hice un pedido que se supone llegaría en 24h o dos días máximo y después de una semana sigo esperando ademas de no ser capaz de contactar con soporte. El número de teléfono que indican no existe y no... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Pedí 3 juguetes de bebé y la verdad que muy contenta, recibí el paquete en menos de 24h. Los juguetes son de muy buenas calidades y con precios buenos ya que estaban rebajados. quizás para cosas volum... Se mere
Es una estafa. Compré un artículo y me dijeron que tardaba de 3 a 4 semanas, de eso hace ya 3 meses. Me respondieron a un email diciéndome que había falta de stock pero que el 12 de septiembre estarí... Se mere
J’ai commandé une arche à jouet le 2 octobre 2025, cela fait désormais 7 semaines que j’attends la livraison de ma commande. J’ai envoyé plusieurs mails au service client sans obtenir de réponse, leur... Se mere
1,6
Dårlig
33 anmeldelser
Ingen nylige anmeldelsesinvitationer
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Har ikke besvaret negative anmeldelser
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
no shipment, no communication
Update 2025-07-10
It has been over a month since I wrote this review.
I was contacted by customer service in response to this post. I asked to get the merchandise I ordered and paid for as the item shows as available on the website and to be delivered in 2-3 weeks.
Unfortunately, I heard nothing back since 2025-06-26.
Still hopeful they will do the right thing.
______________________________________________
I placed an order on 2025-02-02.
It was partially shipped on March 18 with a note saying that "there is a slight delay and the remaining order will be shipped within 7 to 10 days".
It has been more than two months since shipping of the first item.
Nothing happened since with the second item.
Items are available to order online.
I reached out to Toc Toc on multiple platforms and unfortunately my messages are not answered.
27. maj 2025
Uopfordret anmeldelse
Warning! It's not worth it
I placed an order for a total of $300+ which included $50 shipping - it was delayed, but their representitive stated I would be receiving it within a week. Weeks later, after several emails requesting the shipping status, they requested an additional $86 to cover shipping. This is either incompetence, or fraud. Either way, I implore you to avoid this absolute clown-show of a company - it's simply not worth it, and their items are available from other online vendors.
24. april 2025
Uopfordret anmeldelse
TOTAL SCAM purchased a banana rocking…
TOTAL SCAM purchased a banana rocking sheep but never received it. Contacted the company multiple times with no communication back whatsoever. Did not receive a refund. I would avoid at all costs.
22. november 2024
Uopfordret anmeldelse
SCAM
I had the same experience as the others. I ordered merchandise and never received it and no one ever responded to my emails.
3. december 2024
Uopfordret anmeldelse
Besvarelse fra Toctocliving
Dear Alyson,
We have responded to all your emails and have sought the best possible solution for your situation.
We truly appreciate your patience and trust. If you need any further clarification, please do not hesitate to contact us.
Best regards,
Need to work on customer service
When ordering from this shop, keep in mind that you may not receive your order.
My order has been paid for a month ago and I have not heard anything. Despite me reaching out several times I've heard nothing back.
UPDATE
They reached out and gave me a refund.
26. januar 2025
Uopfordret anmeldelse
Besvarelse fra Toctocliving
Dear Sofie Van Laer,
We deeply apologize for the situation and for any frustration caused. The item you ordered, specifically the cushions, has unfortunately been discontinued, and we have been working hard to locate any remaining units from other stores to fulfill your request.
Due to the high volume of orders during the holiday season, our response time has been slower than usual, and we regret not communicating this to you sooner. Please rest assured, we are not a scam—our only intention has been to help resolve this issue for you.
If you no longer wish to wait, we completely understand and are happy to process a full refund for your order immediately. Please feel free to reach out to us directly at info@toctockids.com, and we will ensure this is resolved as quickly as possible.
Thank you for your patience and understanding.
Kind regards,
The Toctoc Kids Team
DON’T place an order!
I received a product I did not order and no one is responding to my emails. I want a refund and send back the item I did not order.
I will never purchase something from this store again.
Do not place an order with TOC TOC Kids.
Furthermore the email address they use on the platform for complaints does not exist.
19. september 2024
Uopfordret anmeldelse
Same here out of stock no refund
Same here out of stock no refund!
I’ve started a charge back with my bank and would suggest all to do the same thing! It’s called a section 75
8. august 2024
Uopfordret anmeldelse
Don’t deliver the product, nor they refund
Like many comments here, I ordered a product which they cashed instantly but after weeks no update on the status of the order, no response to my multiple emails and no answer to their customer support phone. Indeed this is a scam. Don’t ever buy from this site.
2. august 2024
Uopfordret anmeldelse
Scam - Product out of stock and no refund
Scam! I ordered a product on their website and although it said it was in stock, they let me know that the product was not in stock but they don't refund me despite all the emails sent! This site is fraudulent and should be avoided!
There are lots of other similar comments for this website, it should be closed! Legal action must be taken!
27. juni 2024
Uopfordret anmeldelse
NEVER GET MY MONEY BACK!!
I ordered some hangers an they didn‘t have the product. So I have asked to cancel my order, but I never got my money back. I have sent them several mails… NO ANSWER! NO REFUND!
10. februar 2024
Uopfordret anmeldelse
Besvarelse fra Toctocliving
Dear Kristina,
We have searched for your order using your name, but we have not been able to locate it.
Please contact us and provide the order details so we can review it and resolve the issue as soon as possible.
We look forward to your response.
Best regards,
Querida Kristina,
Hemos buscado su pedido utilizando su nombre, pero no hemos localizado ninguno.
Por favor, póngase en contacto con nosotros y facilítenos los datos del pedido para que podamos revisarlo y solucionar el problema lo antes posible.
Quedamos atentos a su respuesta.
Atentamente,
SCAM. SCAM. SCAM…
Online order dated October 19 paid by credit card €137 that they cashed the very same day.
I sent a dozen inquiry emails concerning the status of my order. We are now close to 2 months time since they cashed my credit card payment and all I heard from them is that they do not have the two items I ordered. HOWEVER I STILL DID NOT GET THE €137 CREDIT CARD REFUND. «Toc toc living» is a shame for the online design business. SCAM. SCAM. SCAM…
19. oktober 2023
Uopfordret anmeldelse
Besvarelse fra Toctocliving
Querida Michel,
Su pedido fue reembolsado dos días después de su solicitud.
Devolución 1
Fecha y hora 15/12/2023 10:03:39
Tipo de operación Devolución
Resultado operación Autorizada
N.º pedido 001682892440
Importe 137,47 EUR
Le recordamos que el plazo legal para realizar un reembolso es de hasta 30 días, aunque en nuestro caso intentamos gestionarlo lo antes posible. No obstante, en épocas navideñas, debido a la alta carga de trabajo, el proceso puede tardar un poco más de lo habitual.
Si tiene alguna otra consulta, estaremos encantados de atenderle.
Atentamente,
Dette er Trustpilot
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