Tiffany Anmeldelser 

Every time I speak to their customer service I get somebody who is either uninterested or arrogant. I expect so much more from a customer service point of view from a business which prides itself on having the best service and being extremely high quality. We're not talking about cheap products here yet they treat you like you will shopping at B&M. In fact B&M are more helpful.

I will never ever be using the service ever again, it really is a joke.

I have been a loyal Tiffany customer, buying memorable Christmas and Birthday presents for relatives. We can't afford much of the beautiful Tiffany products but it has a good entry level which suits us. The girls love the coloured box, the ribbon, the pouch, the whole gift experience of Tiffany.

It was my daughters 18th birthday. The iconic Tiffany purchase of earrings was made and given to her on this special day. But when she opened it nothing was inside. I was devastated and so so sad that her main present wasn't there. The message we requested on card..blank.

I contacted them straight away, very upset, let down and explained what had happened. They said they would check what has happened.

I had to call back as no response. Then they went on to say that there was video evidence of the distributor putting the gift together so implied that my daughter had lost them when opening up her gift or they were so small that they are still hiding in the pouch.

I stated this was not the case and asked for the video which they said they would send. No video provided.

I contacted them again, explaining that they have not been lost or dropped they were never in the pouch. Asked again for the video...no video provided. They are accepting no responsibility and continuing to imply we have lost them. Case closed. Frankly ridiculous. What 'excellent' customer service. They are said they are not implying I am a liar but we have lost them.

Thank you for ruining my daughters birthday, ruining my faith in the Tiffany brand and providing terrible service by not believing your customer and providing no evidence.

We bought a platinum & diamond wedding band in 2019, 4 years on and it was catching on delicate fabrics & felt sharp in places, a local jeweller inspected & suggested I return to Tiffany. This is where my problem started... I attempted to call Tiffany to explain, when I eventually spoke to someone, all they suggested was returning using the form on their website. The nearest Tiffany store is 100 miles away, but I was reluctant to send a valuable and sentimental item by post. Eventually, after much discussion, the condescending & not very helpful person in their London Client Care dept. said her colleague in another team would be able to raise a return note & would contact me. That was over 10 days ago & I'm still waiting. Whilst waiting, I've checked other reviews...it seems Tiffany have a very low level of after sales care. Based on this, I would not purchase or recommend Tiffany - really disappointing. Please Tiffany, contact me & prove you do care!!

I recently visited the Tiffany & Co. store located in Covent Garden looking for a new diamond eternity wedding band for my upcoming anniversary. As soon as I walked into the store, I was greeted with a warm smile and a friendly demeanor from all of the sales associates working there. I had the pleasure of working with Anais, who was the sales associate that helped me throughout the entire process from picking out the ring that I wanted, making sure it was the right size and then completing my purchase. Throughout my shopping experience, Anais was extremely kind, caring, professional and most importantly, helpful. She made my experience absolutely seamless from beginning to end. I would absolutely recommend the TIffany & Co. store in Covent Garden to anyone looking to buy beautiful jewelry from extremely knowledgeable, professional, kind, caring and helpful sales associates!

My second pearl bracelet has just broken! Bought in October as a replacement for the first one that broke after a year. This one has simply fallen off this morning. Obviously a design fault as it’s the string on which the peals are threaded. Told by Tiffany to return and they may repair, but at a cost. Do not buy the pearl bracelet £500 and broken in less than 6 months. I am utterly disgusted as they are taking no responsibility!

Was left with no money all through Christmas as Tiffany took four unauthorised payments out of my bank. I then decided to return the item I bought due to I’ll feelings because of what happened , they received this item December 29th. I still have not received this refund. I ring and email constantly and get nowhere. So disappointed with this company and would never of thought a company like Tiffany would be like this. Would never shop online again with this company.

I sent my Tiffany bracelet back to be repaired over two months ago. After hearing nothing for a month, I phoned to see what the delay was and they said they were experiencing an IT issue and couldn’t take payment over the phone (even though this is the only way payment can be taken). This is now two months ago and it still isn’t resolved.
I just want my bracelet back but am now concerned they’ve lost it and aren’t being honest with me.

I purchased a ring from their Heathrow T3 store. Manjot was absolutely lovely, the customer service was fantastic. Can’t believe so many bad reviews. I can only give 5 stars!

Bracelet purchased in New York in February has broken clasp in December. Returned to Tiffany (Convent Garden) who charged me £75 to replace/repair!!

Due to policy couldn’t pay and take a replacement from the store - have to pay and wait (makes no sense).

For some reason I expected better customer service from Tiffany - they have lost a family of customers!

Purchased Xmas present. Tiffany &co Took the money 4 times from my bank. After numerous calls and emails I have after 10 days received 3 payments back but still chasing another payment plus my 50% compensation refund. Very poor customer service. Disgusting particularly over Xmas period. Lots of unnecessary stress. Will never buy from them again.

I would not recommend. Customer service not helpful and quite arrogant approach. Shame

I ordered a necklace for my partner
They had the cheek to charge me 4 times for it...including the extra delivery fee...
Put me into an unauthorised bank draft 4 days before Xmas and basically sucked up 900 pounds of my money still haven't refunded...only today got an email to say sorry be in your account within 3 to 5 days....yet stole it out of my account instantly...imagine if I walked out their shop with 1000 lol I'd be arrested for theft....
And on top of all of that bull
I now find out that the f****ing extra delivery fee I paid...that they charged 4 times for also....
This necklace was meant to arrive at this address Wednesday...I just find out they HAVENT EVEN DELIVERED IT ON TIME and have the cheek to tell me my compensation should be 50% off this ...
#tiffanys wow

Another poor review to add to the multitude. Ruined a special birthday present. Necklace arrived prewrapped amd not wishing to spoil the bow I didn't check inside. As my wife opened it on her birthday the chain fell apart rendering it useless. She put the pearl on a different chain(made by someone other than tiffany). It took three emails(!) to get any sort of response which after emphasising noone had replied they basically return for a replacement or money back. As other reviewers said if items are returned they have a habit of disappearing I didn't want either and my wife liked the pearl but there was no option to return the chain or any sort of apology for ruining a special birthday with the poor quality unchecked chain
I won't ever use Tiffany again or recommend them to anyone and will in fact mention how shoddy they are to several others who are looking for gifts. Poor service!

Took payment multiple times.I was charged 4 times for a purchased.Avoid this company.Do not buy anything from them.

Disappointing experience at the Bond Street store. Despite the hefty price tag on the £18k engagement ring, the brand power overshadowed the customer service, which was really lacking. Payment hassles and a lack of preparedness for a confirmed appointment were frustrating. The disorganized atmosphere, with staff seemingly distracted, added to the dissatisfaction. Additionally, incorrect pricing and sizing of items in the store need urgent attention. A less than stellar encounter for such a significant purchase.

Item (£1,000) was not delivered when promised. Item was a gift for Christmas. No-one from Tiffany's could identify where the item was, no offer was made to get another item to me, eventually after three days with no information, I formally cancelled the order, after being told that I had to wait a further 6 days for a "DPD investigation," which meant that even if the product had been found a further delivery would not have reached me by Christmas.
Having completed the cancellation form, and returned it with a complaint on service, no-one has formally acknowledged the cancellation or complaints, and the mantra "you will have to wait 6 days" keeps being thrown at me although DPD haven't delivered the item (per their site,) nor physically, and I have confirmed that if a delivery is attempted I will reject it. Each time I called I was told that "we understand your frustration," and other "trained" responses, but no one picked up the problem, and I was told that I would have to wait 6 days from the 14th although DPD were stating issue on the 11th. When I asked why no answer was given. I asked to speak to a supervisor, and was told no one was immediately available and it would be 24 to 48 hours before someone would ring me back. To date - no call...
Appalling customer service - I will not be buying from Tiffany's ever again, shop or online.

I asked to purchase an item that was on display that showed a purchase price of £480.
When assistant punched item in till for me to pay, the item came up £2700.
They refused to sell me item at displayed price.

Partner bought me a bracelet as a present and ordered the wrong size, yes this part was our fault but the amount of time and chasing it took to get the correct size sent out should have been our first warning! Bracelet then broke within 4 months (the tiffany heart fell off). I was advised it would be quicker to go into store so went into their store in Selfridges. The women who served us there couldn't have been ruder if she tried, was advised Tiffany's 'don't do warranty' and that i would either have to pay for a replacement heart or a new bracelet. Paid £80 for a new one as i was advised it was cheaper. 5 weeks later i have contacted customer care to see where the replacement is, after lots of chasing i was advised the bracelets haven't been received yet and would be quicker to have my old one repaired, i was also advised what i was told in store wasn't in fact the case. I questioned why if i order a new bracelet online now i could apparently receive it within 3 working days and yet i have been waiting 5 weeks to which they couldn't provide me with an answer. I always thought Tiffany were a luxury brand but it would appear they are anything but, spend your hard earned money with a company that values its customers!

We bought a pair of earrings online. They come with “safety” clasps that lock and are opened by squeezing them. One was faulty. My husband took the earrings to Tiffany’s at Heathrow airport and he was told to phone customer service. We did, they said that we needed to take it to a shop to verify it was faulty and it would be replaced. We travelled to London. At the shop they confirmed the clasp was faulty but charged £65 to replace it. Terrible customer service for such a high end store.

Was bought a pair of pearl studs in January 2023, worn 3 times before they broke. I have now been told by Tiffany that I need to pay £70 to have them repaired….. shocking customer service.