Jack was very helpful throughout the whole sales process showing us electric folding bikes with pros and cons of brands. The shop has a good stock range and knowledgeable staff. Highly recommended.
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Went into the shop in Wilmslow to discuss buying two e-bikes. Staff member was friendly and very helpful. Had some extras fitted to the bikes as well. Purchase was smooth. As I was buying two bikes... Se mere
Virksomheden har svaret
I took my electric bike on spec to Harrogate to see if they could help with fixing a trailer I had bought to the axel. Kurt was exceedingly helpful - he listened to my problem - looked at my bike - fo... Se mere
Virksomheden har svaret
Just wanted to share a great experience with the team at The Electric Bike Shop in Nottingham! We rang them up yesterday morning to see if we could try a few models, and they sorted us out later in th... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Om The Electric Bike Shop
Skrevet af virksomheden
The Electric Bike Shop is the largest, independent electric bike retailer in the UK.
We've been selling electric bikes since 2014 and now have 8 stores across the UK. We are now the UK's largest independent electric bike retailer.
We promise support, advice, expertise and the very best customer service.
Electric leisure & commuter bikes, electric mountain bikes, electric road and gravel bikes, electric cargo bikes for family transport or cargo as well as electric folding bikes.
We supply quality electric bikes from leading brands including Amflow, Benno, Brompton, Cannondale, Cube, EBCO, Eovolt, Estarli, FOCUS, Haibike, Orbea, Raleigh, Tenways,Tern, Trek, UTO & Whyte.
We also have a wide range of accessories available for you and your bike too, helmets, locks, bags and much more
We currently have 9 stores around the UK and we offer FREE delivery to mainland UK.
We value any feedback from our customers so if you can leave us a review we would really appreciate it.
If you do need to speak to someone please call our Customer Service Team on 0117 452 6571.
Shop Electric Leisure Bikes
Shop Electric Mountain Bikes
Shop Electric Folding Bikes
Shop Electric Cargo Bikes
Shop Bikes under £2000
Shop Locks
Shop Pumps
The Best Selection Of E-Bikes In The UK, Online And In Our Stores.
Skrevet af virksomheden
- We Are The Electric Bike Specialists.
- The largest choice of quality electric bikes, choose your new E-Bike today from the hundreds we have available. Electric leisure & commuter bikes, electric mountain bikes, electric road and gravel bikes, electric cargo bikes for family transport or cargo as well as electric folding bikes. We are always here to help, if you have any questions our experienced team members are on hand to find the electric bike which is just perfect for you.
FREE means FREE
Free Delivery available on all Electric Bikes
- Free Delivery available to the UK Mainland
- Free Pedals
- Free Tools
- Free First Service
- Free Software updates for life
- Free support & advice available 6 days a week
Kontaktoplysninger
157 Whiteladies Road, Clifton, BS8 2RF, Bristol, Storbritannien
- 0117 452 6571
- info@theelectricbikeshop.co.uk
- www.theelectricbikeshop.co.uk
We Are The Electric Bike Specialists
4,4
Fremragende
1 t anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 96 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Easy purchase and great follow up when…
Easy purchase and great follow up when needed some support. All round great service.
8. maj 2026
Besvarelse fra The Electric Bike Shop
Thank you for the fantastic 5-star review! We’re really pleased to hear your purchase was easy and that the team could provide helpful support when needed.
We truly appreciate your kind words and support.
Kind regards,
The Electric Bike Shop Team
Besvarelse fra The Electric Bike Shop
Thank you for the 5-star review! We’re really pleased to hear that we had the dynamo light you were looking for.
Kind regards,
The Electric Bike Shop Team
Poor service work and rude manager
I purchased a brand new electric cargo bike costing several thousand pounds, and within a couple of weeks it developed faults. The bike then had to go back multiple times for repair attempts, including occasions where I was told it had been fixed, only to collect it and find it was still not functioning correctly. What should have been a straightforward ownership experience turned into months of inconvenience, repeated visits, transport costs, and time spent chasing a resolution.
At one stage, the bike required a replacement part from a different manufacturer, which did not inspire confidence given how new the bike was.
My biggest frustration was the repeated inability to properly diagnose and resolve issues that should have been identified and addressed much earlier.
To be fair, the customer service team and the individuals I dealt with via email were genuinely very helpful, professional, and worked hard to try to find a resolution. After a long process, they proposed an alternative replacement bike, which I test rode and was prepared to proceed with, despite this requiring a significant additional payment from me.
Unfortunately, my experience at store level completely changed that decision. Following the test ride, I was told by the store manager that the replacement bike would take several weeks to arrive. This was particularly frustrating given that the company’s own website indicated much shorter availability, and I was also told this without the store’s stock position apparently having been checked first. After already being without a bike for a prolonged period, this created further uncertainty and significantly undermined my confidence in moving forward.
As a result, instead of proceeding with the replacement, I chose to take a refund and purchase elsewhere.
I also found my in-store and telephone interactions at this stage to be dismissive, offhand, and lacking the level of professionalism I would expect after spending this amount of money and dealing with an issue that had already been ongoing for so long.
While I appreciate that a refund was ultimately agreed, the overall experience was stressful, time-consuming, and far below what I expected from a specialist e-bike retailer.
Based on my experience, I would suggest that future customers who still wish to buy from this company may want to consider using a different branch, as my concerns were specifically with the management and handling at this store rather than the wider customer service team.
Unfortunately, I took my business elsewhere and would not purchase from this store again.
23. maj 2026
Uopfordret anmeldelse
Besvarelse fra The Electric Bike Shop
Thank you for taking the time to leave your feedback.
I am very sorry to hear that your experience did not meet expectations. We fully appreciate that repeated visits, time without the bike, transport arrangements, and the overall time taken to reach a resolution created frustration and inconvenience over what should have been an enjoyable ownership experience.
Whilst our teams worked hard to investigate the concerns raised, explore alternative solutions, and ultimately agree on a resolution, I completely appreciate that this did not change the overall experience you had.
Thank you also for recognising the efforts of our customer service team. We always aim to support our customers professionally and fairly when issues arise, and I am sorry that we were ultimately unable to restore your confidence and retain your business.
Regarding the replacement proposal, we intended to provide information based on supplier availability and workshop scheduling at the time. Following further discussions internally, we were subsequently able to improve the proposed timeline. However, I completely appreciate how this added further uncertainty given the wider history of the case.
Your feedback regarding communication, workshop handling, and expectations around timelines has been shared internally and will be reviewed carefully as we continue to improve.
Thank you again for your feedback, and we genuinely wish you all the best with your new bike.
Kind regards,
The Electric Bike Shop Team
Amazing people very understanding very…
Amazing people very understanding very helpful good banter
21. maj 2026
Uopfordret anmeldelse
Besvarelse fra The Electric Bike Shop
Thank you for the fantastic 5-star review! We’re delighted to hear you found the team helpful, understanding and enjoyable to deal with. We appreciate your kind words.
Kind regards,
The Electric Bike Shop Team
Bike price was excellent and now been…
Bike price was excellent and now been delivered the cube was an excellent choice only problem was not being given enough notice of when being delivered but other then that all was good would recommend 👍
5. maj 2026
Besvarelse fra The Electric Bike Shop
Thank you for your feedback. We’re really pleased to hear you’re happy with your Cube bike and that you found it to be an excellent choice.
We’re sorry that you weren’t given enough notice ahead of delivery and appreciate you highlighting this. We’re always looking to improve our communication.
Thank you again for your recommendation.
Kind regards,
The Electric Bike Shop Team
Amazed how fast my bike was dispatched…
Amazed how fast my bike was dispatched and delivered to Northern Ireland.
5. maj 2026
Besvarelse fra The Electric Bike Shop
Thank you for the fantastic 5-star review! We’re really pleased to hear you were impressed with how quickly your bike was dispatched and delivered.
We hope you enjoy your new bike and wish you many happy miles ahead.
Kind regards,
The Electric Bike Shop Team
Outstanding experience
Outstanding experience from when we first visited (and received excellent unbiased advice from Gabe), through to ordering bikes, quick delivery and helpful handover.
Superb experience from start to finish.
19. maj 2026
Uopfordret anmeldelse
Besvarelse fra The Electric Bike Shop
Thank you for the fantastic 5-star review! We’re delighted to hear you had such a positive experience at our Bristol store, from the initial advice through to delivery and handover. Gabe will be really pleased to hear your kind feedback.
We really appreciate your support and hope you enjoy your new bike.
Kind regards,
The Electric Bike Shop Team
Cube one44.
Great bike that I picked up and help was top notch at the Gloucester shop, couldn't fault them.
27. april 2026
Besvarelse fra The Electric Bike Shop
Thank you for the fantastic 5-star review! We’re really pleased to hear you’re enjoying your Cube ONE44 and that the Gloucester team provided top-notch support.
We appreciate your kind words and hope you enjoy many great rides ahead.
Kind regards,
The Electric Bike Shop Team
Great overall and would have been 5*…
Great overall and would have been 5* but no update on delivery provided.
1. maj 2026
Besvarelse fra The Electric Bike Shop
Thank you for your feedback. We’re really pleased to hear you had a great overall experience.
We apologise that you didn’t receive delivery updates as expected and appreciate you bringing this to our attention. We’re always looking to improve our communication.
Kind regards,
The Electric Bike Shop Team
Besvarelse fra The Electric Bike Shop
Thank you for the 5-star review! We’re really pleased to hear you were happy with the service and quick dispatch.
Kind regards,
The Electric Bike Shop Team
prompt delivery
prompt delivery, excellent sales service. this is the scond time I've bought an ebike from this company.All being well I'll be purchasing another ebike in the coming months
28. april 2026
Besvarelse fra The Electric Bike Shop
Thank you for the fantastic 5-star review and for choosing us again for your e-bike purchase! We’re really pleased to hear you were happy with the sales service and prompt delivery.
We truly appreciate your continued support and look forward to helping you again in the coming months.
Kind regards,
The Electric Bike Shop Team
Ordered an Orbea Diem 20 via this…
Ordered an Orbea Diem 20 via this website 3 weeks ago, they confessed after two weeks that the order had been completely fumbled and they had re-initiated it. Completely unreliable avoid this vendor.
15. maj 2026
Uopfordret anmeldelse
Besvarelse fra The Electric Bike Shop
We’re very sorry for the delay and frustration caused with your order. Unfortunately, there was an issue with the original processing of the order, and we fully acknowledge that this should have been identified and resolved sooner.
We understand your disappointment and apologise that the experience fell below the standard we aim to provide. Your feedback has been shared internally so we can review and improve our processes going forward.
Kind regards,
The Electric Bike Shop Team
Excellent customer service from Jason
I was unsure what products to buy as I have no experience with bicycles and Jason Stevens was fantastic in supporting me, very quick to reply and very polite I couldn’t have asked for better customer service. Thank you Jason
15. maj 2026
Uopfordret anmeldelse
Besvarelse fra The Electric Bike Shop
Thank you for the fantastic 5-star review! We’re delighted to hear Jason was able to support you and make the process easy and enjoyable, especially as you were new to cycling products.
Jason will be really pleased to hear your kind feedback. Thank you again for your support.
Kind regards,
The Electric Bike Shop Team
Do not order online from this company!
Would not recommend ordering anything online from this company. It is almost 4 weeks after I first ordered from them (accessories, not an actual bike) and I was told that the order has only been dispatched today, not within 3-6 days of the order as detailed at checkout.
Since placing the order, I have had no proactive communication from the company regarding the delay - I have had to chase it up at every stage. Each time, I have been assured that it will dispatch the same/next day, only to wait a week, and then another half a week, again with no updates as to why there is such a delay. I only found out it was dispatched today as I had emailed to cancel it, having no hope of it ever arriving.
I have felt a bit fobbed off to be honest, and was told that my order had 'slipped through the cracks' because the store that was processing my order was 'very busy' and 'short staffed'.
I am frustrated and disappointed that the company think it acceptable to provide no proactive updates to customers when there has been a delay or issue with their order; and even more so when they have been waiting almost 4 weeks for the order to arrive.
13. maj 2026
Uopfordret anmeldelse
Besvarelse fra The Electric Bike Shop
We’re very sorry for the delay and frustration caused with your order. We completely understand why you were disappointed, particularly given the lack of proactive communication throughout the process.
Unfortunately, your order was delayed whilst being processed by one of our stores, and we acknowledge that we should have kept you updated far more clearly and consistently than we did. We also appreciate that having to repeatedly chase for updates is not acceptable.
Your feedback has been shared internally, as this is not the level of service we aim to provide. We sincerely apologise again for the experience you’ve had.
Kind regards,
The Electric Bike Shop Team
Besvarelse fra The Electric Bike Shop
We’re sorry to hear you were disappointed with the service you received and apologise that we fell short of expectations.
Your refund has now been processed. We’re sorry again for the experience you had and appreciate your feedback.
Kind regards,
The Electric Bike Shop Team
Besvarelse fra The Electric Bike Shop
Thank you for the fantastic 5-star review! We’re delighted to hear you received friendly service and really appreciate your recommendation.
Kind regards,
The Electric Bike Shop Team
Great pre sales with fantastic after sales service
Great pre sales advice before buying two bikes - the after care is superb! Thanks particularly to Simon who is always super knowledgable and helpful.
9. maj 2026
Uopfordret anmeldelse
Besvarelse fra The Electric Bike Shop
Thank you for the fantastic 5-star review! We’re delighted to hear you were happy with both the pre-sales advice and the aftercare you received. Simon will be really pleased to hear your kind feedback.
We hope you enjoy your new bikes, and thank you again for your support.
Kind regards,
The Electric Bike Shop Team
I have never seen any worst customer…
I have never seen any worst customer service like them. Specially Bristol shop. They don't even pickup any call
8. maj 2026
Uopfordret anmeldelse
Besvarelse fra The Electric Bike Shop
We’re sorry to hear you’ve been disappointed with your experience and apologise if you’ve had difficulty getting through to the Bristol store.
This certainly isn’t the level of service we aim to provide. If you still require assistance, please contact our Customer Service team at info@theelectricbikeshop.co.uk, on 0117 452 6571, or via WhatsApp on 07354 744370, and we’ll be happy to help.
Kind regards,
The Electric Bike Shop Team
Extremely well informed and thoughtful …
Extremely well informed and thoughtful staff who take the time to ensure you get the right bike to match the rides you plan and that you leave the shop having been shown how to get the best out of your bike. A very happy new bike day! Served by Richard and Tiren
7. maj 2026
Uopfordret anmeldelse
Besvarelse fra The Electric Bike Shop
Thank you for the fantastic 5-star review! We’re delighted to hear Richard and Tiren took the time to help you find the right bike and ensured you left feeling confident using it.
We really appreciate your kind words and hope you enjoy every ride on your new bike. Happy new bike day indeed!
Kind regards,
The Electric Bike Shop Team
An update on my experience after receiving the back and using the retail outlet
Ordered the bike on the 23rd of April 2026 as it was showing in stock for shipping between the 28th and 30th of April and showing in stock on the website. Email received on the 25th of April to say the order was being processed and would now be delivered between the 29th of April and the 1st of May. Have contacted the online chat twice since to be told that these dates are not accurate and that the bike is due to them “any day” now. Not the level of service you expect when spending £1400 on a bike and certainly not the experience I was expecting.
Still to date, no idea when I will receive the bike.
I have an update on using The Electric Bike Shop.
I was unfortunate enough to have an accident on the supplied bike and had to take this to the Nottingham Store on the 12th of June 2026. Was told by a very pleasant chap that the new forks needed are usually on a 3-4 months lead time but he had managed to get a pair ordered and these would be delivered into them on Wednesday the 17th.
Fast forward to the Wednesday and I rang the store to see if these had arrived. The person answering the phone explained that they were very busy and could be tell me if these had arrived. Fair enough I thought, I will ring tomorrow as they seemed really busy and they were very polite to me on the call. I rang the next day to be told the same thing, no forks and they are busy but someone would most certainly ring me back on the following day (Friday) to let me know when the parts would be here and when my bike will be ready.
Nobody has the courtesy to call me back so I decided to use the WhatsApp customer service chat to see if they could illicit a response on my behalf.
This was on Saturday the 20th and they assured me the shop would contact me and keep me advised. It is now Wednesday and I am still none the wiser when the parts are arriving or even when I am getting my bike back.
I can handle the period of time I will have to wait it is the discourtesy of not advising me that I find very annoying.
6. maj 2026
Uopfordret anmeldelse
Besvarelse fra The Electric Bike Shop
Thank you for your feedback, and I’m sorry for the frustration caused by the delay to your order.
Our Customer Service team investigated the order, contacted you directly with an update, and provided a revised timeline for delivery. We also worked with our warehouse team to ensure the bike progressed through the final preparation stages as quickly as possible prior to dispatch.
I appreciate that the communication and original estimated dates did not meet expectations, particularly for such an important purchase, and I’m sorry for the disappointment this caused.
Tracking details will be provided once the bike has been collected by the courier.
Thank you again for your patience while we worked to resolve this for you.
Kind regards,
The Electric Bike Shop Team
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Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.