Great job DIY Tiles. Swift delivery of samples, good availability of tiles, great quality product, and the kind of customer service you expect from a family business. Went to lengths to resolve an iss... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
I had a fantastic experience at Tiles DIY. The customer service was top-notch, specifically thanks to Uthman. He was knowledgeable, professional, and helped me with everything I needed across all area... Se mere
Placed order online and paid via BACS as requested and sent email to confirm payment and delivery. Followed up just before delivery to be advised that order had not been processed and wouldn't be arri... Se mere
Son had an urgent request to complete his set up for a photo shoot in a studio. The Bounds Green store were very helpful and tracked down the tile stock he needed in their Colchester warehouse/showroo... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Kontaktoplysninger
480-482 Ley Street, IG2 7BZ, London, Storbritannien
- 020 3151 2244
- onlinestore@tilesdiy.co.uk
- www.tilesdiy.com
4,2
God
145 anmeldelser
Har besvaret 33 % af deres negative anmeldelser
Svarer typisk inden for 24 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Bounds Green shop - brilliant
Bounds Green shop - excellent service. Really know their stuff. Special compliments to Ibrahim!
20. maj 2018
Uopfordret anmeldelse
I am sorry to say that my recent …
I am sorry to say that my recent experience at Tiles DIY Hornsey was one of the most appalling customer service experiences I have had.
My partner and I purchased some tiles for our new kitchen floor. We ordered the tiles and were told they would arrive the following week. This was fine, and a date was arranged for delivery when the stock arrived at the store.
Having taken a day off work to receive the delivery, at the first attempt I discovered that both the tiles and grout delivered were in fact not the original colours ordered. The driver returned these items to the store and came back with the correct items. However, it was then clear that insufficient stock had been delivered. I contacted the store again and was told that they didn't have the remaining stock in store as they had failed to order enough and it would have to be reordered and delivered hopefully the following week. By this time, our kitchen fitters were due to start laying tiles the following day - a delay that cost us a small fortune (we had previously been told we had given more than enough warning to order tiles before the fitters were due to start!). There were then further delays when the re-ordered tiles did not arrive when expected.
Having relayed my disappointment in the delays and service to the branch manager, blame was passed to the gentleman who took the order from us in store. Regardless of whether this was true, I was astounded that the branch manager was blaming his staff rather than taking blame himself or even apologise! Additionally, when I asked if I could be compensated for the mistakes and delays, I was informed that less than 1sqm worth of tile could be refunded. When I asked if I could speak to the area manager I was warned that if I complained the driver and shop assistant would most likely be fired and the branch manager would "lose points", which I assume refers to a commission. I was once again astounded and horrified by this admission and dismayed by the poor customer service I received.
I do hope that action will be taken to promote decent customer service in the shop in future. I for one would certainly not recommend the store
17. oktober 2017
Uopfordret anmeldelse
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.