Teachers' Pensions Anmeldelser 

Just a heads-up so people don't waste any more of their time: the new login system won't work with Apple computers. They know.

Absolutely appalling service. I was notified by TP in March 2024 in a strongly worded final demand that I had not responded to their demand for repayment for an overpayment of my pension amounting to £3100. Apparently, this overpayment of approximately £16 pcm had continued from my first pension payment in 2007! It only "came to the attention of TP" in 2024!
When I queried this, I eventually received an acknowledgment and apology, six months later, for the fact that they had not sent any previous communication about the overpayment! However they consistently failed to answer any questions I raised in a clear, concise manner. In fact, one response was so poorly constructed that an NASUWT representative formally stated that the response was "a badly worded and unclear secure message that makes little real sense!"
TP can rigorously check my pension payments over 16+years to demand repayment due to their incompetence, yet cannot find the time to deal with the many pension matters surrounding retirement or bereavement for current members.
And Capita, as a reward for this level of appalling service, are awarded the contract for the Civil Service Pension scheme, where they have already successfully demonstrated their total incompetence and disregard for members!
My complaint is still unresolved and is now with the DfE!

Holding on for 1 hour. Got very unhelpful operator who said I invalidated the security process by telling my husband his last amount in bank because he could not see the bank statement when I logged in. Unable to log in usual way due to the new authentication app process and cannot provide a mobile number on account because cannot get past the pin. I just want them to provide a confirmation letter for our file.

Very poor service. No response from any of the communication channels.
I see their Trustpilot overall review score is very low. They obviously don't care.

This pension scheme DOES NOT WANT TO PAY OUT. Their systems are actually obstructive. It's no surprise that the amount of unclaimed pensions runs into billions of pounds. They do not want you to get your money! I have been trying to get mine for a month now....and am so, so angry.
Their call centre lines are permanently jammed and queues are at least half an hour, even if you ring when they open.

For the second time I have requested a passcode to log in and nothing has been sent. This is a very sloppy and inefficient organization which is at times impossible to communicate with. Lousy service.

I wouldn’t even give them a star if I could. Waste of space. I think they all work from home and don’t answer any calls or online chats. They decided to change how you log into the site without telling anyone and now lots of teachers can’t access their personal information and pension details. All employees should loose their jobs. Not fit for purpose. They are being paid to sit at home and do nothing.

I log in,with a password.
Now,they want a PIN,I never had a PIN.
What is this nonsense?
And all these bad reviews are achieving NOTHING.
I will be writing to my MP,sure that will work!!

I needed to update my phone number in order to get through the annoying multi-factor authentication process. I phoned the office as soon as it opened at 8.30am and despite being first in the queue,
nobody picked up the phone for 40 minutes. After practicing patience and listening to repetitive elevator music and annoying statements about "your call is important to us", it turned out that I can't update my details over the phone, but have to write an old-fashioned letter to HQ! The system seems to be going back into the stone age! Ironically, we are advised not to be rude to the telephone operators, but one cannot help wanting to let off some sarcastic comments sprinkled with a few expletives when one is treated so abysmally! Pure lack of respect on the part of Teachers Pensions and the DFE!

First they sent an non existent link to upload my pension application.
After time waiting on a reply from them I eventually posted the application. Thankfully copied it.
Fast forward a few weeks, I cannot access my account, not locking me out but saying it doesn't exist.
Many wasted hours on a call telling me to try again in an hour to reset account with no success.
Online chat then said my email had changed because I changed it in my application. Absolute nonsense, I have a full copy of it. Exact same email, no errors in my typing.
Then they sent my pension confirmation and the figures do not make sense. I have questioned this twice in the portal and they have replied tp a question I sent 3 months ago, ignoring my current query. They are saying I ticked a box to say to surrender part of my annual pension. Again not true as I have a copy of it.
I am appalled by their service.

Then

After 30+ years accessing my Teachers Pension page I am now locked out. Doesn’t recognise my details. Did the complicated process of authentication but still no access. Capita what have you done?? This is my hard earned pension, this is my right to access my page. I’ve tried contacting you, “ you are number 25 on the callers”
Do you realise the have average age of people you are blocking??

After getting no replies to several online messages, which we are encouraged to use to contact TP. I phoned, making sure I had my NI number, TP reference number etc. for identification.
After an hour of repetitive recorded messages my call was answered. I gave the information I expected to be asked a number of left field questions like the month and year I joined the scheme.
This went on for a while. Then I was informed I'd failed the security questions and the operative could not access my account. Most frustrating and surely unnecessary!

Absolutely DISGUSTING way to treat retired people.
The new 'instructions' for loggin in are just gobbledygook.
Hopeless. i wish I could give them zero stars.

I have tried 2 different authenticator apps - both difficult to use anyway. Then TP website doesn't recognise any of the passcodes sent. Waiting on the phone for 3/4 hr - couldn't help me because although I could tell her my last payment I couldn't find the letter sent by them 10y ago. I only want to see my P60.

I haven't had a problem in the last 5 years logging into my account on TP.
I put my email and password in, they send 6 figure code to my email. I input that and then I am on the site and my account.
I knew they were stopping email for inputting a six figure number, but they never gave a date.
I tried logging on today and they have stopped sending email confirmation. I can login, but it then comes up with 3 boxes to input the number they sent.
I don't have a number because I did not change my method of accessing my account.
Now I face a wait on the phone this week in an attempt to sort it out. Did I hear someone say good luck with that.

I have just spent two hours wrestling with the new login requirement to access my account. The MFA authentication process that TPA describes so briefly is a total nightmare, AND I have to pay for it. Still have no access to my account. Reading other reviews, I see that I am relatively fortunate in that I receive my pension without a hitch thus far, but I can see that I need to check arrival every month from now on.

Nightmare, hell - wish I could give it less than one star! All I want is a P60. Was easy in previous years! Previously I've set up two-factor authentication. That's not good enough this year. I have to download an 'Authenticator'! I did this! Apparently I have to pay weekly charge, or get a free trial then remember to cancel. I don't want to do this!!!! I don't even have to do this for my bank! Thought I'd try phoning. Held on for nearly an hour. Position in queue didn't change at all. Then they cut me off for 'offices closed'. Who the hell is in charge here? This has caused me SO much stress - crying at the end! All I want is a P60!!

I am only giving one star because there is not a facility to leave one....

When you phone, the first thing they do is lie to you - "we are receiving a high number of calls" and eventually you get dumped in the queue. This was at 8:32 am today - two minutes after the phone lines "opened" and it's routine when you phone. Nobody ever answers. Chaos, laziness and incompetence.

Let's backtrack. I've just had two letters from Teachers Pensions accusing me of not notifying a change of circumstances and threatening to stop paying me the money the money they owe. There has been no change of circumstances, but you can't notify them because they don't pick up the phone - but don't forget "your call is important"; just not to Teachers Pensions. We had this same rubbish from Teachers Pensions last year and the quality of service continues to nosedive.

So, if you're in education, avoid Teachers' Pensions like the plague.