The Handbag Spa Anmeldelser 

I would choose -5* if possible. I sent an Oak Mulberry Bayswater to this company in 2021 for small areas of piping on base to be repaired and for a general clean up. They emailed to say it had a mark (stain) and to hide it they would make the bag darker to cover it. I declined as the bag was my choice of colour and it matched several other items I owned. Customer service was very unhelpful and rather arrogant too.
Unfortunately, at this point I became very ill and subsequently spent many months in hospital, ICU, etc. The bag was returned while I was in hospital and it was some time before I looked at it. When I did - I was heartbroken! They had made it very dark brown, despite my saying not to, it was a coating that was already chipping off in any areas that had been rubbed, i.e. by the handles and flap/straps, buckles and the inside was painted in patchy areas and not completely inside pockets - only halfway down and uneven. They made NO effort to clean any of the brass on the bag. Charged a fortune. The bag is completely ruined by them. The leather is rock hard and due to whatever ‘painted’ finish they put on it, it was impossible to oil or treat the leather to soften it. I’m still heartbroken to have trusted this company and receive such appalling treatment of my beautiful bag. I am used to dealing with equestrian items so I know how to maintain leather, but nothing will work on this ruined bag. I’m aware (that due to my poor health) that I am very late in reviewing this, but I would STRONGLY advise anyone seeking a tidy up of a precious item - whatever you do - AVOID The Handbag Spa like the plague. I’ve been prompted to write this as a friend was contemplating sending her Mulberry to them recently.
My ruined bag hasn’t been used since it was returned, and I am £350 worse off and am left with no treasured bag to use any more.

Great service, my bag came back looking like brand new.
I would highly reccomend The Hand Bag Spa

Absolutely delighted with the restoration of a very well used and travelled Paul Smith fabric and leather holdall. The colours were brought back to life and the leather restored to an impeccable standard. Excellent customer service too.

Ruined my Gucci bag - I sent my Gucci bag to be cleaned and have the taupe trim restored. The bag was cleaned well but the taupe patent trim was restored to a dark yellow colour which looks awful. Further more the patent straps have been blistered - I assume during the cleaning process. When I raised this following receiving my bag, I received an unhelpful reply 4 days later telling me my bag strap was yellow to start with! Have been quoted £395 by the handbag clinic to replace the damage that has been caused to the straps and trim. Would not recommend.

I received my beloved Alexander McQueen bag back today. It is fabulous, and I am delighted! After 11 + years of much use (and little care!), she was looking pretty tired. The piping on the bottom edges had worn and the strap holders needed some attention too as well as one that needed to be fully replaced. I am absolutely made up with the quality of the refurb that The Handbag Spa has done. Thank you very much.

I attended the 4-day Handbag Restoration Course taught by Judy in June 2025. I was very pleased with my experience and I'm so glad I attended. I learned so much in a short space of time and appreciated Judy's excellent pacing of the course, the course materials, and the way she teaches. We had plenty of hands-on time, well balanced with deep background knowledge about leather, and the entire process, so we could walk away understanding how to carry out this work on our own. I would have liked a 5th day just to practice, but I completely understand that 4 days is a good amount of time for learning, so as not to get overwhelmed. I bought the starter kit and have been working on honing my restoration skills at home in order to resell designer bags. I really enjoy the work and hope to continue learning and improving. Thank you to Judy and the team!

The leather handbag restoration course I had was very well organised and explained. I had the chance to practice more at home and I feel the difference of knowledge I needed to succeed in some aspects of repair. I also do appreciate that Julie is available for further questions I may have after the course and this has an incredible value for me that I am still navigating in this fascinating world. Thank you so much Julie!

I ordered a touch up pen in oak for my Mulberry. It arrived very quickly, made to order, and my bag is now good as new! Absolutely perfect colour match, thank you.

They have completely RUINED two mulberry bags - please please do not use this company. They look like they have been painted over, not restored and one is a totally different colour. I am utterly appalled at the standard of workmanship and the bags are unusable.

May bag was booked in for the 3rd of November for the logo to be regilded. Once they had my bag they emailed to say they were going to decide IF it was suitable for regilding despite them having previously assured me that it could be done. Then for over a month they ignored my ever increasingly annoyed emails. I tried many times to ring them and got call minder. Finally I got to speak to Sarah who assured me that the bag was ready - they were waiting for a part for the guilding machine. She just needed me to pay the £295 invoice - which I did immediately. Still nothing. When my sister phoned she told her that it was going to be done that week. I emailed and asked why she had lied to me - no reply as usual. The bag was finally returned today 12th December. The gilding if awful and rough, terrible finish, different colour and they have only gilded the front when it is easy to take off the whole logo. I am so disappointed and angry. I have photos. The service was terrible, communication either non existent or a lie. I am now talking to Gucci about how to solve this problem they have created.

A complete colour change on a Chanel bag, originally cream but looking very shabby. Now a fabulous silver/ steel grey and looks like new. Worth the cost.

Sent off my Mulberry Alexa for a refresh - it has been really well used and then lived at the back of the closet so was fairly sad looking. Looks good now. Communication was quick when I got in touch, but it felt like I had to do a lot of chasing to find stuff out. Saw on their Instagram my bag had been used in one of their restoration workshops, so although it was worked on under supervision I would have liked the option to opt in or out of that, or get a discount (like you would for getting your hair done by a trainee!). They did a good job, but I wouldn't use the service again or recommend to others based on this.

Wonderful experience from start to finish!!! Sarah was so helpful.
I ordered a pen for the corners of my Mulberry Lily, I wasn’t sure of the exact colour. Sarah paused my order and suggested I send off the leather padlock strap so they could assess the colour. The Handbag Spa then made a pen to match perfectly. It arrived beautifully packaged and my bag looks like new. Really impressed, fantastic!!

The Handbag Spa repaired my wife’s Prada handbag. It had some wear & tear on the corners and the inside lining need some TLC.

The bag has been given a new lease of life, you’d never know the exterior was repaired and the inside is perfect - there was one stained I was convinced they’d never get rid of but it’s looking great!

The whole process of booking it in, the courier pick up and communication was low stress. Took a few weeks but well worth the wait for good craftsmanship.

Would recommend.

From enquiry to complete restoration of my bag , service was excellent and speedy replies to any enquiries. Delivery was excellent ,packaging was exceptional and bag was well protected.My bag was restored as if it was new , would advise anyone to use this company.

Awful company! I sent my YSL bag in for repair as a thoughtful gift from my partner after a very tough year following the loss of our baby. I was so excited to have my beloved handbag restored, but the experience has been nothing but disappointing. The repair didn’t even last a couple of months — it came back looking worse than before. The strap is peeling, the paint is worn, and the strap has even fallen off completely. Truly unacceptable service.

Awful service. Delivery is £5 for standard delivery and no way of tracking! Waited 9 days for item purchased and still not here. Customer service awful and unhelpful. Do not purchase from this company!
***EDIT- Response from company sums up their rudeness and no accountability! They have not offered anything to resolve it and just said there’s nothing they can do! LYERS!
They clearly think it’s acceptable to make customers wait weeks to receive their orders. Lots of orher reviews saying the same! Stay away from these cowboys.
EDIT - please say what solution you offered? You are completely lying!

Truly exceptional! I am beyond happy with the whole experience with Handbag Spa. Sarah is very helpful and professional. Most of all the work to restore the bottom and top corners of my Lady Dior bag was nothing short of trickery! Just amazing. Thank you.

I received my bag yesterday and it is amazing - thanks so much for you and the team doing such an incredible job restoring it. It looks completely refreshed and all the broken / missing bits have been fixed. Thanks again!

Highly recommend, excellent service kept me informed all the way. The results were astounding, my favourite bag looks like new again… thank you so much to all of the team.