Honestly I wouldn't even give this site one star. My future daughter in law did her registry through The Knot. I ordered her gift on a Sunday. I was given a delivery date for Wednesday of that week,... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Easy to find vendors and communicate with them. Need work on integrating a seating chart GUI which seems easy to do using people who have responded with "accepted". Seating chart should be able to i... Se mere
Virksomheden har svaret
After submitting my order for save the date cards and envelopes, the editors sent out an email for my guest list addresses promptly. They always checked to see if I needed to make changes before print... Se mere
Virksomheden har svaret
TheKnot has made everything from keeping track of all the planning that’s being done to making everything for guests simple and easy to access. TheKnot delivered PERFECT invitations, envelopes, and se... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Browse Wedding Dresses and Wedding Cakes - Planning a wedding is easy with unique wedding ideas and resources online from The Knot.
Kontaktoplysninger
3,4
Middel
6 t anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 87 % af deres negative anmeldelser
Svarer typisk inden for 48 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Issues with editing
It took 4 tries for the editing bot to get a simple spelling change correct.
13. maj 2026
Besvarelse fra The Knot
Hi, we’re sorry the editing process was more frustrating than it should have been, especially for a simple spelling correction. We understand how important accuracy and efficiency are during the proofing process, and we appreciate you sharing this feedback with us.
Sarah @ The Knot Customer Support
Their customer service was great
Their customer service was great. It was only 3 months between engagement and wedding so had very tight deadlines on printing. They helped me meet those deadlines with design changes included.
13. april 2026
Besvarelse fra The Knot
Hi, thank you so much for sharing this. Planning a wedding on a shorter timeline can be incredibly stressful, so we’re really glad the team could help keep everything moving smoothly and support you with the design updates along the way.
Sarah @ The Knot Customer Support
Quick response times and very helpful…
Quick response times and very helpful when changes need to be made,
12. maj 2026
Besvarelse fra The Knot
Hi, thank you so much for the kind feedback. We’re really glad the team could provide quick support and help make the change process easy for you.
Sarah @ The Knot Customer Support
great service today
12. maj 2026
Besvarelse fra The Knot
Hi, thank you so much for the kind words. We’re so happy to hear you had a great experience with the team today.
Sarah @ The Knot Customer Support
The invitations and rsvp received do…
The invitations and rsvp received do not match the product shown or description on the website for color or foil. I reached out tongue Kbit and have not been able to resolve to this point.
9. maj 2026
Besvarelse fra The Knot
Hi, we’re sorry to hear the invitations and RSVP cards did not initially match your expectations or the product description. We understand how frustrating that must have been.
We’re glad the team was able to work with you to resolve the issue, and we appreciate you bringing the concerns regarding the product finish and appearance to our attention.
Sarah @ The Knot Customer Support
Very streamlined process in RSVPing and…
Very streamlined process in RSVPing and using the registry to purchase a gift.
12. maj 2026
Besvarelse fra The Knot
Hi, thank you so much for sharing your experience. We’re delighted to hear the RSVP and registry process felt smooth and easy to use from start to finish.
Sarah @ The Knot Customer Support
Besvarelse fra The Knot
We're happy to hear that the app is easy to use. Thank you for your positive feedback; we appreciate it a lot!
Sarah @ The Knot Customer Support
Besvarelse fra The Knot
We're happy to hear that we provided you with what you needed with a quick response! Thanks for your feedback.
Sarah @ The Knot Customer Support
I would put zero stars but I was not…
I would put zero stars but I was not allowed to do this.
This is the worst customer service I have ever received- horrible representatives.
I ordered a bridal shower gift from THE KNOT and put my address in, not the bride’s, so it could be sent directly to me. When I received the confirmation email it indicated that the bride would receive the gift. When I finally reached a customer service rep, less than an hour later, they indicated that they could not change it.
I will never use this site again. I will go directly to the company that has the item.
12. maj 2026
Uopfordret anmeldelse
Besvarelse fra The Knot
Hi, we’re sorry to hear how frustrating this experience was. We understand how disappointing it must have been to realise the gift was being shipped to the couple when you intended to receive it yourself, especially after reaching out so quickly for support.
Your feedback regarding the order flow, shipping expectations, and support experience has been shared internally for review.
Sarah @ The Knot Customer Support
I wanted to edit my print order after I…
I wanted to edit my print order after I sent it. I emailed right after I caught the mistake & it took 48 hours for someone to respond to me after multiple attempts. They told me it was too late & the ink had already hit the paper….but, had they responded sooner I could have fixed it.
After my paper order shipped, they sent me a 40% off discount code. But I had already placed the order, so no use for it….
8. maj 2026
Besvarelse fra The Knot
Hi, we’re sorry for the frustration this caused. We understand how disappointing it must have been to catch the mistake quickly but not receive a response in time to make the update before printing began.
Your comments around response times and order flexibility have been shared internally as we continue working to improve the experience.
Sarah @ The Knot Customer Support
Confirming delivery of a gift is WAY too difficult
Your software informs the purchaser that their gift item has shipped, but it never confirms delivery has been made to the recipient. It took approximately 8 e-mails to get an answer as to whether or not my gift was actually delivered to the couple. The information should be automatic, not involve a lot of work on the purchaser's part. Disappointing.
12. maj 2026
Besvarelse fra The Knot
Hi, we’re sorry this process was so frustrating. We understand how important delivery confirmation is when sending a wedding gift, and needing multiple follow-ups to get a clear answer is not the experience we want for our customers.
Your feedback around shipment visibility and delivery notifications has been shared internally as we continue working to improve communication and tracking updates.
Sarah @ The Knot Customer Support
Appreciation
It is a convenient way to coordinate gift giving. The site was informative and helpful with suggestions. Katie V. Team Lead for Customer experience followed up with receipts for my purchases.
11. maj 2026
Besvarelse fra The Knot
Hi, thank you so much for the kind feedback. We’re glad the platform helped make gift giving feel easier and more coordinated throughout the celebration. We’ll also be sure to share your appreciation with Katie and the Customer Experience team.
Sarah @ The Knot Customer Support
Terrible for simple weddings
If you are planning a simple wedding with a venue like your own home or a park or backyard, forget using this app. There are no options for selecting that you aren't having a venue, aren't using a professional photographer, and are replacing the traditional cake with anything else. Simply put, if you aren't using a ton of vendors with a venue and a traditional wedding, the app isn't helpful at all.
8. maj 2026
Besvarelse fra The Knot
Hi, thank you for sharing your feedback. We’re sorry the planning tools didn’t feel flexible enough for the type of celebration you were creating.
We want The Knot to support couples planning all kinds of weddings and celebrations, and your comments around venue flexibility, vendor options, and customizable planning features are valuable. We’ll be sharing this feedback with our product teams as we continue improving the experience for every couple and planning style.
Sarah @ The Knot Customer Support
Pros and cons
I like the website and registry features. Vendor listings and messaging are good. The planning checklist is sort of helpful, albeit clunky. The push notifications suck. I get a notification on my phone and click on it and it just takes me to The Knot and doesn’t show me what the notification is for. Ordering invitations was easy enough the first time. I ended up ordering a few more in a second order and despite not changing anything, I noticed that a word was missing on the envelopes and when I pointed that out, I got an email stating that my whole envelope order had been canceled. So now I have to order envelopes yet again. My wedding is in less than 90 days so this delay is very problematic.
Update: someone reached out and corrected the invitation issue, so the customer service gets an extra star.
10. maj 2026
Besvarelse fra The Knot
Hi, thank you for taking the time to share such detailed feedback. We’re glad to hear there were parts of the platform that helped throughout your planning process, especially the website, registry, and vendor tools.
We also understand how frustrating the notification experience and invitation reorder issue must have been, particularly with your wedding date getting so close. I’m currently looking into the order concerns you mentioned and will ensure someone from the team reaches out to you directly to review this further.
Your feedback around the app experience, checklist usability, and order handling has also been shared internally as we continue working to improve the experience for couples.
Sarah @ The Knot Customer Support
Besvarelse fra The Knot
We're happy to hear that you found our service helpful and quick! Thank you for your positive feedback; we appreciate it.
Sarah @ The Knot Customer Support
Wedding website and registry
Externally helpful and user friendly! Highly recommend for new brides.
8. maj 2026
Besvarelse fra The Knot
Hi, thank you so much for the recommendation. We’re so happy to hear the website and registry tools helped make the planning process feel easier and more manageable.
Sarah @ The Knot Customer Support
Customer service when help needed
Took me a long time to create order. Then the Promo code was a problem. After I got that to work, payment of order would not take. So I called and talked to Brianna at 877-843-5668 who was SUPER pleasant and wonderful. Very patient with me the customer. She helped to get my payment to go thru and verified my order.
11. maj 2026
Besvarelse fra The Knot
Hi, we’re sorry the ordering process was frustrating at first, but we’re so glad Brianna was able to step in and help get everything sorted for you. We’ll be sure to share your kind words with her — patience and support like that can make all the difference.
Sarah @ The Knot Customer Support
Invitations
Invitation design and proof process was efficient, and personable, and communicated for the task to be exciting and flow well. The options are wonderful. Customer Service was amazing. Very grateful I chose The Knot for Paper invitations.
9. maj 2026
Besvarelse fra The Knot
Hi, thank you so much for sharing this. We’re so happy to hear the design and proofing process felt smooth, collaborative, and exciting throughout. It’s wonderful to know the team helped make your invitation experience such a positive one.
Sarah @ The Knot Customer Support
Must have for weddings
I loved how user friendly making the wedding website was on the Knot. The RSVPs through the website was so easy for guests and so efficient for us when needing to compile the guest list for vendors! We also bought our invitations and Save the Date on the Knot, which matched our website perfectly. The Knot was also helpful in finding a venue, creating a budget, and establishing an aesthetic at the beginning of the wedding planning process. Would highly recommend it to anyone planning a wedding in the future.
11. maj 2026
Besvarelse fra The Knot
Hi, thank you so much for such thoughtful feedback. We’re delighted to hear that the website, RSVP tools, and matching stationery helped make your planning process feel more organised and seamless from start to finish. It’s wonderful to know The Knot could support so many parts of your wedding journey.
Sarah @ The Knot Customer Support
We made a mistake on our end
We made a mistake on our end. I reached out immediately asking for someone to respond. It took more than 24 hrs to get a response. I emailed a reply as soon as I heard from someone, an additional 48 hrs has gone by. I am unhappy with the level of customer service.
8. maj 2026
Besvarelse fra The Knot
Hi, we’re sorry the response times added frustration to an already stressful situation. We understand how important timely communication is when trying to quickly correct an order issue.
We’re glad the team was able to reconnect with you and work toward resolving the order. We also appreciate your feedback regarding the delays in follow-up as we continue working to improve the support experience.
Sarah @ The Knot Customer Support
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
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Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.