TK Maxx UK Anmeldelser 

Apart from very late delivery everything was good

Item arrived damaged and emailed them straight away. Quick response received and refund immediately arranged.

My Favourite place to shop, the staff are always super helpful.

Feedback for Samrat Khandaken and Andrea at TK Maxx Charing Cross

I would like to leave positive feedback for Samrat Khandaken and Andrea.

Both were polite, friendly, and professional, while also making the interaction feel personal and welcoming. They were very helpful and ensured everything was handled properly.

I especially appreciated Andrea going the extra mile when the barcode was ripped, taking the time to check whether an additional discount could be applied rather than dismissing it. That level of care and willingness to help really stood out.

Samrat was equally friendly and helpful, and together they made the whole experience very pleasant.

It is great to come across people who genuinely care about good customer service, and I believe both Samrat and Andrea deserve recognition for that.

Had a refund issue that was resolved very quickly, efficiently and in my opinion very professionally by Catherine. Communication was excellent. Helpful, polite
and quick to keep me up to date with progress of the refund. The whole progress from start to finish was totally stress free. Excellent! Thank You Catherine for your diligence and detective work.

Responded quickly, solved my issue.

Appalling service ignoring disability and demanding I pay for THEIR mistake! Absolutely shocking experience with TK Maxx online. I received a completely wrong item due to their warehouse error. When I contacted customer support they flat out refused to provide a pre-paid return label or organize a home collection. They explicitly demanded that I pay out of my own pocket to send it back, or carry it to a physical store myself. What makes this even worse is that I explicitly informed them of my disability, which makes taking a heavy package to a store or post office impossible. They completely ignored this and refused to make any reasonable adjustments. Under the Equality Act 2010, businesses are required to make reasonable adjustments for customers with disabilities. Furthermore, under Section 34 of the Consumer Rights Act 2015, a customer is not required to fund or be penalized for the return of incorrect goods. TK Maxx ignored both the law and basic human decency. I escalate it further to relevant organizations !

Had an issue with an online order . Sent an email, and was resolved extremely quickly, and am happy with the outcome. Customer service is very efficient and helpful, and they do seem to care about their customers.

I registered a treasure card and redeemed a Gregg’s breakfast roll voucher with five orders in TKmaxx. However one day I paid visit to Gregg’s it showed that voucher had been used. I feel confused. I feel like TKmaxx gave me a voucher having been used. That’s a little bit off. They should reward me a valid voucher…

Order no. 45271967
07 Aug 2026
£278.95
Dispatched
Ordered 6 small marble tables on line to be delivered at my home .
2 of 6 of those were delivered broken by Royal Mail parcel force … the packing was done badly by the warehouse Tk Maxx uses … all 2 tables packed in a gigantic box for the tables with nothing to hold the tables tight during transportation.

1/6 was not delivered
Spoke to customer services same day Saturday 8 Aug 2026 several times and with different people . Polite but unable to help me much apart from offering a refund for the broken tables which I did not accept.

I asked custoner service to collect the broken marble tables which are very heavy for me to move , as i have arthritis in my hands and I was told they did not have the facility to send a courier to collect the broken marble tables .
I re-order the same model of the broken tables on Saturday 8Aug as were low in stock for next day delivery and again were sent loose in a big box with nothing indicating that were marble . I could hear how the tables were ruffled as the courier walked to my home . I sent them back straight away as I knew there would be broken as the first two , I ordered previously.

What is going on with TK Maxx home delivery???
who is in charge of packing the goods for TK MAXX ???
Customer services offered me £25 digital voucher for my inconvenience… which was laughable as I spend part of my morning and afternoon trying to sort out a mess which was not of my making, but TK Maxx warehouse making .
I tried to speak to a manager in customer services and I was denied my request .
I missed my lunch with my friend on that Saturday, there is not efficiency in sorting things out pleasantly for customer in these days , I definitely I did not get this from TK Maxx for my purchase on line which I paid extra for next day delivery .
Very distraught and disappointed with the whole experience.
Saturday 8th Aug 2026

Service client très réactif et compréhensif. Merci beaucoup.

Very helpful, quick to
Address the issue and provide a solution. Courteous and polite

I had an issue with an order and the customer service advisors I spoke to, Sinead, Lauren and Carina were all so helpful in helping me get my refund as this item was particularly complicated and had a few issues that made it more difficult to get it sorted.

I placed and online order for click and collect, updated all the way through and delivered on the date advised. I collected the same day from a local store only to unpack and find 2 of the items broken 😞
I emailed to seek advice as to where to return and my next step, customer service was excellent with a very quick response asking for pictures of the damaged items.
This was forwarded over and again a very quick response, from collection to final answer all with 24 hours of collecting. Well done TKMAXX 110% for your customer service.

I am completely shocked at how I’ve been treated from their customer service at TK Maxx. I ordered a home delivery, delivery was just under £160 so it wasn’t cheap. They used parcel force and parcel force their delivery service have put a fake signature or somebody else’s signature considering it says signed by recipient then I’m assuming they’re supposed to say it’s Me and they have taken a random picture within my building not even given to handed to resident or anything and claim that the order has been delivered. I’ve been on the phones for the last three days with different customer service, I’ve requested a manager which was supposed to call me today and nothing, someone keep telling me each day to call Back2back tomorrow to then be told that they sent me an email this morning to say nothing they could do!! then when I called up I said I’ve not received any email hence why I’m calling again! . I haven’t received that email even though they said I had it had been sent for them to read it to me and tell me that there’s nothing they could do. I’m absolutely flabbergasted how they can accept that the courier has said that I’ve signed for it when the picture is clearly just a random photo of the box not showing my actual door or being handed to the resident and I’m just flabbergasted they will give me a refund! The worst experience I’ve received from a retailer!

Emily helped me through swapping accounts etc as I hadn’t changed my email and new address.
She was so patient and knowledgeable.

I received my order damaged, but I have to say the customer service I received from Daniel was first class. I sent photos of the damage yesterday and Daniel responded within just a few hours, quickly resolving the issue for me.

He was professional, helpful and extremely efficient throughout. It’s refreshing to receive such excellent customer service. First-class service from Daniel — a real credit to the company. Highly recommended!

Excellent customer service

Purchased a luxury handbag from TK Maxx for £600 which developed a fault when one of the studs came loose. I contacted customer service simply requesting an exchange, but the experience since then has been incredibly frustrating.

The customer service team take over 24 hours to respond to each email and, rather than helping to resolve the issue, have made it unnecessarily difficult to get any answers. I was told to take the item into a store despite purchasing it online. I have repeatedly sent photographs clearly showing the fault, but each time I receive what appears to be an automated response claiming that no new images have been received.

I have also asked to make a formal complaint, which has so far been completely ignored.

For a £600 purchase, I would expect TK Maxx to take responsibility for a faulty item and provide a straightforward way to resolve the issue. Instead, I have spent days going back and forth with customer service and am still no closer to a resolution. Extremely disappointing.

A reply sooner than expected.
A polite reply.
It is difficult to offer more by way of feedback after only one interaction.