Good all round integrated Solidor dedicated service. Well automated and easy online service with fast access on the phone to support when needed. Was concerned that installation was being done by a se... Se mere
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Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Great company. Installation was done by a third party (Martindales) which initially worried me, but they did a fantastic job. The door looks fantastic and represents good value. I upgraded the letterp... Se mere
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Installed Feb 2023 and after three years with two door sets installed, I’m as pleased now as I was then. From my recollection,survey,price and install were all carried out without problem and a trim... Se mere
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Best new front door company online!!! Great choice of doors, masses of adjustments and options to choose from and Nick honoured the discount code we had even though it had just expired while searching... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Om Timber Composite Doors
Skrevet af virksomheden
Timber Composite Doors offer the superior quality Solidor Timber Composite Door range that can be uniquely styled to your requirements.
Unlike other companies, our doors are all handmade in the UK to your exact requirements. We install nationwide (including Northern Ireland)
Our Timber Composite Doors are recognised as the most superior quality on the market, and we also offer French Composite Doors and Stable Composite Doors options. We even boast the largest style and colour range in the UK.
Timber Composite Doors - the difference between us and the competition is quite simply quality...
Unlike other companies, our doors are all handmade in the UK to your exact requirements. We install nationwide (including Northern Ireland)
Our Timber Composite Doors are recognised as the most superior quality on the market, and we also offer French Composite Doors and Stable Composite Doors options. We even boast the largest style and colour range in the UK.
Timber Composite Doors - the difference between us and the competition is quite simply quality...
Kontaktoplysninger
Teesview, Sabatier Close,, TS17 6EW, Stockton on Tees, Storbritannien
- 0800 069 9210
- enquiries@timbercompositedoors.com
- www.timbercompositedoors.com
4,6
Fremragende
2 t anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 48 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Really great customer service at all…
Really great customer service at all stages from design, ordering, measurements & delivery. Ontime and efficient.
20. oktober 2025
Besvarelse fra Timber Composite Doors
Hi Beth,
Thank you for taking the time to share your experience and for choosing Timber Composite Doors.
Best Wishes
Katie
Very happy with the service and the…
Very happy with the service and the quality of the workmanship. Both were pleasant and professional. Love the new door thank you.
10. oktober 2025
Besvarelse fra Timber Composite Doors
Hi Nicky,
Thank you for taking the time to share your experience and for choosing Timber Composite Doors!
We are over the moon to hear you are happy with the service received and workmanship of your new door!
If we can be of any further assistance, please do get in touch.
Best Wishes
Katie
Stable door supply and it
I am very pleased with the quality and look of my new stable door. It has enhanced my kitchen and also prevented drafts. It has exceeded my expectations and I would like to say that the fitting service was excellent by the company in question, Overall a 5 out of 5 thank you.
23. september 2025
Besvarelse fra Timber Composite Doors
Hi Paul,
Thank you for taking the time to share your experience and for choosing Timber Composite Doors.
We are delighted to hear we have exceeded your expectations with your new door and to hear it has enhanced your kitchen!
If we can assist you with anything further, please do get in touch and we'd be happy to help.
Best Wishes
Katie
Front door
We had our new door fitted on the 2nd of October , I can honestly say this is the best door we’ve ever had fitted, it just says quality ( Door and locks) as soon as the protection are removed. Would I buy another one? 100% I would.
2. oktober 2025
Uopfordret anmeldelse
Besvarelse fra Timber Composite Doors
Hi Darren,
Thank you so much for your lovely review and for choosing Timber Composite Doors.
We're over the moon to hear the quality stood out and to hear you're happy with your new door!
If we can assist you with anything else in the future, please do not hesitate to get in touch.
Thanks
Katie
Fantastic company!!
Fantastic company! Service has been topnotch from top to bottom. Efficient, friendly and helpful service and the quality of the door is fantastic. It’s worth noting that the company used to install our door on behalf of Timber Composite were a company called Martindales. Martindales are equally as good and their service was fantastic.
A great all round service and a quality product. Couldn’t be happier. So good in fact we have not ordered our front door to be replaced immediately after having the back door done. Highly recommend!
25. september 2025
Uopfordret anmeldelse
Besvarelse fra Timber Composite Doors
Hi Andy,
Thank you so much for taking the time to share your experience and for ordering with Timber Composite Doors.
We are thrilled to hear you found our service from start to finish top-notch and to hear you are happy with the quality of your new door!
We truly appreciate your recommendation. If there is anything else we can assist you with in the future, please do reach out.
Best Wishes
Katie
Besvarelse fra Timber Composite Doors
Hi Neysun,
Thank you for taking the time to leave us a review and for choosing Timber Composite Doors.
We truly appreciate your recommendation. If there is anything else we can assist you with in the future, please do reach out.
Best Wishes
Katie
The installers were friendly courteous…
The installers were friendly courteous and most importantly done a very good job . My wife and I love the doors we will probably have 2 more to do next year , customer service was excellent and prompt with all our queries and changes dealt with in a totally professional manner
Thank you very much
16. september 2025
Besvarelse fra Timber Composite Doors
Hi Robert,
Thank you for taking the time to share your experience and for choosing Timber Composite Doors.
We are absolutely thrilled to hear you are happy with your new door, the installation service provided, and our customer service.
We'd be delighted to work with you again in the future.
Best Wishes
Katie
Professional service throughout.
Professional service throughout. Great communication at all times, well scheduled and executed. The door met all our expectations. A great example of quality, fantastic customer service and communication. Great aftercare service. Overall, stress-free and pleasant experience.
5. februar 2025
Besvarelse fra Timber Composite Doors
Hi Beata,
Thank you for taking the time to share your experience and for choosing Timber Composite Doors.
We are thrilled to hear you found our service professional and that your new door has met your expectations.
Your comments truly are appreciated, and we are happy to have assisted you with your new door.
If we can assist you with anything else in the future, please do not hesitate to get in touch.
Kind Regards
Katie & The Timber Composite Doors Team
The whole process was easy
The whole process was easy, quick and efficient. We had a slight problem with the glass in our door which was resolved without any issues. The communication and friendliness of the service was excellent. We love our new door. I would definitely recommend this company.
15. august 2025
Uopfordret anmeldelse
Besvarelse fra Timber Composite Doors
Hi Deborah,
Thank you for taking the time to share your experience and for choosing Timber Composite Doors.
We are thrilled to hear our service has stood out for you throughout, from start to finish, with your new door!
Once again, we are truly sorry for the issues with the glass; however, I am pleased we could resolve this for you with no fuss.
We truly appreciate your recommendation. If there is anything else we can assist with, please do not hesitate to get in touch.
Kind Regards
Katie
easy ordering and perfect delivery
easy ordering and perfect delivery. very good quality all round
8. august 2025
Besvarelse fra Timber Composite Doors
Good morning Stuart,
Thank you for taking the time to share your experience and for choosing Timber Composite Doors,
Best Wishes
Katie & The Timber Composite Doors Team
Excellent quality composite door
Excellent quality composite door, excellent finishing and excellent booking experience. Price was lower than other many companies in the market and I have saved in my order more than £250. More details: after I made the design through their web, i choose to pay via monthly payments and in a few seconds I got approved, then I paid £60 deposit, received confirmation emails, then the following day i received call and email to confirm the survey date, then once it was done, I received email with the final design and specifications to confirm it, 5 weeks later I got the door with fully installed in about 3 hours. I used to have pvc door which very old more than 20 years and we used to have cold air coming from the bottom and we can hear every sound and noise outside of our house, now, with this new door, our house became very quite and very comfortable atmosphere! Really appreciate this company; as they showed us how they are very professional and very organized with their system and process until delivery the product.
6. august 2025
Uopfordret anmeldelse
Besvarelse fra Timber Composite Doors
Hi Ahmed,
Wow, thank you so much for taking the time to detail your order journey and for sharing your experience with us!
We are absolutely delighted to hear you found our service professional and organised from start to finish, and to hear you are pleased with the quality of your new door!
If there is anything else we can assist you with in the future, please do not hesitate to reach out.
Best Wishes
Katie & The Timber Composite Doors Team
Order and Installation of Composit Door
Having contacted Carla at Timber Composit Doors (TCD) for advice, she assisted my wife and I in completing the online door order process. We naturally had a couple of queries and Carla was at the end of a phone to assist. We placed an order and the process was efficient from the start to the installation.
TCDs works closely with Martindales (Installation Company), The joint administration between both companies was faultless!
4. august 2025
Uopfordret anmeldelse
Besvarelse fra Timber Composite Doors
Hi Michael,
Thank you for taking the time to share your experience and for ordering with Timber Composite Doors.
We are delighted to hear you are happy with your new door and the service you have received from start to finish, in particular from Carla. I will pass your feedback on as I'm sure it will make her day.
Thank you again, and if there is anything else we can assist with, please do let me know.
Best Wishes
The Timber Composite Doors Team
Besvarelse fra Timber Composite Doors
Hi Jane,
Thank you for taking the time to share your experience and for ordering with Timber Composite Doors.
Kind Regards
Katie
Besvarelse fra Timber Composite Doors
Hi Robert,
Thank you for taking the time to share your experience and for choosing Timber Composite Doors.
Best Wishes
Katie
Unfortunately the fitters damaged my…
Unfortunately the fitters damaged my car during the installation and I only noticed the damage as they were reversing off of my drive. I reported this to Martindales straight away but their response has been extremely poor. Based on my experience so far I would not engage with either party again and would urge others to avoid.
27. juni 2025
Uopfordret anmeldelse
Besvarelse fra Timber Composite Doors
Hi Chris,
I am so sorry to hear of the issues you have encountered with your installation. Please be assured this is being treated by both Martindales and Timber Composite Doors seriously and is being handled by management.
As I understand, you have advised that your neighbour has CCTV which shows the incident happening, Martindales and we are currently awaiting this to be sent over so it can be assessed and the next course of action discussed.
In my whole time working with Martindales, I have never seen damage happen to a customer's car, so for that I can only apologise.
Once the video is sent in, I am confident this will be resolved to your satisfaction.
Kind Regards
Katie
Excellent customer service
Excellent customer service, excellent product.
Good tidy instalation done exactly on time
24. juni 2025
Besvarelse fra Timber Composite Doors
Hi Jason,
Thank you for taking the time to share your experience and for ordering with Timber Composite Doors.
Best Wishes
Katie
Fantastic service
Had a newfront door fitted 5 years ago, recently there was a slight fault on either the locking mechanism or the lock, both were swapped out without any quibble or fuss and I'm a very satisfied customer. Exemplary customer service from Martin Swainson, thank you Martin, you have been a delight to deal with
20. juni 2025
Uopfordret anmeldelse
Besvarelse fra Timber Composite Doors
Hi Jacqueline,
Thank you for taking the time to share your experience and for choosing Timber Composite Doors.
We are delighted to hear that we could support you with your issues with no fuss, with Martin's help. I will pass your kind comments on to him.
If we can assist you with anything else in the future, please do not hesitate to get in touch.
Kind Regards
Katie
Friendly & helpful team
Friendly & helpful team, if I had any more doors to do I would be right back to order more.
5. juni 2025
Besvarelse fra Timber Composite Doors
Hi Honey,
Thank you for taking the time to share your experience and for choosing Timber Composite Doors.
We are delighted to hear our team were able to assist you with your new door!
Kind Regards
Katie
Besvarelse fra Timber Composite Doors
Hi Denise,
Thank you for taking the time to share your experience and for choosing Timber Composite Doors.
Best Wishes
Katie
⭐☆☆☆☆ Disappointing Experience from Start to Finish – Order Ref: 139868
I rarely leave reviews, but this experience absolutely warranted a 1-star rating.
I ordered a Solidor front door with installation through Timber Composite Doors and arranged the survey via their installer, Martindales. Prior to ordering, I used their online chat as I had a few questions. I was assured that any remaining queries could be addressed during the installation survey.
However, when the fitter arrived, the experience took a turn for the worse. I began asking a couple of small but important questions—such as whether it would work to hinge the door on the left side. Before I could even finish, he abruptly cut me off, saying, "I’m just here to do the survey, not answer questions." While I understand some questions might have been outside his scope, his attitude was unprofessional, dismissive, and frankly, sarcastic.
I also asked whether any damage caused during installation would be made good, and he brushed it off, remarking that a cracked piece of plaster was already like that. No direct answer—just more of the same unhelpful attitude. He clearly couldn’t wait to leave.
For something costing nearly £2.5k, this was incredibly disheartening and completely took the shine off the purchase. It left me concerned about what kind of support I’d receive if there were future issues—especially given that Martindales also handle the warranty.
I raised my concerns with Timber Composite Doors, and while they said a complaint would be raised, I ultimately decided to cancel the order. You would think that once I had communicated the experience I had, they would have been the ones to offer a refund for the survey. However, the fact they didn’t shows I probably made the right decision cancelling. I would rather lose £60 than risk 10 years of dealing with this company.
It’s easy to shift blame to Martindales, but the poor communication regarding the survey expectations came directly from Timber Composite Doors. More importantly, they chose Martindales as their installer and should take responsibility for that partnership.
Disappointing service all around. Would not recommend.
16. maj 2025
Uopfordret anmeldelse
Besvarelse fra Timber Composite Doors
Good morning Ben,
Thank you for taking the time to share your detailed feedback. Please accept my apologies that you have been left feeling disappointed with the survey experience.
Please be assured we take all feedback seriously and continually use this to improve and grow our service to ensure we're serving our customers to the best of our ability.
In this case, I am sorry to hear you feel dismissed by the surveyor who attended on behalf of the installers, Martindales. I totally appreciate that any home improvement should be an exciting process, and the experience you have had has clearly missed the mark.
For some context, we have worked with Martindales for several years to deliver our nationwide installation service, which includes a home survey. Complaints such as yours are extremely rare, as the surveyors are polite, professional and happy to help with any questions you may have.
Your feedback has been reviewed by our management team, and we have passed this on to Martindales for full feedback on the failings of the visit to ensure this does not happen again.
We are genuinely sorry that this situation has led you to cancel your order. I can see your deposit has been refunded, and hopefully, this has now cleared into your account.
Kind Regards
Katie & The Timber Composite Doors Team
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
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