Teachers' Pensions Anmeldelser 

I have recently returned to the UK where I taught for 10 years after spending 20 years overseas. I have been trying to find out about my TP entitlement since my return. I originally tried doing this online, but received an error message and the advice to call TP. I did this and was told instead I had to send a letter with 'all my information'. I did this and, concerned about putting so much information in one place, I asked in the letter for an emailed confirmation that it had been received. I also sent the letter recorded delivery. I did not receive an email but, knowing that it had been received, I followed the advice I was given on the phone and allowed 10 working days to have my query answered. On calling TP today at 8.30am, I was put on hold for half an hour, while being told I was 1st in the queue. When my call was answered, the person I spoke to took my name, DOB and NI Number and then disappeared, meaning I had to call back, to then be told I was 42nd in the queue! When my call was eventually answered, I was asked similar questions to those I had previously answered and was then told I had failed the security check. The person I was speaking to suggested I write a letter. Having already done so to no effect I really cannot see the point of doing this again. The person on the phone said they could only answer 'generic' questions but clearly nothing I needed to know was suitably 'generic'. So, having spent 2 hours - largely on hold - on the phone, I remain no closer to knowing what my TP entitlement is or how I can access it. This is honestly the most unhelpful, unprofessional organisation with which I have ever had dealings. I do not blame the people manning the call centre as they are clearly working from a script and lack adequate training, but the organisation as a whole needs to improve procedures and communication and realise they exist for the benefit of their members.

Tried again today. WhatsApp broken, WebChat - not working. Sat in an unmoving phone queue, still 40th. Nobody cares..

TPS is indescribably bad. They completely ignore my correspondence, took over two years to provide an updated CETV and have responded to my three complaints by sending me three holding letters - months and months have passed, and absolutely nothing happens. I am at the point of instructing a solicitor to engage with them - the reviews on this site demonstrate that they are out of control

Teachers pensions is an unbelievably inefficient organisation. They are a nightmare. I have been trying for over an hour to log on to my account but desplite trying a password reset umpteen times , I can make no progress. I just go round and round in circles. I tried phoning only to find there was a queue of over 60 people wanting to speak to them

Impossible to access your website. I need my P60 in order to complete my tax return. Impossible to log in. Can you please do something to correct the errors. It's such a waste of time!

Teachers' Pensions:
I have made two formal complaints to Teachers' Pensions under their IDRP regarding their communication or lack thereof and service. I am a 60 year teacher with 35 years service.
I took phased retirement in 2023 to allow me to reduce responsibilities.
I have now received a final response from Teachers' Pensions however I am still unhappy with the poor communication, timing, error in the letter, confusing communications, delay in payment of benefits, no real reason for such a delay and so many mistakes and I wish to dispute this response.
I started planning for my remaining benefits in August 2024.

4/12/25 - I have requested information regarding my Statement of Benefits 9 times since 8/8/2024 to allow me to plan for my next stage of retirement. I finally received this on 8/12/2025. I made a formal complaint under their IDRP as advised by the Pensions Ombudsman on 4/12/2025 and received a formal response from TP on 8/12/2025.
Due to personal circumstances I applied for Early Retirement on 9/1/2026. My employer submitted the form on 21/1/2026 and reduced my hours further by retiring from my original job and starting a new .7 contract with the same employer. I received no confirmation or communication from TP regarding this, which is not unusual so I just waiting.
9/3/2026 I rang to find out the update. After 60 minutes and two phone calls Michelle informed me that my form had been received and processed and I would received payment on 27/3/2026. I didn't hear anything further.
15/4/2026 - I rang again and Gareth informed me that the application is there but has not been updated and that TP had rejected my application. I was shocked and pretty devastated He raised it with the Retirement and Benefits team.
20/4/2026 - I received a letter saying that the Early Retirement application had been rejected as the payable date of the award will be after my NPA. This letter did not appear on my secure messages. I contacted my school to find out when they submitted the application - 21/01/2026 - before my NPA
21/04/2026 - I received a secure message which appears to contradict the letter saying I need to choose between the different pensions available - no form attached to allow me to do this and no Track my Case on my TP portal.
27/04/2026 - I rang and Alan informed me that he would log my complaint with the relevant team.
11/05/2026 - I am still left stressed and anxious as there is a mistake in the letter which informs me of the status of my application. In this letter it states my application was received on 21/01/2025 - this is incorrect, it was submitted on 21/01/2026.
12/05/26 - I have now received a reply to my formal complaint from the Teacher's Pensions
13/05/2026 - I rang TP to discuss the letters above. I was informed that the mistake was yet again "human error". With regards the application, I stated I wanted to continue with the original Early Retirement Application (because I can not face going through this again when I'm 67!!) and when I asked for a time frame for payment of my benefits Jessica informed me "worst case scenario by 1st July!!" Since February I have reduced my hours and consequently salary to 0.7. This delay has financial implications so my husband now has to continue working despite his ill health for the past 12 months. It's just shocking!
This has caused me a great deal of stress and I have spent a lot of time trying to get to the bottom of this. This is on top of my challenging personal circumstances as my father passed away in January 2026 and my husband's heart failure.
I am appalled by the lack of communication and errors in the TP information. The organisation is not fit for purpose and the argument about the time delay because of the changes to the scheme in light of the Transitional Protection ruling is frankly not my concern. I would suggest they employ more people to deal with the number of enquiries.
I should be celebrating the end of a very happy and rewarding career and not chasing up forms and communications. I intend to pursue this mainly so that TP are held accountable and also so that other teachers do not suffer the same stress and process as I have.
The final response from Teachers' Pensions and copy and pasted apology with time delay explanation is quite frankly an insult and does not offer me any kind of recompense for the months of stress and frustration , never mind financial hardship, caused by this service.

Awful! Everytime I try to login to my account I have issues. I have lost count of the number of times I have rang them and even then it is not resolved! Awful customer service!

Dreadful. Long waits on phone. Unhelpful advice. Very difficult to log in. A miserable experience caused by stupid and unhelpful rules.

Awful service. Difficulty constantly logging in and using website. Queries not sent and long response times when a query does get through.

Just spent 3 hours speaking with a web chat "person" then someone on the phone. All I'm trying to do is log into my account but it goes around in circles regardless of browser/cleared cache etc. Countless pin and password resets, countless "your details are incorrect" and "there was an error". And when they have done the 6th circle of it not working, it's just a "sorry you're frustrated". No escalation options, no referral to an actual IT person - just working way through a tick list of things to "resolve the query". When they can't resolve the query it's "your fault" because the computer has said no. THEN when you look at the complaints policy, it's write a letter and send via snailmail or login to record your complaint. I'm complaining about being unable to login!!!! Absolute joke and they won't do anything about it because they're "THE" company to do pensions with if you're a teacher. (Let's also add in, the 30 minute waiting on hold, plus the "teacher hours only" opening times). What a farce.

Consistently gave problems logging in. My service record has disappeared. When i spoje to a person they said they would post a benefit statement and i gave had nothing. Worst website EVER!

All I want to do is upadte an adddress. Even if I can log in, the website repeatedly stalls and times out. I've been trying since 9am. It is now nearly midday. Latest message is "This site can’t be reached. The web page at teacherspensions.co.uk(webpage reference) might be temporarily down or it may have moved permanently to a new web address. ERR_HTTP2_PROTOCOL_ERROR

Whenever I call TP, the staff are always lovely and helpful. The system, however, is archaic. I have been unable to reset my password to login due to their system not being able to send the reset email to my Virgin email address. I called to resolve this matter but was told I would have to write a letter to confirm who I was - ridiculous in this age of technology. Thus, worried about their pedancy, I rang again to ask exactly what information I should send as proof of identity. I was informed I would have to provide five details. I asked what would they need to be - date of birth, National Insurance number? I was actually told by the operator that she was unable to give me any examples of what proofs of identity I should provide. I couldn't believe what I was hearing and sensed her embarrassment. Managers reading this, this is not only obstructive to your clients but grossly unfair to your staff who have to implement these ludicrous rules and face the brunt of unsatisfied customers' indignation. I managed to remember most of the security questions from the call so included those answers in the letter. I feel a long saga coming on and will update.

Useless. Attempted to set up faster accrual for this year but for some ridiculous reason had to fill out paper forms to alter the accrual rate I wanted. As a result missed out on it. Why on Earth don’t they make everything online/ email based? They are not attempting to make their customers lives easier. Also, to top it off, communication is horrendous. You send a message and receive the response two weeks later.

As per other comments, the customer service end of this company is abysmal. I have been trying to remove my pension from them and transfer into another pot for months now - the communication back and forth has been painfully slow and every time I do what they instruct me, they ask me to jump through another hoop that they hadn't explained previously. The website is slow and often now working.

For the last two days have been unable to login consistently. The system accepts my username and password, asks for a six digit number from the authenticator app on my phone, and then tells me "There was an error processing your request please try again". There's no apparent way round this difficulty so the TPS system is, in effect, not accessible.

I have been trying to see my own pension statement from 2023 and have complained on many occasions but get nothing back. Worst pension scheme I have known. How did they get the contract.

Why is there not a negative rating:-) They send a letter asking you to log into your account. You go to the account, log in and hey ho, they want your details updated. No problem you might think - but as usual, the website hangs when you click 'next'. You clear the cache, try a different browser, but no, it hangs. Then you get the 'sad face' website unavailable message. you try to ring - endless questions and have given up trying. Every possible method of contact is obsructed presumably to field the complaints. Why on earth do contracts for services like this keep being outsourced to Capita?

Although the advisor tried very hard, ( he was excellent), to get me logged on using a new pin, and password, I still had to go through a lengthy process that crashed at the last part. It didn't allow me to enter the final part. It timed out.
Having done every lengthy process correctly, it didn't work.
I am disappointed. Now I have asked for my P60 to be just posted using Royal Mail, as they have been doing every year so far.
A message asking me to do it online is not an option now, after to this awful security system.