I had a wonderful experience! The dress was beautifully made, and the measurements I provided were used perfectly. It fit me wonderfully. I truly felt like a princess on my wedding day in June. The dr... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
I absolutely loved my Marielle Corset Dress! The corset design was very flattering on my plus-size figure, and I received so many compliments on my wedding day. I ordered a custom size based... Se mere
Information on the website was clear, the sizing is accurate so I would look at the size guide before purchasing as us10 is usually a uk8 but I am a uk10 - the sizing is accurate to cm/inchs. The... Se mere
I loved the dress but it was custom made and super expensive yet I still had to get it tailored for several reasons. It was 8 inches too long, the part that wrapped around my shoulders hung to my lowe... Se mere
Virksomheden har svaret
4,2
God
26 anmeldelser
Ingen nylige anmeldelsesinvitationer
Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative
Har besvaret 75 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Refusing refund, despite missing dress, insisting on replacement I don't want.
I bought a dress because everyone told me they paid no customs for the UK - horrified a £250 bill arrived! Then, worst of all, DHL did not listen to me and faked a signature (I was in Africa travelling), and the parcel then went missing/ stolen. DHL admitted their fault and said I should contact the company for a refund. Teuta Matoshi are now refusing to refund me, despite me having proof from DHL and no longer wanting the dress as the event has passed.
It feels like a scam because they're trying to use the situation to get a free £700 as they can claim a refund from DHL for the dress back, then send another to replace it, so yes, they send two dresses, but they get £1400 overall without bothering to make another sale.
Now I'm having to go through my bank to try get a chargeback instead!
22. december 2025
Uopfordret anmeldelse
Besvarelse fra Teuta Matoshi
We’re truly sorry for the frustration this situation has caused and understand how upsetting this experience has been.
To clarify a few important points already communicated directly to you: import duties and taxes are not charged, collected, or controlled by us. These fees are assessed and collected by DHL Express on behalf of the destination country’s customs authorities, and there is no mechanism for us to refund these government charges once a shipment has been imported.
Your order was a custom-sized, made-to-measure dress, which, as clearly stated in our return policy, is not eligible for cancellation or refund once production begins. Despite this, we made an exception in good faith and offered a free replacement dress, including expedited production, free shipping, and covering all import duties and taxes on the replacement shipment, purely as a courtesy to help resolve the issue.
Unfortunately, this solution was declined, even though it involved no additional cost to you.
We responded promptly throughout the process, remained in contact with DHL, and made every effort to assist and find a fair resolution. We are still happy to proceed with shipping a replacement dress should you choose to accept it.
We regret that this could not be resolved amicably and remain available to help within the limits of our policies.
Absolutely horrendous ! Do not but
Absolutely horrendous ! I spend around 800€ for a dress that has threads coming out of, itches everywhere, its so poorly made, the zipper gets caught in the tule and rips it apart. The undergarment of the dress is not sowed in the dress , its literally a cheap mesh skirt that you put under the dress! I sent my measurements, its loose on my breasts and all around my waist is loose and baggy.
its literally the worst dress i ever purchased!
On top of this, she never responds to any messages or emails! Do not order its a waste of money and you literally can’t wear it because thats how bad it scratches your skin!
25. juli 2025
Uopfordret anmeldelse
Besvarelse fra Teuta Matoshi
Hi Milly,
We’re truly sorry to hear about your experience and appreciate you bringing this to our attention. However, we have been unable to locate any order or correspondence under your name in our system and were not previously alerted to this situation.
We take quality and customer care very seriously and would never want anyone to feel unheard or dissatisfied with their purchase. If you could kindly reach out to us directly with your order number, we will do our utmost to resolve this matter promptly. You can contact our team via email at info@teutamatoshi.com or through WhatsApp at +1 917 624 8522.
We look forward to assisting you and making this right.
Warm regards,
Teuta Matoshi Team
Best Customer Service Experience EVER!
Ordered a dress for my wedding in January. I got nervous since I hadn't heard anything so I emailed and received a response in less than 24 hours. They were very responsive and friendly. Received my dress in March.
I came back in April to request a fabric sample so my groom could have a matching bow tie, and they returned my email in 12 hours. I even created an account on this website just so I could submit a review the experience blew me away so much!
AND THEN THE DRESS—literally, pictures do not do it justice. The quality of the beading, embroidery, and overall craftsmanship is INCREDIBLE! The custom sizing option was fantastic and gave me peace of mind.
I admit I was nervous to order a dress sight unseen, but it has worked out far better than I could have imagined. There are dupe dresses out there, but they are prints of these fabrics and not the embroidered and beaded versions. Great value for money!
4. april 2025
Uopfordret anmeldelse
A lot of delays
It has been over the 7 weeks they take for an order to arrive and It hasn't been shipped. I ordered a dress on the 19th of January and now it's the 11th of March. It is a normal size, not custom made. The website just says "awaiting fulfilment ". The last time the team answered my message was on the 3rd of March when they told me the dress would be shipped later that week. It didn't. I found the whole situation frustrating and kinda unprofessional.
EDIT:
I contacted the brand on their email. They're more likely to respond there compared to their website. Turns out there was " a small delay in production" that I was not informed about in any way. We kind of settled the issue and the dress will thankfully come on time for the event I ordered it for. They promised me free return shipping and full refund for the order if there were any issues.
EDIT 2:
I received the dress, it was beautiful and very high quality.
Over all they were understanding and managed to work out a solution. I still feel they can work on their communication with clients
11. marts 2024
Uopfordret anmeldelse
MY DRESS IN NOT ARRIVING
i am so stresse because my son's wedding is in 9 days from today and I bought you a dress in your shop I chose the the 3-5 weeks delivery and nothing I have nothing not even a mail from your agent I still have nothing and I CAN'T CONTACT ANY OF YOU SERVICES nobody answer my multiples questions that I sent you a bad reviews because I have nothing for MY SON WEDDING and the deadline is too short to find an another dress in the time !!!!!
13. juli 2023
Uopfordret anmeldelse
Besvarelse fra Teuta Matoshi
Dear valued customer,
We deeply regret the inconvenience you have experienced in regards to your recent order for your son's wedding. We understand the importance of such a special event and we sincerely apologize for any distress caused.
Regarding the delayed response which could have been due to local holidays impacting our team's availability. However, please rest assured that we have always been committed to providing timely assistance to our esteemed customers.
Upon reviewing your order details, we found that it was placed on the 4th of June 2023, and we promptly shipped it on the 17th of July. We are delighted to inform you that the dress was successfully delivered on the 18th of July 2023, before your specified deadline of the 22nd of July. We hope that the dress met your expectations in terms of design and quality.
We sincerely apologize for any miscommunication that may have occurred during this process. Our customer service team is here to support you, and we urge you to reach out to us if you have any lingering concerns or require any further assistance. We are more than willing to address any issues and ensure your complete satisfaction.
Once again, we extend our sincerest apologies and thank you for bringing this matter to our attention. We hope that your son's wedding is a joyous and memorable occasion, and we look forward to serving you again in the future.
Warm regards,
Refund Headache
I purchased 2 dresses totalling $1793 USD on 23/12/2022. The prices do not include import taxes and GST to Australia, which amounted to approx. $500 AUD. Due to delays in import tax documentations, I received my shipment 2 weeks after the estimated time. All is well until I open the parcel and inspect the goods. The quality was NOT worth the price I paid i.e craftsmanship, poor materials and machinery embellishments (not hand sewn).
The first dress 'Aurora Cape Gown' corset did not have any metal wiring in the bustier, so there was not much structure. The material, tulle, was very thin and had been heavily crinkled due to transit and being in a small box. The wrinkled could not be steamed or reverted back to a smooth texture (the crinkled material was throughout the dress).
The second dress 'Blue Starry Dress' had stars glued to the tulle fabric and again no underwire.
I decided to return the first dress due to the poor quality in the materials. The customer representative, Jon, had been fabulous up until the refund process.
They advised: "After further inspection by our team, we have determined that the dress you returned is not eligible for a return or exchange due to excessive wear and use. Regardless of the circumstances of how the dress arrived, it is still in a heavily used and worn condition which is not acceptable as per our return policy.
We understand that the shipment was delayed, the dress arrived late, and that the weather may not have been suitable for wearing it, but we are unable to process a return or exchange due to the condition in which it was returned."
I reiterated multiple times I did not wear the dress, it arrived in the condition it did due to the packaging and poor quality of materials. I had the shipment less than a week, it is summer in Australia and I did not intend to wear it this season due to it having 3 layers of fabric. Due to the design being extravagant and whimsical, there was no functions to attend. Still, they did not refund me. I've raised a paypal enquiry already.
This is a warning to people looking to purchase from them, hoping this is helpful. Summary:
* beware of import tax
* the quality may not seem as it is pictured
* they do not list the materials online
* refund process is horrendous
Update: Refund was processed after multiple exchanges of emails. I decided NOT to remove the review as I want to warn others that the quality is not what you expect and all the reviews on the website seem fishy.
See other reviews (hard to find): http:// www.scamion. com/ teuta-matoshi-duriqi-a1
30. januar 2023
Uopfordret anmeldelse
Besvarelse fra Teuta Matoshi
Dear Sabrina,
Thank you for sharing your recent experience with us. We are sorry to hear that you were not completely satisfied with your purchase from our company, and we apologize for any inconvenience this may have caused you.
We aim to provide our customers with the highest quality garments and exceptional customer service. We understand that you have encountered some issues with the quality of the dresses and the return process, and we appreciate your feedback.
Please note that all of our custom-sized dresses are individually handcrafted to our customer's preferences, and we regret to inform you that we are unable to offer returns or refunds on them. However, we can make adjustments within 7 days of delivery to ensure your satisfaction. We apologize if this caused any confusion or disappointment.
In regards to the refund process, we apologize for any miscommunication or inconvenience that you may have experienced. We understand that upon receiving the dress, our team noticed signs of wear and usage, which goes against our return policy. However, in the interest of customer satisfaction, we have fully refunded your purchase, despite it being against our store policy.
Regarding the import taxes and duties, we understand that this may have been unexpected, but we would like to clarify that these fees are regulated by the recipient's country of residence and are not covered by our company. We have mentioned this in our FAQs page to ensure that our customers are well informed before making their purchases.
We deeply regret that we were not able to meet your expectations on this occasion, and we apologize for any disappointment or frustration this may have caused. We truly value your feedback and we will do our best to address the issues you've raised and improve our policies and procedures to ensure that our customers receive the best possible service.
Thank you for choosing our company, and we hope to have the opportunity to serve you again in the future.
Best regards,
Jon
Customer Relations Representative at
Teuta Matoshi
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