Tiffany Anmeldelser 

My experience was appalling. I ordered a pair of earrings costing nearly £8,000. They arrived four days later (supposed to be next day delivery) and we found it absolutely impossible to open the velvet box. The catch was completely jammed and would have to have been prized open with a screw driver. We rung customer services who suggested we prize the box open without damaging it and send it back for replacement. This would not have been possible so we insisted they send us a new box before we prized the old one open or we would just return the item. This took ages to arrange as the assistants manager had to be consulted at every stage and he kept insisting we must not damage the box. Another four days we received a box in the post. The earrings are 7 inches long and they sent a box les than 4. They couldn’t even send the right box. We are sending everything back for a refund and I am only hoping this will not be a problem. I have never even seen the earrings, but the experience so far has already spoilt this experience for me and I no longer trust Tiffany’s.

Still going round in circles more than 2 weeks after returning a faulty bracelet! They haven’t logged any of my phone calls promised my complaint has been escalated to a manager and 8 days later I’m still repeating myself over and over again! They are still asking for another £75 to repair the clasp that should have been repaired a few weeks ago but was sent back in the same condition! Do yourself a favour and don’t spend a penny of your hard earned money on their over inflated priced jewellery and their customer service is the absolute worst I have ever experienced

Ich war gestern im Düsseldorfer Store um meine Tiffany Armbänder zur Reparatur abzugeben. Uns hat der nette Stefan Derichs betreut, wo wir auch ein großes Lob aussprechen können. Alles wurde schnell und unkompliziert abgewickelt.
Vielen Dank dafür! :)
Nun warte ich vier Wochen, bis ich die tollen Stücke wieder abholen darf.
Liebe Grüße aus dem netten Tal ! ☺️

I received my red heart necklace in February but the enamel has chipped off so I sent to them expecting it to be re-done but they wanted to charge £75 I tried complaining saying I never take it off so not sure how it got damaged- their response was perfume, alcohol and acetone can damage it !! Really disappointed this was a special birthday present from my boys now ruined

Shocking!!! I purchased a bracelet in April it snapped in August. Returned to Tiffany and they said there is no fault with the bracelet and want £90.00 to fix. No warranty, no goodwill.
DO NOT BUY Anything

I was given a pair of Tiffany earrings as a retirement gift. The first time I wore them, I lost one. The backs are not great quality. I followed the procedure and printed out their form and returned the remaining earring and asked for a replacement 2nd one. That was 2 & half months ago!!!! I received no acknowledgment that the item had been received and I have had to chase for updates. They tried telling me that they had emailed with a price and were waiting for me to respond but I received no such email ( and yes, I always check my spam folder). On 9th September they responded to one of my many emails advising my replacement would be ready on 18th September at which point they would be in touch. It’s now 3rd October and I am still waiting.
Tiffany & Co should be looking at all of the bad reviews on here and doing something about it - but obviously their customer care, don’t care.

Pleasantly surprised when visiting the Old Bond Street store that the Tiffany necklace and ring my wife was wearing were cleaned to look like new at no cost.

Awful service! Never received my order and emailed them and called multiple times, no update from them as they don’t know where my orders are after 16days of the purchase. They took the payment and I end up with no product. Never going to buy from them again!!

Staff don't even know their policies and sizing. I asked one of them the size between Hong Kong and US, that staff gave me wrong answer.
I asked UK Tiffany, they said they can ship overseas. But after I purchased and I want an exchange they said they didn't provide delivery services. I need to send the exchange item by myself and they can't send the exchange item out of UK.

Low quality products with an even lower quality after care procedure.

I had purchased a pair of earrings on the 30th April. I had worn them a handful of times and noticed the backs where really loose. They kept falling out after only 1 month so I had emailed to ask if they came with any warranty which they didn't.

They advised I would have to send them back at my own cost then I would be invoiced a minimum of £75 for a repair then I would have to pay them £10 to send them back to me. As this seemed excessive i purchased new backs myself.

I worn them ONCE with my new backs and one fell out and unfortunately went missing. I called tiffany to explain that I raised the issue 1 month after buying the earrings but all they said was I had to send the 1 I still have back so that this can be assessed, again at my own cost. Also, you have to print out a form that needs to be sent with the earrings, not much help if you don't have access to a printer and there is no option to just fill this out online and send the goods back with an order number attached.

Obviously they would find no issue with the 1 I still have left. I feel like they should at least offer some sort of warranty given the cost of the products and they definitely need a different process when it comes to faulty goods.

APPALLING CUSTOMER SERVICE - PURCHASE WITH CARE

On June 12th, 2024, I purchased a Tiffany Bean necklace with engraving for my daughter's 21st birthday, which was on June 26th. It is now June 27th, and the necklace has not been delivered. Despite numerous frustrating calls to customer service, I have received no emails from Tiffany's and have been given conflicting explanations for the delay.

This experience has been absolutely appalling. Tiffany's used to be a premium brand, but I no longer believe that to be the case. If I could, I would cancel the order and take my business to a company that values honesty and respects its customers

Having received an appalling service from their 'boutique' store in Selfridges Birmingham, (I'll not go into detail here, but suffice to say, it brought my wife to tears) I decided to write a letter of complaint to Tiffany & Co UK Customer Services Department (now there's an oxymoron). I received an automated message back 5 weeks ago to confirm receipt and since then...... tumbleweed.

Having spent many thousands of pounds at Tiffany stores all over the world, I wouldn't buy so much as a cleaning cloth from them every again.

If anyone at Tiffany is reading this and the vast majority of the other reviews on here, it's time to take stock or become the modern day equivalent of Ratners Jewellers.

Seems like I got lucky with the branches I went to based on other reviews - the staff were great at both Harrods in Knightsbridge, and the Royal Exchange at Bank. Very friendly, attentive, gave us a seat, drinks, chocolates while we waited for them to bring out the items we wanted to see. The attendant in Harrods gave us his whatsapp so we could contact him very easily, and he reserved a ring for me at the Royal Exchange (which was more convenient for me to get to). He even checked in with me a few days later to make sure I was happy with it. The attendant at the Royal Exchange told me to ask for her by name if I ever had an issue and needed to come back. Really top notch!

It seems like there are a lot of bad branches out there so I suggest these ones if you want to buy from them

Worst customer service ever
2 emails + messages and still no response

Tiffany Client Care customer service are absolutely appalling. I purchased a gift card for the value of £900 on 20 February 2024 as a leaving gift for our manager. The gift card arrived nicely boxed but my manager has been unable to redeem the card online. I have contacted Tiffany countless times by both email and phone. Nobody ever responds and this situation is still not resolved. This is a lot of money that was collected in good faith. The situation is causing me sleepless nights and endless stress. I've never encountered such appalling customer service from anywhere in all my life. I just wish I'd never purchased this gift card. Any help from anyone would be greatly appreciated.

I just had the worst experience at Tiffany shop in Marylebone and have been really put off by the brand customer service.

I have quite a few items from Tiffany and have always thought they would undoubtedly offer free repair of their own product if this broke. However, today, after making a purchase of another Tiffany ring, they told me that I need to pay for the repair of the bracelet that broke after couple of years wearing it from my own pocket for more than a quarter of the bracelet’s price. This is ridiculous. I have had several experiences with other brands (Cartier as an example) and they have always without any charge offered alterations/repairs and even gave me gifts for inconvenience. This what I have had expected from Tiffany as well.

Sadly, but I have been really put off by this experience and have no intention to come back to them any longer as the brand clearly doesn’t treat their regular customers the right way.

If I could give zero stars I would. Bought 2 wedding bands online. Ridiculously easy incorrectly sized. Booked an appointment at Old Bond Street store to exchange for correct sizes. Had no faith in exchanging online as sizing was so widely out. Thought the Bond Street experience would add something to our wedding. WRONG! Empty store with the most disinterested, dismissive staff at every level, from the security to reception/hostess to the personal shopper who could have been any less interested if she tried. Appalling customer service to the point of rudeness. Not special at all. AVOID. Go somewhere else. Tiffany add nothing to a special occasion. We will probably refuse be and go somewhere else. Not sure I want a reminder of such terrible customer service on my finger every day.

Terrible quality jewellery that breaks after not many wears. With a £75 repair cost for something that should be under warranty

They Left a TIFFANY PARCEL ON MY DOORSTEP WHICH IS ON A MAIN ROAD!!!!!!!
Good grief, I will NOT be buying again from you. Do you not vet your delivery companies to make sure Tiffany parcels are signed for !? Absolutely shocked! Taking a picture of a box at a closed door on a main road does not constitute SAFE and RESPONSIBLE delivery. Furthermore customers have no comeback if it’s nicked because delivery company have a picture of a box at a closed door. NEVER EVER AGAIN. DISGRACEFUL.