This company was highlighted by another supplier who couldn’t provide the part within a reasonable timeframe. I ordered the part online, paid for next day shipping as I had lined up the repair to fi... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Everything went great parcel arrived next day as promised. Only issue was not getting any order confirmation emails. I knew the item was paid with PayPal but I’d expected an email to confirm order was... Se mere
Virksomheden har svaret
I contacted them after the plastic clip holding the bottom panel on my boiler broke off. Design fault as not old or touched much except yearly maintenance. Anyway when I searched for Worcester Bosch b... Se mere
Virksomheden har svaret
I just wanted to share my experience with Heat Xchange—they absolutely deserve five stars! Their communication is fantastic, and their prices on boiler spares are really competitive. What stood out th... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
The Heatxchange has over 40 years of hands-on experience supplying Heating Spares and controls to the trade and public. We supply genuine boiler parts and all are brand new with 12 months warranty. As well as boiler spares we also supply fire spares. We provide a fast and efficient delivery service with a range of carriage options including free delivery for orders over £100. We are available on the phone or email to answer any quires you may have. Our prices are very competitive and we will always do our best to price match a like for like quote.
Kontaktoplysninger
5 Norton Road, Pelsall Walsall, Pelsall Walsall, WS3 4AY, WALSALL, Storbritannien
- 01922694724
- sales@theheatxchange.co.uk
- www.theheatxchange.co.uk
3,9
God
197 anmeldelser
Ingen nylige anmeldelsesinvitationer
Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 24 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Website information incorrect/no communication
This company was highlighted by another supplier who couldn’t provide the part within a reasonable timeframe. I ordered the part online, paid for next day shipping as I had lined up the repair to fit in with other work. The part was listed as in stock, it was only after I had made the payment that I received an email claiming that in fact their system is incorrect and the part is not in stock!!.
I attempted to contact the company over the next few days by phone which only provided automated messages. You can’t speak to anyone, repeated emails followed to get my money refunded which eventually led to a complaint through PayPal. Terrible customer service, unacceptable communication. Will never use again.
27. juli 2026
Uopfordret anmeldelse
Besvarelse fra Theheatxchange
I'm sorry to hear that your order was delayed and that you had trouble getting in touch with us. We always aim to keep our customers updated—which is why we emailed immediately regarding the delay to see if you wanted to keep the order active.
We are available daily from 8:30 AM to 5:00 PM via phone, WhatsApp, and email, and we’d like to understand why your attempts to reach us didn't go through. Please contact us directly at sales@theheatxchange.co.uk and put your email for the attention of Ellis so we can look into this for you right away.
Kind regards, Ellis.
NOT GENUINE PART
Not genuine part..
Could of got half the price anywhere else no problem..the only reason I shopped here it claimed genuine...
Also paid for order for next day delivery and ordered before cut off time and arrived 2 days later..
So basically a waste of time and money and crooks like this should be avoided..
Would like to repeat
THESE SCAMMERS SELL FAKE PARTS AT INFLATED PRICES..
BE VERY CAREFUL
(For clarity , I worked for baxi 8 years, so know what I'm talking about )
This is an edit to there reply and copied and pasted from there website..
This is the exact order of which it has been printed..
So BE VERY VERY CAREFUL dealing with these people ..
Nothing I have said is incorrect and that 1st sentence off there website is the reason i thought it was a genuine part..
They sell non genuine parts at inflated prices. You can get the same flow switch at nearly half the price at other outlets.. call it what you like , its a CON
Baxi 242459 FLOW SWITCH REPLACMENT . The Heatxchange are suppliers of GENUINE Baxi parts and spares.
Notice they highlight GENUINE in the same paragraph of selling a non genuine part
Out of order
4. juli 2026
Uopfordret anmeldelse
Besvarelse fra Theheatxchange
Thank you for leaving your feedback. We would like to take this opportunity to clear up some significant misunderstandings regarding your order.
First, we would like to sincerely apologize for the delay in your delivery. We understand how frustrating it is to pay for next-day delivery and experience a delay. Please contact our customer service team directly so we can refund your upgraded shipping charge.
Regarding your claims about the item itself, we must respectfully set the record straight:
Accurate Advertising: This item is not advertised or sold as a genuine Baxi part. It is completely unbranded/miscellaneous on our website, and the product description clearly states that it is an aftermarket "replacement part."
Why we stock it: We pride ourselves on supplying genuine OEM parts. However, because this specific part is now completely obsolete with Baxi, yet remains in extremely high demand, we chose to source this high-quality aftermarket alternative. We do this simply to give customers an option to keep their boilers running rather than having to replace their entire system.
Transparency: We never attempt to disguise this replacement as a genuine manufacturer part, which is why it is explicitly labeled as an alternative.
We take accusations of selling "fake" items or being "scammers" very seriously. We provide clear, accurate descriptions so our customers know exactly what they are purchasing.
If this aftermarket alternative does not meet your needs, you are more than welcome to return it to us for a full refund. Please reach out to us at [Insert Email/Phone Number] and we will get your delivery fee refunded and initiate a return for the part.
Had what I wanted at a good price
Had what I wanted at a good price. Received all good.
12. juni 2026
Uopfordret anmeldelse
Besvarelse fra Theheatxchange
thank you for your order
Great service
Found the site very straightforward and the speed of service excellent for a first time buyer.
I'll definitely be a returning customer!
5. juni 2026
Uopfordret anmeldelse
The 'Heatxchange' have not provide a…
The 'Heatxchange' have not provide a requested refund for item ordered and never delivered due to being out of stock - although website stated that it was in stock. Order cancelled within the legal 14 day limit.
It has taken well over a month and much time wasting on my behalf chasing this matter. However, at last I have received the below response, and more importantly, a refund (14th May 26) from Heatxchange. Thank you, but this whole episode has been an unnecessary and frustrating experience. Please don't let others experience this sort of poor service as I have had to.
17. april 2026
Uopfordret anmeldelse
Besvarelse fra Theheatxchange
We sincerely apologize for the frustration and inconvenience you've experienced regarding your order and the delay with your refund.
It appears there has been an unfortunate breakdown in communication. We did send emails to you advising that the item was out of stock and asking whether you would prefer to wait for a restock or receive a full refund. Unfortunately, we did not see a reply on our end, and we are not sure why your follow-up emails have not come through to our system.
Regardless of the email mix-up, please be assured that I have personally asked our accounts team to action this immediately, and your refund has now been processed. Please allow a few standard business days for the funds to clear and appear in your original payment method.
We are truly sorry for the stress this has caused and appreciate you bringing this to our attention so we could finally get it sorted for you.
Sincerely,
The Heatxchange Team
Besvarelse fra Theheatxchange
thank you for your order
Super quick delivery
Super quick delivery, very happy with service! 5⭐️
29. april 2026
Uopfordret anmeldelse
Besvarelse fra Theheatxchange
thsnk you for your order
Great service speedy delivery
27. april 2026
Uopfordret anmeldelse
Besvarelse fra Theheatxchange
thank you for your order
Excellent transaction fast delivery A+…
Excellent transaction fast delivery A+ service, thank you
29. april 2026
Uopfordret anmeldelse
Besvarelse fra Theheatxchange
Thank you for your order
Great price and fast delivery 👍
28. april 2026
Uopfordret anmeldelse
Besvarelse fra Theheatxchange
Thank you for your order
Excellent service
Excellent service. Item cheaper than competitors and delivered next day.
28. april 2026
Uopfordret anmeldelse
Besvarelse fra Theheatxchange
thank you for your order
Great service
They had what I needed at the best price. Delivered promptly.
16. april 2026
Uopfordret anmeldelse
Besvarelse fra Theheatxchange
thank you for your order
Quick and efficient with correct part
21. april 2026
Uopfordret anmeldelse
Besvarelse fra Theheatxchange
thank you for your order - let us cknow if you need anything else
Fast delivery, item as described
19. april 2026
Uopfordret anmeldelse
Besvarelse fra Theheatxchange
thank you for you order
Website is easy to navigate
Website is easy to navigate, prices competive and delivery quick.
20. april 2026
Uopfordret anmeldelse
Besvarelse fra Theheatxchange
thank you for you order
Redemption!
My original experience was not ideal as I was unable to reach someone to speak to on a Friday lunchtime, after taking delivery of an item damaged in transit (by the manufacturer). However, on Monday morning Theheatexchange fully redeemed themselves by arranging the urgent replacement of the damaged cylinder which arrived two days later.
Would happily use again.
17. april 2026
Uopfordret anmeldelse
Besvarelse fra Theheatxchange
Thank you so much for sharing your experience. We truly appreciate your patience and for giving us the opportunity to make things right.
We sincerely apologize for the frustration caused by the initial delivery damage and the difficulty reaching us over the weekend. We know how stressful it is to receive a damaged item when you have a project or installation waiting!
We are so glad our team was able to jump on it Monday morning and get that replacement cylinder to you quickly. Hearing that we’ve earned your trust back means the world to us.
Thank you for choosing Theheatexchange—we look forward to working with you again!
Great service and prices have used…
Great service and prices have used consistently for a few years now and will continue to do so.
13. april 2026
Uopfordret anmeldelse
Besvarelse fra Theheatxchange
thank you for your business over the last few years
I looked on line and all parts I wanted…
I looked on line and all parts I wanted were showing available to ship now, when contacting them I was told most of the parts are obsolete.
This has caused a major problem as other items were ordered to overhaul the set up of boilers and its system.
The boilers will now need to be replaced and several of the other items purchased will be thrown away or put on ebay at a fraction of the cost paid.
7. april 2026
Uopfordret anmeldelse
Besvarelse fra Theheatxchange
Good morning Paul, I appreciate this honest review. Can you please email me privately sales@theheatxchange.co.uk to discuss this. If items are found to be obsolete, we remove them straight away and also advise our customers that goods are obsolete and refund swiftly too. I am sorry that we werent able to outsource the items at this time for you. Kind regards, Ellis.
First class experience A*
I'd previously read some negative reviews online, but my experience suggests they were all nonsense.
What I found was a top-class experience with theheatxchange(.co.uk).
I even contacted them on their WhatsApp account, where they clarified a delivery question and ensured I'd receive my order exactly when they said I would - the next day!
Perfect experience and I will be shopping with them again!
3. marts 2026
Uopfordret anmeldelse
Besvarelse fra Theheatxchange
Good morning Gaz, thank you for this kind review, was a pleasure to fulfill your inquiry via whatsapp, and very glad to see the spares arrived in a timely manner. Fell free to contact us in the future should you need any thing, we are more than happy to help. Kind regards, Ellis
No e mail or any confirmation of…
No e mail or any confirmation of order,random we are expecting it from delivery company 8 days ago,do not respond to e mails,had to be refunded by paypal who did it instantly which should tell you something.
7. februar 2026
Uopfordret anmeldelse
Besvarelse fra Theheatxchange
Hello, thank you for your feedback. We’re sorry to hear there was a misunderstanding regarding your order.
To clarify, our system sends automated order confirmations immediately upon purchase; we often find these can land in junk or spam folders. Regarding the refund, as soon as we opened our office at 8:30 AM and saw your PayPal case, we voluntarily issued the refund immediately to ensure you were looked after, rather than making you wait for a formal investigation.
We apologize that we didn't have the chance to respond to your email before the claim was opened, but we are glad the funds were returned to you quickly.
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