That British Tweed Company Anmeldelser 

159
TrustScore 3 ud af 5

2,9

Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere

Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere

Se, hvad kunderne siger

Bedømt til 1 ud af 5 stjerner

The company is a scam and the owner Rich an outright liar. After taking my money there was no contact. Website details don't work . Phone number is fake and email address bounces back. I managed to... Se mere

Bedømt til 1 ud af 5 stjerner

AVOID at all costs! I purchased a 3 piece suit for my wedding through this sham of a company in April. I paid an additional £50 for 14 day shipping, and it's still not arrived (30 days since... Se mere

Bedømt til 5 ud af 5 stjerner

Having struggled to find a women's suit that actually fitted right all over, I decided to get a made to measure suit from That British Tweed Company. It's an investment I'd highly recommend! The trous... Se mere

Virksomheden har svaret

Bedømt til 5 ud af 5 stjerner

Directions for self-measurement? Very clear (my first time measuring and it came out beautiful) Quality of material? Surprisingly top-tier given the pricing. I was astonished Condition it was... Se mere

Virksomhedsoplysninger

  1. Shopping og mode

Oplysningerne kommer fra forskellige eksterne kilder

We LOVE tweed, infact we're crazy about it. From Mens & Womens tweed fashion / accessories like Harris Tweed suits & jackets, to tweed for the home, such as Armchairs, curtains & cushions.


Kontaktoplysninger

2,9

Middel

TrustScore 3 ud af 5

159 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

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Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.

2,9

Alle anmeldelser

(159)

8 anmeldelser inden for de sidste 12 måneder

Skriv en anmeldelse
Virksomheder på Trustpilot må ikke tilbyde incitamenter eller betale for at skjule anmeldelser. Anmeldelser repræsenterer individuelle brugeres meninger, og ikke Trustpilots mening. Læs mere

Bedømt til 5 ud af 5 stjerner

Outstanding: Made to Measure

Outstanding. I can’t believe how easy it was to get a “Made to Measure” suit. Living in deepest Cornwall I thought the idea of getting this kind of quality service would have meant making a long journey. Instead you came to me, not literally of course, but I did feel you wanted me to be happy. I am. Thank you for giving me a touch of style. It looks as good as it feels.

12. januar 2019
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

New tweed suit

Hi, I received my new tweed suit today, and I have to say I am very impressed, the suit fits perfectly and the quality is really good, thank you very much guys.

10. januar 2019
Uopfordret anmeldelse
Bedømt til 1 ud af 5 stjerner

Promised refund not returned

Richard you emailed me last week suggesting that there had been some form of technology glitch that had prevented you releasing my (and a number of others, you suggested) refund, that you had now resolved and had released payment. A week later still no refund!
It’s a shame that the only thing you respond to is poor reviews. If you provided even a base level of customer service, people wouldn’t need to write them in the first place.
If your response to my first review held true, we could have engaged in a conversation and reached an acceptable outcome. Instead, ignoring half a dozen requests to your ‘call’ centre and at no point responding with anything other than false promises to return my money is far from acceptable - and people should be aware of the type of company they would be dealing with.

5. januar 2019
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

PENG-A-LENG

I ordered a made to measure suit online for the first time, after going from one confusing website to another and so on, I came across the British tweed company, and they supply tailored made to measure only, the suit arrived before the delivery date, and most importantly it fit like a glove, this is what I call made to measure service and I also live how you guys add that little extra detail on the inside lining, thank you and you guys are one these that are trusted for sure

3. januar 2019
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

My husband wanted a new suit for his…

My husband wanted a new suit for his 40th birthday and we thought a tailored suit would be nicer than off the rail sizing.  We were a little unsure about the measurement process but the guide on the website was easy to follow.  The suit arrived a couple of weeks later and it fit absolutely perfectly. Rich was really nice and helpful and we couldn’t be happier with the suit. I would highly recommend the made to measure suits, for only a little extra its fully tailored.

31. december 2018
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Wedding Suit

I am writing to let you know how pleased my husband was with the suit l purchased for him for our granddaughters weddings Two of them !
Everyone completed him on it and we had a wonderful day
The service l received from Richard was very good

30. december 2018
Uopfordret anmeldelse
That British Tweed Company-logo

Besvarelse fra That British Tweed Company

Thank you Carol, much appreciated, i'm so glad you were happy with them both.

Cheer, Rich

Bedømt til 5 ud af 5 stjerner

Very satisfied customer

Have used this company twice for suits in the last few months and have been very impressed with them on both occasions. Both suits arrived promptly and were very well made - I got more than a few compliments wearing them around work! Very happy customer and will look forward to buying more suits from them in the future.

27. december 2018
Uopfordret anmeldelse
That British Tweed Company-logo

Besvarelse fra That British Tweed Company

Hi James,

Thank you so much for your kind words. Do get in touch in future before you order future suits and I will do you a good deal and get it fully tailored for you.

Cheers, Rich

Bedømt til 2 ud af 5 stjerner

Terrible customer service

We ordered a suit which arrived and was too small, it must have been their sizing as any other suit we have bought has been the same size and fit perfectly. We returned it and received a refund with no problem and re-ordered in a size up. The suit arrived but was blue instead of the light brown that we ordered. I emailed them and explained but they couldn't seem to grasp the situation. It took a lot of emails and photographs for them to understand it was the wrong item. I asked for a refund, which they agreed, and for postage to be refunded as this was their mistake, which they did not agree to. I had to cite legislation to them that confirmed the return postage should be at their expense. They have now agreed to refund the suit and postage but I am yet to receive this, this has been going of for about a month now. Terrible customer service, not sure on the quality of the suit as we didn't take it out of the packaging.

28. november 2018
Uopfordret anmeldelse
That British Tweed Company-logo

Besvarelse fra That British Tweed Company

Hi there,

This was a simple case of human error, I got you the wrong colour made, entirely my fault and hasn't happened before or since.

The only reason there was a problem with postage refund is because you were asking for a refund from a different name and email than you ordered from, so I didn't realise it was you asking, and thought it was a non fault return asking, which is a very different as you know.

Sorry again, but I am human and made a simple copy paste mistake with your measurements.

Cheers, Rich

Bedømt til 1 ud af 5 stjerner

Do not order suits from this company

Do not order suits from this company. Suits were about 2 sizes to small. Nobody gets back to you. Parcel Force cannot get sign off at return address. Web site address is just a mailbox. Check facebook reviews. Still cannot say sorry for a had run company. And I put the full address on returns. Just covering themselves for a very very poor service.As for the measurements . I ordered for the peg size so nothing to do with my chest size. Just another excuse from a poor company. Even Primark sizes are nearer than yours. Not once did anybody phone and maybe that's why the mobile number I had soon got recovered.

13. november 2018
Uopfordret anmeldelse
That British Tweed Company-logo

Besvarelse fra That British Tweed Company

Hi Brian,

We have changed the way we do sizing to prevent this again. People were ordering a 40" size jacket expecting it to fit a 40" chest, but thats the jacket measurement not the chest size. So we changed it up and this doesn't happen now.

With regards to the return mail, that was because you address the box with just a number and a postcode. You didnt write the building name or the street address, so of course it was unable to be returned. Next time you should write the full address when returning something.

Cheers, Rich

Bedømt til 1 ud af 5 stjerner

Disgrace

Disgrace! I also ordered 6 suits for my wedding (made to measure). The suits that were delivered were not of commercial standard. Fabrics and construction were poor and the finishing was utterly shambolic. There were raw edges, bubbling and stretching of fabrics. The suits were stretched out of shape and even basics like button placement was incorrect. My dad actually received one leg one inch longer than the other. Absolutely no response from the company after multiple emails and calls and we have had to spend more money with dry cleaners and alterations to try and get the suits to a wearable state as we couldn't recover any costs to get new suits. Absolutely devastated that these suits will be in our photos. I was so embarrassed to give them out to my wedding party.

12. november 2018
Uopfordret anmeldelse
Bedømt til 1 ud af 5 stjerner

Utterly shambolic

Utterly shambolic.

Ordered suits for wedding. Communication was awful from the start and they produced suits to the wrong sizing. Failed to respond to most messages and those which they did took an age (e.g. 5+ days). Refused to take any responsibility. Do not use.

6. november 2018
Uopfordret anmeldelse

Dette er Trustpilot

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Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.

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