Lovely fabric. I only needed 1 metre it cost a third of the value of the fabric to post. I would have been happier with it folded and a third of cost to post. I was told it is because it is sent on... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
I ordered several samples which arrived promptly. I loved them all and placed an order for two different striped fabrics for my kitchen window seat. They arrived within two days and look absolutely be... Se mere
I received samples promptly before ordering.They arrived quickly and I was extremely happy with the quality. After ordering fabric, I received an email within a few hours to inform me that my order ha... Se mere
Had been looking for a linen bedding set for a while but not wanting to pay £300. Found exactly what I was after at The Pure Edit; natural duvet cover super king with 2 pillows for under £70 inc p&p.... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Om The Pure Edit
Skrevet af virksomheden
The home of sustainable style 🌱
Hello, we’re The Pure Edit.
Relaxed home furnishings that are serious about the planet.
Considered at every step – from our natural and recycled materials to our carefully chosen partners and low-impact processes – our collection is shaped by our commitment to doing things properly.
We’re not perfect (we’re only human), but we are passionate. About our customers, our people, and our planet.
There is still work to be done and we strive to do better each and every year as we work hard towards our sustainability goals.
Kontaktoplysninger
4,3
Fremragende
450 anmeldelser
Ingen nylige anmeldelsesinvitationer
Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative
Har besvaret 66 % af deres negative anmeldelser
Det tager typisk over 1 måned at svare
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Beautiful fabrics & wallpapers
Beautiful fabrics and wallpapers in stunning prints and patterns. The samples are generous and give a true representation of the product. The branding is stunning as is the website, which is really informative and easy to use.
13. maj 2025
Besvarelse fra The Pure Edit
Hi Marisa,
Thank you for taking the time to leave us a review.
We're delighted to hear that you're happy with our range of fabrics and wallpapers and equally delighted to hear your positive feedback on our overall service, it's always lovely hearing such positive customer feedback!
We look forward to working with you again in the future,
Many thanks,
The Pure Edit team
Free material sample delivered correctly and promptly
The free material sample I ordered was delivered correctly and promptly.
20. maj 2025
Besvarelse fra The Pure Edit
Hi Kim,
Thank you for taking the time to leave us a review.
We're delighted to hear that you're happy with your sample.
If you need any more help, please do not hesitate to reach out.
Many thanks,
The Pure Edit team
Great Sample Fabric experience
So far I have ordered some samples. The fabric is lovely and each piece includes the name and fibre content. The cotton is a good quality and the colours are lovely. The recycled polyester is also very good and not too thick like some other samples I have received.
I was delighted to find The Pure Edit and would definitely recommend that you check out their beautiful fabric.
16. maj 2025
Besvarelse fra The Pure Edit
Hi Christine,
Thank you for taking the time to write us a review.
We're delighted to hear that you're happy with both our sampling service and the quality of our fabrics.
We look forward to working with you in the future.
Many thanks,
The Pure Edit team
Besvarelse fra The Pure Edit
Hello,
Thank you for taking the time to leave us a review!
We're delighted to hear that you're satisfied with your fabric order.
We look forward to welcoming you again,
Many thanks,
The Pure Edit
The quality of the product is great
The quality of the product is great. Speedy delivery. Good company to deal with.
12. maj 2025
Besvarelse fra The Pure Edit
Hello Pearl,
Thank you for taking the time to leave us a review.
We're delighted to hear that you're happy with our service and product! Thank you for your positive feedback,
We look forward to working with you again.
Many thanks,
The Pure Edit team
Great service and wonderful products
2. maj 2025
Besvarelse fra The Pure Edit
Hello Caroline,
Thank you for taking the time to leave us such a lovely review.
We're delighted to hear that you're satisfied with both our product and service, it's a pleasure to work with you!
We look forward to welcoming you back,
Many thanks,
The Pure Edit team
shame about the posting time
Lovely fabrics just a shame that it took nearly a week to post the samples so they did not arrive in time for my visit with the customer I wanted to propose them to, I replaced one sample in my basket before ordering due to the estimated delay on its availability yet the others took nearly that long in the end. I will consider using in the future and opening an account but will be concerned by the speed of samples.
6. maj 2025
Besvarelse fra The Pure Edit
Hello,
Thank you for taking the time to leave us a review, we really appreciate the feedback on our sampling service.
We apologise that your samples didn't reach you in time for your client meeting, it's disappointing to hear and is something we wish to avoid.
We do aim to process samples next day for delivery the following day. Unfortunately sometimes when demand is high, samples do take longer than usual to be dispatched.
We are in the process of launching a trade portal which will allow trade customers to check stock and order samples with ease. We are recruiting more 'hands on deck' to process our samples and orders which should alleviate the delays in processing the orders.
We hope this experience hasn't deterred you from choosing us in the future and we look forward to welcoming you once again.
Many thanks,
The team at The Pure Edit.
Go ahead… you won’t regret it!
We ordered the Indienne fennel wallpaper a few weeks back. It arrived promptly and is even more beautiful in person than it appears online. This is our first time ordering from this company but it certainly won’t be the last!
17. maj 2025
Uopfordret anmeldelse
Besvarelse fra The Pure Edit
Hello Mira,
Thank you so much for your review!
One of our favourite wallpapers, you've got great taste. We'd love to see pictures of the finished look.
We look forward to welcoming you back,
Thank you for choosing The Pure Edit
Nice cushions at a great price
Nice cushions at a great price. Lots of choice too. Would love next day delivery to be available
29. april 2025
Besvarelse fra The Pure Edit
Hi Joanne,
Thank you for taking the time to leave us a review.
We're delighted to hear that you're satisfied with our cushion selection and delivery options.
Thank you for choosing The Pure Edit
Beautiful fabric but very slow delivery…
Beautiful fabric but very slow delivery thanks to Royal Mail!
28. april 2025
Besvarelse fra The Pure Edit
Hello Isabel,
Thank you for taking the time to leave us a review.
We're so glad you are happy with the fabric you ordered from us and we'd like to apologise for the delays you've experienced in waiting for them to arrive.
Many thanks,
The Pure Edit team
Besvarelse fra The Pure Edit
Hello Patricia,
Thank you for taking the time to leave us a review.
We're delighted to hear that you're happy with your fabric delivery and service.
We look forward to welcoming you back,
Thank you for choosing The Pure Edit
Beautiful made to measure curtains and blind but a bit of a wait
I ordered a Roman blind and a pair of curtains from The Pure Edit in Tassa Petite Gold. The quality is excellent. The fabric is lovely and the curtains hang beautifully. I am so pleased with the way they look. Unfortunately, there was quite some delay with the order which was disappointing and caused some logistical issues so I can’t give a top review.
19. marts 2025
Besvarelse fra The Pure Edit
Hi Rachael,
Thank you for taking the time to leave us a review.
We're delighted you're happy with your Tassa Petite Gold curtains, we'd love to see some pics of them hung in your home!
We apologise for the delays you experienced in receiving your order which inconvenienced, this is not the standard we like to keep and hate to disappoint our lovely customers.
We are constantly working to improve our service so we wholeheartedly thank you for leaving your honest feedback, we take it onboard.
Thank you for choosing The Pure Edit and we hope to welcome you back again in the future!
High quality scatter cushions
High quality scatter cushions. Great communication with seller and prompt delivery to the Isles of Scilly.
17. april 2025
Besvarelse fra The Pure Edit
Hi Ulrica,
Thank you for taking the time to leave us a review.
We're delighted to hear such positive feedback on your cushion service and delivery! We hope you love them as much as we do.
Thank you for choosing The Pure Edit
Beautiful fabric!
Beautiful fabric. Nice size of samples. Now I just need to make a decision.
9. april 2025
Besvarelse fra The Pure Edit
Hello Melanie,
Thank you for taking the time to leave us a review.
We're delighted to hear that you are happy with the samples you ordered.
If you need any further assistance in making your final decision, our customer care team would be happy to assist.
Thank you for choosing The Pure Edit
Fabric was not received in time
I ordered a fabric on 14th April, which was listed as available. When I did not receive it a week later, I chased up and was told it was in fact out of stock. I have no idea if anyone would have got in touch if I had not called as they didn’t seem to realise. I was suggested to order a different fabric, since I needed it urgently at this point, so I did. I had to pay the full amount again as they could not transfer my previous order over and could not refund me for several days. I was promised the new fabric would arrive on Saturday 26th April and only ordered on that account, but it did not arrive until Monday 30th. I was really disappointed and not offered any goodwill gesture.
14. april 2025
Besvarelse fra The Pure Edit
Hello Zeynep,
Firstly, i'd like to thank you for taking the time to leave us a review.
I've spent some time looking into your order to understand where we went wrong.
I'd like to apologise that we were unable to fulfil your initial order. We did have enough stock on hand theoretically, however it was all in smaller pieces which could not be used for your curtains, this is a system error which we are in the process of addressing.
I understand Angela guided you through choosing an alternative fabric which you were very happy with.
By now you should have received your refund on your initial order. Refunds generally take 5 working days to appear in your bank account which sadly is out of our control.
Regarding your replacement order, we did agree to discount this order and offer free delivery which I can see was missed, so we've gone ahead and refunded you this now, you'll see that back in your bank account over the next 5 working days.
As for the delivery of your replacement order, I can see this was sent on a pre 3pm delivery which should have been with you Saturday as requested and agreed. This is an ongoing issue with our courier which is sadly something we cannot control but we have fed back our disappointment to the courier company.
On behalf of The Pure Edit, I'd like to apologise for your experience ordering with us, it's not the standard we ever wish to give to our lovely customers and for that we can simply apologise.
We'd like to thank you for choosing The Pure Edit and hope that we've been able to rectify the issue as much as possible and hope to see you again soon.
Many thanks,
The Pure Edit team.
Besvarelse fra The Pure Edit
Hello Sally,
Thank you for taking the time to leave us a review.
We're delighted to hear you're happy with us, despite how frustrating our courier service can sometimes be!
We are working to improve our service constantly, so really appreciate you taking the time to give us your feedback.
Many thanks,
The Pure Edit Team
Delighted with my curtains
Delighted with my curtains. This is the second order I have had from The Pure Edit. Well made and come well wrapped and ready to hang.
28. marts 2025
Besvarelse fra The Pure Edit
Hello Belinda,
Thank you for taking the time to write a review and for your positive feedback.
We're delighted to hear how happy you are with your curtains!
We look forward to welcoming you again in the future.
Thank you for choosing The Pure Edit
Good fabrics at great prices with extra…
Good fabrics at great prices with extra contact and delivery. I thoroughly recommend.
11. april 2025
Besvarelse fra The Pure Edit
Hello Gordon,
Thank you for taking the time to leave us a review.
We're delighted to hear such positive feedback!
Thank you for choosing The Pure Edit
Many thanks
Excellent customer service
My (many!) questions were all answered promptly and thoroughly and the overall customer service was excellent. The sample I requested prior to purchasing was also delivered very quickly. I would have no hesitation in using this company again in the future.
11. april 2025
Besvarelse fra The Pure Edit
Hello Maria,
Thank you for taking the time to leave us a review.
We're delighted to hear that you're satisfied with the experience you've had with us, we're always happy to help.
Thank you for the recommendation and we look forward to working with you again in the future.
Many thanks,
The Pure Edit team
We did not receive the samples we…
We did not receive the samples we requested until today while we requested one month ago
26. marts 2025
Besvarelse fra The Pure Edit
Hello Majeda,
Thank you for taking the time to leave us a review.
We apologise for the delay you've experienced in receiving your sample. We experienced a huge influx in sample orders after our latest launch which delayed our orders leaving our warehouse.
We hope that you're satisfied with the sample you've received. If you require any further assistance, our team would be happy to help.
Many thanks for choosing The Pure Edit
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
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Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.