Tony le voi lakeside went above and beyond on the service and MOT. Seems like they have had a change of staff since my last visit and they were very helpful and understanding and willingness to go t... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Although I had problems with my new car initially, it was promptly dealt with by LeVoi's. The staff were extremely courteous and provided me with a courtesy car until the problem was resolved. It did... Se mere
Virksomheden har svaret
Had a service was picked up and brought back service was all good a few advisory items which I will get done has soon has possible staff seemed really friendly had a nice man pick up and brought b... Se mere
Virksomheden har svaret
Ordered brand new Corsa. On collection found damage no one had noticed. A hole by the pedals, no one could explain it. Looked like something may have been hidden and removed, but no one knows. Cou... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
At Tony Le Voi, we are proud to bring together two iconic automotive brands: Vauxhall and Jeep. Whether you’re looking for a versatile family vehicle or something built for adventure, our dealership in Grays and Essex offers a wide selection to meet your needs. From the popular Vauxhall Corsa, known for its practicality and performance, to the spacious Vauxhall Mokka and Grandland for family driving, we have something to suit every lifestyle. If your journey takes you off the beaten path, our Jeep Renegade and Jeep Wrangler deliver the rugged capability and power Jeep is famous for. We offer a range of new and approved used vehicles, all carefully inspected to ensure quality and reliability. Our dedicated team is here to guide you through the process, providing expert advice and support to help you find the right vehicle for your specific requirements. At Tony Le Voi, we are committed to delivering an exceptional customer experience, from the moment you step into our showroom to the day you drive away. Whether you’re exploring the latest Vauxhall models or considering the iconic Jeep range, our goal is to make the process smooth and straightforward. We’re open 7 days a week: Monday to Friday, 9am – 6pm, Saturdays 9am – 5pm, and Sunday 10am – 4pm.
Kontaktoplysninger
Lakeside Retail Park, RM20 3WE, Grays, Storbritannien
- 01708 201014
- geoff.champion@tonylevoi.co.uk
- www.tonylevoi.co.uk
4,4
Fremragende
120 anmeldelser
Ingen nylige anmeldelsesinvitationer
Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
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Always professional, friendly speedy service
Always professional, friendly and speedy service. And I take my mini daschund who absolutely loves the fuss x
11. juli 2026
Uopfordret anmeldelse
Besvarelse fra Tony Le Voi Group
Thank you for your lovely review. We're delighted to hear you always receive professional, friendly and speedy service from the team.
It's also wonderful to know your Mini Dachshund enjoys visiting us too - we're always happy to give our four-legged customers plenty of fuss! We look forward to welcoming you both again soon.
Best regards,
Team TLV.
First and last time
First and last time I’ll ever contact this dealership! I’d heard bad things, but thought I’d give you the benefit of the doubt. How wrong I was!
Called them to book my vehicle in for a recall.
Got through to a rather rude female, who couldn’t have been more unhelpful if she’d tried. Shocking customer service.
We all have bad days, but this lady, well, she deserved an Oscar for her performance!
I asked if I could drop my vehicle in one evening and leave it overnight, she went away, came back and said NO. No explanation why?
I asked if I could bring my vehicle in on a Saturday and her reply again was NO. I asked how I’m supposed up bring my vehicle in when I work Monday to Friday, her reply was ‘well take it somewhere else then’….. Rude!
Needless to say, I took her superb advice and got it booked in with another dealership, who couldn’t do enough for me, AND booking it in on a Saturday.
So, my suggestion TLV Lakeside, is to give your staff a little bit of customer service training or get shot of them as you’ve most certainly lost a future customer. Once the recalls completed, I’ll be taking my business elsewhere, anywhere but with TLV and Vauxhall.
Perhaps consider allowing the customers you do have to bring their vehicles in on a Saturday or drop it off of an evening, unless of course you do have that facility but your incompetent staff member couldn’t quite grasp that?
I’ll leave that thought with you..
10. juli 2026
Uopfordret anmeldelse
Besvarelse fra Tony Le Voi Group
We're very sorry to read about your experience and disappointed that your first impression of us was such a negative one.
This is not the level of customer service we aim to provide, and we'd really appreciate the opportunity to understand exactly what happened. Geoff Champion, from our Management Team, has asked if you would be willing to contact him directly so he can investigate your experience and address any training needs identified.
You can reach Geoff by email at geoff.champion@tonylevoi.co.uk or by calling 01708 681800.
Thank you for taking the time to share your feedback. We genuinely value it, and we hope you'll give us the opportunity to learn from your experience and put things right.
Best regards,
Team TLV.
Excellent service
Excellent service. Sophie was amazing and kept me informed the whole time my car was there
7. juli 2026
Uopfordret anmeldelse
Besvarelse fra Tony Le Voi Group
Thank you for your kind review. We're delighted to hear you received excellent service and that Sophie kept you informed throughout your visit. We really appreciate your feedback and look forward to welcoming you back again in the future.
Best regards,
Team TLV.
A brilliant service & friendly staff
A brilliant service & friendly staff
7. juli 2026
Uopfordret anmeldelse
Besvarelse fra Tony Le Voi Group
Thank you for your kind feedback and 5-star review - we really appreciate it.
Best regards,
Team TLV.
Helpful and friendly staff
Helpful and friendly staff. Car serviced quickly at a reasonable price and returned clean and shiny!
6. juli 2026
Uopfordret anmeldelse
Besvarelse fra Tony Le Voi Group
Thank you for your kind review. We're pleased you had a great experience with our team and that you were happy with the service. We really appreciate your support and look forward to seeing you again.
Best regards,
Team TLV.
Excellent service all through
Excellent service all through. Amazing staff.
4. juli 2026
Uopfordret anmeldelse
Besvarelse fra Tony Le Voi Group
Thank you for your wonderful review. We're so pleased you had a great experience with us. Your kind words mean a lot to the team, and we look forward to welcoming you back in the future.
Best regards,
Team TLV.
Very good company listen to what you want when buying new car.
Bèen dealing with Tony Le voi for a few years know and they have always been fair and go out of there way to help you out best car dealers around. Shows how good they are this car is the 5th car we have bought from them from new. All staff from sales to customer service and service people always polite and helpfull would like to say thankyou to them all.
30. juni 2026
Uopfordret anmeldelse
Besvarelse fra Tony Le Voi Group
Thank you so much for your continued support.
Knowing you've chosen us time and time again means a great deal to everyone here. We're delighted that our teams across sales, customer service and aftersales have consistently looked after you, and we'll be sure to pass on your kind words.
We truly appreciate your loyalty and look forward to welcoming you back for many years to come.
Best regards,
Team TLV.
They picked up my car and then dropped…
They picked up my car and then dropped it off once my car was mot and serviced. Billy was very friendly and polite.
25. juni 2026
Uopfordret anmeldelse
Besvarelse fra Tony Le Voi Group
Thank you for taking the time to leave us a review. We're delighted to hear our collection and delivery service made your visit more convenient and that Billy provided such a friendly experience.
We really appreciate your kind words and look forward to welcoming you back next time.
Best regards,
Team TLV.
My service and MOT was carried out very…
My service and MOT was carried out very efficiently, kept informed throughout the process. Very happy with the service I received.
19. juni 2026
Uopfordret anmeldelse
Besvarelse fra Tony Le Voi Group
Thank you for taking the time to leave us a 5-star review. We're delighted everything went smoothly, and it's great to know our team looked after you from start to finish. We really appreciate your support and look forward to welcoming you back next time.
Best regards,
Team TLV.
Always excellent
Always excellent. Fantastic customer service, never pushy. Comfortable going there as a woman on my own!
5. juni 2026
Uopfordret anmeldelse
Besvarelse fra Tony Le Voi Group
Thank you so much for your lovely review. It means a great deal to know you've had such positive experiences with our team. Creating a welcoming environment where every customer feels at ease is incredibly important to us, and we're grateful for your continued support. We look forward to seeing you again soon.
Best regards,
Team TLV.
Sharon got me booked in for the service…
Sharon got me booked in for the service and offered drinks for me and my service dog Betty very good customer care all round
I will be back to you when I need my next mobility car
23. juni 2026
Uopfordret anmeldelse
Besvarelse fra Tony Le Voi Group
Thank you for your lovely review. We're so pleased you and Betty had a positive experience with us and felt well looked after during your visit. We really appreciate you taking the time to share your feedback and look forward to welcoming you both back again soon.
Best regards,
Team TLV.
Staff were so good friendly courteous…
Staff were so good friendly courteous we turned up on the wrong day by mistake it was supposed to be tomorrow but they still done our service and MOT and washed the car after amazing service.
17. juni 2026
Uopfordret anmeldelse
Besvarelse fra Tony Le Voi Group
Thank you for taking the time to leave us a 5-star review. We're delighted we could make your visit as straightforward as possible. Your support means a great deal to us, and we look forward to seeing you again soon.
Best regards,
Team TLV.
⭐⭐⭐⭐⭐
Quick response to query, booking was done over the phone on day of my choice, reminders, staff was courteous and friendly and even washed the car as a courtesy!!⭐⭐⭐⭐⭐.
👍🏼
15. juni 2026
Uopfordret anmeldelse
Besvarelse fra Tony Le Voi Group
Thank you for your wonderful 5-star review. We're delighted you had such a positive experience with us from start to finish. We really appreciate your kind feedback and look forward to welcoming you back again soon.
Best regards,
Team TLV.
My new Jeep
I'd like to say the level of service from Tony Le Voi Vauxhall was brilliant. In particular Martin Atkinson, he really looked after me when getting a new car and exceeded my expectations of a car showroom. Only been with Vauxhall since 2019 and will stick with them.
31. maj 2026
Uopfordret anmeldelse
Besvarelse fra Tony Le Voi Group
Thank you for your kind feedback. We're delighted to hear that Martin looked after you so well and exceeded your expectations. We truly appreciate your loyalty since 2019 and look forward to supporting you for many years to come. Enjoy your new car!
Best regards,
Team TLV.
Excellent
Excellent service today from Tony Le Voi at Lakeside Thurrock. Yearly Car Service due, they called me to book in, a lovely welcome from staff when I arrived and I was able to wait while being done. TV, tea and coffee with regular updates. Completed promptly and also cleaned my car. Thank you to all the staff today and for your great customer service, see you next year.
8. juni 2026
Uopfordret anmeldelse
Besvarelse fra Tony Le Voi Group
Thank you for taking the time to leave such a kind review. We're delighted to hear you had a positive experience with us and that the team helped make your visit an enjoyable one. We really appreciate your support and look forward to welcoming you back in the future.
Best regards,
Team TLV.
Annual Service and MOT
The experience was good as when we spoke to Sophie at reception we requested for a new back wiper to be fitted and also a rubber seal on the back hatch to be fitted which was done during the service which they included in the service and also having the car washed and hoovered is always a pleasant surprise hence out loyalty
6. juni 2026
Uopfordret anmeldelse
Besvarelse fra Tony Le Voi Group
Thank you for your review and for your continued loyalty. We're pleased you had a positive experience and appreciate you taking the time to share your feedback.
Best regards,
Team TLV.
Quick thorough and efficient service…
Quick thorough and efficient service and MOT
7. maj 2026
Uopfordret anmeldelse
Besvarelse fra Tony Le Voi Group
Thank you for your review. We're pleased to hear you were happy with the service and MOT. We appreciate your feedback.
Best regards,
Team TLV.
My vehicle was collected from my H/A
My vehicle was collected from my H/A. Toy Le voi serviced my vehicle and returned my vehicle home.
Fantastic customer service .
Ray Sweetman
2. juni 2026
Uopfordret anmeldelse
Besvarelse fra Tony Le Voi Group
Thank you for your review. We're so pleased everything went smoothly and that our collection and delivery service made servicing your vehicle that little bit easier.
We really appreciate your support and hope to see you again in the future.
Best regards,
Team TLV.
Excellent service
My car was in for service and MOT an excellent service as always, the staff are very polite and nice at the Lakeside branch.
26. maj 2026
Uopfordret anmeldelse
Besvarelse fra Tony Le Voi Group
Thank you for taking the time to leave us a review. We're pleased to hear you had another positive experience with us and that the team looked after you so well.
Your continued support is greatly appreciated, and we look forward to welcoming you back in the future.
Best regards,
Team TLV.
Always an amazing service with Tony…
Always an amazing service with Tony levoi! Had my service and MOT, lovely staff kept me updated, detailed descriptions on what was completed on my car and all done when expected! 5 star review as always, thank you Tony levoi see you next year!
23. februar 2026
Uopfordret anmeldelse
Besvarelse fra Tony Le Voi Group
Thank you for your continued support and for taking the time to leave such a lovely review.
We're delighted to hear everything went smoothly and that the team kept you informed throughout your visit. It's always a pleasure to welcome you back, and we look forward to seeing you again when it's time for your next service.
Best regards,
Team TLV.
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