We enjoyed bowling, error from staff when setting names on board took along time to be sorted due to low staffing and long queues, then bumpers did not work so had to be moved to another lane. Orde... Se mere
Virksomheden har svaret
Lokation
Skift lokationCrosspoint Business Park, Olivier Way, Coventry, CV2 2SH Coventry, GB
•Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
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Se, hvad kunderne siger
Enjoyed the bowling but checking in after pre payment seemed to take ages as had to queue as people were having to pay for various different activities & only one person serving. The bowling lane we... Se mere
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We booked it for our son & a few of his friends, he said they had a great time & there was lots to do, they tried laser tag, bowling & then the arcade, when I had any questions staff were really helpf... Se mere
Virksomheden har svaret
Fitted 18 of us in as a family at time we wanted. Everyone enjoyed the session, though the noise level was unnecessarily high from all the games
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Tenpin Coventry is easy reach from Coventry city centre, Kenilworth, Rugby and across the West Midlands. With modern bowling lanes and lane lighting, we’re a great spot for families, groups and student nights in one of the Midlands’ biggest cities. And it’s not just bowling. We’ve got laser tag in our 4D arena, karaoke rooms, escape rooms for the problem-solvers and a full arcade. Hungry? Our kitchen serves burgers, loaded fries and pizzas, with a fully licensed bar pouring cocktails and pints while Sky Sports and TNT play live. Family days out, birthday parties, student nights, work socials, cheap weekday bowling deals — fun for kids big and small. Bowling in Coventry, sorted.
Kontaktoplysninger
Crosspoint Business Park, Olivier Way, Coventry, CV2 2SH, Coventry, Storbritannien
- 0333 034 6100
3,2
Middel
210 anmeldelser
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We had to be moved twice to two…
We had to be moved twice to two different lanes because the balls kept getting jammed on their return to the blower. The manager was kind enough to give us vouchers to return, free of charge
20. maj 2026
Besvarelse fra Tenpin - Coventry
Hello, thank you for taking the time to leave a review of Tenpin Coventry! We are very sorry to hear that you had technical issues with both of your lanes! This is certainly not the experience we wish for our guests but we are pleased to hear the manager was able to help with providing a free visit. We do hope you will still consider visiting us in the future and we very much look forward to welcoming you back again soon! Best wishes - Mel
We celebrated my son’s birthday there
We celebrated my son’s birthday there. When I made the booking over the phone, I was told there would be party bags for the guests, but later it turned out that there were only party bags for the birthday child.
As soon as we arrived, we were greeted by a lady at reception who clearly didn’t know what she was doing (which is understandable — she may have been new and still in training). After that, another staff member came over. I asked her if she could put the cake in a fridge because the weather was warm and it was starting to melt, but she refused, which left a bad impression on me. Overall, those two staff members were very rude.
What I did like was that there was something for everyone — some people could play pool, others enjoyed the soft play area or bowling. There was something for everyone.”
20. maj 2026
Besvarelse fra Tenpin - Coventry
Hello Zhaneta, thank you for taking the time to leave a review of Tenpin Coventry! We are very sorry to hear that your son's birthday party was not as much fun as we would have liked! We pride ourselves on excellent customer service and so we are very sorry this was not the case on your recent visit! Your feedback is so important to us as this helps us to make improvements where needed so please be assured all will be sent to the relevant team! In the meantime, we do hope you will give us another chance and we hope to welcome you back soon! Best wishes - Mel
We all had a great time
We all had a great time! When the barrier stopped working the staff were quick to try and fix and when taking to long moved us to the next lane swiftly. Our only problem was the food. It was very dry and very plain and even though we ordered drinks to our lane they came halfway through our food.
Booking process was easy to use.
16. maj 2026
Besvarelse fra Tenpin - Coventry
Hello Jen, Thank you for taking your time to leave us a 4* review. We are so pleased to hear that you had a great time with us. However, we are disappointed to hear that the barrier stopped working during your game. However, we are pleased to hear that our team managed to move you onto another lane. We are sorry to hear the disappointment with the meals. We will pass your comments onto our team. We do hope to see you again soon. Many Thanks - Kimberley
Besvarelse fra Tenpin - Coventry
Hi Krishna, thank you for the brilliant 5* review of Tenpin Coventry! We are thrilled you had such a great time and found your visit relaxing and enjoyable and we can't wait to see you again soon! Best wishes - Mel
Bowling per game is very expensive per…
Bowling is very expensive per game per person. No shoe hire required if wearing trainers. Computerised displays and bowling balls are new, so this is great. Would never eat a burger there again, would have been ok had it not been highly salted with cheap table salt. I'd bowl again, but have a burger elsewhere. Soft drinks also are pricey! Staff helpful and friendly.
12. marts 2026
Besvarelse fra Tenpin - Coventry
Hi Nic, thank you for the 3* review for Tenpin Coventry! We're glad that you enjoyed the bowling, but we are sorry to hear that you didn't enjoy the food and that you found the pricing expensive. We will ensure your feedback is passed on for future improvements to be made. We have some great offers available on different days which can be found here: https://www.tenpin.co.uk/deals/ . We hope to see you again soon! Best wishes - Adelaide
When we finished playing ten-pin…
When we finished playing ten-pin bowling, we wanted to try the other machines where you insert coins to play and collect tickets to win prizes. One of the machines had an error, and I wanted to report it to a member of your staff.
She was winding tickets on a machine at the time, so I approached her politely and said, “Excuse me.” She did not respond. I said, “Excuse me” again, and she still did not respond. I then said it a little louder, thinking she might not have heard me. Suddenly, she yelled at me, saying, “Could you stop saying ‘excuse me’ out loud? I’m a brain stroke patient!”
It was very embarrassing for me, and it affected me quite deeply. I was not even able to sleep that night after the incident. I hope your staff will be more polite towards customers in the future.
13. maj 2026
Besvarelse fra Tenpin - Coventry
Hello
We appreciate you bringing this to our attention. We are very sorry to hear about the upsetting experience you had with a staff member. Please be assured that we will address this internally to ensure our team is more considerate of customers in the future. If you would like to speak to our team, please send an email to customer.feedback@tenpin.co.uk with the details of the visit and the subject as "Review - Coventry". We can then reach out to you directly.. Best wishes - Clare
Besvarelse fra Tenpin - Coventry
Hi Gatis
We're happy to hear that your son is very excited and really loves it! Thank you for sharing this positive experience with us. Best wishes - Clare
Great customer service from staff.
13. maj 2026
Besvarelse fra Tenpin - Coventry
Hello Bayor,
Thank you for taking the time to rate Tenpin Coventry 5 stars. We appreciate you rating us so highly! We're happy to hear that you received great customer service from our staff. We hope to see you again soon! All the best ~ Laura
Absolutely amazing staff..kind and…
Absolutely amazing staff..kind and informative and very friendly
13. maj 2026
Besvarelse fra Tenpin - Coventry
Hello Angela,
Thank you for taking the time to rate Tenpin Coventry 5 stars. We are so happy to hear that our staff were so amazing, kind, informative and friendly. We look forward to welcoming you back again soon for another 5 star experience. All the best ~ Laura
Review
No Air conditioning - was very warm inside and could tell people were visibly struggling (noticeably bar staff) which may explain why bar staff were not very friendly
6. maj 2026
Besvarelse fra Tenpin - Coventry
Hello, thank you for taking the time to leave a review of Tenpin Coventry! We are sorry to hear that your recent visit was not as enjoyable as we would have liked! Our Coventry venue does have air conditioning and so we are really sorry to hear that is still felt too warm! Please be assured all of your feedback will be passed to the team so that improvements are made and we do hope you will still consider visiting us in the future! Best wishes - Mel
Lane 8 was faulty.
Lane 8 was faulty.
We had to move lanes.
The drinks ordered arrived at the lane 50 mins after ordering.
6. maj 2026
Besvarelse fra Tenpin - Coventry
Hello Mr Craig,
Thank you taking the time to rate Tenpin Coventry 3 stars. We regret that the lane malfunctioned and your drinks were delayed. We'll investigate these issues to improve our guest experience. Thanks for your feedback. All the best ~ Laura
Not fully disability compliant. Booking info provided advised one…
Booking info advised one person would be attending in a wheel chair. When I attended the booking desk I asked which lane was suitable and was advised all lanes fully accessible. Also was told disability access toilet was locked and was given a key to use.
At arrival once parked there is a kerb to go up to enter the doors-this maybe an issue for some wheelchair users. All bowling lanes are wide enough but there is a small step down to the bowling lane from the seating floor-anyone in a mechanized wheelchair would struggle to get past the seating and the step -my friend had a manual wheelchair fortunately. The disability access toilet was locked but anyone with a radar key can use it-this needs to be advised to customers
6. maj 2026
Besvarelse fra Tenpin - Coventry
Hello Susan,
Thank you for taking the time to rate Tenpin Chichester 4 stars. We appreciate you taking the time to share your experience. We regret to hear about the accessibility challenges you faced with the kerb, lane access, and toilet facilities. We'll review these issues to improve accessibility for all our guests. Your feedback is valuable. All the best ~ Laura
Not enough staff last night
Not enough staff last night. Needed help as our lanes kept saying error but nobody around so went to the desk and spoke to a lady who just pointed at the manager who was sat on the table behind on a laptop and just said “speak to the manager she’s there”. That wasn’t my job to do that, she should have done that.
Also at the same desk I waited around 5 minutes to be seen when there were 4 members of staff just standing there talking they could clearly see I was waiting to be seen. Not a very nice time last night which is a shame because we go hear quite a lot with our little boy and it was his 7th birthday too but I spent more time hanging around waiting to be served that I did actually bowling.
6. maj 2026
Besvarelse fra Tenpin - Coventry
Hello Rebekah,
Thank you for taking the time to rate Tenpin Coventry 1 star. We appreciate you taking the time to share your experience. We're sorry to hear about the lack of assistance and the issues you encountered during your visit, especially on your son's birthday. We'll address the staffing and service concerns to ensure a better experience for you and other guests in the future. If you would like to discuss this with us further please message us on customer.feedback@tenpin.co.uk
All the best ~ Laura
Disengaging staff
Staff didn’t look like they wanted to be there. No energy, not helpful. Didn’t give much information regarding the Laser tag considering it was our first time. Not very engaging.
Other than the staff the place is great
6. maj 2026
Besvarelse fra Tenpin - Coventry
Hello Vic,
Thank you for taking the time to rate Tenpin Coventry 3 stars. We appreciate your feedback and are sorry that our team's lack of engagement affected your first laser tag experience. We'll address this to improve our service. We're glad you enjoyed the venue itself and hope that your next visit is the 5 star experience we wish to give all our customers. All the best ~ Laura
Staff were really helpful and the whole…
Staff were really helpful and the whole experience was great
6. maj 2026
Besvarelse fra Tenpin - Coventry
Hello Bethany,
Thank you for taking the time to rate Tenpin Coventry 5 stars. We're happy to hear our team members were helpful and that you had a great overall experience with us. We look forward to welcoming you back again soon for another 5 star experience. All the best ~ Laura
Lack of good service and hygiene
I went today with my two children who enjoyed the bowling and had an alright experience. However, my complaints lie with the food as well as the questionable behaviour from the staff. The food took too long to arrive and wasn't even warm, after the food I took the kids to the arcade to which a bloke was mopping the basket ball machines with a horrible looking black mop which caused my concern for my kids health if the place isn't clean properly. I wouldn't find myself visiting again if my kid's health is exposed.
2. maj 2026
Uopfordret anmeldelse
Besvarelse fra Tenpin - Coventry
Hello Dan,
Thank you for taking the time to rate Tenpin Coventry 2 stars. We regret to hear that the food service and cleanliness impacted your visit. We'll address your concerns about the food's temperature and the arcade's cleaning procedures with our team. We appreciate you bringing this to our attention, as we aim to provide a safe and enjoyable environment for everyone. We hope that your next visit is the 5 star experience we wish to give all our customers. All the best ~ Laura
I booked the Interactive darts for a…
I booked the Interactive darts for a certain time and was i formed the booking had not been processed even with my confirmation email. I was told I'd have to wait another 45 mins for an available time slot. The staff were reasonable but nothing extra, no Apology just very basic service at best.
29. april 2026
Besvarelse fra Tenpin - Coventry
Hi Scott,
Thank you for your 3* review at Tenpin Coventry! We are very sorry to hear you've not had a great experience whilst on your recent visit to us. Your feedback is important to us and we will pass this across to the correct team to make any future improvements needed. If you would like this to be looked into further please email customer.feedback@tenpin.co.uk. Best wishes- Steph
Disappointing Food, Decent Arcade Experience
I visited on a Wednesday lunchtime with my godson for some food and a play in the arcade. After ordering our food, we waited 45 minutes. I eventually went to ask where it was and was told they hadn’t had staff available for the kitchen, but had just managed to find someone.
I couldn’t understand why this wasn’t mentioned earlier, especially when they brought our drinks over. The burgers were dreadful, although the chips and curly fries were nice. All the food was at least hot.
Afterwards, we went to the arcade, which has plenty of games, and we had a good time there.
I’d like to think the service is better during busier periods, as they explained they were short‑staffed at the time.
29. april 2026
Besvarelse fra Tenpin - Coventry
Hello Stephen,
Thank you for taking the time to rate Tenpin Bexleyheath 2 stars. We appreciate you taking the time to share your experience. We're sorry the food service was slow and that the burgers weren't satisfactory. We'll address the kitchen staffing and food quality issues. We're glad you and your godson enjoyed the arcade games. We hope your next visit is a 5 star experience. All the best ~ Laura
Had a problem with our alley which got…
Had a problem with our alley which got immediate attention
Great service and pleasant staff.
29. april 2026
Besvarelse fra Tenpin - Coventry
Hi John
We appreciate your fantastic review! We're happy to hear that our staff provided great service and quickly addressed the alley issue. We look forward to seeing you again soon! Best wishes - Clare
Waited over half an hour for drinks…
Waited over half an hour for drinks order even after chasinf twice. I had to go & collect in the end and still had to wait. A number of arcade machines getting stuck & no staff around to support.
29. april 2026
Besvarelse fra Tenpin - Coventry
Hi Debbie
We appreciate you taking the time to share your experience. We're sorry to hear about the long wait for your drinks and the issues you encountered with the arcade machines. We will address these concerns to improve our service. Best wishes - Clare
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