teapigs Anmeldelser 

398
TrustScore 2.5 ud af 5

2,3

Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere

Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere

Se, hvad kunderne siger

Bedømt til 1 ud af 5 stjerner

I have a subscription and Teapigs have now sent me an order I did not place, taken payment I did not authorise and charging me an amount MORE than the cost of the item sent. I promptly raised the... Se mere

Bedømt til 1 ud af 5 stjerner

Awful customer service! Had a delivery 3 weeks ago & one item damaged in transit contacted them through their message service but just keep being told to be patient. I just want a replacement or refun... Se mere

Bedømt til 1 ud af 5 stjerner

I had a subscription with them it worked fairly well in recent months its been a disaster and I cannot recommend anyone to subscribe until they resolve their issues as they moved their websit... Se mere

Bedømt til 5 ud af 5 stjerner

I hadnt purchased from the Teapigs website but I had a couple of damaged pyramids in my Peppermint tea box from elsewhere. Laura helped me on what to do and also offered a little credit to have a cup... Se mere

Virksomhedsoplysninger

  1. Kaffebutik

Skrevet af virksomheden

Back in 2006 the world of whole-leaf tea was boring, stuffy and outdated. Meanwhile, cool things were happening in the world of coffee. We saw the opportunity to get everyone drinking real tea again! And by real we mean big leaf and big on flavour. So, in November 2006 teapigs was born. Our mission today is the same as it was back in 2006: to get everyone drinking top quality, whole-leaf, great tasting tea - and to do business a bit differently while we're at it. All natural. No nasties. BIG leaf = BIG flavour. Simple!


Kontaktoplysninger

2,3

Under middel

TrustScore 2.5 ud af 5

398 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Ingen nylige anmeldelsesinvitationer

Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative

Har besvaret 5 % af deres negative anmeldelser

Svarer typisk inden for 2 uger

Sådan bruger denne virksomhed Trustpilot

Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.

2,3

Alle anmeldelser

(398)

114 anmeldelser inden for de sidste 12 måneder

Skriv en anmeldelse
Virksomheder på Trustpilot må ikke tilbyde incitamenter eller betale for at skjule anmeldelser. Anmeldelser repræsenterer individuelle brugeres meninger, og ikke Trustpilots mening. Læs mere

Bedømt til 1 ud af 5 stjerner

Utterly ignoring emails and voicemails

Love this tea. Got subscription.
Emailed a good few days before latest subscription due to ship to say please don't send it, we still have loads. email ignored. I emailed again in response to their "nearly ready to ship" email. Ignored again. Emailed a 3rd time after it shipped to say we don't want it this time, no reply to that either. I've left them I think 4 or 5 phone messages now over a few weeks, all with my phone number. Nobody has called me. Whats happened tea pigs?!

19. juni 2024
Uopfordret anmeldelse
teapigs-logo

Besvarelse fra teapigs

Hi Clare,

I apologize for the inconvenience you've experienced in reaching out to us. We've just implemented a new Customer Service platform, and we've encountered some initial issues with a few inquiries not reaching us. The most reliable way to contact us now is by using our Contact Form, which can be found at www.teapigs.co.uk/pages/contact-us.

Please take a moment to send us a message through the link provided, and we'll make every effort to resolve this for you.

Sophie

Bedømt til 5 ud af 5 stjerner

Lovely company who sell great tea

Lovely company who sell great loose leaf tea. We were looking for mint tea for ages to go in our tea pot, and most places only sold green and mint tea, so we were very pleased to find this tea as it is delicious. It was also extremely quick to order as all the details were taken in one page using Apple Pay. Will definitely continue to order from you, thank you!

8. juni 2024
Uopfordret anmeldelse
teapigs-logo

Besvarelse fra teapigs

Thanks, Alice, heres to many more minty brews!

Bedømt til 5 ud af 5 stjerner

Outstanding service!!!!

Outstanding service!!!!
I contacted the customer service team to express my thorough pleasure with using their green teas and made one small suggestion regarding the packaging due to having some teabags tear during the openingproceas. I was given not only really useful information that I hadn't previously known about the product but also sent out a substantial amount of tea for free. This was such a kind gesture. Very very happy customer.

1. juni 2024
Uopfordret anmeldelse
teapigs-logo

Besvarelse fra teapigs

Thanks for the lovely review!

Bedømt til 5 ud af 5 stjerner

Excellent as always

Excellent as always!
Quick dispatch and delivery!
Great range of teas, went for a mystery box and was not disappointed! Got so much for the money!
Lovely free gifts too, added bonus!
Excellent! Thanks teapigs!

27. maj 2024
Uopfordret anmeldelse
teapigs-logo

Besvarelse fra teapigs

Glad you liked the mystery box Fiona, it's our favourite bundle to make in the warehouse!

Bedømt til 1 ud af 5 stjerner

Quality significantly worse since Covid…

I was a frequent subscriber to Teapigs as I was addicted to their jasmine tea pearls. I decided to subscribe as they cost so much when buying 15 tea temples £5.90 or thereabouts. I enjoyed the subscription till shortly after lockdown. From then on the quality of the tea in the 50 packs dropped dramatically, it tasted almost like it had been brewed and rebrewed )if you are a green tea fanatic like me you will know the taste I mean!. I reached out to teapigs as I was a prescriber for well over a year at that point and made my case about the quality issue. I advised them that the quality issue seems to only be in the huge packs of 50 and doesn’t seem to affect the packs of 15. They came back to me and told me absolutely nothing has changed about the tea and they sent me 3 boxes of the x50 bags. Well the lot tasted no better unfortunately and I have had to leave my beloved tea pigs. I know for a fact that quality has dropped significantly and I would not recommend a subscription on that basis. The x15 tea bags unfortunately is the only way to guarantee quality with this brand these days.

5. juli 2023
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Great service

Great service. Delivery is a couple of days from ordering. Package is good as well . I like the idea of being able to order as few just to sample them. You can have tea bags are loss tea. All round a great product and have no complants to date, I have been buying the super fruit for a while now and yes it is bursting with flavour.

24. maj 2024
Uopfordret anmeldelse
teapigs-logo

Besvarelse fra teapigs

Good choice, Super Fruit is up there as one of the team's favourites too!

Bedømt til 5 ud af 5 stjerner

first rate tea and service

The loose leaf tea is excellent.

This order was "Every Day Brew", "English Breakfast" and "Lemon & Ginger" - all perfect.

There was a problem with a mis-delivery, the service to resolve it couldn't have been friendlier, quicker or better

6. maj 2024
Uopfordret anmeldelse
teapigs-logo

Besvarelse fra teapigs

Thanks John. Enjoy!

Bedømt til 5 ud af 5 stjerner

Best Tea I have had

A bit more expensive than other everyday brands but worth every penny! I use the Everyday Brew and Decaf English Brekfast. Both are delicious. This is the first decaf tea I have had that satisfies as much as caffeinated. There is no dust residue from these bags. I have started to order direct from Teapigs as cheaper than most supermarkets. Highly recommend this brand.

19. maj 2024
Uopfordret anmeldelse
teapigs-logo

Besvarelse fra teapigs

No dust in these tea temples! Thanks, Christine.

Dette er Trustpilot

Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.

Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.

Læs om anmeldelsesprocessen på Trustpilot.

Hér finder du 8 tips til at skrive anmeldelser.

Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.

Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.

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