Melton Building Society Anmeldelser 

Right from the begining of our re-mortgage process the team here very punctual and proffesional. Always having the correct specialist to talk to is important and saves a lot of hassle getting passed between departments. Would highly recommemd Melton BS to any of my family and friends.

They invited me to take out a fixed rate account which I have now tried 6 times to do. At least now I can get on to their website. A few months ago this was impossible with all the changes. For the new account I read all the lengthy Ts and Cs, tick the boxes, get to the very last confirm button and it tells me I've failed. Why? No explanation? Ring Call Centre for help? I do that. They don't help and their best advice is try again tomorrow.

Absolutely shocking. Unable to log on, retrieve password page is not straightforwad tried to ring, but on phone for ages sent an email, no response. Gonna have to ring yet again

Impossible to contact since their systems change to HELP customers
Hours on phone and eventually cut -off . 3 hours and counting
They have a call back function that has happened 2/3 times and several days afterwards when often outside and no one near account details. The board member should try to contact their BS and experience the train crash of a customer journey rather than the coffee drinking banality of their board meetings

Absolutely dreadful company. Do not ever use and do not believe any reviews that are above 1 star. If I could give a lower rating, I would.
It is impossible to get in contact with them, they do answer the phones. They do not respond to solicitor requests for documents which results in delays and them taking more money from you.
They are absolute scammers and claim to be a reputable company.
Do not ever use.

I recently wrote a review about how it was impossible to communicate with the Melton. I then sent them a formal complaint. In three days I had a letter, an email and a phone call. The phone call sorted the problem in ten minutes. If only I’d done that four months earlier. It seems their complaints department is the way to go. It seems a crazy way to run a business

The customer service is non existent. I have a 30 day account which I am trying to close without financial penalty but whatever I do when trying to do this on their portal advises that I will be charged even when I put a date in well beyond 30 days. It may be that this is a generic warning but I don't want to proceed and be penalised. The telephone line is a joke after a 7 minute hold am cut off as ‘unfortunately all of our colleagues are busy’- I have tried over 30 times at different times of day over the last 3 weeks. The e-mail enquiry remains unanswered after 2 weeks and the complaints department responded after 2 days to say they would 'hopefully turn things around for you' but a week later have still not come back despite a second e-mail. It appears everyone is so tied up dealing with complaints that they can't actually run their business. If I could give no starts I would and I would not recommend them to anyone.

Unable to contact them by phone as you just get cut off after several minutes. Absolutely ridiculous. Will not use Melton again.

Like many other people I have been unable to get in touch with the company. Phone calls are cut off and emails unanswered. Unfortunately I can’t give a minus rating. Don’t use this company if you want to retain your sanity

I have tried to access account on line using the new log in system. It fails totally. I resorted to telephoning. The society cuts you off after holding for 7 minutes. This has happened three times.

I do not recommend any dealings with this truly awful organisation. The customer service is non existent.

MY TWO YEAR BOND MATURED ON 17/12/25. FOR MORE THAN 3 WEEKS I'VE BEEN TRYING TO CONTACT THEM BY PHONE. FIRST QUEUING THEN GETTING CUT OFF UMPTEEN TIMES. RIDICULOUS THAT A COMPANY LIKE THIS IS NOT CONTACTABLE BY PHONE ! I'VE ALSO TRIED REGISTERING WITH THE NEW PORTAL ALSO WITHOUT SUCCESS. WHY IS IT SO COMPLICATED ? I WANT THE ENTIRE MATURITY AMOUNT TRANSFERRED TO MY VERIFIED BANK ACCOUNT. THERE IS A SUBSTANTIAL SUM INVOLVED HERE AND I'M CURRENTLY LOSING ABOUT £135 PER WEEK IN LOST INTEREST WHICH I WILL EXPECT MELTON TO REIMBURSE. I CANNOT BELIEVE THAT A COMPANY LIKE THIS IS NOT CONTACTABLE. RIDICULOUS !!!!

No info (letter) to tell me I could not log on anymore!Tried to activate my account but 4 verification codes will not work. 3 phone calls and all cut off after 7 minutes and having to listen to all the 'bumph' again!cannot do now until after Christmas . So annoying.

I have had contact from Melton B.S and they have tried their best to put things right. They also explained the reason behind their initial decision and a little about some recent problems they were having with their new system. Wasn't an excuse, but explained some issues they were having. They are still A whole Month after my initial complaint was raised against Melton Building Society and I have had no contact since. Still struggling to make my Mortgage Payments after my Wife lost her job due to early Dementia. I have tried to call them on several occasions and they just cut you off. I had explained the effect all this was having on my Mental Health, but would appear they are not interested. Really is not good enough how they treat their Customers.

The new computer system just does not work. Have tried to close my Easy Access but it will not allow me. I have emailed MMBS with the details and the error messages but no reply or phone contact. They say they are open 9.00 till 4.00 but do not answer the phone then after a long wait just say please try again later but for two days now I cannot get through

I have a fixed rate mortgage and the direct debit payment that has been taken this month is over one hundred pounds more than it should be and almost took me over my bank balance.I have not been notified as to why this has happened. I have tried calling repeatedly and after long wait times keep getting cut off. I have emailed and not had a response.
Thanks for escalating, however, I still haven’t heard anything. Mistakes happen but leaving your customers stranded is unacceptable. I feel for any vulnerable customers you have.

As pensioners receiving our monthly interest payment each is vital. However this month the payment had not made. No explanation or no contact from Melton, and trying to phone is impossible as they never answer.

Been a customer with the Melton for over 30 years recently registered for online which I found really easy to do, pleased to see the Melton are moving with the times

I recently needed to download documents to enable my Accountant to complete my tax return. I managed to reset my login details, but when logged in discovered that the statements held on line only go back one year ie to November 2024.
There is a notice asking you to contact them on a telephone number provided should you need further information, but this is frankly a joke. From my experience you will never get through on the phone and will not receive a call back should you waste your time reqesting one.
Once (if) this is resolved, iI will be moving my money elsewhere.

Recently needed help with a second charge mortgage being added to my property, mortgage team responded quickly and sent me all the information over as requested 👍

I have been trying to speak with them for weeks now. Some selections simply close the call. I have emailed and it takes ages to respond and then I am not able to talk to someone about my mortgage.
Currently very poor service.

Since my original review Melton B.S. have been in contact and have now resolved the situation. Very helpful customer support person contacted me.