, I was only able to respond to your email on 24 Aug. We were very busy and had to give priority to those clients traveling in 2023. Your proposed trip was still 8 months away.
• In my email I apologized for the delay in writing. I also advised that I was going on vacation soon and was trying to finalize things before going. I like to be upfront with clients. I then proceeded to provide details for your trip, a link to a suggested Spain and Portugal itinerary on our website that I felt could be tweaked to fit your needs and I provided a commentary of how I thought the itinerary would best work for you. I finished the email saying:
“If you are happy with this itinerary I need you to have a look at flights and give me final (or tentative) flight details.
Arrival & Departure dates, times and airports.
Only that way we can price this trip for you
Let me know if you have any questions.
I am afraid this week is a bit crazy and I don´t have time to talk on the phone.
In any case, we prefer to communicate by Email so we keep track of everything and you receive the information in writing and can share it with the person travelling with you.”
• You responded the next day, not with any feedback but simply saying:
“Belen, have a wonderful vacation! Let's touch base when you return. We don't want to go to Barcelona as we have been there before.”
• That is the last I heard from you. You never sent me the information I asked for. You provided no comment or feedback on my suggestions. And you never “touched base” with me ever again.
• I returned from vacation in early September to a full inbox. It’s true that I did not follow-up with you but I had specifically asked you to revert to me with your flight details or tentative flight details. I had also expected feedback on the proposed itinerary. That information was never sent, despite me having provided you with ample information, suggestions and reading material to enable you to provide me a more concrete idea of the trip you wanted.
• We receive hundreds of custom trip requests annually and we communicate with many enquirers. A huge number don’t follow through with their trip. That’s part and parcel of this business. Clues that a client is not genuinely interested in our service include when they don’t get back to you or when they don’t fully engage in the planning process.
I regret that you didn’t get back to me. I also firmly believe, and our correspondence bears this out, that you were to do so, but you didn’t.
Posting this review 9 months later has left me flabbergasted. It wasn’t warranted and I feel it is not a true account of your experience with me.
I provided you with very useful and relevant information for your trip. I provided you with suggested itineraries. I gave you my ideas and I gave you my time. It cost you absolutely nothing.
What did it earn me? A very undeserved and unfair 1 star review. These are for the lowest of the low and I assure you, I and my nearly 25 year old family business are certainly not that. Sincerely, Belen
No Doubts
Even though we are just now getting ready to use the service of Totally Spain for our next trip, I feel confident in doing so. I have read some excellent reviews and feel comfortable I have chosen the correct travel company. Our last trip to Spain was done thru an American base company and it was excellent;however, we wanted to go more on our own to explore the beauty of Spain. After researching several travel sites that are Spain based, we choose Totally Spain.
Sincerely,
Steve Skeen
Portland, Oregon
USA
5. januar 2020
Uopfordret anmeldelse
Totally Spain
Experiences/Reviews/Comments on Totally Spain Travel Agency
13 Sep 2019,
I regret to say that I found the service provided by Totally Spain as poor and much more significantly far too expensive. We wanted hotel recommendations for a 20 day motoring trip beginning in Madrid across the major centres in Northern Spain ending in Bilbao including the cost of a car rental for 2 persons. A global sum was in due course provided . We independently cross checked the cost of rooms and car hire and it was clear to us the cost was about 40% over what we would have paid ourselves either directly with the hotels or via the usual hotel websites. Admittedly we were offered a few extras by Totally Spain such as airport pickup, a walking tour and train tickets to Toledo plus 2 winery visits but these extras in no way justified the total sum quoted. Since then we instructed a UK based travel agent based outside London principally dealing with airline bookings and as a result of that agency's efforts we have been provided with a quotation at about 50% of the global sum quoted by Totally Spain for virtually exactly the same hotel categories plus a suitable rented vehicle.
I am bound to add that once I objected to the high quotation the lady in charge of the booking whose name is Olaia totally refused to reconsider the quotation . On one occasion after I had sent her some initial amendments to our programme I sensed a certain annoyance in her voice and response which is something I do not want to hear from an agent supposedly acting on my behalf. I would caution anyone before engaging this agency if only because its policy of refusing to break down a quotation speaks volumes for its consideration of its clients' interests. Margins may be tight in the travel game but not at the cost of a substantial overcharging.
14. september 2019
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Besvarelse fra Totally Spain
This review hurts and has us shaking our heads in disbelief. We don't understand it and we are even wondering is it at all possible that this maybe was a set-up by someone who never intended to travel with us but whose real goal was to post a negative review. We understand from an email you sent to us afterwatrds that this review was deliberately posted across multiple websites and you didn't even travel with us.
None of it makes sense to us. Not the inaccurate content and not the abrupt way "Mr. Marks" suddenly dropped direct communication with us about his custom trip, that we believed he was just about to book with us, to take to Trustpilot to post this harsh and less than truthful review.
We gave him no reason to do so. If it is true that he has booked a different custom trip that costs less with another company then that's fine. Everyone is entitled to shop around but not to post harsh and untrue reviews about companies whose service they haven't fully experienced.
Let me first highlight the inaccuracies in his summation of his experience with Totally Spain and the custom proposal we offered him (or at least the person who communicated with us ).
Firstly he had 5 top winery visits included in his quote from Totally Spain NOT 2 as stated above. 3 were in Ribera del Duero - Protos, Aalta and Pesquera and 2 were in Rioja - Fabulista and Baigorri. He also omitted to mention that he had a multi-course, wine pairing lunch for two included at Baigorri winery.
Secondly, it is not true that he had `a walking tour´ included. He had 2 PRIVATE WALKING TOURS included. One in Madrid with prebooked tickets to the Royal Palace and one in Salamanca. Both tours private and with expert local guides.
Thirdly, it is not true that he "objected to the high quotation" or that we "refused to reconsider the quotation". His entire communication with Olaia was amicable and expressed genuine content for the trip she had proposed to him. Right up to his last email when he asked her for advice on how to save a small amount of money off the overall trip price which Olaia advised him he could do with just a minor alteration to his car rental. We were never asked to reconsider the quotation nor were we advised about a supposed other quote from an un-named "UK travel agent" that was 50% less expensive. This we only learned from this review.
Fourthly, it is wholly inaccurate to compare different quotes from different travel companies where the hotels used in each are different. Hotel standards and rates vary wildly in Spain and Totally Spain only works with handpicked, quality, centrally located hotels of a high standard though a client is free to suggest other properties if they wish.
Data protection prevents me from publishing the correspondence between Olaia (a Spanish native) and "Mr Marks" though anyone reading it could only take from it that he was dealt with efficiently, professionally, promptly and that he seemed genuinely satisfied. No cost was incurred by him for the many hours of work done on his behalf as we believed that he was genuinely interested in booking with us.
We are certain the quality of the trip and services presented by us to "Mr Marks" would be impossible to replicate at 50% of the price we quoted. Why? Because he isn't comparing apples with apples and after so long in the business in Spain, we know what things cost. "Mr Marks" assumption about our margins is entirely misguided.
Totally Spain has been in business in Spain for almost 20 years. We are a small, specialist travel company with a very good reputation that we strive to maintain. We know we can't please all of the people all of the time but I genuinely think we do so, most of the time. Our longevity, customer feedback and level of repeat business would reflect that. In-house we are all aware of the need to do things right.
If "Mrs Marks" was a genuine customer then it is a shame that he didn't travel with us. He would have been delighted with the trip and he would have been extremely impressed with the overall standard as well as the quality, personalised trip documentation that we would have provided to him to enhance his overall experience.
No one to date has ever felt the need to review us as "Mr Marks" has done and deliberately tried to damage our reputation. After posting it he informed us that he had also copied it to several other review sites. Seriously? I don't understand this....... what? Vendetta? Something feels awry.
One last comment in regards to my employee Olaia. She has worked for Totally Spain for almost 15 years handling some of the most discerning clients. She has created umpteen memorable trips over the years and knows exactly how to treat and deal with customers. Even those that are a challenge. Within 48hrs she had created a proposal for "Mr Marks" for a trip that was complex and from a brief that was not easy to follow. I am entirely satisfied with how she dealt with this enquirer. sincerely Ken Baldwin
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